社会化运作管理:一个正在兴起的研究领域北大核心CSCDCSSCI

在信息化、智能化程度日益发达的社会环境中,参与者之间的信息交互与社会行为开始显著影响整个运作管理系统.而随着与运作管理息息相关的社会经济活动的日益革新,社会互动行为和社会因素的影响正在得到广泛的关注,逐渐形成了一个新兴研究领域——社会化运作管理.社会化运作管理是指考虑人的社会性特征及社会影响因素的运作管理.本文从社会互动、社会价值观多元化及新经济形态的发展三个方面分析了运作管理中社会化现象产生的原因及影响,阐明了研究和发展社会化运作管理的必要性和迫切性,继而剖析了社会化运作管理的实现途径.在此基础上,本文从社会学习、社会比较及社会影响等方面对社会化运作管理的理论研究进行了评述,同时从社会化商务和共享经济角度对应用研究进行了分析,并结合最新研究成果提出未来可行的研究方向.     

行为运作管理:一个正在显现的研究领域

从制造、服务到供应链以及产品研发的绝大多数运作中,人都是系统的重要组成部分.人类行为可能会大大影响运作系统,并对管理措施做出反应.在已有文献的基础上,总结了传统运作管理的研究范式,提出了行为运作管理的定义、运作管理与行为研究的结合方式以及行为运作管理的研究范式,分析了人员试验作为研究方法来揭示人类行为影响的研究现状,并结合人力资源管理,提出了行为运作管理未来研究的基本思路.     

网商虚拟社区知识共享机制研究

本文根据社会认知理论、社会资本理论和技术接受模型,研究了网商在虚拟社区共享知识的过程,从知识共享自我效能、结果预期、感知易用性、感知有用性、社会互动联系和信任等方面,对网商在虚拟社区进行知识共享的影响因素进行了分析,并在此基础上构建了网商虚拟社区知识共享机制模型。     

行为库存管理研究综述及前景展望

库存管理是运作管理学科的研究重点之一.由于其在经济活动中具有重要的地位,库存管理在行为运作管理这一新兴学科中再次成为学术界关注的焦点.本文首先简述了行为运作管理的行为理论基础以及行为经济学的发展,根据行为运作管理的研究目标构建了行为库存管理的整体研究框架,进而在这一框架下对现有的行为库存管理相关研究进行系统综述,并进一...     

构建社会网络的人力资源管理实践理论框架分析

构建社会网络的人力资源管理日益成为学界关注的热点。本文从社会网络分析人的行为的基本框架,人力资源管理系统的网络嵌入性以及社会网络是获取资源的重要渠道这三个方面对构建社会网络的人力资源管理实践进行了理论框架分析。     

以基于内部互动的社会资本视角再看高层管理团队

当前高层管理团队的研究构建往往着眼于高层管理团队的人口统计学特征,并以此作为具体分析点来探究高层管理团队内部组成对组织战略行为与组织绩效的影响。这种研究构建不仅在内容上忽略了高层管理者之间的互动特征,而且在分析视角上缺乏较深入的透视性。基于这一认识,对高层管理团队的研究可以超越人口统计学的特征,借助社会网络与社会资本理论,重点审视高层管理团队内部的互动过程,以此来透视高层管理团队内部运作机制及其对组织战略决策和组织绩效的影响。     

社会化电子商务环境下基于社会资本的网络口碑与购买意愿关系

社会化电子商务环境下,消费者在社会网络中通过互动产生和传递网络口碑,如何促进消费者发布更具参考价值的网络口碑从而激发购买意愿是关注的焦点。本文通过引入社会资本理论,构建社会资本视角下的网络口碑与购买意愿的关系模型,并以蘑菇街和美丽说用户为调查对象,通过调查收集数据进行实证分析。结果表明,社会化电子商务中的虚拟社会资本对网络口碑的数量和质量都存在着影响;网络口碑的质量和数量影响购买意愿,而社会资本通过网络口碑的中介作用影响着购买意愿。基于研究发现与结论,对如何运营社会化电子商务平台提供了针对性的实践启示。     

大数据背景下商务管理研究若干前沿课题

从商务管理在大数据背景下所面临的时代挑战出发,给出了社会化的价值创造、网络化的企业运作、实时化的市场洞察三个重要研究视角.同时,描述了社会化网络环境中的行为机理与社会资本结构、企业网络生态系统及其协同共生机制、大数据环境下的顾客洞察与市场营销策略、基于大数据的商业模式创新等研究方向,讨论了若干重要的研究课题.     

