突发事件公众准备意愿的影响因素——基于实证数据的分析

突发事件是"低概率、高损失"的极端事件。突发事件风险客观存在,公众的应对准备意愿及行为对减缓突发事件风险及降低突发事件损失有着重要影响。但实际上,公众普遍表现出较弱的准备意愿,很少主动采取准备措施及行为。为了解释公众为避免突发事件损失而事先采取应对准备的行为差异,本文基于实证调查数据,将保护动机理论（PMT）应用于公众准备意愿的预测研究,建立突发事件公众认知与准备意愿理论模型,运用多元回归分析及结构方程模型方法,验证公众风险认知、应对认知与准备意愿之间的路径关系。其中风险认知包括可能性和严重性认知两个变量,应对认知包括应对效能、自我效能和应对成本认知三个变量。实证数据通过问卷调查的方式获取,调查对象涉及湖北省武汉市七大行政区域共405位城区居民。数据分析结果表明,公众的准备意愿受到风险认知及应对认知的共同影响,相比于风险认知,应对认知对准备意愿有更大的解释效力;年龄、教育程度、收入等三类人口统计学特征对准备意愿有一定的解释效力。研究结论显示,为了促使公众形成准备意愿,风险沟通不仅应考虑突发事件风险发生的可能性及后果的严重性,更需要关注应对效能、自我效能以及应对成本等对公众准备意愿有着显著影响的因素。     

Communication in Nuclear Emergency Preparedness: A Closer Look at Information Reception

Preparedness of the general population plays a key role in the effective implementation of protective actions in case of a nuclear emergency (e.g., evacuation or intake of iodine tablets). In this context, a good communication of emergency management actors with the public along the entire cycle of preparedness–response–recovery is of paramount importance. This article aims at providing a better understanding of the way people process communicated messages and the factors that may influence how they do this. In particular, it investigates information reception as part of the information processing in precrisis communication. As a case study, the precrisis communication context was chosen, as it has been tackled to a lesser extent in the literature. The empirical data used for this study originated from a large‐scale opinion survey in Belgium. One topic in this survey addressed the information campaign for the distribution of iodine tablets, in the context of preparedness for nuclear emergencies. The findings of this study demonstrate that systematic predictors have a stronger influence on information reception, as compared to heuristic predictors. The latter are only to a minor extent involved in the reception of emergency preparedness information. The hypothesized pattern—that more specific knowledge about the field relates to a higher reception of information—was confirmed for precrisis communication. Contrary to expectations, results showed that people with a high perception of radiation risks were less attentive to information about protective actions. People with little confidence in authorities were also more likely to have a low reception of information.     

基于多主体仿真的大群体应急决策风险致因分析

大群体应急决策风险来源众多,且对决策的影响不容忽视。本文从个体因素和群体因素两方面对大群体应急决策风险进行系统识别,并将各风险因素与两类群体效应(认知冲突和关系冲突)进行关联,建立大群体应急决策风险致因体系。在此基础上,设置由个体认可度、群体结构、沟通方式、决策策略和外部影响组成的仿真变量,然后基于观点动力学利用Netlogo工具建立大群体应急决策风险致因多主体仿真模型,最后通过案例模拟得出各风险因素致因机理的一般规律。仿真结果表明:控制高认可度决策主体的比例,增加聚集间交互,采取必要的预见性措施,对降低决策风险,提高决策共识速度,应对决策环境的高动态性具有积极作用。研究有助于掌握大群体应急决策风险因素的组成及其影响规律,为应急决策的策略引导提供参考和借鉴。     

Emergency and Disaster: Pervasive Risk and Public Bureaucracy in Developing Nations

Developing nations experience pervasive risk of devastation, human and property loss resulting from human and natural disasters. This level of risk is attributable to socioeconomic stress, aging and inadequate physical infrastructure, weak education and preparedness for disaster and insufficient fiscal and economic resources to carefully implement the preparedness, response, mitigation and recovery components of integrated emergency management. This article examines these dynamics using a conceptual framework derived from chaos theory and emergency management theory and raises several critical methodological issues related to inquiries into disaster and emergency management dynamics in developing nations.     

