Ergonomics and Kaizen as strategies for competitiveness: a theoretical and practical in an automotive industry

With increased international competitiveness in the automotive industry, came the concern of the companies save costs and lower production costs. For this purpose many ways are designed to reduce costs and waste of raw materials and reduce activities that do not aggregate value to manufacturing processes. In the early XVII appears the manufacturing system, which processes were hard with little concern for the health and safety of employees and conditions of the workplace. After the advent of the production system called lean manufacturing, a new paradigm in terms of production system capable of providing high levels of productivity and quality. It is based on waste elimination that occur during the production process. After began a new way of thinking, creating a culture of continuous improvement and lean process with no waste and reducing costs, without neglecting the welfare worker and improving the conditions of their work environment. This paper presents a reflection on the application of ergonomics in a lean production system of an automotive industry, using methodology based on the Kaizen (Continuous Improvement) to gain performance and improving the conditions of the workplace, also will be presented with positive and negative points in using this methodology in relation to ergonomics. The research will be conducted by collecting data 'in loco' and interviews with workers. Some studies show that in companies that are lean system and using the methodology of Kaizen, the results of product quality, levels of absenteeism and accidents are better than those obtained in companies that do not apply the same concept.     

The change process to agile public relations

Despite agility’s increased importance for public relations, the change process from traditional, hierarchically structured public relations to a dynamic agile entity has not yet been comprehensively investigated. This article tackles the research desideratum by discussing this change process from a structuration-theoretical perspective. The subsequent empirical analyses via two qualitative studies from the field of corporate communications focus on the perspective of consultants. These experts support the communication management in this change process with their expertise and neutrality, which the public relations departments themselves lack. Thus, consultants are key contacts for an explorative analysis of the change process toward more agility. In the first study, 39 consultants were interviewed about the change processes that they have guided in order to transform public relations into an agile department. The subsequent case study focuses on an internationally active medical technology manufacturer and analyzes their experience with consulting throughout the agile change process in their public relations department. The results show that the concept of recursiveness is central to the successful implementation of agility in public relations. Expressed in the language of structuration theory, consultants aim to develop rules and resources as modalities that describe an agile structure and then translate them directly into actions. These modalities are continuously developed via sprints, a dynamic process that results in the constant adaptation of the agile structures until the desired result is achieved. The results illustrate the advantages of a neutral, outside authority for the implementation of such a change process.     

The regulation of work activity and the new labor and production contexts

In recent decades, there has been a rise in the use o lean production model techniques. Through this approach, companies become more flexible, a fact that increases the interest in studies regarding the introduction of this model in businesses and its impacts on working conditions. Important observations concerning ergonomics, such as the theme of work activity regulation, have been highlighted in such studies. This article aims to discuss strategies and regulations adopted by the workers on assembly lines that are considered flexible. The article presents the results of a study in a company that adopts some lean production techniques. The study was analyzed using the activity analysis as one of the premises of the Ergonomic Work Analysis (EWA). Many aspects of the traditional assembly line remain present in the scenario that was studied, however a new language was employed and aspects in the nature of regulations demonstrate that the relation with lean production techniques influence the operators' operational modes.     

Eigenverantwortung als Element eines neuen psychologischen Vertrages

As a result of work flexibilisation, employers increasingly demand from their employees to assume selfresponsibility. New psychological contracts, which emerge in the process of work flexbilisation, mirror this development. The present study analyses the relevance of self-responsibility in the employer perspective on psychological contracts in 14 companies in Switzerland. Each of the contracts corresponds to one of three contract types which drastically, moderately or conservatively diverge from the traditional contract offering employment security. With respect to the contents of self-responsibility, entrepreneurship and employee flexibility, the differences between the contracts are small. Within the companies these contract contents appear to be unbalanced, as high demands but few offers are made. In order to compensate this imbalance, psychological contracts should be actively managed and clearly communicated. Human resource measures should provide general conditions that employees can assume self-responsibility.     

Agiles Recruiting – Schnelle Entscheidungen im selbstorganisierten Kontext

This article describes the urgency of the need for companies to change and adapt to the requirements of changing world. At least hiring the best talents need a change in thinking and executing. Therefor employees want to be involved and empowered for making decisions, taking responsibilities and improving on processes. High involvement work processes as a theory, explains what is happening in agile and self-organised companies and why this is really helpful. Additional the authors give some example for non-self-organised companies to implement parts of agile processes.     

