Proactive management in the context of construction supply chains

Abstract

Proactive management addresses problems in advance. It is advantageous over reactive management that does not respond to any issues until they grow to become obvious and critical problems. However, scarce studies to date investigate proactive management from the perspective of construction supply chains. To overcome the limitation within existing studies, this research explores the significance of proactive management in the context of construction supply chains through a thorough investigation. The investigation in this research adopts a mix of a literature review, a questionnaire survey and a series of interviews. This research provides clear evidence for an increasing prevalence of proactive management in today’s construction practice. Proactive management proves to significantly contribute to both problem avoidance/minimization and continuous improvement. Compared to supply chain integration, supply chain collaboration is found to have a closer linkage with proactive management. This research highlights the importance of developing a proactive and collaborative culture in construction.     

Impression management in corporate annual reports during the global financial crisis

This paper analyses impression management (IM) during the global financial crisis (GFC). It examines the differences in multiple textual characteristics and attributions between a highly positive performance period (2002–2007) and the GFC period (2008–2012), within the setting of Spain, where these two economic cycles were extreme. In contrast to previous research, companies' extreme poor performance in our sample is driven by an exogenous event. The findings do not show clear evidence of IM based on textual characteristics specifically linked to the GFC. Companies tried not to use overt IM and, to some extent, tried to clarify the impact of the crisis on performance. They were under great scrutiny and probably preferred to tell a more careful story. However, a general pattern of IM was still present during the GFC in the form of consistent positive attributions, favourable benchmarks and enhancement practices. In essence, the crisis did not fully stop IM practices, but rather influenced the way IM was produced. Overall, our results show that IM was lower during the GFC than in the case of poor performance in normal macroeconomic conditions found by previous literature. The results also show that the narratives of firms in the finance and real estate sectors were the most reactive to the GFC, probably linked to their key role in the crisis.     

Understanding crisis and crisis management: an Indian perspective

This study explored individual perceptions of the concept of crisis and the strategies used to manage crisis events. Situated in the national Indian cultural context, this exploratory qualitative study addressed three questions: How do individuals from the Indian national culture define a crisis? How do individuals from the Indian national culture manage a crisis? What impact does the Indian national culture have on individual approaches to crisis management? Interview data were collected from 66 Indian participants with a focus on critical incidents related to crises. The findings from a thematic analysis revealed that, despite sharing the same national cultural heritage, the participants perceived crises very differently, and their approaches to crisis management could be classified into three categories: fighting, compromising, and avoiding. Further, culture influenced the strategies participants adopted to manage their perceived crises, and national cultural norms that bound the society were given the utmost importance by the participants.     

Linking global value chains and supply chain management: evidence from the electric motors industry

The global value chain (GVC) framework and its central concept of governance are increasingly advocated as powerful tools for interpreting managerial issues with particular reference to global supply chain (SC) management. However, a gap still exists about how the GVC concepts, which have been developed at the industry level, can be applied at the company level. The aim of this work is therefore to investigate how the concepts of GVC structure and governance are related to the way the SC is managed. Several research propositions drawn from the literature are investigated by means of seven case studies in the electric motors industry. The results show that the GVC can be a useful framework for understanding and deploying SC management at the company level. Moreover, the analysis of the governance modes provides an effective tool to explain the existing degree of technological and operational collaboration in the SC. Finally, we show the importance of considering such contextual factors as company size and the competitive priorities of the company to move seamlessly between the GVC, at the industry level, and SC management, at the company level.     

A knowledge chain management framework to support integrated decisions in global supply chains

Knowledge management has been identified as a key enabler to achieve organisation’s value chain competitiveness. It, however, has been facing fresh challenges in a global supply chain setting. This paper proposes a global knowledge chain management (GKCM) framework that identifies and prioritises critical knowledge that a global supply chain can focus on to support integrated decisions. The framework explores three types of global context knowledge, namely global market knowledge, global capacity knowledge and global supply network configuration knowledge. Empirical study has been undertaken within the manufacturing industry to evaluate the GKCM framework. Analytic network process has been explored as a key method to assess the importance of the global knowledge constructs from supply chain managers’ perspectives. A key contribution of the paper is that it advances existing knowledge chain management approaches within one organisation and its local supply chain to include the global context knowledge applicable to global manufacturing settings, and highlights how the GKCM framework can support global supply chain integrated decisions.     