Order Progress Information: Improved Dynamic Emergency Ordering Policies

Technologies such as radio‐frequency identification and global positioning systems can provide improved real‐time tracking information for products and replenishment orders along the supply chain. We call this type of visibility order progress information. In this paper, we investigate how order progress information can be used to improve inventory replenishment decisions. To this end, we examine a retailer facing a stochastic lead time for order fulfillment. We characterize a replenishment policy that is based on the classical (Q, R) policy and that allows for releasing emergency orders in response to the order progress information. We show that the optimal structure of this policy is given by a sequence of threshold values dependent on order progress information. In a numerical study we evaluate the cost savings due to this improved replenishment policy.     

基于知识元的突发事件风险分析

科学地分析突发事件的风险,有利于应急管理部门正确制定应对方案,降低事件损失。突发事件风险分析中受到多因素高维数据和小样本数据信息不完备的约束,无法全面识别突发事件的风险。本文从突发事件系统观点出发,以知识元模型、投影寻踪方法和信息扩散理论为基础,提出了基于知识元的突发事件风险分析方法。该方法采用知识元模型描述了突发事件已认知的共性本体特征,通过探寻事件风险等级标准数据的最佳投影方向降低了输入元素观测数据的维数,将输入元素观测样本所包含的风险信息扩散到输出属性的风险指标论域的控制点上,从而确定了突发事件发生的风险概率。实例分析中,根据国家《地表水环境质量标准（GB3838-2002）》划分水污染风险等级,利用某湖泊8个监测点实时检测数据,分析该湖泊突发水污染事件的风险性。研究结果表明基于知识元的突发事件风险分析方法能够根据研究区域突发事件风险等级标准和观测点的样本数据,动态定量的分析和评估突发事件潜在风险,为突发事件的应急管理提供科学依据。本文提出的突发事件风险方法对于已经建立实时监测系统的危险区域分析突发事件的风险性具有一定的借鉴意义。     

Residents’ information seeking behavior and protective action for earthquake hazards in The Portland Oregon Metropolitan Area

Though significant research exists on earthquake hazard adjustment adoption more generally, research focused on how information seeking influences planned or actual preparedness behavior is rare, limiting our understanding of how information seeking translates into preparedness. To address this gap, our study tests a proposed model of household seismic hazard adjustment using questionnaire responses of roughly 400 households living in the Portland, OR metropolitan region. The proposed model includes components of the Protective Action Decision Model (PADM) with specific emphasis on past information seeking behavior, preparedness behavior, intentions to seek information, and intentions to take protective action. Other components include risk perception, earthquake experience, affective response, seismic risk zone residency, and demographics. Consistent with previous research, this study finds information seeking behavior to be the strongest influence on preparedness with other important influences being risk perception, affective response, and intentions to prepare. We find weak ties between risk zone residency and earthquake risk perception, though this may be because our sample has little experience with earthquakes and the majority live in the same earthquake risk zones. Importantly, longitudinal studies are needed to determine whether information seeking and intentions to prepare eventually result in household protective action.     

Relative Risk Perception for Terrorism: Implications for Preparedness and Risk Communication

Terrorism presents a significant risk that is often approached at public policy, infrastructure, or emergency management level. Public perceptions of the likelihood of terrorist events, and how this may relate to individual preparedness, are not always extensively examined. The tendency to think that negative events are less likely to happen to oneself than to the average person is known as optimism bias. Optimism bias is relevant to perceptions of terrorism, because it is thought to be related to a reduction in precaution use. Using an online survey of 164 participants, this study aimed to determine whether Sydney residents thought they had a lower likelihood of experiencing terrorist events than other Australians. Significant optimism bias was observed for witnessing terrorist events, but not for personally experiencing terrorist events. In addition, Sydney residents tended to think that terrorist attacks were more likely to occur in Sydney than another major Australian city in the next five years. At the same time, household and workplace preparedness for terrorism was quite low, as was awareness of emergency strategies in the central business district. Perceptions of high likelihood of terrorism happening in one's own city, yet low preparedness present a challenge for risk communication and emergency management strategies. The diversity of possible terrorist targets, and the simple plans that can moderate the effects of a disaster may need to be emphasized in future anti‐terrorism initiatives.     

