The Planned Close of an NGO: Evidence for a New Organizational Form?

This article examines a human rights NGO that ceased operations after only 8 years. A voluntary and planned end, this case raises the possibility of a new form, the time-bound organization. Through a series of interviews with staff, board members, the founder, and key external stakeholders, this study examines the nonprofit’s leadership, time-bound structure, strategic approach, and wind-down process. Drawing on the lessons of this case, this article identifies benefits and challenges of the time-bound organization form. A range of voluntary organizations could learn from this example and consider the form, including nonprofits experiencing a leadership transition, facing environmental threats, or considering a structural change such as a merger.     

Why do participants in voluntary organizations leave? Exploring the relationship between value congruence and length of stay

Recognizing the importance of values and the specific characteristics of participants and situations in voluntary organizations, we examine how value congruence—the fit or compatibility of values between participants and the organization, or among participants—interacts with personal and situational factors to predict participants' length of stay in their organizations. Introducing the case of a voluntary organization that offers shared housing, we measure value congruence through textual similarity in the self‐introduction documents of 49 participants and the organization's mission statement. This approach differs from the self‐reported measures based on participants' perceptions or recalled interactions used in previous studies. In line with expectation‐disconfirmation theory, participants with the strongest beliefs in organizational values had shorter lengths of stay. The amount of intraorganizational communication also moderated the relationship between value congruence and length of stay. This study provides theoretical and methodological implications for nonprofit management by considering personal and situational factors and evaluating value congruence by textual similarity.     

Healthy Organizations,Unhealthy Communities?

Nonprofit organizations are an important part of local social networks that connect individuals and organizations and enhance the capacity of communities to solve social problems. However, the commercialization of nonprofit organizations influences their ability to contribute to this social capital. We reason that commercialization of a nonprofit organization may reduce its ability to contribute to social capital if it weakens its social networks; makes its network of relationships less stable; reduces the size, diversity, or involvement of its governing board; or reduces its level of voluntary participation.     

Organizational Structure and Innovation in U.K. Voluntary Social Welfare Organizations: Applying the Aston Measures

This paper discusses the methodological issues involved in assessing the impact of organizational structure upon the innovative capacity of voluntary organizations. It reports the use of a specific methodological tool—the Aston measures—as an approach to these issues. In addition to the empirical findings reported, this paper argues for these measures as a useful addition to the methodological tool kit of voluntary sector researchers.     

Embedded Systems: The Case of HIV/AIDS Nonprofit Organizations in New York City

In this paper the notion of an embedded system is developed as an analytic model to examine how state–nonprofit relations develop and become differentiated, using the case of HIV/AIDS nonprofit organizations. Drawing on extensive fieldwork among three prominent HIV/AIDS nonprofit organizations in New York City, this paper shows how the kinds of relationships these nonprofit organizations are likely to form with state agencies are based on their embeddedness in the state–nonprofit system of relations. Three forms of embeddedness are distinguished according to the type and regularity of state–nonprofit contact—direct, outsider, and mediating. Importantly, it is shown how the configuration of relations within which an organization is embedded determines many of the organization's constraints and opportunities.     

Evaluating excellence: A model of evaluation for public relations practice in organizational culture and context

This paper represents the development of an innovative and comprehensive model designed to measure public relations excellence within an organizational context. Drawing on established scales of evaluation for public relations practice, researchers propose a measurement model situated within excellence Theory. Through a partnership between the research team and The Alberta Energy Regulator (AER) organization, a case study approach was developed and implemented, highlighting the relationships between organizational culture and communication. The Excellence in Organizational Context model was tested within the AER, using empirical data gathered through in-depth semi-structured interviews and a self-report questionnaire survey conducted with individuals from various identified organizational stakeholder groups. This mixed-method approach was employed to explore and understand the multi-dimensional nature of public relations practice within this organization.Researchers investigated eight dimensions of excellence in this model. Initial findings indicate that the Excellence in Organizational Context model proposed here is a valid and appropriate method for measuring public relations performance when applied as a mixed-method approach for measuring practice and establishing context within an organizational culture. This indicates the need for both organizational, stakeholder, and sector/national level data in confirming relevant benchmarks.     

Leadership within Australian voluntary sport organization boards

This article applies leader‐member exchange theory to the study of dyadic relationships between leaders (board chairs and paid executives) and members (volunteer board members) within the boards of Australian voluntary sport organizations. The article specifically examines leader‐member exchanges within a sample of six Queensland State sport organizations and their relationship with board performance. It was found that leadership within voluntary sport organization boards emanates from either board chairs or executives and that when the individuals fulfilling these roles are able to develop a mature working relationship, the board's ability to perform is enhanced. These findings extend our understanding of the importance of leadership roles held by volunteers and paid professionals for the achievement of organizational outcomes.     

