Disability citizenship and digital capital: the case of engagement with a social enterprise telco

ABSTRACT

This paper uses as its base a key initiative involving a not-for-profit organisation (NPO), government start-up funding and a social enterprise which evolved through three phases. The purpose of the initiative was the development of a smart phone technology platform for people with disability. The paper’s purpose is to answer questions about the ways in which the mobile technology, seen here as assistive technologies, supported the development of disability citizenship and active citizenship. Data were collected through in-depth interviews conducted at three points in the 13-week programme during which participants with disability received customised support for their phone and training in its use, at no cost. Fifteen participants volunteered to take part in the research project, along with their significant other and service provider. Key themes were identified in the preliminary analysis. Exploring these using Ragnedda’s ([2017]. The third digital divide: A Weberian approach to digital inequalities. Abingdon: Routledge) three levels of digital divide, and Wilson’s ([2006]. The information revolution and developing countries. Cambridge, MA: MIT Press) categories of access allowed a series of philosophical, ethical and human services management questions to emerge, challenging the optimism with which the digital economy is presented as a solution to issues of inequality. Although the mobile technologies were very successful as assistive technologies for some participants, the findings reinforced the potential for such technologies to further entrench aspects of social exclusion. They also identified ways in which the shift in the role of the NPO to social entrepreneurship, and its relationships with government and private enterprise, had the potential to undermine the exercise of disability citizenship by turning participants into consumers.     

The digital divide in Sydney

In Australia, there has been limited research into the issue of the digital divide. Even less attention has been given to the social and spatial characteristics of this phenomenon, particularly within metropolitan areas. This paper attempts to fill this gap by examining the social and spatial characteristics of computer and Internet use in Sydney. The findings suggest that those individuals who are socially and economically disadvantaged have lower rates of computer and Internet use, and that these individuals also risk exacerbating their disadvantage status if these demand-side barriers are not addressed. If we are to address disparities in computer and Internet use in Australia we need to consider more fully the social and spatial nature of such disparities that prevent individuals from accessing such technologies in an increasingly 'wired' world.     

Inequality in mobilizing online help after a negative life event: the role of education,digital skills,and capital-enhancing Internet use

Many studies have investigated inequalities in coping with stressful life events and often education is found to play a role in this (the higher educated are usually more successful in dealing with their problems in terms of well-being consequences). We examine whether something similar occurs on the Internet, whether the higher educated are more successful in mobilizing help online, and whether this is related to their digital skills and the way in which they use the Internet. With the latter, we link online coping to digital inequality research. Researchers have investigated digital inequalities with regard to skills and types of Internet use. However, we know little about the extent to which these factors translate into inequalities in resources mobilized from the Internet. This latter type of inequality is highly relevant, since it is an intermediary step between Internet use and (improved) well-being and life chances. Using a large sample of individuals living in the Netherlands, we find educational differences in the mobilization of online problem-focused coping resources, but no differences with regard to online socioemotional or disengagement coping resources. The educational inequalities in online coping are somewhat smaller than educational inequalities in offline coping, leading to remarkable consequences for social policy. Furthermore, we find a relatively complex pattern of interrelations between offline inequality (education) and different types of digital inequality (skills, usage, resources). In our conclusions we make a plea for more research on outcomes of Internet use and we discuss the implications of our findings for further research.     

Racial projections: cyberspace,public space,and the digital divide

Scholars of critical race studies, urban history, and information and communications technologies (ICTs) share an interest in the relationship between spatial and racial disparities, including the quality of basic infrastructure, degrees of connectivity, and participatory culture. However, contemporary research on the digital divide struggles to link historical legacies of uneven development, as well as social justice strategies, with digital participation in urban spaces. By examining contemporary digital art that critiques the spatial inequalities encountered by U.S. racial minorities, this article illustrates how public intellectuals use ICTs in ways that draw upon past strategies to territorialize space for political ends. It focuses on digital pop-ups, open-air installations that cast images onto public space using projectors. Historicizing these new efforts illustrates a continuity of tactics engaged by communities of color in response to socio-spatial inequalities in the urban United States, such as the 1970s mural movement’s efforts to re-politicize spaces of exclusion. While existing literature finds that digital inequality results in differential digital human capital, this research indicates that place-based claims, such as digital pop-ups, are important sites for combatting racial injustice and creating more inclusionary spaces, especially among youth adults.     