灾后不确定需求下应急医疗移动医院鲁棒选址问题研究

我国灾害医学救援主要采用"现场救治"模式，应急医疗移动医院的选址是否合理直接影响救援效率，但各受灾点伤员数量的不确定性增加了决策的困难。本文引入多面体不确定集合刻画伤员数量的不确定性，同时考虑伤员分类及移动医院分型，构建一个以伤员总生存概率最大化为目标的鲁棒选址模型。利用鲁棒优化理论，将模型转化为等价的混合整数规划问题，通过GAMS软件编程并调用CPLEX求解器求解。最后，以四川芦山地震应急医疗救援为例，验证模型和求解方法的可行性和鲁棒性。结果表明，扰动比例和不确定水平对移动医院的选址和伤员的分配方案有显著影响，决策者可根据自己对不确定性风险的偏好程度选择最佳的扰动比例和不确定水平组合，以获得最优的选址分配方案。     

模糊信息下多种类应急物资多周期分配优化模型

考虑灾害的突发性、信息获取的不完全性以及应急救援的紧迫性，引入区间数描述应急物资供给与需求的模糊不确定性，引入三角模糊数刻画路网容量受限情况下每周期的最大物资运输总量，综合考虑灾害、灾区、灾民以及物资等多重因素，引入延迟系数，以应急物资分配的总延迟时间最小化和总系统损失最小化为目标，构建模糊信息条件下考虑多需求点、多配送中心、多物资、多周期、多目标的应急物资动态分配优化决策模型，分析了区间目标函数、区间模糊与三角模糊约束条件的清晰化方法，采用基于二维欧式距离客观赋权模糊算法求解模型，并以青海玉树地震为例对所提出模型的有效性和可行性进行验证。结果表明：所提出的模型能够最大程度地权衡延迟时间与系统损失，形成多周期最优的物资分配方案；现实多周期应急物资分配，时间并不是唯一考虑的因素，需要综合考虑不同应急周期的灾情、灾区、灾民和物资等多种因素对系统总损失造成的影响；重视时间偏好系数，可能使系统总损失增大，表明单一考虑时间偏好系数和损失偏好系数均具有片面性，应该把握选择"度"，发挥二者结合的相互促进作用；物资分配方案基于决策者偏好，并考虑每周期不同需求点的易损性、重要性、需求紧急性以及各类应急物资的重要性与时效性差异参数，有利于提高多周期决策的柔性和现实适用性。     

基于公众偏好大数据分析的大群体应急决策质量动态演化研究

针对突发事件大群体应急决策质量及其影响因素的问题，探讨了公众参与视角下突发事件演化的全生命周期，以及各阶段下公众风险感知对应急决策质量的影响，并以“8·12天津港爆炸”为背景案例进行分析。首先，阐述了公众偏好大数据的获取及处理方式，并以此对“8·12天津港爆炸”案例的公众偏好大数据进行预处理和可视化；其次，通过TF-IDF算法提取并量化公众风险感知，建立大群体应急决策质量打分函数，衡量不同阶段的应急决策质量；最后，基于“8·12天津港爆炸”案例的微博数据进行大群体应急决策质量的动态演化分析，得出研究结论和启示。实证表明，所提的模型与方法具有较新颖的研究视角，能够为大数据背景下的应急响应和政府决策提供理论支持和方法辅助。     

The rudiments of an Internet-based health plan for consumers: an interview with John Danaher, MD, MBA. Interview by Richard L. Reece