An exploratory study of subjective well-being in organizations–A mixed method research approach

ABSTRACT

Subjective well-being (SWB) has been widely found to have a profound impact on the individual, yet the process of its occurrence in public organizations remains unexplored. So the primary purpose of this paper is to explore the determining factors affecting the process of employee’s subjective well-being in public organizations using mixed methods research. Qualitative analysis using the grounded theory methodology reveals the effective factors that affect the process of employee’s subjective well-being in public organizations. Quantitative hypotheses are then developed based on a qualitative investigation. Survey data were collected from employees of public organizations in one of the provinces of Iran. Analysis of Moment Structure is used for data analysis. The results of the research revealed that both individual and organizational factors (as causal factors) influence the employees’ subjective well-being process (life satisfaction and positive affect). This phenomenon leads to the use of strategies which are affected by intervening and contextual factors. The consequences of this process are to change the attitude and behavior of individuals and improve the efficiency and effectiveness of the organization. This paper is among the first known to examine subjective well-being in public organizations using mixed methods research. The mixed methods approach offers a better insight to understanding effective factors affecting subjective well-being compared to the use of either a qualitative or quantitative method alone.     

Heading South: Time to Abandon the ‘Parallel Worlds’ of International Non-Governmental Organization (NGO) and Domestic Third Sector Scholarship?

Since third sector research emerged as a full-fledged interdisciplinary academic field during the late 1980s, a separation has usually been maintained—in common with many other social science disciplines—between communities of researchers who are primarily concerned with the study of the third sector in rich Western countries and those who work on the third sector in the so-called developing world. Whilst internationally focused researchers tend to use the language of ‘non-governmental organizations’, those in domestic settings usually prefer the terms ‘non-profit organization’ or ‘voluntary organization’, even though both subsectors share common principles and are equally internally diverse in terms of organisations and activities. Whilst there has long been common-sense logic to distinguishing between wealthier and poorer regions of the world based on differences in the scale of human need, the ‘developed’ versus ‘developing’ category can also be criticised as being rather simplistic and unhelpfully ideological. As the categories of ‘developing’ and ‘developed’ countries become less clear-cut, and global interconnectedness between third sectors and their ideas grows, this paper argues that we need to reconsider the value of maintaining these parallel worlds of research, and instead develop a more unified approach.     

Innovation as a structural interest: rethinking the impact of network position on innovation adoption

The act of adopting an innovation is argued to be a type of structural interest. The proposed conception of innovation as a structural interest describes how a potential adopter perceives utility in innovating as a function of his position in network(s) of relations with other potential adopters. Implications of the concept are in accord with diffusion research describing the linkage between social structure and innovation in terms of a potential adopter's social integration. The proposed concept avoids, however, three ambiguities in translating social integration into a structural concept stated in terms of network position. Moreover, it extends the scope of earlier work to suggest new connections between social structure and innovation.In order to make empirical implications explicit, hypotheses for a reanalysis of the classic Medical Innovation data are described. The proposed conception of innovation states the utility a doctor should perceive in prescribing a new drug as a function of his position in professional and social networks among other doctors in his community. The hypotheses predict when a doctor should begin prescribing a new drug and the relative importance of his personal characteristics versus network position as the determinant of when he begins prescribing the new drug.     

WHEN 'VIRTUAL' MEETS VALUES: INSIGHTS FROM THE VOLUNTARY SECTOR

Electronic networking can support strategic re-positioning within organizations seeking to respond effectively to deep shifts in the social, economic and political regimes in which they operate today. Evidence, though, from our large-scale survey of core UK voluntary organizations suggests that voluntary organizations do not always seek to exploit this capability. Instead, our survey indicates that voluntary organizations are exploiting information and communication technologies (ICTs) in conventional ways to enhance administrative and operational efficiency and effectiveness. There is little evidence of more strategic applications supporting reconfiguration of the organization internally, redefinition of relationships across organizational networks or the extension of business scope. Further research based upon in-depth case studies demonstrated that social conditions are active in shaping the uptake and application of information and communication technologies within voluntary organizations. Within volunteer-intensive settings in particular,founding philosophies and the deeply rooted values that accompany these can have a profound effect. Ultimately,the technologically supported transformations, which occur within the organizations that we examine here, emerge from the inter-play between historically institutionalized values, strategic objectives and technological capability.     

