Innovating the provision of welfare services through collective action: the case of Italian social cooperatives

Social cooperatives are the most widespread social enterprise type in Italy. Their evolution has stimulated the development of diverse interpretative frameworks of social enterprise determinants: the mainstream one is that social cooperatives are the outcome of contracting out policies. Through a critical investigation of social cooperatives’ emergence, integration into public policies, and reaction to the financial crisis, the authors refocus attention to one of the key modes of creation of social enterprises that has not gained the attention it deserves: the bottom-up dynamic. The analysis carried out sheds light on the contribution of citizens’ mobilization to institutional change and confirms that social enterprises can also emerge in an unprepared and hostile ideological, economic and political context.     

Interlakes community health centers: A case study

Interlakes Community Health Centers (ICHC) provides primary health care services to low-income people in a medium-size city. ICHC expanded from three to five service centers and soon ran into problems meeting payroll. Several strategic management dilemmas stem from this crisis.     

Evaluating effectiveness in social work: sharing dilemmas in practice

Evaluating effectiveness is of primary concern to social work practice; resources will always be limited, and those using services deserve the best. But what is effectiveness, and how should it be measured? This paper explores the challenge of measuring effectiveness in social work by examining two small-scale evaluations of services (statutory and voluntary) in Scotland. Both evaluations used a mixed method approach and both were conducted in a climate of funding cuts. It will be argued that evaluating effectiveness sits uncomfortably between new public management (NPM)’s imperative for measurement and efficiency within a market economy and agencies’ own need to reflect on their practice and respond to the views of their service users. Such processes force agencies into a continual cycle of monitoring and review that may, paradoxically, impede organic change and development. It is suggested that an alternative, critical paradigm in evaluation offers a positive way forward.     

Ethical dilemmas in social problems research: A theoretical framework

Interest in ethical issues in social science has increased greatly in recent years. However, no comprehensive framework for the prediction and elimination of ethical dilemmas has been presented in the literature. This paper first analyzes reasons for increased interest in ethical issues, and then presents a broad framework for prediction and analysis of ethical problems. This framework is based on exchange theory, and shows the interdependencies between five “publics” in the research process: sponsors, researchers, subjects, the media, and the general public. The model also utilizes the sociological concepts of role of each public, the configuration of ascribed and achieved status, and norm abeyance. The primary exchange concepts used are cost, benefit, and trust. The model is illustrated with four actual research projects where ethical dilemmas occurred, and is found to be predictive of ethical problems if there are great disparities in cost/benefit ratios between subjects and researchers or sponsors, if there is great discrepancy between the status of the subjects and the researchers or sponsors, and if the researchers engage in norm abeyance. the author ofMethods of Social Research and numerous articles on research methods. Bailey also is interested in theory and ecology. This research was partially funded by UCLA Senate Research Committee Grant #2884.     

The rationality of social structure: Cooperation in social dilemmas through investments in and returns on social capital

We develop a game-theoretic model of how social structure in the sense of a network of relations between actors helps to mitigate social dilemmas. We simultaneously endogenize the network by modeling actors’ incentives to establish the network. Since the network of relations helps to mitigate social dilemmas, it constitutes social capital. We thus analyze investments in and returns on social capital in social dilemmas and characterize the value of social capital. Our model covers a class of social dilemma games including the Trust Game, the Investment Game, the Prisoner's Dilemma, the two-actor Public Goods Game, and others.     

Inequality in the social services

This article analyzes national data on the institutionalized population and shows the different patterns for white and nonwhite children and adults. It considers and refutes explanations based on differential problems and needs and explores organizational mechanisms. It also marshals evidence to show how such proxies as race and class are employed by organizations to induce a rationing of diagnostic categories and of services. The outcome is downward drift, the propelling of minority and poor persons into failure-reinforcing institutions. Directions for change are indicated.     

Strategy formulation in nonprofit social services organizations: A proposed framework social services organizations

This article proposes a framework for determining strategies in nonprofit social services organizations. A review of the literature concerning strategy choice models is combined with an analysis of the unique characteristics of nonprofit social services organizations to develop the proposed framework, which improves on existing models by encompassing a wider array of strategic factors and being applicable to a wide variety of nonprofit organizations. The author provides examples of the model's applications, discusses the usefulness and limitations of the model, and concludes with suggestions for future research.     

Responsibility and community: Sociology, social action, and policy making at the local level

How will sociology fare in the twenty-first century? We love what we do. The problem seems to be in communicating the value of what we do to lay people outside the discipline. Sociology’s future in part will be dependent upon its practitioners demonstrating its utility in the marketplace of everyday life, assessment and decision making. This paper offers a twenty-year perspective of one sociology department’s work in a rural Appalachian region. While providing a brief overview of a series of initiatives, it explains in depth our involvement and contributions to a community-based health project.     

A case study of action research in probation : The improved correctional field services project

This case study of the Improved Correctional Field Services Project describes the pre-implementation history of an action research project—in this case a project to improve probation services. That history encompasses a period of about five years (1974–1978). ICFS represented a major initiative in probation programming by the now defunct Law Enforcement Assistance Administration. It was intended to be a test of some of the principle ideas for making probation more effective. Its history illustrates the pitfalls that may confront a program developer and evaluator. Further, it illustrates how concepts and objectives can change within the life-time of a given project.     

The dilemmas for black social work professionals: Therapeutic implications

This paper explores the nature of social work and therapeutic practive from the perspective of black practitioners in Britain today. Black practitioners carry their histories of hurt, loss and reunion, migration and racism with them, and this lends a particular meaning to the idea of 'therapeutic' for them. The writer articulates some of the complexities and tensions of black professional social work identity through a number of vignettes based on her own experience and biography. The paper was presented as a keynote address at the Therapeutic Social Work Today conference at the Tavistock Clinic in 2001.     

User satisfaction surveys and cognitive question testing in the public sector: the case of personal social services in England

Obtaining feedback from service users is a key element of the UK Labour Government's agenda for modernization of the public sector. This reflects a growing international trend in Europe and North America. Recognized difficulties in taking an approach to performance assessment based on the concept of user satisfaction are outlined. Ascertaining the views of people who use personal social services poses particular challenges which result from the levels of impairment and illness in the population, local variations in service provision and the 'care and control' functions of social care. It is argued that cognitive testing of questions, based on research knowledge about user views, provides a way of overcoming some of the pitfalls of traditional satisfaction surveys, while developing questions that are meaningful to respondents. The origins and principles of cognitive testing are described, followed by an example of their application in the development of a questionnaire for home care users. Strengths and limitations of the approach are identified.     

Challenges and dilemmas facing community development corporations in the United States

In the United States, Community Development Corporations (CDCs)are one of the prime vehicles for delivering housing to low-incomehouseholds. Beyond the difficulties involved with securing theneeded resources to develop, rehabilitate and manage housing,CDCs are facing a series of challenges and dilemmas that couldthreaten their viability. This article discusses some of thekey challenges and dilemmas facing CDCs and offers a numberof suggestions for how they might be best confronted.     

Senior centers and services for the frail elderly

This article reviews and synthesizes the research on senior center programming and utilization relating to one important group of elders--the physically and mentally frail. It examines the thesis that senior centers do play an important role in providing programs for this population, especially given the resources available to them, and can be considered as part of the long-term care continuum. The article also identifies a number of barriers that limit how much most centers do in serving significant numbers of frail older persons.