The dynamics of customer dissatisfaction in supply chains

This paper describes field research and its findings that investigate the relationship of a firm's position in the supply chain to behaviour. Specifically, perceptions of requirements, performance and customer satisfaction/dissatisfaction are the behavioural issues of interest here. The field research was carried out in four European supply chains in the automotive aftermarket, or spares industry. It was proven statistically and qualitatively that, in the chains studied, upstream relationships contained more customer dissatisfaction and more misperceptions about performance than did downstream relationships. Delivery performance was identified as the major cause of these problems, This has implications for planning and control. First, the Forrester-type swings in information upstream, proven in industrial dynamics, make planning and control decisions more difficult; this research identifies the detrimental effect of this on customer satisfaction. Secondly, measurement of delivery performance is identified as being a critical issue; not only should measures be made in planning and control but also they should be communicated and agreed with customers to prevent misperceptions occurring. As this research showed these misperceptions to be positively correlated to customer dissatisfaction, efTort to remove them from relationships should be treated as a priority.     

Decision knowledge sharing: flexible supply chains in KM context

Supply chain excellence has a real impact on business strategy. Building supply chains as flexible systems represents one of the most exciting opportunities to create value and one of the most challenging tasks for the policy makers. It requires integrated decision making amongst autonomous chain partners with effective decision knowledge sharing between them. The key to success lies in knowing which decision has more impact on the overall performance and this can be achieved by appropriate knowledge sharing. In this context, knowledge management (KM) can be used as an effective approach to achieve knowledge sharing and decision synchronisation in supply chains. Flexible supply chains (FSC_s) are more complex and involve multiple autonomous players with varying technical cultures (affects knowledge mindsets), managerial background (affects decision knowledge) and supply chain management (SCM) exposures (affects knowledge sharing attitudes). Thus there is a need to develop demo models that can encourage chain managers towards collaborative knowledge sharing in the supply chains. This paper presents the application of one such model based on decision knowledge sharing (DKS) for improved supply chain management. A simulation model of a flexible supply chain based on DKS framework is developed for demo purposes. The key results are highlighted along with industry implications. The cost based performance of DKS at different levels of flexibility is studied. Thus a careful analysis of the chain with a focus on collaborative decisions is useful to ensure success. This paper addresses this interesting and challenging domain.     

Managing structural and dynamic complexity in supply chains: insights from four case studies

Complexity is regarded a major impediment to Supply Chain (SC) performance. However, very few studies aid SC managers adopt adequate practices in response to structural and dynamic complexity. This study offers a comprehensive review of the practices that four manufacturing companies employ in their SC function to manage the structural and dynamic complexity of their product portfolio, internal SC, and supplier and customer bases. Moreover, leveraging the results of the inductive in-depth case studies, a classification of complexity management practices consisting of four clusters is advanced: variety reducing, confinement and decoupling, coordination and collaboration and decision support and knowledge generation. Each cluster’s distinctive logic and limitations are discussed and propositions on their managerial scope are introduced, therefore providing managers with relevant insights to design effective complexity management approaches in their organisations.     

Managing knowledge in supply chains: a catalyst to triple bottom line sustainability

Abstract

Sustainable supply chain management (SSCM) and knowledge management’s (KM) positive role in improving supply chain development and performance have both attracted attention in recent years, the former arguably stimulated by the triple bottom line (TBL). Despite the positive development, there is a paucity of theoretical and empirical studies identifying the broad capabilities that affect a firm’s ability to simultaneously pursue economic, environmental and social success. We use the natural-resource-based (NRBV) and knowledge-based (KBV) views to develop a series of propositions linking KM capability to strategic and operational supply chain sustainability and competiveness and test their veracity with practicing managers (n?=?275). We offer a systematic analysis of KM’s role in the development of SSCM. The findings confirm the credibility of the theoretical propositions and identify how different KM processes specifically facilitate strategic or operational development of SSCs. We provide researchers with a framework to guide future research at the KM/TBL nexus.     