An exploratory study on the conditions of health, safety and environmental affairs of very small and small-size enterprises in Brazil

This paper focuses on the reality of very small and small enterprises (VSSEs) in Brazil, concerning health and safety management of their workers. These companies tend to operate in a few administrative levels. The owners' health and safety culture is fundamental for the implementation of preventive measures. The VSSEs end up adopting merely reactive and under-the-law actions. In order to understand such reality, a questionnaire was elaborated especially for the research made. Fifty-five very small and small enterprises of the industrial, commercial and service sectors were selected. The research confirmed the reactive attitude shown by the VSSEs, thus demonstrating that none of the companies involved presented policies of safety and health. Even though not holding policies, programs or scopes of their activities, 22% of them revealed to have a clear definition of the responsibilities of their high level administration. Nevertheless, 10% had financial resources allocated to this sector. Such companies do not count on a frequent safety and health support. The ignorance on it leads them to take a reactive action. This study reaches its objective on contributing to the debate, besides indicating that the way to improvement is on the strict cooperation between governments, companies, workers and society.     

The Impact of Human Factors on Ab Initio Pilot Training

This article examines critically the power effects of a branch of psychology called Human Factors within the context of commercial aviation. A review of the aviation literature highlights the significance of Human Factors and its relevance to the recruitment and training of ab initio pilots. However, research in the field is criticized for failing to account for existing power relations and the potential effects of a new discursive format. This article uses the concept of discourse associated with Michel Foucault to analyse empirical data from interviews with individuals involved in ab initio pilot training at a European flying college. The analysis illustrates how staff at the training college use the rhetoric of Human Factors to enhance their own contribution and status, without fundamentally changing existing practices. Although this reinforces existing power relations, the Human Factors discourse also potentially empowers a different set of management employees. By illustrating the conflicting values and interests of two sets of managers and trainers at the college, the article is able to demonstrate the negative effects of the new discursive format on male ab initio pilots. It also discusses attitudes to female pilots, contributing to the debate about the ability of management discourses to promote gender equality within commercial organizations.     

Portraits of work: mapping emerging coworking dynamics

ABSTRACT

Today’s patterns of work are very much defined by the ‘lean enterprise’ practice, taking form in organizations that are more competitive, customer-driven and agile on the one hand (Womack, J. P., & Jones, D. T. (2007). Lean Solutions. New York: Simon & Schuster), and the separation of work from time and space on the other (Hochschild, A. (1997). The time bind. New York, NY: Metropolitan Books). Concepts like work and workspace are subject to an evolving nature and get a new meaning (Kirsh, D. (2000). A few thoughts on cognitive overload. Intellectia, 1(30), 19–51). This triggered the rise of new working spaces, fuelled by the aftermath of the global economic crisis that transformed the practices and meanings of work. Nevertheless, this applies only to particular sectors. This paper builds on the case of Genk, an important economic pole in the Limburg Region of Belgium. The development in the region has always been related to labour-intensive industrial activities. In light of these working shifts targeting mainly big companies/employers, Genk has turned a blind eye on the local proprietors. What about the small entrepreneurs/community economies addressing mainly the local clientele? What evolution do we see in their working pattern? By using a specific visualization tool, a series of interviews were conducted in order to explore in a playful way, existing social and economic networks. The interviews reveal networks that shape a coworking model. The paper will further present the scale of this ‘coworking’ phenomenon experienced in Genk, perceived to be the ‘new model of coworking’ in the context of the collaborative and sharing economy.     

Achtsamkeit im organisationalen Kontext: Der Einfluss individueller und organisationaler Achtsamkeit auf resilientes Verhalten,psychische Gesundheit und Arbeitsengagement

This article in the journal Gruppe. Interaktion. Organisation (GIO) presents mindfulness as a starting point for coping with the increasing and changing demands of today’s workplaces. Based on a differentiated analysis of mindfulness on the individual and organizational level, we discuss their separate contribution to resilient behavior in the workplace as well as on psychological well-being and work engagement. These assumptions were empirically verified. Overall, 172 persons participated in the study, which was implemented as a web-based questionnaire. The results showed that individual and organizational mindfulness independently contributed to resilient behavior in the workplace. Furthermore, individual mindfulness and resilient behavior promoted psychological well-being. Both individual and organizational mindfulness were significantly associated with work engagement. Additional analyses revealed that these effects were mediated by resilient behavior. In summary, the results demonstrated that individual and organizational mindfulness are distinct constructs whose influence on psychological well-being and work engagement could be partly explained by resilient behavior in the workplace.     

Public Relations Practitioner Role Enactment at the Senior Management Level Within U.K. Companies

This article presents the findings of an initial investigation into the role that the public relations function plays in some of the leading companies in the United Kingdom. The study sought to uncover the pattern of practitioner role enactment within these companies and, in particular, the extent to which practitioners are involved directly in the formulation and implementation of corporate and business strategies. The study revealed considerable differences in the level of practitioner involvement in strategic decision making, with some practitioners fulfilling primarily technical roles and others enacting a more significant managerial role, advising senior executives on policy issues and assisting in the implementation of strategies. Factors such as the industry and organizational context, management expectations of public relations, and the perceived professional competence of practitioners emerged as important determinants of the level of practitioner involvement in strategic decision making. Drawing on the study's findings, a number of propositions have been advanced that may help to guide future inquiries into practitioner role enactment, particularly at the senior management level within organizations.     