社会网络分析方法及其在创新研究中的运用

研究了社会网络分析的含义、相关理论及其方法的发展轨迹,并且从研究方法、研究内容及研究数量等方面探讨了社会网络分析方法在创新研究中的运用.运用社会网络分析方法更多地倾向于对网络中互动节点间关系改变的研究,而不是对节点本身的研究.社会网络分析与传统计量经济学方法相结合、与案例研究相结合,分析网络结构特征对创新以及其他组织问题的影响,可以更深刻地揭示研究问题的本质.     

团队成员交换、社会因素策略与新员工社会化

团队工作方式在组织中日益普遍,团队成员成为影响新员工社会化的重要因素。探讨团队成员交换对新员工社会化结果的影响及其作用机制,尤其是社会因素策略这一组织社会化策略在其中的中介作用,选取201个入职时间在一年半以内的销售人员为调查样本,运用结构方程模型路径分析方法对研究模型进行检验。研究结果表明,团队成员交换对新员工社会化结果产生显著影响;新员工感知的社会因素策略在团队成员交换与任务掌握、角色清晰、工作满意度之间起部分中介作用,在团队成员交换与离职倾向之间起完全中介作用。这表明高质量的团队成员交换关系可以促进新员工感知更多来自组织的正向社会支持以及组织内部人的角色模范作用,最终帮助他们成功社会化。     

社会学习视角下运营管理决策研究

随着电子商务的快速发展与广泛应用, 在线评论随处可及, 深刻地影响了消费者与企业的决策行为.基于社会学习视角, 介绍了相关概念及社会学习机理;深入分析了运营管理决策研究的现状、挑战与契机.在此基础上, 结合产品与服务管理实践, 从研究内容角度, 阐述了其延伸的4个方向, 即质量、服务与信息、产品类型、研究主体与社会学习平台;此外, 结合研究范式演变, 指出行为实验研究与数据驱动研究将成为不可或缺的研究范式, 形成多范式交叉融合的情形.文章旨在提炼社会学习视角下运营管理决策研究的未来发展方向, 为相关研究提供参考.     

The Hype and Hope of Interdisciplinary Management Studies

Demand for multi-, if not interdisciplinary, research is currently strong, especially from funding bodies. But it often leaves little more than a shrill echo within the corridors of management departments and business schools. Academic respectability still seems to remain with the single disciplinary approach of economics, finance, sociology, etc. and also increasingly with those management subjects such as marketing, human-resource management or operations research that depend upon other social sciences for their existence, although the latter have considerable difficulty in gaining recognition and respect from those in the disciplines from which they draw their theoretical inspiration. As academics struggle to find ways of bridging their separate and distinct disciplines, practitioner divisions are being questioned and eroded as they are increasingly regarded as dysfunctional in achieving the flexibility and speedy responses demanded of the modern corporation. This paper seeks to develop an analytical understanding of the obstacles to the development of interdisciplinary research and teaching in management.     

Multilevel Social Dynamics Considerations for Project Management Decision Makers: Antecedents and Implications of Group Member Tie Development

Successful projects represent the effective culmination of management skills, planning, and individual project member strengths. In operations management, such strengths are often viewed predominantly from the perspective of skill base. However, it has become increasingly evident that behavioral traits associated with individuals play a very significant, if not ultimately dominating, role in the effectiveness of certain group projects. Our aim in this study is to look into how certain individual attributes viewed as relevant to these project contexts may lead to social networking decisions that have impacts spanning multiple levels of analysis. Such insights are likely to prove valuable to decision makers managing project teams as well. We employ a controlled 4‐month investigation of multiple projects, for which we are able to consider both objective, and subjective pre‐, in situ, and postproject data. Our results demonstrate that the issues of perceived control, confidence, and conscientiousness are relevant not only in driving individual perceptions of the value of within‐group interactions, and hence the development of associated ties, but are also ultimately relevant in helping to drive higher levels of group performance.     

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer‐facing channel for firms in many different industries. Call centers have been a fertile area for operations management researchers in several domains, including forecasting, capacity planning, queueing, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have become more complicated. Issues associated with human resources management, sales, and marketing have also become increasingly relevant to call center operations and associated academic research. In this paper, we provide a survey of the recent literature on call center operations management. Along with traditional research areas, we pay special attention to new management challenges that have been caused by emerging technologies, to behavioral issues associated with both call center agents and customers, and to the interface between call center operations and sales and marketing. We identify a handful of broad themes for future investigation while also pointing out several very specific research opportunities.     

