Examining new ways of office work between the Netherlands and the USA

There are many definitions of new ways of work, but working with a computer at another location than at the office or at the clients' location with Information Communication Technology as a support is becoming more prevalent. A new office having shared desks and facilitating informal meetings along with a changed leadership style is yet another way. Examining the experiences of alternative work styles, telework, between the Netherlands and the USA are especially apparent in the design of office environments as is the emergence of new leadership behaviors to promote safe and healthy work.     

Disruptive Organisation

Organizations are driven by continuous change. Global, socio-economic and technological megatrends – demographic changes and digitalization – are the reasons for transformation. Traditional organization forms are not in line with customers‘ need. Disruptive modes of development and innovations have been intensively discussed elsewhere. The topic of disruptive organization have not been discussed towards internal and external customer relations, although of high relevance. 129 Managers answered on communication ways and the purpose of upcoming meaning for the working place/office. Two new models and five concrete recommendations have been established for upcoming future organization.     

Information Technology, Gender Segmentation and the Relocation of Back Office Employment: The Growth of the Teleservices Sector in Ireland

The movement of routine back office activities from the central business districts of metropolitan regions in advanced economies to remote locations is leading to a distinctive global division of labour in office employment. While facilitated by the development of information and communication technologies, this process of relocation is primarily driven by the desire to reduce operating costs, mainly by moving to sources of cheap female workers. This reflects a classic gender segmentation process in patriarchal societies whereby back office work is mainly done by women and, accordingly, involves relatively low levels of remuneration. This provides direct parallels with the offshoring of routine manufacturing work associated with the new international division of labour. Ireland has been to the forefront in acting as a host for internationally-mobile routine office work, initially involving mainly data processing and, more recently, teleservices. As elsewhere, teleservices employment in Ireland is characterized by a combination of female predominance, low pay, difficult working conditions and high turnover rates. However, the Irish teleservices sector is unusual in its foreign language requirement, the high education levels of workers and its concentration in a prosperous metropolitan location. The resultant labour shortages, combined with growing use of Internet-based business-to-consumer transactions, are likely to place the sustainability of the sector under increasing pressure. Plans to upgrade the types of back office functions being located in Ireland may pose further challenges for women workers due to male dominance of the higher-level jobs involved.     

Doing gender in the ‘new office’

This paper investigates how gender is performed in the context of an office setting designed to promote intensive, fluid networking. We draw on an ethnographically oriented study of the move of staff into a new office building constructed primarily from glass, and incorporating open plan offices, diverse collective areas and walking routes. Although the designers aimed to invoke changes in the behaviour of all staff, they conceptualized these changes in masculine terms. We therefore analyse the gender norms materialized by the workspaces of the ‘new office’ and how women responded to these. We suggest that the new office encourages an image of the ideal worker which brings together ways of acting and interacting that have been characterized as both masculine and feminine — active movement and spontaneous encounters, but also intensive face‐to‐face interaction and deep relationship‐building. Women are driven into this mode of working in an uncompromising, almost aggressive way, but a straightforward gender‐based dynamic does not emerge in their responses, with conventional gender characteristics being reshuffled and recombined.     

Intersections of regulation,space and gender: retail banking in an Australian Regional Town

This paper analyses the intersections of employment regulation, gender and space in the working lives of employees in three banks in an Australian Regional Town, contributing to a socio-spatial analysis of the impact of different levels of regulation. Illustrating our analysis through a dispute around Saturday working at one of these banks, we argue that ‘place’ and ‘space’, in the location and organisation of these banking worksites and in the social organisation of family and market work, create a distinct and gendered pattern of opportunities and constraints for banking employees. The lived experiences of the workers negotiating, accommodating and resisting inadequate staffing and the unilateral imposition of new working time arrangements, highlight the dynamic and contradictory practice of employment regulation, both formal and informal, at the local and individual levels and the ways it intersects with space and gender to shape working lives.     