A model-driven DSS architecture for delivery management in collaborative supply chains with lack of homogeneity in products

Uniform product deliveries are required in the ceramic, horticulture and leather sectors because customers require product homogeneity to use, present or consume them together. Some industries cannot prevent the lack of homogeneity in products in their manufacturing processes; hence, they cannot avoid non-uniform finished products arriving at their warehouses and, consequently, fragmentation of their stocks. Therefore, final uniform product amounts do not match planned production ones, which frequently makes serving previous committed orders with homogeneous quantities impossible. This paper proposes a model-driven decision support system (DSS) to help the person in charge of delivery management to reallocate the available real inventory to orders to satisfy homogenous customer requirements in a collaborative supply chain (SC). The DSS has been validated in a ceramic tile collaborative SC.     

Quality management in outsourced global fashion supply chains: an exploratory case study

Abstract

Outsourcing production is common in the fashion industry but can lead to quality defects. This paper thus sheds light on how quality is managed in outsourced fashion supply chains. We propose a new trilogy for managing quality control in outsourced fashion supply chains: (1) manufacturer quality assessment, (2) quality management in production and (3) quality inspection and assurance. We implement an exploratory case study methodology. Through a qualitative case study of a leading global Japanese fashion retailer that outsources production mainly to China, we contribute to quality management studies by developing a new quality control trilogy for outsourced supply chains. Our findings can provide fashion retailers with guidance on controlling product quality in outsourced supply chains and developing strategies for improving supply chain performance. We also demonstrate the importance of contract and relationship management, supply chain integration and quality visibility in enhancing product and process quality in outsourced fashion supply chains.     

Characterizing order processes of using inventory policies in supply chains

This study characterizes order processes under (R,nQ) inventory policies. We show first that the order distribution at an installation is stationary when it uses an (R,nQ) control policy, for any arbitrary stationary distribution of customer demand. We then quantify variance amplification and show that variance of orders is never less than the demand variance. Finally, we extend the analysis to the case where the supply chain comprises of one distributor and N retailers serving customers.     

Green supply management and performance: a resource-based view

Abstract

This study develops and empirically tests, from the resource-based perspective, a conceptual framework linking green supply management and performance. The proposed model is tested using data from a sample of 126 automotive manufactures in China. The results suggest that both green purchasing personnel and green supplier selection have a significant positive effect on green supplier collaboration, and that building green collaboration with suppliers is significantly and positively related to both environmental and operational performance. Accordingly, knowledge and skill development of the purchasing function can be recognised as an important resource in building green supply capabilities and performance.     

Burn-out as a crisis in self-efficacy: Conceptual and practical implications

This paper reviews the central role of self-efficacy expectations in a variety of approaches to organizational performance and management. It also explores the implications of self-efficacy for the study of psychological burn-out. It is proposed that conceptualizing burn-out as a crisis in self-efficacy would allow a more reasonable understanding of moderate instances of the syndrome, and would differentiate the concept of burn-out distinctly from the related field of occupational stress. The paper proposes the utility of a more specific construct of professional efficacy in light of the essential achievement experiences which occur in the workplace. It is proposed that a clearer delineation of the role of professional efficacy throughout these research approaches would enhance the coherence of the field. In conclusion the paper discusses implications for research and practice.     

The impact of information sharing in supply chains on organisational performance: an empirical study

Information sharing has been cited as one of the major means to enhance supply chain performance. It allows companies to better coordinate their activities with their supply chain partners that lead to increased performance. This study conceptualises and assesses several factors that influence the degree of information sharing in supply chains, namely integrated information technologies, internal integration, information quality and costs–benefits sharing. The relationship between the degree of information sharing and organisational performance is then tested. Data from 150 manufacturing companies were collected and proposed relationships are examined using structural equation modelling. The results show that integrated information technologies and information quality have positive influence on the intensity of information sharing. However, internal integration and costs–benefits sharing do not relate to the intensity of information sharing. This study finds that information sharing does not directly relate to organisational performance. Its relationship is mediated by collaboration practices with supply chain partners. This suggests that information sharing is essential but insufficient by itself to bring significant performance improvements.     

