Radiological emergency response for community agencies with cognitive task analysis, risk analysis, and decision support framework

Radiological nuclear emergency responders must be able to coordinate evacuation and relief efforts following the release of radioactive material into populated areas. In order to respond quickly and effectively to a nuclear emergency, high-level coordination is needed between a number of large, independent organizations, including police, military, hazmat, and transportation authorities. Given the complexity, scale, time-pressure, and potential negative consequences inherent in radiological emergency responses, tracking and communicating information that will assist decision makers during a crisis is crucial. The emergency response team at the Angra dos Reis nuclear power facility, located outside of Rio de Janeiro, Brazil, presently conducts emergency response simulations once every two years to prepare organizational leaders for real-life emergency situations. However, current exercises are conducted without the aid of electronic or software tools, resulting in possible cognitive overload and delays in decision-making. This paper describes the development of a decision support system employing systems methodologies, including cognitive task analysis and human-machine interface design. The decision support system can aid the coordination team by automating cognitive functions and improving information sharing. A prototype of the design will be evaluated by plant officials in Brazil and incorporated to a future trial run of a response simulation.     

Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations

As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities—sharing satellite communications and internet access, sharing disaster assessment information—and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body’s field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.     

EMERGENCY PSYCHIATRY AND THE FAMILY: THE DECISION TO ADMIT

The author's work with families presenting to a psychiatric emergency service points to the prominence of families' wishes that one family member be hospitalized. The pressure on the cliniciancan be extreme. A number of studies in the literature on the decision to admit contain similar observations emerging from varied methodologies and vantages. The author draws from clinical practiceand the literature to focus on an interpersonal dimension to emergency interventions. Awareness ofinterpersonal forces upon mental health clinicians is crucial to allow mature balancing of the many factors involved in the decision making process. An integration of family and systems thinking into the practice of emergency psychiatry can enhance comfort and effectiveness in many difficult crisis situations.     

Modelling Farm Diversification in Regions Using Expert and Decision Support Systems

The building of expert systems (ES) and decision support systems (DSS) has become a recent feature of many academic disciplines, but few examples can be found in human geography research. This paper draws attention to the potential of ES and DSS by reporting research on modelling farm diversification in the northern Pennines of England for four agricultural policy ‘scenarios’. The results of similar modelling in four other ‘lagging’ regions of the European Union (in Ireland, Scotland, France and Greece) are discussed. The research shows the opportunities that diversification can bring to farm businesses, including raised farm incomes and increased farm employment. But much depends on the willingness and ability of farmers to modify traditional farming systems, undertake the borrowing of capital and occupy more farmland.     

The Decision-Making Context and Its Impact on Local Human Service Nonprofits

One significant factor affecting an organization's functioning is the decisions made by other organizations that are important to it. We examine decision-making in three local human service delivery nonprofits, focusing on the level (local versus national) of the actors making decisions as well as the degree of horizontal or vertical coordination among decision makers. The findings show that the decision-making context affects nonprofit structure and operations and suggest that providers may have to make significant trade-offs as they seek to restructure in response to policy changes such as devolution.     

A literature review about usability evaluation methods for e-learning platforms

The usability analysis of information systems has been the target of several research studies over the past thirty years. These studies have highlighted a great diversity of points of view, including researchers from different scientific areas such as Ergonomics, Computer Science, Design and Education. Within the domain of information ergonomics, the study of tools and methods used for usability evaluation dedicated to E-learning presents evidence that there is a continuous and dynamic evolution of E-learning systems, in many different contexts -academics and corporative. These systems, also known as LMS (Learning Management Systems), can be classified according to their educational goals and their technological features. However, in these systems the usability issues are related with the relationship/interactions between user and system in the user's context. This review is a synthesis of research project about Information Ergonomics and embraces three dimensions, namely the methods, models and frameworks that have been applied to evaluate LMS. The study also includes the main usability criteria and heuristics used. The obtained results show a notorious change in the paradigms of usability, with which it will be possible to discuss about the studies carried out by different researchers that were focused on usability ergonomic principles aimed at E-learning.     