Return to work still possible after several years as a disability pensioner due to musculoskeletal disorders: a population-based study after new legislation in Sweden permitting "resting disability pension"

Different strategies have been used to stimulate a return to work (RTW) among individuals suffering from long-term ailments. In Sweden a new law on "resting disability pension" permits disability pensioners to go back to work without jeopardising their benefits. In this study different variables related to RTW during 2000 by means of this legislation were identified among disability pensioners with musculoskeletal disorders. Individuals in the study group, when compared to a control group, had more often been disability pensioners for several years, had additional education, estimated their previous job to have been physically strenuous to a lesser degree, were more satisfied with the treatment at the social insurance office and had a more positive self-image. This study shows that it may be meaningful to continue/resume rehabilitation efforts and to try to motivate an individual suffering from musculoskeletal disorders to return to work even after several years as a disability pensioner.     

The differential impact of COVID‐19 on the work conditions of women and men academics during the lockdown

That the COVID‐19 pandemic has affected the work conditions of large segments of society is in no doubt. A growing body of journalistic accounts raised the possibility that the lockdown caused by the pandemic has affected women and men in different ways, due mostly to the traditionally gendered division of labour in society. We attempt to test this oft‐cited argument by conducting an original survey with nearly 200 academics. Specifically, we explore the extent to which the effect of the lockdown on childcare, housework and home‐office environment varies across women and men. Our results show that a number of factors are associated with the effect of the lockdown on the work conditions of academics at home, including gender, having children, perceived threat from COVID‐19 and satisfaction with the work environment. We also show that having children disproportionately affects women in terms of the amount of housework during the lockdown.     

VDU workstations and vision in post office and bank operators

A cross-sectional study was carried out on a sample of 26 VDU operators in a post office and a bank, working regularly on video display units. The study aimed at (1) determining the physical working conditions, particularly lighting conditions, (2) assessing employees' complaints, (3) measuring visual defects among operators in VDU workstations. The following results are revealed: (a) ergonomic shortcomings in workplace and work station design were clearly noticed (b) noise level was between 60 db and 78 db, (c) illumination parameters did not much the task and caused ocular symptoms and visual fatigue, (d) visual tests revealed vision defects in 84.6% of the cases, (e) visual fatigue was noticed at the end of the working day. The abnormal frequency of operators' complaints can be explained by the association of visual defects and inadequate working conditions.     

Medical withdrawals from college for mental health reasons and their relation to academic performance.

A collaborative study among the university health service, the dean's office, and the registrar's office examined the academic performance of 77 students who took medical withdrawals for mental health reasons from Dartmouth College during a 3-year period. In 71.4% of the cases, students withdrew from a term in progress; the remainder arranged to withdraw after they had completed a term but before starting a new term. Depression was a major factor in approximately half of the withdrawals. Grade point average improved significantly after return from the withdrawal, with a large jump in individual term averages occurring between the terms immediately preceding and immediately following return. We found no significant difference between the number of students who experienced disciplinary trouble before withdrawal and those who were disciplined afterward. Students who were depressed at the time of withdrawal did not fare as well academically upon return as those students who had not been depressed. The data suggest that procedures for handling mental health withdrawals and readmission are important ways in which the campus counseling center can support the university's academic mission.     

Preparing Social Workers for Practice: Re-evaluating Student Learning Needs

Among the key developmental priorities that have been identified in the current process of reform taking place in social work in the UK is the need to improve social work students' preparedness to meet the challenges they will encounter in practice. This paper contributes to the current debate about this issue by reporting a research study that focused on final year undergraduates' experience of academic and practice learning and considered the impact of demographic factors, including age, gender, disability, previous experience and qualifications, on their perceptions of preparedness. The results indicate that students were satisfied with most aspects of preparatory teaching and learning. However, the findings also highlight areas in which students' preparation could be further enhanced, including their skills in dealing with conflict and managing risk. The results suggest that social work programmes should not overly depend on practice learning to prepare students to address the challenges presented by increasingly complex working environments and that educators need to work closely in collaboration with employing partners to ensure that the curriculum keeps up to date with the changing learning needs of practitioners.     