Richard L. Reece, MD, interviewed John Danaher, MD, MBA, on August 16, 2000, to discuss how his new company is preparing for the perfect storm--the looming convergence of demanding consumers, defined contributions, and Internet-based health plans. He describes how his firm is putting financial and clinical tools in the hands of consumers and physicians, so consumers can be more enlightened in their health care choices. Danaher says, "We're not about buying goods and services online. We are transforming the way consumers buy health care and seek insurance. We're trying to be a 401 k where people get on, knowing their risk profile and return horizons. We aim to motivate consumers to be proactive in making health care choices. How do we make consumers responsible and motivated enough to take control of managing their health care costs? How well we articulate this call to consumer action will be the key to our success."     

Risk Perception and Disaster Preparedness in Immigrants and Canadian‐Born Adults: Analysis of a National Survey on Similarities and Differences

Research has documented that immigrants tend to experience more negative consequences from natural disasters compared to native‐born individuals, although research on how immigrants perceive and respond to natural disaster risks is sparse. We investigated how risk perception and disaster preparedness for natural disasters in immigrants compared to Canadian‐born individuals as justifications for culturally‐adapted risk communication and management. To this end, we analyzed the ratings on natural disaster risk perception beliefs and preparedness behaviors from a nationally representative survey (N = 1,089). Factor analyses revealed three underlying psychological dimensions of risk perception: external responsibility for disaster management, self‐preparedness responsibility, and illusiveness of preparedness. Although immigrants and Canadian‐born individuals shared the three‐factor structure, there were differences in the salience of five risk perception beliefs. Despite these differences, immigrants and Canadian‐born individuals were similar in the level of risk perception dimensions and disaster preparedness. Regression analyses revealed self‐preparedness responsibility and external responsibility for disaster management positively predicted disaster preparedness whereas illusiveness of preparedness negatively predicted disaster preparedness in both groups. Our results showed that immigrants’ risk perception and disaster preparedness were comparable to their Canadian‐born counterparts. That is, immigrant status did not necessarily yield differences in risk perception and disaster preparedness. These social groups may benefit from a risk communication and management strategy that addresses these risk perception dimensions to increase disaster preparedness. Given the diversity of the immigrant population, the model remains to be tested by further population segmentation.     

Communicating Actionable Risk for Terrorism and Other Hazards⋆

We propose a shift in emphasis when communicating to people when the objective is to motivate household disaster preparedness actions. This shift is to emphasize the communication of preparedness actions (what to do about risk) rather than risk itself. We have called this perspective “communicating actionable risk,” and it is grounded in diffusion of innovations and communication theories. A representative sample of households in the nation was analyzed using a path analytic framework. Preparedness information variables (including content, density, and observation), preparedness mediating variables (knowledge, perceived effectiveness, and milling), and preparedness actions taken were modeled. Clear results emerged that provide a strong basis for communicating actionable risk, and for the conclusion both that information observed (seeing preparedness actions that other have taken) and information received (receiving recommendations about what preparedness actions to take) play key, although different, roles in motivating preparedness actions among the people in our nation.     

Salient Beliefs About Earthquake Hazards and Household Preparedness

Prior research has found little or no direct link between beliefs about earthquake risk and household preparedness. Furthermore, only limited work has been conducted on how people's beliefs influence the nature and number of preparedness measures adopted. To address this gap, 48 qualitative interviews were undertaken with residents in three urban locations in New Zealand subject to seismic risk. The study aimed to identify the diverse hazard and preparedness‐related beliefs people hold and to articulate how these are influenced by public education to encourage preparedness. The study also explored how beliefs and competencies at personal, social, and environmental levels interact to influence people's risk management choices. Three main categories of beliefs were found: hazard beliefs; preparedness beliefs; and personal beliefs. Several salient beliefs found previously to influence the preparedness process were confirmed by this study, including beliefs related to earthquakes being an inevitable and imminent threat, self‐efficacy, outcome expectancy, personal responsibility, responsibility for others, and beliefs related to denial, fatalism, normalization bias, and optimistic bias. New salient beliefs were also identified (e.g., preparedness being a “way of life”), as well as insight into how some of these beliefs interact within the wider informational and societal context.     