Cultural (Re)production of digital inequality in a US community technology initiative

In the US, community technology centers (CTC) are a policy response to facilitate the diffusion of information and communication technologies (ICT) to citizens who might otherwise lack access to these resources. The implicit assumption guiding CTC initiatives is that access to ICT will improve the life chances of the individuals who become involved in these centers. It is, however, prudent to empirically examine this assumption because the case for community technology interventions is somewhat weakened if the benefits of ICT use fail to accrue to those who are disadvantaged. Informed by Bourdieu's theory of reproduction, this study of a CTC initiative in an inner-city community explores the role of culture in reproducing digital inequality. Digital inequality reflects not only disparities in the structure of access to and use of ICT; it also reflects the ways in which longstanding social inequities shape beliefs and expectations regarding ICT and its impacts on life chances. While this initiative is considered successful in the sense that it provided access and basic computer literacy to residents lacking these resources, it represents a technology-centric fix to a problem that is deeply rooted in systemic patterns of spatial, political and economic disadvantage.     

The identity curation game: digital inequality,identity work,and emotion management

ABSTRACT

The research examines an understudied facet of digital inequality: how digital inequality impacts identity work and emotion management. The analysis reveals how unequal access to digital resources shapes how well youths are able to play what I call the identity curation game. Digital resources determine youths’ ability to succeed in this game that is governed by three implicit rules: (1) constantly update or be sidelined, (2) engage in constant reciprocated identity-affirming interactions, and (3) maintain a strategy of vigilance to remove traces of failed identity performances. This article draws on Symbolic Interactionism and pays particular attention to Hochschild’s theory of emotion management. Drawing on these frameworks, the findings reveal how under-resourced youths experience connectivity gaps that disrupt their ability to play the identity curation game, as well as the resulting emotional consequences. Under-resourced youths manage distinctive negative emotions arising from connectivity gaps that hinder their digital identity work, as well as engaging in distinct kinds of suppressive work to police their own emotions including longing, envy, shame, frustration, and stigmatization. In making these linkages, the research reveals the cascading effects of digital inequality among youths where constant connectivity is the sine qua non of social inclusion.     

Internet Risks for Foster Families Online

ABSTRACT

Foster parents and children (n = 64 families) who participated in a program to reduce the digital divide among foster children were surveyed about difficulties experienced in use of online communications. Providing Internet access to foster families increased Internet use, but was not perceived by parents or children as taking away time from other family or social relationships. A minority of parents and foster youth, however, reported a variety of problems ranging from benign arguments over access to the computer or frustration over equipment failure to serious concerns about children receiving pornography or meeting a sexual predator online. Although the majority of both parents and social workers were confident in their ability to deal with Internet-related problems, approximately one-third had low confidence in their ability to deal with foster family's Internet-related difficulties. Training foster parents on using filtering software to prevent pornography from coming into the child's experience of the Internet significantly reduced problems related to pornography when compared to foster families not in the program. Implications for social work practice are discussed.     

Mapping the two levels of digital divide: Internet access and social network site adoption among older adults in the USA

Older adults have increasingly adopted Internet and social network sites (SNSs), but little communication scholarship has explored systematic differences in access within this population. Using a nationally representative sample of Americans over the age of 50 years from the 2012 Health and Retirement Study, we examine Internet access (N?=?18,851) and SNS adoption patterns (N?=?869) among this sample and explore how these patterns vary by age. Regarding Internet access, results suggest that while the gender divide has reversed in favor of women, older adults who are economically, socioculturally, or physically disadvantaged are less likely to have reliable Internet access. In addition, the view that the various divides in Internet access are less of a concern for those who are younger is only partially supported, as some access-related divides do not vary by age or even decrease with age. For SNS adoption, we found that access to technological resources (diversity of online activities) positively predicts SNS use. Moreover, SNS users are more likely to be younger, female, widowed, and homemakers, perhaps because these individuals are more motivated to use SNSs to complement or compensate for their existing social status. These findings reveal unique challenges and motivations in relation to Internet access and SNS adoption patterns across the later life span.     

