Professionalisation and public relations education: Industry accreditation of Australian university courses in the early 1990s

This paper investigates the Public Relations Institute of Australia's introduction in 1991 of a national accreditation programme for university courses. Drawing on an analysis of previously unstudied industry archives, it identifies four themes significant for industry perspectives of education: public relations knowledge; industry expectations and experience; public relations curricula; and academic legitimacy. While university education was perceived by institute members to demonstrate the professional standing of public relations, the findings reveal divergent understandings of its role and content and identify considerable resistance to the institutionalisation of public relations knowledge. At the same time, the expansion and marketisation of higher education led to the introduction of new, vocational courses such as public relations. The significance of this study is it offers new insights into the development of Australian public relations education and the role of the professional association.     

Public relations and customer service: Employer perspectives of social media proficiency

Social media has enhanced integration between marketing and public relations. As such, public relations professionals have had to adapt and grow their knowledge and skillsets to stay relevant and current throughout the evolution of the digital landscape (Gesualdi, 2019). One of the growing areas of focus for public relations professionals has been customer service skills online. This specialization, often referred to as social care or social customer service, has been promoted and discussed heavily in industry circles and publications, but not in academic research. This study focuses on the survey results from 396 employers exploring the social media skills they most prefer university graduates to possess when entering the workforce. The results indicate that public relations and customer service are the social media skills most sought after by employers of university graduates ahead of proficiency in areas such as social media content production, strategy development and analytics. The potential implications of these findings to the public relations profession are examined and future research is also discussed.     

All glamour, no substance? How public relations majors and potential majors in an exemplar program view the industry and function

Studies in public relations often conclude that the field is misunderstood [Kopenhaver, L. L. (1985). Aligning values of practitioners and journalists. Public Relations Review, 11(1), 34–42; Stacks, D. W., Botan, C., & Turk, J. V. (1999). Perceptions of pubic relations education. Public Relations Review, 25, 9–29] and misrepresented in media [Spicer, C. (2000). Public relations in a democratic society: Value and values. Journal of Public Relations Research, 12(1), 115–130]. Public relations professionals themselves often do not know what is involved in or support public relations education [Wright, D. K., & Turk, J. V. (2007). Public relations knowledge and professionalism: Challenges to educators and practitioners. In E.L. Toth (Ed.), The future of excellence in public relations and communication management: Challenges for the next generation (pp. 571–588). Mahwah, NJ: Lawrence Erlbaum]. Both the special issue (Public Relations Review, 1999) on public relations education and a following study published in this journal [Bowen, S. A. (2003). I thought it would be more glamorous: Preconceptions and misconceptions of public relations among students in the principles course. Public Relations Review, 29, 199–214] argued that public relations majors often do not realize what is involved in the academic discipline or the professional field. This research builds on the findings of those studies to ask: are public relations educators doing any better in communicating the core competencies, responsibilities, knowledge requirements, skills, and abilities of the discipline and the public relations major? Through the use of 10 focus groups across majors at a top research university, we can see that little is known about public relations among non-majors, but public relations majors can articulate the requirements and functions of the field. Several primary areas of confusion emerged about public relations related to: marketing or promotion, spinning the truth, image, and public relations as a career choice. These ideas show a critical lack of transparency in public relations. Credibility of the public relations function is hampered by this failure to communicate about the functions and core competencies of the field. Implications for both the public relations practice and for public relations education are discussed.     

Public relations in the new millennium: Towards a synoptic view of fifteen years of research in Public Relations Review in the 21st century (2000–2014)

This text is part of a broader project that seeks to examine the field of Public Relations from the systematic study of scientific production published in the main academic journal of the specialty: Public Relations Review (ISSN 0363–8111). From an analysis of the content of all the papers (n = 1037) published in this journal during 15 years, between 2000 and 2014, the authors, topics, universities, professional networks, countries, objectives, questions, hypotheses, methodologies, techniques, theories and type of applied research have been examined. The main authors, universities and countries with the highest productivity are identified, as well as the dominant topics in the field and their evolution over time, among others important issues, in order to contribute to an overview of the past, present and future of public relations research from what was addressed in the journal during the first fifteen years of the XXI century. It concludes with suggestions for future research.     

Undergraduate public relations education in Spain: Endangered species?

The purpose of this article is to analyze the precarious situation concerning undergraduate public relations education in Spain, despite the existence of a Degree in Advertising and Public Relations. In addition to core subjects, which are set by the government and required on all university curricula, the Spanish system allows universities to complete their curriculum with other compulsory and elective courses. Given this freedom, universities have failed to come up with either the specific contents for public relations or for liberal arts, social sciences and business courses that will enable students to enter the profession. In light of the future restructuring of degrees through the Bologna Process, this situation is a serious threat to the continuity of public relations teaching in Spanish universities.     