Lean Production: Denial, Confirmation or Extension of Sociotechnical Systems Design?

This paper makes a comparison between the basicelements of lean production and sociotechnical systemsdesign (STSD) and compares them both with thecharacteristics of the traditional Fordist system of mass production. It argues that lean productioncan hardly be considered as an alternative to massproduction, as its proponents suggest, but is on thecontrary extending the life of mass production methods. However, lean production does appear to containsome building blocks for the innovative productionsystems that are expected to prevail in the 21stcentury. STSD, which has always presented itself as an alternative and possible successor to Fordistmethods, will need to link its traditional concerns forquality of work and flexibility of work organizationswith the new issues of continuous improvement, learning,and innovation.     

Breakthroughs in the Management Accounting Science: Imaging a Balanced Scorecard Thought by Lean Philosophy Rationales

This paper aims at providing a proposal for a new way of conducting the balanced scorecard (BSC), assuming a model that fulfils the leading features of lean philosophy and designing a research strategy that could explain how to act for arguing a “Lean–Balanced Scorecard”. Management solutions inclined towards lean thinking try to solve contemporary worldwide market challenges by focusing on a virtuous corporate functioning, thanks to a shared philosophy that relies entirely on the minimization of any kind of waste: their main target is to achieve business goals in a way that is absolutely flexible and can be shared at any strategy level within the firm. In the transition towards new management accounting paradigms, might the use of the BSC enhance information processing, useful for spreading lean thinking all over the firm, and for testing its effects? Moreover, thanks to lean thinking, might we suppose improvements related to the BSC functioning, by streamlining that information processing? According to the literature, little is known about how to answer these questions. By answering them, however, we may find innovative solutions towards a better measuring process of firm success—especially from the perspectives of integrated management reporting activities in turbulent times.     

Substance use disorders and COVID-19: the role of telehealth in treatment and research

ABSTRACT

Telehealth, or the use of telecommunications and virtual technology to deliver health care and engage with patients outside of traditional health-care facilities, can play an important role in addressing the treatment and study of substance use disorders (SUDs) during the ongoing COVID-19 crisis. COVID-19 and related safety restrictions have thrust healthcare workers and researchers into a new reality of healthcare that relies heavily, or even exclusively, on telehealth methods. These changes have forced treatment providers and researchers to be agile in adopting these methods in order to maintain continuity of patient care and data collection. There are unique considerations that should be taken into account as telehealth practices continue to augment SUD care and research, even when restrictions have been lifted. Overall, we propose that telehealth can support innovation in treatment and research focused on SUDs and should be an integral part of our work, beyond COVID-19.     

Construction and application of an indicator system to assess the ergonomic performance of large and medium-sized construction companies

This article proposes a system of indicators to evaluate the performance of companies in ergonomics for buildings. The system was developed based primarily on studies related to the performance evaluation of the construction industry and on Brazilian standards of ergonomics and work safety and had also the contribution of national and international indicators related to ergonomics, work safety, quality, sustainability, quality of work life and to organizational behavior. The indicators were named, classified and their components were assigned to compose the theoretical model SIDECE--System of Performance Indicators in Ergonomics for Building Construction (as for the Portuguese acronym), serving the major goals of ergonomics: health, safety and workers' satisfaction and production efficiency. The SIDECE is being validated along with the building construction companies in the city of Natal, Brazil, whose practical results, deriving from the application of instruments to collect field data, are under process, to be presented on the occasion of the 18th World Congress on Ergonomics. It is intended that the SIDECE be used by building construction companies as a support tool for excellence management.     

Investigating the effects of physical and cognitive demands on the quality of performance under different pacing levels

The study was undertaken to investigate the effects of pacing on aspects of performance at an assembly task and on the operators' responses related to work behaviour, perceived workload and perceived stress. A particular objective of the study was to investigate whether physical and cognitive demands may interact in their influences on these effects. An assembly task was simulated in the laboratory and the level of pacing imposed, work height and memory load within the task were all varied. The results showed that the type of pacing commonly imposed (as is common with a lean manufacturing Takt time system in industry) can significantly affect both performance and perceived workload and stress. Physical demands (through work height affecting posture) and mental demand (through memory load) were also found to have significant effects, as would be expected from the many studies of these in the literature. More importantly, some interactions were found between pacing and work height in their effects on quality of assembly and the operator's own rating of performance, and between work height and memory load in their effects on errors. These findings will need to be taken into account by companies when implementing Takt time systems.     

