Virtual Teams versus Face-to-Face Teams: An Exploratory Study of a Web-based Conference System*

Many organizations are forming “virtual teams” of geographically distributed knowledge workers to collaborate on a variety of workplace tasks. But how effective are these virtual teams compared to traditional face-to-face groups? Do they create similar teamwork and is information exchanged as effectively? An exploratory study of a World Wide Web-based asynchronous computer conference system known as Meeting Web™ is presented and discussed. It was found that teams using this computer-mediated communication system (CMCS) could not outperform traditional (face-to-face) teams under otherwise comparable circumstances. Further, relational links among team members were found to be a significant contributor to the effectiveness of information exchange. Though virtual and face-to-face teams exhibit similar levels of communication effectiveness, face-to-face team members report higher levels of satisfaction. Therefore, the paper presents steps that can be taken to improve the interaction experience of virtual teams. Finally, guidelines for creating and managing virtual teams are suggested, based on the findings of this research and other authoritative sources.     

Transformational leadership in context: Face-to-face and virtual teams

This experimental study examined transformational leadership in the context of traditional teams using face-to-face communication and virtual teams using computer-mediated communication. Thirty-nine leaders led both face-to-face and virtual teams. Repeated-measures analyses revealed similar mean levels of transformational leadership in both team types; however, leader rank order varied across team type. Post hoc analyses revealed that the most effective leaders where those who increased their transformational leadership in virtual teams. Furthermore, analyses at the team level revealed that the effect of transformational leadership on team performance was stronger in virtual than in face-to-face teams. Team-member ratings of transformational leadership were equally linked to project satisfaction in face-to-face and virtual teams. Considered as a whole, our results suggest that transformational leadership has a stronger effect in teams that use only computer-mediated communication, and that leaders who increase their transformational leadership behaviors in such teams achieve higher levels of team performance.     

Predictors of the emergence of transformational leadership in virtual decision teams

This study examined the etiology of transformational leadership in virtual team contexts. First, we compared 127 members of virtual decision-making teams with 135 members of traditional face-to-face teams in terms of the relationship between aspects of personality and the emergence of transformational leadership. The type of communication media (face-to-face versus “pure” virtual) was found to interact with extraversion and emotional stability in the prediction of emerging transformational leadership. In line with prior findings, we showed how these personality characteristics were relevant to transformational leadership emergence in our face-to-face teams. However, they were largely unrelated to such leadership in the virtual team context. We also focused specifically on the virtual context by analyzing the content of team interactions. After accounting for the effect of degree of activity level, the linguistic quality in one's written communication was found to predict the emergence of transformational leadership in virtual teams.     

An investigation of project complexity's influence on team communication using Monte Carlo simulation

Research using empirical methods has established a curvilinear relationship between team communication and performance. We conduct virtual experiments to examine team communication and performance when teams work under varying types and levels of project complexity. Data samples, generated using Monte Carlo simulation, are based on the statistical characteristics of empirical data collected from 60 cross-functional project teams that communicated over multiple media (email, phone, and face-to-face) and were completing projects of varying complexity. Regression analysis indicates that project complexity influences the communication-performance relationship. Optimization shows that the communication frequencies at which teams maximize or minimize their performance are dependent upon media used.     

面向开放式团队知识创新的动态标签关联网研究

知识创新是企业提高核心竞争力最重要的手段之一。当今世界经济一体化,全球创新方向正在向开放式创新转变。开放式创新环境下,跨组织、跨地域的开放式创新团队成为知识创新的主要载体。社会化标签能够使团队成员按照自己对知识的认知方式进行知识交互与协作,有利于促进开放式团队知识创新。但是由于标签标注的自由性,如何建立标签之间的关联关系以更有效地支持开放式环境中基于标签的知识管理与知识创新成为该领域的关键议题。本文研究并提出了面向开放式团队知识创新的动态标签关联网方法,并对该方法进行了应用研究,通过比较实验组和对照组的应用结果,可以发现面向开放式团队知识创新的动态标签关联网方法能够动态地展示标签之间的关联关系,从而支持开放式环境中的团队知识创新。     

I get by with a little help from my supervisor: Creative-idea generation,idea implementation,and perceived supervisor support

In two studies using both field (165 employees and their 24 direct supervisors from a manufacturing firm in Study 1) and experimental (123 second-year undergraduate student participants in lab Study 2) data, we explore how perceived supervisor support acts as a crucial contingency that enables higher levels of idea implementation from creative-idea generation. First, we suggest that excessive creative-idea generation (in terms of both frequency and creativity of ideas) can lead to diminished returns with regard to idea implementation. Drawing on a resource allocation framework, we hypothesize and find a curvilinear inverse U-shaped relationship between employee creative-idea generation and implementation. Second, we find that higher levels of perceived supervisor support dampen the curvilinear relationship between creative-idea generation and idea implementation. Accordingly, perceived supervisor support seems to provide employees with access to resources and support needed for idea implementation, making highly creative ideas more implementable.     