A Bibliometric Analysis of Public Relations Research

From time to time, scholars in an academic or professional discipline need to assess the quality and stature of their field. Studies of citation patterns in journals—of who cites whom and of the nature of the citations—offer a method for taking stock of a discipline. This article reports the results of the first citation study of public relations. The results show that public relations has matured greatly as a discipline over the 15-year period studied. In articles published early in the period, most citations were to other fields, especially to the social sciences. In more recent articles, public relations scholars cite each other more often—showing that the discipline is coalescing around its own body of knowledge. We conclude that public relations developed a literature that is not only voluminous but also relevant during this period. The study also shows that public relations has become a scholarly discipline as well as a professional one. There was a dramatic increase in the relative number of educator-authors, and a relative decrease in the number of practitioners, contributing to the scholarly public relations literature over the 15-year period examined in this study.     

Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA's Public Relations Tactics

This article examines one issue in how public relations students are socialized in their understanding of the value and power of social media in the practice of public relations. The public relations academic research about social media is explored, as well as the professional claims about the value of social media as a public relations tactic. The researchers conducted a content analysis of 1 year of Public Relations Tactics issues. The data are viewed through the theoretical frame of the socialization literature ( Jablin, 1987). The results suggest that claims of social media power far outweigh evidence of social media effectiveness as a communication tool. A disconnect exists between what authors of Public Relations Tactics pieces view as the potential for social media and the research findings about the effectiveness of social media. The final section of the article discusses the implications for public relations educators, professional associations, and practitioners as they consider social media tactics in public relations strategy.     

Tracking public relations scholarship trends: Using semantic network analysis on PR Journals from 1975 to 2011

A semantic network analysis of keywords in titles of studies published in Public Relations Review and the Journal of Public Relations Research was conducted to determine the salient keywords in public relations scholarship from 1975 to 2011. “Communication,” “PR,” “public,” “practitioner,” and “corporation” have been the most prominent keywords, and the association of “PR-practitioner” was the most salient keyword association in public relations scholarship consistently.     

Laying the foundation for a global body of knowledge in public relations and communications management

An internationally recognised body of knowledge is both possible and necessary for the future success and professionalisation of public relations. Through extensive content analysis of 31 credential schemes, education frameworks, and scholarly articles produced across six continents, the Global Alliance for Public Relations and Communications Management has developed a foundational list of knowledge, skills, abilities and behaviours (KSABs), which entry and mid/senior-level practitioners across the world should possess. This study and list of KSABs is laying the foundation for development of an internationally accepted framework which professional associations and academic institutions across the world will be able to use to benchmark professional credentials and curriculum outcomes.     

Unveiling the link between performance and Intellectual Capital disclosure in the context of Italian Public universities

This work aims to explore the relationship between academic performance and voluntary Intellectual Capital (IC) disclosure in the context of Italian Public Universities. This study applies a content analysis to investigate the extent of voluntary Intellectual Capital disclosure (ICD) provided through performance reports by a sample of 59 Italian public universities. Four multivariate regression models are estimated to examine the associations between academic performance and the level of ICD and its sub-components, namely Human Capital, Structural Capital and Relational Capital. The content analysis findings show that Italian public universities place a high value on disclosing human capital information. The results based on the multivariate analysis confirm the view that, in the case of higher performance, Italian Public Universities tend to convey a greater extent of information on both IC and its sub-components. This study broadens the scope of mainstream ICD literature's actions by bringing new expertise about the interconnections between university performance and voluntary ICD provided via performance reports. Connecting university performance to ICD can enhance the practical and theoretical understanding of the role that ICD may exert for universities to signalling their excellence and explain to stakeholders how they create value and achieve superior performance, focusing on their strategic - IC-based resources.     

The future of PR education: Some recommendations

This article contends that public relations is a professional occupation that has become more than a subset or specialization of other disciplinary areas. Perspectives of professional and disciplinary areas that have had a strong influence on public relations education must be reevaluated.The integrity of public relations professional education must take precedence over academic unit perspectives and biases; furthermore, public relations as a professional occupation is ideological—with its own set of professional values and beliefs. The new Commission on Public Relations Education must recognize public relations is an occupation that requires its own identity as well as clearly defined professional parameters.     

Australia's leading social work authors

A list of the 215 full-time academic staff employed within Australian university social work departments was compiled from university websites and the Department of Education Training and Youth Affairs (DETYA) approved publications generated by these staff over the period 1998–2000 were searched using three major databases: AUSTROM, PsycINFO and Sociological Abstracts. From these sources, a list of Australia's most published authors was created. Next, a citation analysis using Social Sciences Citation Index was conducted on all Australian authors who had published a DETYA approved publication during the target period. The results of this study should help to identify the influential social work scholars in Australia.     

The nature of conflict in firm-client relations: A content analysis of public relations journal 1980–89

Determing the sources of conflict in public relations firm-client relations is the first step toward managing such conflict productively. A content analysis of firm-related articles in Public Relations Journal from 1980–1989 yielded a total of 45 conflict issues. The key issues recurring whether the conflict was attributed to the firm or the client were concerns over knowing each other's businesses, contributing to a consistent communication flow, finances, and “chemistry.”For the most part, conflict issues for public relations firms paralleled those for advertising firms as reported in the advertising agency literature. Exceptions were top ranking public relations firm issues related to research and billing and for clients, prompt payment. Advertising issues not directly found in the public relations literature included defensiveness, blame placing and the number of approval levels.     