Getting the most benefit from information systems consultants

Consultants are usually well-meaning people who enjoy the variety of organizations and problems they face in their work. Most do not like to get bogged down in fruitless and wasteful consulting engagement any more than managers of health care organizations like to supervise them, but at least the consultants are paid for their time. The health care organization that defines a project poorly, does not know what it wants from consultants, or does not direct consultants will pay the price in increasingly scarce resources squandered. The tips in the following article for managing an information systems consulting engagement apply to most consulting engagements and to the use of other expensive advisers, such as attorneys and engineers. But information systems is a field particularly foreign, and often threatening, to most administrators and physician executives, so the risk of wasting money on unsuccessful consulting engagements is high.     

需求扰动下生产规模不经济闭环供应链的应急渠道决策

针对生产规模不经济闭环供应链，在突发事件干扰其产品的市场需求发生扰动的情况下，比较研究了各类回收渠道分散式决策系统和集中式决策系统的应急均衡决策及契约协调问题。结果表明：当需求的扰动程度不大时，各类系统正常运营环境下新产品的订购量和废旧品的回收量等均衡决策均具鲁棒性，当需求的扰动程度较大时，各类系统均应按其扰动方向调整正常运营环境下制定的均衡决策；制造商回收渠道分散式决策系统中其获得的利润和系统的总利润均高于零售商回收渠道分散式决策系统的，且制造商会利用更高比例的废旧品生产再造品，因此其应直接回收废旧品；各企业的利润和系统的总利润均随生产规模不经济弹性系数的增加而降低；设计的应急收益费用共享契约可协调解决各类回收渠道分散式决策系统中存在的"双重边际效应"问题，且各企业可通过讨价还价确定收益费用共享比例的取值来获得帕累托改进的利润。     

Distributed sensemaking in network risk analysis

This article responds to the call advancing risk science as an independent research field, by introducing a conceptual model for risk analysis based on distributed sensemaking. Significant advances in recent decades have expanded the use of risk analysis to almost every organization globally. Continued improvements have been made to our understanding of risk, placing a wide range of contexts under organizational control. This article argues that four dimensions are central in how organizations make sense of uncertainty in their context and hence do risk analysis: the activities the organization engages in, their sensory systems, the role and competence of individuals, and the ability to coordinate information through organizational structures. The structure enables insight into the decision-making process and the dimensions contributing to how organizations perceive risks and uncertainty in a given context. Three examples from the Arctic context illustrate the network risk analysis model's practical application and how it will expose weaknesses in these organizations’ risk analysis and decision-making processes. Finally, the article discusses sensemaking in network risk analysis and how such an approach supports organizations’ ability to perceive, collect, process, and decide on changes in context.     

基于最小偏差组合权重的突发事件应急能力评价模型

在突发事件应急能力评价问题中存在着不同评价方法的冲突性,即群决策评价结果的方法依赖性问题。本文以高速公路突发事件应急能力评价为研究对象,提出了基于最小偏差组合权重的评价模型。首先,系统地分析了高速公路突发事件应急能力的评价问题,建立了基于过程管理的高速公路突发事件应急能力评价的指标体系。根据语言评价指标分别运用二元语义层次分析法、G1主观赋权法和基于熵值法的二元语义赋权法等三种方法确定各评价指标的权重,然后综合各种评价方法构建了基于最小偏差的组合权重线性规划模型,确定准则层的最优复合权重,得出高速公路应急能力的评价值。最后,以上海"9·14"重大道路交通事故作为应急能力评价的分析案例,比较了不同评价模型的结果,并对评价指标进行敏感性分析。研究结果表明,基于最小偏差组合权重的评价模型能够在多个评价模型中达到最大的一致性,从而有效地减少了群决策中不同主客观评价方法的"极化"效应。