Development and validation of a lean supply chain management measurement instrument

It is widely argued that to be competitive, a company not only needs to focus on internal aspects but on the entire supply chain. Lean supply chain management has become a means of enhancing competitiveness by improving efficiency and increasing flexibility at all stages of the supply chain. This research develops and validates a lean supply chain management measurement instrument. A two-phase approach is used for scale development and refinement. In the first phase, a literature review is conducted to identify definitions of lean supply chain management and agile supply chain management and their corresponding measurement items. In the second phase, the lean supply chain management measurement instrument is validated using survey data based on scales developed in the first phase by 59 scholars with experience in lean management and/or supply chain management. The results provide a structured and comprehensive measure of lean supply chain management indicating that there are two differentiated dimensions in the measurement instrument: one related to the operational aspects of lean supply chain strategy implementation and the second related to lean supply chain planning.     

一种减少供应链牛鞭效应的资产组合管理方法

考虑一个由单个供应商和多个零售商组成的供应链系统,零售商面临无促销活动和有促销活动两种动态需求环境,采用周期性检查库存策略,基于当前市场需求信息向供应商订货.同时,市场中的零售商由于订货决策行为的相互影响而存在一定的相关性.本文探讨零售商之间具有不同相关性订货决策时,运用资产组合管理方法调整零售商之间的供应量,减少订货的总方差,实现减少订货所产生牛鞭效应.随后,通过对比分析零售商订货量调整前后库存水平、库存成本、缺货损失和利润,验证了零售商调整订货量的动机和积极性.数值算例的结果表明,运用资产组合管理方法能够减少供应商的总方差,同时能够激励具有不同相关系数的零售商调整订货量,在一定程度上减少供应链中的牛鞭效应.零售商之间的相关系数越大,供应链中牛鞭效应减少的效果就越显著;且在同一相关系数下,零售商对市场需求预测的方差越大,运用资产组合管理方法所达到的牛鞭效应减少的效果就越大.     

A pathway towards true sustainability: A recognition foundation of sustainable supply chain management

Sustainable supply chain management has developed at an exponential rate into a distinct research field, but its progress towards sustainability is rather modest, and a coherent theoretical foundation for guiding companies towards a stronger integration of sustainability into their operations and supply chains is still missing. This article outlines how the tradition of critical management studies could foster higher levels of sustainable business and sustainable supply chains. We argue that the underlying instrumental logic of contemporary corporate engagement with sustainability, driven by stakeholder pressures, is a key obstacle when aiming for ‘truly’ sustainable supply chains. Referring to a recognition perspective may dissolve the reified pursuit of profit-seeking and other merely economic performance targets to recall the genuine—and in its essence truly radical—claim that the concept of sustainable development is inherently a normative one imposed on all of us. Recognition may lead the way for companies to adopt a caring stance for people and the surrounding environment and to respond to the legitimate expectations of all groups in society while conceiving themselves as an integral part of such a society. We conclude by discussing how far the theoretical perspective of recognition is enrooted in the European tradition of institutionalised business–society relationships and therefore could be seen as a rediscovery of a genuinely European way of making business and managing supply chains.     

基于供应链视角的并购谈判框架

在基于利润分配的供应链多边谈判环境中,探讨了买方与部分供应商并购的谈判框架.首先,分析了买方与单个供应商并购的情形.结果给出两种框架下各方所获利润,并进一步给出未参与并购的供应商互动下的均衡.其次,分析了买方与多个供应商并购的谈判框架.在买方与多个供应商同时并购和依次并购两种情形下,结果分别给出三种不同框架下各方所获利润.结论表明,并购过程中的供应链网络结构和相关企业互动削弱了并购协同下的买方利润,从而企业应谨慎选取并购战略及其分析框架以实现并购的战略目标.