Managing electronic documents and work flows: Enterprise content management at work in nonprofit organizations

Web management and knowledge management systems have made significant technological advances, culminating in large information management systems such as enterprise content management (ECM). ECM is a Web‐based publishing system that manages large numbers of electronic documents and other Web assets intended for publication to Web portals and other complex Web sites. Work in nonprofit organizations can benefit from adopting new communication technologies that promote collaboration and enterprisewide knowledge management. The unique characteristics of ECM are enumerated and analyzed from a knowledge management perspective. We identify three stages of document life cycles in ECM implementations—content, reification, and commodification/process—as the content management model. We present the model as a mechanism for decision makers and scholars to use in evaluating the organizational impacts of systems such as ECM. We also argue that decision makers in nonprofit organizations should take care to avoid overly commodifying business processes in the final stage, where participation may be more beneficial than efficiency.     

Transmitting intended and suggested routes in ship operations: cognitive off-loading by placing knowledge in the world

Transmission of intended and suggested routes to and from electronic chart systems has been identified as a user need. The idea was discussed during a focus group meeting and two field studies in fringe fields like search and rescue (SAR) and ice breaking. A prototype test was then conducted during a SAR drill. The features were very well received by all the participants in the drill. A system simulation with two ships and a VTS station was also conducted in a full mission bridge simulator. Preliminary results are very promising. Behavior with vessels in conflicting situations suggested that the intended routes could facilitate understanding when negotiating with or without VHF communication. No major concerns were expressed by the professional crew members that participated.     

Factors in Acceptance of Advanced Information Technology Among Social Workers

Summary

Advanced information technology such as diagnostic programs, decision support systems or therapeutic computer games are likely to have far-reaching effects on the nature of social work practice, on the condition that they can be accepted by rank and file workers in human services organizations. This exploratory study was designed to develop a valid instrument that can test the extent to which social workers are willing to use the three most common types of advanced information technology: (1) computerized assessment package (CA), (2) decision support system (DSS), and (3) therapeutic computer games (TG). The instrument was field-tested with 74 Israeli social workers. Social workers clearly differentiated between the types of information technology with preference for therapeutic computer games (TG, DDS, CA, mean acceptance = 4.14, 3.91, 3.47, respectively). The differences between TG and CA, and between DDS and CA were statistically significant in paired t-tests (p = .000 and .003 respectively).     

Barriers to communication management in the executive suite

For many years now, courses in public relations, advertising, and communication management, at universities throughout Europe have been attracting more students than ever. In many cases, the numbers of these students exceed those in economics, marketing, and law programs. This coincides with an explosion in practical and theoretical literature describing a new field that focuses on coordination and steering of parts of all organizational communications at a strategic level. A survey among 25% of all Dutch organizations with more than 50 staff shows that in the majority of these organizations, communications activities are indeed coordinated in a single department that generally has a high position in the organization’s hierarchical structure. In few organizations, however, is it such a specific task that it can justifiably be called “Communication Management” and regarded as a specialization at the managerial and strategic levels. The literature suggests there are two factors behind this: glass ceiling and encroachment. Although the profession is increasingly becoming dominated by women, even in The Netherlands, we found no evidence of a glass ceiling. We did, however, find evidence of encroachment, which does not seem to be caused by a glass ceiling.     

Mayhem in the Magic City: Rebuilding legitimacy in a communication train wreck

This study explores the relationship between corrective action and rebuilding legitimacy. Specifically, the corrective actions taken by the City of Minot and Ward County officials in response to the emergency communication breakdowns during the 2002 Canadian Pacific train derailment and anhydrous ammonia spill are analyzed. The study concludes that corrective action when employed as organizational learning can expedite image restoration, rebuild legitimacy, and better prepare organizations for future crises.     

Toward a Model of Environmental Scanning

Scanning is the communication activity through which organizations learn about trends and events in their environment. In this exploratory study, I examined how individuals from many different departments, including public relations and human resources, conduct environmental scanning in 16 large U.S. organizations. Specifically, I examined the formality of environmental scanning in 16 organizations and its relation to the number of issues monitored and the length of time those issues are monitored. I also considered the role of organizational culture and environmental complexity in shaping the structure of environmental scanning efforts. Findings indicate that organizations with formal environmental scanning systems tend to monitor a larger number of issues in their environments for shorter periods of time, when compared to organizations with informal environmental scanning systems. In addition, findings suggest that although both organizational culture and environmental complexity are related to the structure of environmental scanning efforts, culture is more strongly related to scanning efforts than is environmental complexity.     