‘First,get to know them’: a relational view of organizational socialization

An important episode in workplace learning is the socialization of newly hired people into the organization. Typically, the literature conceptualizes the socialization of new employees as a learning process whereby the newcomer is responsible for learning to fit into the organization. This perspective seems to underestimate the social influences of co-workers and managers. Research and theorizing on social exchange and interpersonal relationships identify the quality of relationships between members of a group as a fundamental factor moderating the quality and outcomes of other interactions related to learning and work. This paper presents the findings of a recent study of organizational socialization experienced by new engineers recently hired into a large, global manufacturing company based in the US. Results of this qualitative case study explore and explain the socialization process from a relational perspective providing compelling evidence that relationship building is a primary driver of the socialization process in organizations.     

Employee Misuse of Information Technology Resources: Testing a Contemporary Deterrence Model

Recent research in information systems and operations management has considered the positive impacts of information technology (IT). However, an undesirable side effect of firms’ increasing reliance on IT to support the distribution and delivery of goods and services to customers is a greater exposure to a diverse set of IT security risks. One such risk is intentional employee misuse of technology resources. In this article, we draw upon modern deterrence frameworks to develop a predictive model of technology misuse intention that incorporates formal and informal sanctions as well as employment context factors. The model specifies previously untested relationships between formal and informal sanctions, thereby providing fresh insight into the role of sanctions in deterring technology misuse in organizations. Our results suggest that a predisposition toward the need for social approval and moral beliefs regarding the behavior are key determinants of technology misuse. Contrary to criminological research that has questioned the relative importance of formal sanctions in the deterrence process, we also found that the threat of formal sanctions has both direct and indirect influences on technology misuse intention. Further, from an employment context standpoint, employees who spend more working days away from the office (i.e., “virtual” mode) appear more inclined to misuse their organization's technology resources. The findings have implications for the research and practice of technology management.     

INTRODUCING INTERNATIONAL ISSUES INTO OPERATIONS MANAGEMENT CURRICULA

As the world moves toward a global economy, it is increasingly important that operations management courses prepare students to address globalization issues. The purpose of this paper is to contribute to the dialog concerning how international topics are best incorporated into operations management curricula. On the basis of the results of a survey of operations management academicians worldwide, current course offerings are cataloged and topic areas critical to the globalization of operations are identified. Four major reasons for studying international operations management are proposed, which provide the basis for recommendations on how international topics can be introduced into established operations courses and for the design of an elective course in global operations. Finally, teaching materials relevant to international operations are surveyed.     

网络环境下服务科学与创新管理研究展望

基于网络环境的服务发展与创新已成为经济发展的新引擎。本文在分析网络环境下服务特征基础上，探讨了其对服务科学与创新管理研究的影响。结合我国社会经济发展对现代服务快速增长的需求，本文提炼了服务科学研究的三类基本科学问题，包括服务价值的内涵与度量，服务资源的要素及其价值生成，和服务关系的界定与形成问题；提出了服务与创新管理的四个重要研究领域，即：服务生态系统的形成与演化，服务资源要素的组织与协调，服务的关联与融合和社会服务运作管理问题。在四个重要研究领域的进一步分析中，论文以一个异质数据服务资源的组织与融合为例，描述了服务资源组织与协调的一个具体问题，说明了已有研究方法解决该问题的困难，和未来该问题研究需要关注的重点；另以平台服务中基于价值和关系的服务定价问题为例，说明服务关联与融合研究的挑战及其未来研究的努力方向。     

社会化经历与本土文化对领导特质形成的影响研究

在研究范式上过于依赖基于问卷测量的统计分析验证,在研究内容上忽视个人社会化经历和文化因素对于领导的影响,是造成现有领导特质理论"片段化"特征明显、特质形成过程不明的主要原因。采用案例分析的方法,通过对组织关键事件中领导与客体互动行为的分析来呈现领导者的特质,并从个体社会化经历和本土文化2个视角阐释了领导特质的形成过程;发现个体社会化经历和本土文化是领导特质来源的2个主要路径,弥补了领导特质理论在此方面的不足,为中国本土化领导研究提供了一个新的视角。