Supervision, Role Strain and Social Services Departments

Correspondence to Department of Social Work and Social Administration, University of Western Australia, Nedlands, Western Australia, 6009 Summary The paper analyses the potential for ambiguity and ambivalencetowards the supervision of practice in social services departments.While supervision may be integral to much social work practicein clinical settings, the culture and tradition of supervisionin social services departments looks to be permeated with confusionabout ‘supervision’ or ‘consultation’,the nature of accountability and the functions of supervisionof qualified and experienced practitioners. To move beyond anideology prescribing supervision, the paper considers evidenceof the effectiveness of supervision practice, analysing thetransition from practitioner to line-manager/supervisor andthe subsequent strain on the supervisor's authorities of positionand of expertise in some current arrangements for supervisionin field-work ‘teams’. Finally, there is an unequivocalassertion that effective supervision is an essential componentin the monitoring of client service and the maintenance of practitionersengaged in stressful forms of practice. Such supervision needsto recognize the managerial and administrative tasks necessaryto protect the agency and the client from poor quality practice,while also respecting the emotional and educational needs ofnewly qualified and experienced practitioners exposed to thedemands of high-risk judgement and practice.     

Government, Social Services Departments and the Health of Children and Young People: Which Way Forward?

Summary Despite the dearth of research into the health of children andyoung people in contact with or ‘looked after’ bylocal authorities, a series of official and quasi-official reportshave begun to raise awareness of this issue. There are goodreasons to believe that this group of children will be disadvantagedin terms of health as they are in other aspects of their lives.The evidence suggests that local authorities do not live upto the standards of ‘good parents’. Current notionsof good practice are critically appraised and the article concludesthat social work is unable to do more than mitigate the effectsof Government policies which affect health and social servicesand which have lead to widening social inequalities.     

Performance Management,Caseloads and the Frontline Provision of Social Services

Caseloads and performance management are important working conditions of workers delivering public social services in street‐level organizations. The literature on these working conditions argues that high caseloads and performance management have considerable consequences for workers' performance in terms of the quality of services they provide and the results they realize. This article empirically investigates and compares these consequences, drawing on the results of a quantitative study of frontline workers in 14 local welfare agencies in the Netherlands. These workers are responsible for the delivery of welfare‐to‐work policies to social assistance recipients. The findings show that high caseloads do, indeed, have a detrimental effect on workers' performance, whereas the impact of performance management is more modest, though confirming some of the findings reported in other studies on performance management. The results also show that by focusing service provision on a proportion of their caseload, workers are able to reduce the negative impact of high caseloads somewhat. Overall, the article finds that the negative impact of high caseloads is more pervasive than that of performance management. The article concludes that the recent focus in the literature on performance management and its consequences for public services should not turn scholars' attention away from the ‘traditional’ public administration problem of high caseload sizes.     

Decentralizing Social Services in Israel

This paper describes an attempt by the Israeli government to decentralize social services. Special attention is focused on the initiation of this planned effort of a highly centralized state. First, the Israeli culture is analyzed in terms of the delegation of authority and empowerment of citizens. Second, the principles of this planned change are summarized and results of two evaluation studies are presented. Several possible causes for the lack of success in decentralizing social services are suggested, followed by comments on the future of decentralization of social services in Israel.     

Participation of Disabled Children and Young People in Decision Making Within Social Services Departments: A Survey of Current and Recent Activities in England

A survey of all social services departments in England was undertakenin order to identify and investigate current work concerningthe participation of disabled children within decision makingregarding their own care and in service development. Developinga culture of, and good practice in, children’s participationis integral to government policy. Results demonstrate that disabledchildren are being involved in a range of decision-making areas;however, participation is not yet embedded or sustained acrossall social services departments, and the involvement of disabledchildren at a higher strategic level is still rare. The participationof disabled children needs further development including moreevidence on which factors can support and promote disabled children’seffective participation.     