“福利依赖”是否存在?——中国城市低保制度的一个实证研究

本文采用"中国城市低保制度绩效评估"项目的实地调查数据,采用定量与定性研究探究"福利依赖"在当今中国是否存在。描述性统计结果显示,低保户具有较强的求职意愿。在回归模型构建过程中,作者通过对有健全劳动能力和有部分劳动能力人群的对比分析,发现低保受助者的工作决策主要受到劳动能力、健康状况、性别、年龄等因素的影响。定性研究结果显示,低保金目前起到了重要的救助作用,被访者也显示出了较强的就业与改善生活的意愿。基于定量与定性研究结果,本文认为目前城市低保制度尚不存在"福利依赖"效应。但在前瞻性视角下,不能忽视福利依赖未来出现的可能性,据此作者提出完善制度的相应政策建议。     

The impact of function on work status for community dwelling disabled persons with arthritis: an analysis of the National Health Interview Survey Disability Supplement

Arthritis is one of the most common diseases and a leading cause of disability in adults. Returning injured workers to work and preventing work disability is the primary mission of occupational health professionals. The purpose of this study was to identify risk factors associated with work disability and intervention strategies. This study is a retrospective cohort analysis of secondary individual level data. The data for the study were collected by the National Health Interview Survey, Disability Supplement (NHIS-D) 1995. Community dwelling disabled persons with functional limitations due to arthritic conditions were included in this analysis. A total of 286 records were available for logistic regression analysis. The outcome variable was work status, either working or not working. The significant predictors of working status were ability to lift 10 pounds (OR = 1.64), college education (OR = 0.21), age (OR = 1.03), and less than high school education (OR = 2.48). Thirty-four percent of the variance in working status was explained by the model that also included health status, difficulty standing, difficulty walking up steps, difficulty walking 1/4 mile, ethnicity, and gender. Younger disabled persons with arthritis, who have little difficulty lifting 10 pounds, and have some college education have better odds of working. Occupational health professionals need to look for ways to improve the educational status and functional lifting ability of disabled individuals with arthritis.     

New Ways of Working: does flexibility in time and location of work change work behavior and affect business outcomes?

In the changing modern economy some new factors have been addressed that are of importance for productivity and economic growth, such as human skills, workplace organization, information and communication technologies (ICT) and knowledge sharing. An increasing number of companies and organizations are implementing measures to better address these factors, often referred to as 'the New Ways of Working (NWW)'. This consists of a large variety of measures that enable flexibility in the time and location of work. Expectations of these measures are often high, such as a reduction in operating costs and an increase of productivity. However, scientific proof is still lacking, and it is worth asking whether al these implementations actually cause a change in work behavior and effect business outcomes positively. This article describes a case study of three departments (total of 73 employees) that changed from a traditional way of working towards a new way of working. Questionnaires and a new developed objective measurement system called 'work@task' were used to measure changes in work behavior (i.e. increased variation in work location, work times and a change towards NWW management style) and the effect on business objectives such as knowledge sharing, employees satisfaction, and collaboration.     

Need for recovery from work and sleep-related complaints among nursing professionals

The concept of need for recovery from work (NFR) was deduced from the effort recuperation model. In this model work produces costs in terms of effort during the working day. When there is enough time and possibilities to recuperate, a worker will arrive at the next working day with no residual symptoms of previous effort. NFR evaluates work characteristics such as psychosocial demands, professional work hours or schedules. However, sleep may be an important part of the recovery process. The aim of the study was to test the association between sleep-related complaints and NFR. A cross-sectional study was carried out at three hospitals. All females nursing professionals engaged in assistance to patients were invited to participate (N = 1,307). Participants answered a questionnaire that included four sleep-related complaints (insomnia, unsatisfactory sleep, sleepiness during work hours and insufficient sleep), work characteristics and NRF scale. Binomial logistic regression analysis showed that all sleep-related complaints are associated with a high need for recovery from work. Those who reported insufficient sleep showed a greater chance of high need for recovery; OR=2.730 (CI 95% 2.074 - 3.593). These results corroborate the hypothesis that sleep is an important aspect of the recovery process and, therefore, should be thoroughly investigated.     