Factor interaction influences on human performance in air traffic control: the need for a multifactorial model

In air traffic management (ATM) knowledge of the impact of human factors on performance is critical to address safety incidents. Previous research has largely focused on the effects of single factors on performance which has resulted in a comprehensive understanding of single factor effects. In current control environments however, the residual threats for incidents often result from the interaction of multiple human factors and the resulting cumulative impact on performance. This research uses a literature review, an analysis of over 400 European aviation incident reports and finally a survey of ATM professionals to assess the need for a multifactorial model of performance. Literature findings suggest that Human Factors approaches are fundamentally single-factor in nature, which is out of step with real ATM working contexts. An incident report analysis, supported by a survey of air traffic experts, suggests that multiple factor incident causation exists. This discrepancy suggests the need for a new approach to looking at how incidents occur, and their factors managed, on a day-to-day basis. The proposed solution is a multifactorial model of human performance.     

Emotionally Focused Couple Therapy for Parents Raising a Child with an Autism Spectrum Disorder: A Pilot Study

Many couples raising children diagnosed with an Autism Spectrum Disorder (ASD) are often resilient in confronting unique parental demands, while others experience greater risk for relational distress. Research has shown that Emotionally Focused Couple Therapy (EFT) is efficacious with couples raising chronically ill children and relevant to the relational demands of parents of children diagnosed with an ASD. This pilot study tested the effectiveness of EFT with seven couples presenting with moderate to severe distress, who were also parents of a child diagnosed with an ASD. Results demonstrated significant decreases in marital distress at posttreatment and 6‐month follow‐up. The study also identified several unique themes associated with couple distress and the parenting experiences of this population.     

The School-to-Prison Pipeline: A Critical Review of the Punitive Paradigm Shift

This paper reviews evidence of the school-to-prison pipeline, a confluence of two child- and adolescent-caring systems—schools and juvenile courts—that simultaneously shifted over the past generation from rehabilitative to punitive paradigms. While there was crossover impact between these systems, the movements were both independent and inter-dependent. In the school systems, and particularly those that are overburdened and underfinanced, many students have been increasingly suspended and expelled due to criminalizing both typical adolescent developmental behaviors as well as low-level type misdemeanors: acting out in class, truancy, fighting, and other similar offenses. The increased use of zero tolerance policies and police (safety resource officers) in the schools has exponentially increased arrests and referrals to the juvenile courts. While impacting many, unfortunately, these changes disproportionately affect vulnerable children, adolescents, and their families. Thus, millions of young people have become encapsulated in harmful punitive systems. Very few of these young people are actually appropriately involved, in that they do not pose safety risks to their schools or communities. Thus, the school-to-prison pipeline does not improve school or community safety.     

Early variability in the conceptualisation of "sustainable development and human factors"

The sub-discipline of "sustainable development and human factors" is relatively new, first being used in 2006 with a Technical Committee of the IEA being established only in 2009 and a similar special interest group on "green ergonomics" at the Institute of Ergonomics and Human Factors being established in 2010. In general though, the definitions and practice of "sustainable development" is highly contentious and ambiguous across a range of disciplines. This paper examines the diversity of definitions and approaches to sustainable development and human factors in the early papers in this sub-discipline. An examination of 45 chapters and papers (from 2008 to 2011) reveals a surprising consistency in the definitions used for sustainable development but also a large proportion of the papers where no definitions are given at all. The majority of papers were, however, biased towards an economic capital and social capital emphasis, which is to be expected of work traditionally in the ergonomics paradigm. Further, most papers were theoretical in nature demonstrating a great opportunity for empirical work. The variability in definitions is discussed in relation to the future challenges facing the growth of this emergent sub-discipline and opportunities for further theoretical and empirical work.     

Turning bad into good: How resilience resources protect organizations from demanding work environments

An organization’s survival and its performance are often connected to employees’ well-being, which in intensive work conditions can be compromised by employee exhaustion. To date, the last economic crisis has forced several companies to downsize and leave the remaining employees facing higher job demands and vulnerability toward job exhaustion. The present study investigates whether resilience together with other personal resources can function as a psychological shield through a mediation and/or moderation process that mitigate the emergence of burnout. Based on a sample of employees from three different Italian companies (N?=?208), our results confirmed that “resilience resources” (i.e., resilience, self-efficacy, self-regulation) mediated the relationship between job demands, exhaustion, and task performance (i.e., energetic process). These results suggest that organizational environments characterized by challenging demands are likely to foster the development of resilience resources to cope with the emergence of potentially harming processes.