Health and Social Services Planning

The authors outline joint planning between health and social services since 1974, examining the joint planning meetings of two different types. They identify certain features of small group meetings which could ease joint planning arrangements.     

Primary and Secondary Social Services

Summary Against a background of discontent with some aspects of currentorganization of SSDs, a number of criteria for good organizationdesign are offered. Central to these is a questioning of currentassumptions that social workers should normally provide theirservices from generic area offices. In its place a notion ofPrimary (as being those which do demand local neighbourhooddelivery) and Secondary services (as being those which requirea specialized, more concentrated delivery, often in collaborationwith other disciplines) is offered. Detailed suggestions abouthow such a model would look in relation to different clientconditions are made.     

An investigation of foster parent training needs

The training foster parents receive in America, pass the initial training required to certify them to take children into their homes, is not standardized. The Foster Care Independence Act of 1999 (H.R. 3443) requires prospective foster parents to be trained, but it provides only general guidelines for the training content. The training offered differs by state. This research examines what a group of foster parents attending a state foster parent association conference felt they needed in the area of training, to help them fulfil their role. Quantitative and qualitative data were collected. Foster parents were surveyed and ranked their training needs based on 10 pre‐identified needs. They also responded to an open‐ended question about their training needs. Foster parents ranked training to enhance their ability to help the child adjust in their homes and manage challenging behaviours as most needed. The qualitative data suggested that foster parents have additional needs and some are not related to training, such as the need for respite services.     

Good Intercultural Practices in Social Services Projects

ABSTRACT

This article reflects part of the results obtained from a wider research project aimed at the elaboration of a “Map of Good Intercultural Practices” in several areas of social intervention in Andalusia, Spain. It also reports the results obtained from the analysis portion related to the participating projects within the social services. Intercultural assessment was conducted at the level of institutional intervention through a 32-item questionnaire that was sent to 139 intercultural project-leading institutions measuring intercultural sensitivity. A definition of the fundamental concepts of “interculturality” and “good practice” is given to support the foundations of “good intercultural practice” (GIP). Such definitions help in the design and validation of a GIP Scale that was used in the analysis of 60 social services projects with an intercultural component. The results obtained underline the relevance of aspects such as intercultural empathy and show significant differences between the social services and other intervention sectors. Future research is proposed that studies GIP scale in other intervention sectors such as the private and public sector. Also, the transferability of the instruments and methodology used makes it possible that the research presented in this article is conducted in other geographical areas.     

Bureaucracy and Professionalism in the Social Services

A multidimensional approach to the study of bureaucracy and professionalism among 200 social service workers provides general support for two hypotheses. The conflict hypothesis is that, as perceived by the workers, the bureaucratic dimensions of hierarchy of authority, formalized rules, procedural specificity, and impersonality are inversely associated with workers' professionalism. The congruence hypothesis is that an extensive division of labor and a high degree of technical competence are positively associated with workers' professionalism. Results underscore the complexity of the relationship between bureaucracy and professionalism and suggests that only particular dimensions of bureaucracv are inhibitive of effective job performance by social work professionals. Conclusions point to directions for future research.     

Human Services Management in Rural Contexts

The experience of managers of Social and Community Services(SACS) based in rural locations is the topic of this paper.Prompted by Richard Pugh’s article (2003, pp. 67–85),the paper identifies some of the features of managing socialwork services that are specific to rural contexts. Based onpostgraduate research, the paper briefly describes the contextof these services and the methodological approach used to collectin-depth, or thick, data. The issues of role, relationships,isolation, access to resources and training are discussed, asthese were the themes that emerged from the data. The findingsof the study suggest that rural managers’ experiencesdiffer in significant ways from those of their urban-based colleagues.These differences are relevant to understanding the nature ofmanagement in rural contexts, and the education and supportneeded by these managers.     

Canadian Social Services and Social Work Practice in the Field of Aging

No abstract available for this article.     

Social Services and the Elderly in the Netherlands

No abstract available for this article.