Information society and digital divide in South Africa: results of longitudinal surveys

Integration into the information society implies that information plays an increasingly important role in all sectors of society and holds distinct social and economic benefits. Discourses on the information society are, however, also associated with the digital divide and inequalities in access to and use of information and communication technologies (ICTs). Within sub-Saharan Africa, South Africa is often regarded as one of the most information-integrated societies due to widespread mobile phone ownership, among other things. However, while ICT access has been emphasized, research also points to the role of demographic, socio-economic and cultural factors such as ethnicity, income, education and gender. This article discusses the results of questionnaire surveys conducted by Afrobarometer among probability South African samples in 2008 and 2011. The results indicate that individual Internet use and mobile Internet access were lower than estimated in the literature. Furthermore, gender gaps, as well as considerable gaps between population groups and educational levels, were found in Internet and computer use, mobile ownership and access to mobile Internet and accessing news via the Internet. Conclusions regarding strategies for bridging the digital divide and integrating South Africa into the information society are discussed.     

The contemporary US digital divide: from initial access to technology maintenance

As US Internet penetration rates have climbed, digital divide researchers have largely shifted attention to differences in Internet skills. Interviews with 72 low-income US residents from both a large metropolitan city and a medium-sized Midwestern town, however, reveal that many people still struggle to maintain physical access, supporting technology maintenance theory. Technology maintenance theory argues that although most of the US poor now use digital technology, access is unstable and characterized by frequent periods of disconnection. As a result, low-income users must work to maintain access, often experiencing cycles of dependable instability. In these interviews, nearly all used the Internet, but technology maintenance practices were widespread, including negotiation of temporarily disconnected service, broken hardware, and logistic limitations on public access. As a result, participants had limited access to health information and employment, and biased attitudes toward technology. That is, in some cases, negative attitudes toward Internet adoption reflected a rational response to disconnection rather than cultural norms or fears of the Internet, as suggested by previous research. Findings support and extend the theory of technology maintenance by emphasizing a shift in the US digital divide from issues of ownership to issues of sustainability; they also provide insight into the interrelated nature of access and attitudes toward technology. This new theoretical approach complements other theoretical approaches to the digital divide that foreground a contextualized understanding of digital disparities as embedded within a history of broad social disparities.     

The capacity of elderly citizens to access digital media in Andalusia (Spain)

In most of the European Union (EU) countries, including Spain, there has been an increase in the number of inhabitants aged 55 years or older. As of 2014, in the EU (27) more than 65% of the population uses the internet daily. However, among the elderly, the percentage is drastically lower. This type of occurrence is found in technologically advanced societies, and turns the older citizens into a forgotten collective. With the digital divide (defined as physical access to the internet) surmounted in these countries, a new divide is becoming apparent in terms of personal use and societal participation. In this article, through the use of multivariate analysis techniques, we identify a new divide in Andalusia, Spain, with respect to the frequency of access to new media and the use citizens make of them. We will discuss the influence of the elderly's immediate environment as a source of opportunity for the Information and Communication Technologies to improve our quality of life and as a medium for more active social participation.     

Back to the future,disability and the digital divide

The aim of this article is to explore disability and the digital divide using a quantitative methodology. The research investigates what impact digital technologies have had in improving the life-chances for disabled people from deprived neighbourhoods in the northeast of England. The study explores how disabled people engage with digital and assistive technologies in order to overcome disabling barriers and social exclusion. Unfortunately, the analysis found no evidence that digital and assistive technologies had any impact on reducing social exclusion for disabled people. In fact, the research discovered that these technologies seemed to construct new forms of disabling barriers as a consequence of the digital divide.     

Older audiences in the digital media environment

Relying on Jensen and Helles’ model for studying the Internet as a cultural forum, this study aimed to explore the extent to which traditional media are displaced by innovative communication practices within the older audience of new media. The study was based on a cross-European survey of 1039 Internet users aged 60 years and up. Results indicated that older Internet users are significantly more inclined to use traditional mass media than new social media and prefer synchronous to asynchronous mass media. This audience, however, is not homogeneous, as four subsegments were identified. These groups differed in their media repertoires, sociocultural background and leisure preferences. The findings suggest that despite the increasing percentage of older Internet users, this audience tends to adhere to familiar media practices, with only a minority making intense use of new practices. With very few cross-national differences, this tendency appears to be universal, suggesting overall media use traditionalism and a second-level digital divide among the older audience.     