Work–Life Balance for Fathers in Globalized Knowledge Work. Some Insights from the Norwegian Context

This article takes as its point of departure the introduction of a new flexible time regime in parts of working life. There has been increased focus on how knowledge work in particular is developing into total commitment organizations where employees put in more and more time at work. Using two case studies from law and computing companies the article focuses on the organization of work and the organization of time in globalized knowledge organizations, and what effect this has on the time practices of male employees who are fathers. In the same period the Nordic countries have introduced state incentives and regulations that aim to help fathers achieve work–life balance. The article also discusses whether this is a fruitful policy, or whether fathers working in flexible time cultures need more deregulation, individual choice and flexible policy measures.     

Making the Best of a Bad Job? Female Part‐Timers’ Orientations and Attitudes to Work

This article uses data from 50 qualitative interviews with female part‐time workers in low‐level jobs in Britain to illustrate their attitudes, orientations and aspirations towards paid work. The research reports two main findings. Firstly, even female part‐time workers at the bottom end of the occupational structure are not a homogeneous group of workers. Secondly, they are not all highly satisfied with their jobs. The article argues that many women (especially those in working‐class households) still do not have a genuine choice between ‘family work’ and ‘market work’. It concludes by presenting a theoretical model of orientations to work.     

Turmoil in Command of Politics: Organizing the Poor

How might poor people today best improve their situation in life? What is the most effective path open to them? An answer that has received much attention in recent years is Piven and Cloward's proposal that poor people mobilize independently and engage in disruptive tactics. Their proposal is grounded in an historical analysis of the successes and failures of past movements of the poor. The core of our paper is a critique of their historical appraisal. We contend that their analysis and the implications they draw from it do not support and, in some ways, contradict the strategy they advocate. Our conclusion is that independent mobilization of poor people aimed at improving their status is of dubious merit. The possibility of substantial improvement in the lot of the poor would be best realized, we argue, through activists' working within organized labor. We provide a brief discussion of the nature of this work and its rationale.     

The practice of systemic reflexivity

What does it mean to practise systemic reflexivity? Much has been written on reflective practice but less is known of the practice of systemic reflexivity. This paper is a contribution towards expanding on what is known of the practice of systemic reflexivity. In this endeavour, a contextualising narrative of how ideas of the practice of systemic reflexivity merged within the systemic field is followed by an exploration of reflective practice and systemic reflexivity, using McGilchrist’s approach of interpersonal neuroscience. The purpose is to demonstrate how the two concepts of reflective practice and systemic reflexivity combined could enhance social work practice. However, this is not to deny the current literature that we have on reflection and reflexivity, but there is a need to continue creating space to widen dialogue in this area as a way of keeping the ideas alive and generating alternative ways of working with the two concepts.     

A Follow‐Up of Adult Career Counseling Clients of a University Extension Center

An unannounced, telephone follow‐up evaluation of 181 out‐of‐school adults who had enrolled in 1 of 2 programs of individual career counseling at a university extension center indicated that 78% were satisfied or very satisfied. Eighty‐five percent reported that they were following through on their counseling in a variety of ways, including pursuing further education (35%) and changing jobs or occupations (14%). Satisfaction was not related at a statistically significant level to completion of their allotted counseling interviews, program, gender, or education level. The discussion considers the implications for offering career counseling to adults and for future research.     

Identification of the mental workload of public employees in the administrative sector at a public university

In the workplace there are risk factors that can overwhelm the health of the worker causing physical and psychological disorders. Among these disorders, is occupational stress. Thus, this research proposes to measure the mental workload of job stress from the identification of demand, control and social support. It is an observational cross-sectional epidemiological character, performed with the Rectory office workers at the State University of West Paraná (Unioeste). Data collection was due to the application of the "Job Stress Scale" (JSS) and in its reduced version adapted to Portuguese. The survey sample consisted of 44 individuals. Statistical analysis was correlated inversely with medium intensity (r = -0.404) between age and social support. For males was found between control and age (r = 0.603). According to the data obtained, we conclude that most workers are exposed to passive work, leading to loss of skills or disinterest in the job. This study highlights the importance of research in the area and the need for new actions that change the conditions of stress at work.