Community Relationship Building: Local Leadership in the Risk Communication Infrastructure

This study examined the impact of the risk communication infrastructures-local emergency planning committees (LEPCs) and citizens advisory committees (CACs)-on risk communication activities in communities where chemicals are manufactured, stored, and transported. Findings indicated low unawareness of both types of organizations and low use of such organizations as information sources or forums for voicing concerns. These organizations played a minor role in communication activities in the community that lacked local city government. Findings suggested that a fully functioning communication infrastructure leads to a healthier community that responds to risks as manageable uncertainties. Infrastructures that can exert little control and are weak cannot be corrected simply by the creation of such committees as LEPCs and CACs. In addition, problem recognition, uncertainty, control with approval, involvement with stake, and knowledge are the focal variables motivating active communication behaviors.     

Organizational Values and Their Relation to Organizational Performance Outcomes

The communication of organizational values and their relation to employee outcomes is evaluated between two departments within a Health Care Organization. Organizational values that are congruent with employees' values have been shown to increase employee satisfaction, commitment, and performance outcomes. This article discusses how values are defined and different ways that values can be communicated to acquire improved organizational outcomes. Past research on values within organizations is reviewed.

Questions from the Organizational Culture Survey and the Communication Satisfaction Questionnaire are combined to measure employee satisfaction, morale, and perceived involvement in decision making. The organization provided data on employee absenteeism, turnover, and performance ratings. An analysis of the results indicates employees in departments that have clearly defined and communicated organizational values perceive they are more involved in the organization and more participatory in decision making. Implications of the results for organizations are detailed.     

Narratives of risk communication: Nudging community residents to shelter-in-place

Community emergency response has received researcher’s attention within the academic and professional risk management and communication community. Such studies help residents to be as safe as sound science, professional emergency management (including risk migration), and public communication can accomplish. Once designed and implemented, emergency response campaigns are monitored to determine what strategies work best to inform, alert and motivate vulnerable populations to make wise preventive (precrisis) emergency responses. Framed as such, this study reports data from a quasi-longitudinal analysis of community emergency management communication in one of the USA communities most at risk for chemical release/exposure. It probes the protective action decision-making motivational efficacy of a spokes-character named Wally Wise Guy. Previous research has demonstrated that knowledge of Wally and its protective response (including shelter-in-place) messaging is a strong predictor of community members’ preferred protective action and willingness to engage in such action once alerted to do so. This current study uses narrative theory, augmented by nudge theory, to further examine why Wally’s advice is useful in community emergency response. In specific, it asks whether Wally, a turtle spokes-character, nudges citizens to know and comply with emergency management advisories to shelter-in-place as notified.     

In movimento: ‘contamination’ in action and the Italian Global Justice Movement

Abstract In this article we explore the process of ‘contamination’ (namely cross‐fertilization) in the development of the Global Justice Movement in Italy during the 1990s. We focus on two specific organizational sectors of this movement: labour organizations and associations for solidarity with the global South. We concentrate on a stage of the protest cycle that has been overlooked in social movement studies, namely the emergence of mobilization after a period of latency, and shed light on the process through which individual and organizational networks actually facilitate mobilization and vice versa. The process of ‘contamination’ in action is presented as the combination of structural, cognitive and affective mechanisms. It operates through both individual and organizational networks that together facilitate logistic coordination, enable the emergence of tolerance and mutual trust and allow frame bridging and the transnationalization of identities.     

Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey

While social media like Twitter have been increasingly adopted by public-sector organizations, it remains less explored as to how government and emergency management (EM) organizations use these platforms to communicate with the public in response to emerging natural disasters. Extending the Situational Crisis Communication Theory (SCCT) to the realm of social media, this study examines the emerging semantic networks from 67 government and EM organizations’ official tweets during Hurricane Harvey over a three-week period. It identifies how multiple crisis response strategies—including instructing information, adjusting information, and bolstering—are constituted of different issues, actions, and organizational actors before, during, and immediately after the disaster event. Results suggest that government agencies use the strategy of instructing information predominantly before and during the disaster, whereas adjusting information and bolstering strategies are utilized more during post-disaster recovery. The study offers theoretical and practical implications of using a semantic network approach to studying organizational crisis responses.     

Managing Network Economies: The Competitive Advantage of Commons as Ecosystems of Innovation

Among the serious concerns raised by the socioeconomic development of the twenty-first century is the question of how regional development, especially in economically weak areas, can be supported in such a way as to bring about flexibility and innovation, matters causally associated with the long-term viability and evolution of living systems. This contribution employs research results derived from the management of common-pool resources (commons) to reconstruct the ways and means by which knowledge in robust and enduring organizations of commons may support the regional development of ecosystems of innovation, that is, systems of distributed knowledge featuring polycentric administration and decision mechanisms that mutually facilitate flexible and innovative solutions. All these matters are addressed by the application of the language-information-reality (LIR) framework and its extensions. The use of this framework of analysis helps to broaden awareness and understand where common sense is a synergistic consideration, and where an enhancement of our background knowledge is necessary.     

Strategic risk communication: Adding value to society

The purpose of this paper is to provide a concise summary of the evolvement and the current state of risk communication research and draw insights from a decade of risk communication studies [Heath, R. L., & Abel, D. D. (1996). Proactive response to citizen risk concerns: Increasing citizens’ knowledge of emergency response practices. Journal of Public Relations Research, 8(3), 151–171; Heath, R. L., & Palenchar, M. (2000). Community relations and risk communication: A longitudinal study of the impact of emergency response messages. Journal of Public Relations Research, 12(2), 131–162; Palenchar, M. J., & Heath, R. L. (2002). Another part of the risk communication model: Analysis of communication processes and message content. Journal of Public Relations Research, 14(2), 127–158; Palenchar, M. J., & Heath, R. L. (2003a). Protracted strategic risk communication: A longitudinal analysis of community's zones of meaning. Paper presented at the conference of the Association for Education in Journalism and Mass Communication, Kansas City, MO; Palenchar, M. J., & Heath, R. L. (2003b). Strategic risk communication: A longitudinal analysis of a community's emergency response awareness and practices. Paper presented at the conference of the National Communication Association, Miami, FL; Palenchar, M. J., & Heath, R. L. (2006). Strategic risk communication campaigns: Some insights from the culmination of a decade of research. Paper presented at the conference of the International Communication Association, Dresden, Germany; Palenchar, M. J., Heath, R. L., & Dunn, E. (2005). Terrorism and industrial chemical production: A new era of risk communication. Communication Research Reports, 22(1), 59–67]. A meta-analysis of the authors’ research based on qualitative and quantitative research methodologies, including professionally conducted telephone interviews, focus groups, in-depth interviews and ethnography, suggests that strategic risk communication based on the concept that ideas and meaning count, transparency, building trust through community outreach and collaborative decision making, acknowledging uncertainty, and narrative enactment are fundamental communication guidelines for good organizations communicating well; keys for risk communication if it is to add value to society.     

Work ties beget community? Assessing interactions among transnational private governance organizations in sustainable agriculture

Transnational private governance organizations (TPGOs) set standards for various sustainability issues and industries. TPGOs individually address only facets of larger problems such as land conversion, and competition among TPGOs also affects TPGO governance, meaning coordination across their activities can be required. Studies have shown that ties between TPGOs and other organizations facilitate information sharing, coordination and socialization. A systematic analysis of the structure of such ties, however, is lacking. Using the employment ties of staff and governors, we analyse the inter‐organizational communities of TPGOs that focus on agriculture. Our findings cast doubt on the existence of a coherent community of sustainable agricultural TPGOs: very few communities involve multiple TPGOs. While TPGOs with a similar product focus may form links with similar organizations, there are few direct and indirect ties among TPGOs. Researchers should therefore be cautious about assuming that a TPGO policy community crossing organizational and policy divides currently exists.