The power reinforcement framework revisited: mobile technology and management control in home care

Whereas digital technologies are often depicted as being capable of disrupting long-standing power structures and facilitating new governance mechanisms, the power reinforcement framework suggests that information and communications technologies tend to strengthen existing power arrangements within public organizations. This article revisits the 30-year-old power reinforcement framework by means of an empirical analysis on the use of mobile technology in a large-scale programme in Danish public sector home care. It explores whether and to what extent administrative management has controlled decision-making and gained most benefits from mobile technology use, relative to the effects of the technology on the street-level workers who deliver services. Current mobile technology-in-use might be less likely to be power reinforcing because it is far more decentralized and individualized than the mainly expert-dominated and centrally controlled technologies that were the main focus of the 1970s and 1980s studies. Yet this study concludes that there is general support for the reinforcement framework in the contemporary application of mobile technology in public sector home care.     

The social shaping of digital research

The social shaping of technology (SST) has become a broad umbrella term to cover a variety of theoretical and methodological perspectives in the social sciences. It has also defined a set of funded projects in the UK focused on a particular technical initiative around e-social science – digital social research. It is increasingly understood that social science research and work on the SST, in particular, should be applied to the study of innovations in digital research and their implications for the sciences and humanities. This overview is designed to help introduce the diversity of perspectives that the social sciences can bring to bear, such as under the social shaping umbrella and explain why this set of perspectives is of value to policy and practice in this field. The continuing advance and diffusion of digital research make it ever more important to strengthen the role of the social sciences in this area of multi-disciplinary research, policy, and practice.     

‘I don't have anything to hide,but … ': the challenges and negotiations of social and mobile media privacy for non-dominant youth

Drawing from interviews and focus groups with teens in a low-income and ethnically diverse high school in central Texas, this paper explores the unique social privacy challenges and strategies of low-income and non-dominant youth. Situating the research in a broader context in which non-dominant teens are increasingly surveilled, I demonstrate how teens manage social privacy in at least three ways. First, they negotiate liminal boundaries of what constitutes a communal or shareable mobile device, which are structured around financial constraints. Second, through nonuse, they actively resist the ways mobile and social media reconfigure social and physical spaces. Third, they deliberately use multiple platforms as a way to cope with evolving privacy settings, social norms, and technological affordances; this is a deliberate strategy intended to resist social convergence. Because low-income and non-dominant youth are increasingly surveilled by adults, peers, and institutions, it is imperative that they find spaces that afford greater freedom of expression, interest-based communities, and privacy.     

The disability divide in internet access and use

The increasing spread of the Internet holds much potential for enhancing opportunities for people with disabilities. However, scarce evidence exists to suggest that people with disabilities are, in fact, participating in these new developments. Will the spread of information technologies (IT) increase equality by offering opportunities for people with disabilities? Or will a growing reliance on IT lead to more inequality by leaving behind certain portions of the population including people with disabilities? In this paper, the authors draw on nationally representative data regarding Americans' Internet uses to (1) identify the extent to which people with disabilities are embracing use of the Internet; (2) how their use of the Internet compares with the Internet uses of the rest of the population; (3) how having a disability relates to and interacts with other social statuses (e.g. socioeconomic status, age, gender) with regard to Internet use; and (4) what explains these trends. They draw on representative data collected by the Bureau of Labor Statistics and the Census of the United States to answer these questions. It is found that people with disabilities are less likely to live in households with computers, are less likely to use computers and are less likely to be online. However, once socioeconomic background is controlled for, it is found that people with hearing disabilities and those who have limited walking ability are not less likely to be Internet users. This research enables a deeper understanding of both the use of the Internet by people with disabilities and the spread of new IT more generally.     

The Use of Online Social Support by Foster Families

ABSTRACT

The extent to which foster families utilize social support on the Internet is examined in a sample of 34 foster families in a digital divide intervention program and a comparison sample of 30 foster families who were not part of the program. In spite of increased Internet access, the frequency of using online social support is low. A minority of parents and children increased their use of the Internet to give and receive help, communicate with other foster families and e-mail with their foster care worker. More than half of foster youth have used the Internet to stay in touch with friends and relatives and have “made a new friend” over the Internet. Implications for child welfare practice and for further research are discussed.     

The value of mixed-method longitudinal panel studies in ict research

This paper uses a unique British three-wave longitudinal dataset to examine the rates of transitions into and out of 'ICT poverty' defined as having Internet access in the household and/or having a mobile phone. This serves three purposes: it shows that many are still 'passing by' ICT ownership, that 'gaining ICT' access is not a one-way street - many just pass through; and that the rates of dropping out differ for different ICTs and for different groups of people. This has implications for both commercial and public policy strategy. It also shows the value of longitudinal approaches to data collection without which this kind of analysis would be impossible.