8. Information processing in traditional,hybrid, and virtual teams: From nascent knowledge to transactive memory

Virtual teams are increasingly common in organizations, yet explicit theory and research on virtual team processes and outcomes is relatively rare. In this chapter, we first place virtual teams in context and provide a two dimensional framework for understanding the range of virtualness. We then build from foundations of diversity, psychological safety, social identity, conflict, and transactive memory to provide a coherent model of traditional, hybrid, and virtual team outcomes. Fourteen propositions are derived from these foundations - covering knowledge availability, sharing, refinement, and storage. Teams whose members are separated by geographical or temporal distance can have considerable positive outcomes for organizations, if they are effectively managed and supported.     

New Product Development Decision‐Making Effectiveness: Comparing Individuals,Face‐To‐Face Teams,and Virtual Teams*

A total of 411 subjects participated in two decision‐making experiments in order to examine the effectiveness of new product development project continuation decisions. Using escalation of commitment theory, in Study 1, individual versus face‐to‐face team decision‐making effectiveness was compared. Study 2, an extension of Study 1, compared the new product development decision‐making effectiveness of individuals, face‐to‐face teams, and virtual teams. A virtual team is a geographically and temporally dispersed and electronically communicating work group. In Study 2, the virtual teams communicated asynchronously via groupware technology. Our findings suggest that teams make more effective decisions than individuals, and virtual teams make the most effective decisions.     

The social structure of leadership and creativity in engineering design teams: An empirical analysis

Creativity is essential for research and development efforts. Unfortunately, little is known about how the role of team leaders determines the team’s creativity. Based on a sample of 39 engineering design teams in the space industry, this study examines the effects of leader position within different flows of communication on team creativity. The results indicate that the balance between holding a central or a peripheral position indeed determines the creativity of such teams. Specifically, very central and very peripheral positions of team leaders within the work-flow and awareness network hamper team creativity, whereas peripheral situated team leaders within the information network propel the creativity. In addition, team leaders stimulate creativity when they stay central in the external information network. In managerial terms, the analyses implicate that stimulating engineering design team creativity requires team leaders to smartly limit their involvement in communication and mainly act as gatekeepers to external sources of information.     

地位冲突不对称与团队创造力的曲线关系研究

基于互动过程视角,构建地位冲突不对称对团队创造力的倒U形影响模型,并通过103个团队484份有效调查问卷进行实证检验。研究结果表明:地位冲突不对称对团队创造力呈现“过犹不及”的倒U形曲线效应,并且任务复杂性和任务互依性显著调节了上述关系,其中,当任务复杂性越高时,主效应倒U形曲线的拐点处于团队中拥有更多高地位冲突感知成员的结构下,且拐点位置更高;当任务互依性越高时,主效应倒U形曲线的拐点处于团队中拥有更少高地位冲突感知成员的结构下,且拐点位置更高。     

The dynamic componential model of creativity and innovation in organizations: Making progress,making meaning

Leveraging insights gained through a burgeoning research literature over the past 28 years, this paper presents a significant revision of the model of creativity and innovation in organizations published in Research in Organizational Behavior in 1988. This update focuses primarily on the individual-level psychological processes implicated in creativity that have been illuminated by recent research, and highlights organizational work environment influences on those processes. We revisit basic assumptions underlying the 1988 model, modify certain components and causal connections, and introduce four new constructs into the model: (1) a sense of progress in creative idea development; (2) the meaningfulness of the work to those carrying it out; (3) affect; and (4) synergistic extrinsic motivation. Throughout, we propose ways in which the components underlying individual and team creativity can both influence and be influenced by organizational factors crucial to innovation.     

知识型团队动态能力构建、团队体系模型与创新运作模式研究

知识型团队是现代组织执行复杂创新任务的重要组织形式.本文从分析知识型团队与知识工作任务的匹配关系入手,在引入知识链及知识链网络等概念的基础上,探讨了基于知识链的知识型团队的动态能力构建机制,分析了围绕知识链网络的知识团队结构体系模型及创新运作机理.     

It’s time to sober up: The direct costs,side effects and long-term consequences of creativity and innovation

The literatures on creativity and innovation are each premised on the same important assumption that has gone largely unquestioned: Creativity and innovation are outcomes that are almost inherently positive. Decades of research on creativity in organizations have been motivated by the assumption that creative ideas can be implemented to realize innovations that will inevitably increase profit, strengthen competitive advantage and ensure firm survival. The assumption that creativity and innovation have positive downstream consequences has constrained existing research by forcing a myopic focus on creativity and innovation as dependent variables. Thus, in a significant departure from the existing literature, we turn the tables to conceptualize creativity and innovation as independent variables that can have a sweeping and frequently negative impact on a wide range of other important outcomes. We conclude by calling for a new stream of research to more soberly evaluate the direct costs, side effects and long-term consequences of creativity and innovation.     

Leadership clarity and team innovation in health care

The relationships among leadership clarity (i.e., team members' consensual perceptions of clarity of and no conflict over leadership of their teams), team processes, and innovation were examined in health care contexts. The sample comprised 3447 respondents from 98 primary health care teams (PHCTs), 113 community mental health teams (CMHTs), and 72 breast cancer care teams (BCTs). The results revealed that leadership clarity is associated with clear team objectives, high levels of participation, commitment to excellence, and support for innovation. Team processes consistently predicted team innovation across all three samples. Team leadership predicted innovation in the latter two samples, and there was some evidence that team processes partly mediated this relationship. The results imply the need for theory that incorporates clarity and not just style of leadership. For health care teams in particular, and teams in general, the results suggest a need to ensure leadership is clear in teams when innovation is a desirable team performance outcome.     