The history of academic research in public relations: Tracking research trends over nearly four decades

This study analyzed the history of public relations scholarship over 39 years of research published in two journals: the Journal of Public Relations Research and the Public Relations Review. By examining the topical, theoretical, and methodological themes, this study found new research topics, theoretical and methodological trends. These revealing themes provided a comprehensive picture of research trends and patterns of public relations scholarship, thus providing insights for future research agendas aimed at improving the breadth and depth in public relations.     

From “an open field” to established “waves”: Public relations scholarship through the lens of Public Relations Review

Public Relations Review is the oldest academic journal of public relations, celebrating its 45th year in 2020. This research analyzes the journal through a bibliometric census and co-citation analysis of every article in its history. Initial findings were shared with 17 senior scholars, who provided their insights on the history of the journal and its impact on the growth of the discipline. The interviews produced multiple themes regarding the impact of the journal and the evolution of research. Findings from the mixed-methods analysis include that research in the journal has grown exponentially and become more cohesive over time, that Public Relations Review has been a responsive vehicle for scholarly growth, that a wide variety of economic incentives have driven the agendas of the journal (and of researchers), and that fostering healthy disagreement among researchers is among the next steps forward for the discipline.     

Introduction to this special section: The impact of globalization on public relations

Globalization has thrust public relations into the limelight providing new opportunities while posing immense challenges as well. Whereas globalization has impacted the public relations industry in many ways, public relations also has contributed to the spread of globalization. Using the global diffusion of the top 10 public relations agencies, this article argues that public relations is often erroneously perceived as only involving corporate activities. The body of knowledge is almost completely silent on the use of public relations for altruistic and information campaigns. This special issue presents some of the papers presented at the 14th International Public Relations Symposium (also popularly known as Bledcom 2007) whose theme was “The Impact of Globalization on Public Relations”.     

Professional standards in public relations: A survey of educators

A survey instrument operationalizing twenty-four elements of professional performance was administered to 291 public relations educators across the nation, yielding a 43.6 percent response rate. Respondents assessed the extent to which a standard of professionalism currently exists for each of the twenty-four items. Educators tended to view writing/editing and graphics/production skills, ethical guidelines, accreditation, and “public relations as advocacy” as enjoying well-established standards. Licensing, location of public relations on the organizational chart and inclusion of public relations in the dominant coalition were viewed as most lacking in a standard of professional performance.The twenty-four items factored into six dimensions. Assessments of professionalism along these six factors differed significantly as a function of sex, region, tenure of teaching, size of institution, and whether the educator was accredited by PRSA. Comparing educators' assessments with practitioners' views expressed in an earlier national survey, it is clear that professional standards in public relations have yet to have coalesced among educators or practitioners. Given the influence that educators have on the future of the field, it is imperative that educators work to elevate the profession by promulgating professional standards among their students.This study, conducted under the auspices of the Yarbrough Public Relations Laboratory, is a followup to results of a survey of practitioners reported in the article titled “Developing Standards of Professional Performance in Public Relations” published in Public Relations Review in 1996.All three authors are with the Department of Advertising/ Public Relations, Henry W. Grady College of Journalism and Mass Communication, University of Georgia, Athens. Dr. Lynne M. Sallot, APR, is Assistant Professor. Dr. Glen T. Cameron is Associate Professor and Director of Research, James M. Cox, Jr. Institute for Newspaper Management Studies. Dr. Ruth Ann Weaver Lariscy is Associate Professor.     

Australian public relations: status at the turn of the 21st century

Since its inception, public relations in Australia has grown in professional stature, status, education, research, and practice. As these trends progress, visibility of the profession is becoming steadily more pronounced in the industry, education, and public domain. Over the last two decades the Public Relations Institute of Australia together with its strategic alliances have made many changes, structurally, strategically, and academically towards the professional growth of public relations. This article briefly discusses the views of the Public Relations Institute of Australia and offers a snapshot of two surveys[1] on professional practice and related issues. Although direct comparisons are not meant to be made from these studies, both surveys offer insights into aspects of Australian public relations. Whereas mixed findings and scenarios are evident, and the surveys highlight areas for further development, the profession, with close attention to existing threats, is poised to grow in Australia.Raveena Singh is program director and senior lecturer at the University of Canberra (Australian Capital Territory) and Rosaleen Smyth is senior lecturer and public relations coordinator at Deakin University (Victoria). Both authors are coeditors of the Asia Pacific Public Relations Journal.     

Building “foundational” linkages between development communication and public relations: A collaborative communication approach to development

Few scholars have examined the intersections between communication for development and public relations, creating a gap in the development communication scholarship and practice. Because public relations efforts are often used to achieve managerial tasks in development, rather than to serve marginalized groups, the value of public relations in development contexts is undertheorized. This essay uses the lens of power to bring the two fields of development communication and public relations together. With a detailed examination of the fields of Communication for Development and Public Relations, this essay aims to advance the understanding of communication in international development and propose collaborative approaches by establishing linkages between public relations and development communication.