信任与建设性争辩对科研团队创造力影响的实证研究

如何提高科研团队创造力是科研管理的一个重要课题。本文目的在于探寻科研团队内信任与建设性争辩的相互作用机制及其对团队创造力的影响,在回顾国内外相关研究文献的基础上,利用问卷调查,对中国科学院6所科研院所的163名科研团队成员进行施测。研究结果显示:在科研团队内,信任与建设性争辩和团队创造力都呈正相关关系;建设性争辩与团队创造力呈正相关关系;信任通过建设性争辩的中介作用来促进团队创造力。本文的研究结论对科研管理具有一定的理论和实践指导意义。     

LMX差异化对创造力的影响:一项多层次研究

领导—成员交换关系的差异化是近年来学术界的一个热点课题.尽管已有研究考察了它对一些个体和团队产出的影响,但领导—成员交换关系差异化对创造力的影响一直为研究者们所忽略.领导—成员交换关系差异化文献和社会比较理论表明领导与不同下属交换质量的差异对团队及个人创造力的发挥具有重要意义.基于此,本研究采用社会比较的理论视角,同时从个体和团队两个层面考察领导—成员交换关系差异化对团队和个体创造力的影响,并进一步分析团队层面的差异化对个体层面效应的调节作用.通过对中国大陆80个知识型团队的367名个体的问卷调查,结果发现:在个体层面,相对的领导—成员交换关系(RLMX)对个体创造力有显著正向影响,团队自主支持感在这两者关系中起着中介作用;在团队层面,领导—成员交换关系差异和团队创造力之间呈U型关系,领导—成员交换关系差异对个体创造力有消极影响,但团队层面的关系差异化对RLMX和个体创造力关系的调节效应不显著.总体来看,本研究发现LMX差异化对个体层面和团队层面的影响是不一致的.最后讨论了本研究的不足及未来潜在的研究方向.     

Leadership emergence in face-to-face and virtual teams: A multi-level model with agent-based simulations,quasi-experimental and experimental tests

With leadership as a major predictor of team performance in both face-to-face and virtual teams, research on differences in leadership emergence in these contexts seems warranted. We offer a multi-level model analyzing the roles of degree of team virtuality and density of social network ties as boundary conditions on leadership emergence, viewed as a fundamentally social–cognitive process. Using agent-based modeling and simulations, our results suggest that virtuality moderates the relationships between cognitive ability, extraversion, and self-efficacy (as independent variables) and leadership emergence (as dependent variable); and density of network ties serves as a moderator for the associations of cognitive ability and self-efficacy with leadership emergence. Subsequent quasi-experimental and experimental tests support the role of density of network ties as a moderator for the association of extraversion with leadership emergence. Implications of these findings and future paths for research bridging the fields of leadership, team virtuality and social networks are discussed.     

Creative Leadership Processes in Project Team Development: An Alternative to Tuckman's Stage Model

We propose that theories of project team development and of creativity can be integrated into a new conceptual framework. The framework proposes two structural barriers that bear on team performance, and modifies the well-established team development model of Tuckman. Creative leadership is suggested as an important means of breaching the barriers. Its differentiating feature seems to be its effectiveness in establishing protocols that sustain the creative efforts of team members. We have designated the protocols 'benign structures'. Empirical evidence is provided from a range of studies of project teams in industrial settings.     

Development of a Self-Report Instrument for Exploring Team Factor, Leadership and Performance Relationships

Claims have been recently made for a seven-factor model that ndifferentiated performance levels in project teams. We have tested the model with results from a self-report inventory. Forty-four opportunities for data collection were taken and a total of 1103 useable inventories collected from participants across European, Asian and African locations. Teams reported on were predominantly work-related. All seven factors correlate as predicted with leadership and team-performance criteria. We report results supporting the original proposition that team effectiveness, including its creativity, can be interpreted as arising through leadership interventions of a transformational kind, which impact on a set of theoretically-derived team factors.     

Workplace flexibility and new product development performance: The role of telework and flexible work schedules

This paper investigates the effects of telework and flexible work schedules on the performance of teams in new product development projects. Organizations increasingly introduce workplace flexibility practices that provide flexibility with regard to where or when the employee works. The findings of NPD teams in five cases, situated in two telecommunication firms, show that telework has a positive effect on NPD performance through enabling knowledge sharing, cross-functional cooperation and inter-organizational involvement. This improves the speed and quality of product development, provided that face-to-face contact is not completely replaced by virtual contact. A basic level of face-to face contact is necessary to offset the negative effects of telework on the quality of the shared knowledge, which are larger when the knowledge is sticky. Flexible work schedules and unexpectedly hot-desking were found to increase telework usage. This implies for managers that workplace flexibility needs enablers and cannot do without a sufficient level of face-to-face contact.