To be,or not to be: Paradoxes in strategic public relations in Italy

There is a paucity of empirical studies of public relations in Italy. This study sought to assess whether public relations departments are managed strategically in Italy and whether public relations contributes to the strategic management of organizations. Using the four generic principles that deal with strategic management, this study gathered data from public relations professionals working in the three major types of organizations: corporations, government agencies, and non-profits. The study found that regardless of the type of organization, few public relations practitioners are represented in the senior management of their organizations. Senior managers of non-profits tended to value public relations more than the other two sectors. Symmetrical communication again proved to be normative. By using a conceptual framework and research instruments that have been employed in studies conducted in other parts of the world, this study has generated data that can be used to compare strategic public relations in different socio-cultural environments – thus contributing to building a global theory of public relations.     

Benefits and Role Performance in Voluntary Organizations: An Exploration of Social Exchange*

This paper reports an exploration of the relationship between members' role performance and the benefits they receive from their organizations. The general relationship is interpreted in the context of a “social exchange model” for voluntary associations. Data for the analysis pertain to members of four voluntary farm organizations: Farm Bureau, Farmers Union, National Farmers Organization, and Grange. The data were obtained in a state-wide survey of Wisconsin farm operators in 1965. In general, the data show a moderate relationship, in a positive direction, between benefits and role performance. The benefits tend to differ in the magnitude and, in some instances, in the direction of their relationships to such performance. The findings indicate the importance of taking into account magnitude and direction of relationship, as well as interaction among the benefits and among costs, in order to devise a viable social exchange model of cost-benefit relations for voluntary associations.     

Volunteers from corporations: Work cultures reflect values similar to the voluntary organization's

The way people perceive the culture of the organizations where they are employed may shape their perceptions of their role as volunteers. This study of 201 managers and other professionals suggests that their perceptions of their work organizations as sociocentric or egocentric are related to their motives, attitudes, and performance in a voluntary organization. Implications for voluntary agency administrators include the identification of work organizations whose cultures reflect values similar to those of the voluntary organization.     

The development of structure in random networks: an analysis of the effects of increasing network density on five measures of structure

The density of ingroup relations continues to be proposed as an indicator of structural cohesion. Network density is obviously a misleading indicator of structural cohesion when a group has subgroups; in such circumstances, the cohesion may be entirely internal to the subgroups. However, it is plausible that network density is a useful indicator of structural cohesion when it can be assumed that a group lacks subgroups. In order to analyze this possibility, I construct a set of random networks, increase the density of relations in these networks, and observe how the networks' structure develops in terms of five measures. The results show that low densities in large networks may be associated with more structural cohesion than higher densities in smaller networks; it is suggested that in field studies, attempts to control for network size will encounter problems of nonlinearity and heteroscedasticity. I conclude that network density is not a useful indicator of structure and that direct measurement of structure is to be preferred.     

Participant engagement in environmentally focused social network research

Environmentally focused social network analysis (Env. SNA) has increasingly benefited from engagement, which refers to the process of incorporating the individuals, organizations, actors, stakeholders or other study participants into the research process. Research about engagement in the wider field of environmental management shows that successful engagement often requires significant planning and exchange among researchers and stakeholders. While there is no one size fits all approach, several important guiding principles have been established. To date, this engagement literature has not focused specifically on SNA, even though several examples of engaged SNA exist in the literature and point to some specific challenges to engagement when working with relational data. Drawing upon data from a survey of researchers who have incorporated engagement into Env. SNA, we focus specifically on the goals, scope, effectiveness, benefits and challenges of doing engaged Env. SNA research. We additionally highlight four case studies and demonstrate that researchers and participants find engagement to be a valuable experience with benefits in the researchers’ understanding of the context and meaning of their findings. Finally, we provide recommendations to scholars looking to embark on engaged Env. SNA research.     

Information communities: The network structure of communication

This study puts forward a variable clique overlap model for identifying information communities, or potentially overlapping subgroups of network actors among whom reinforced independent links ensure efficient communication. We posit that the average intensity of communication between related individuals in information communities is greater than in other areas of the network. Empirical tests show that the variable clique overlap model is indeed more effective in identifying groups of individuals that have strong internal relationships in communication networks relative to prior cohesive subgroup models; the pathways generated by such an arrangement of connections are particularly robust against disruptions of information transmission. Our findings extend the scope of network closure effects proposed by other researchers working with communication networks using social network methods and approaches, a tradition which emphasizes ties between organizations, groups, individuals, and the external environment.     

Interdepartmental relations and voluntary organizations: An exploration of tensions and why they arise

This article explores the nature of interdepartmental relations in voluntary organizations, looking, in particular, at the relationship between fundraising and service-providing departments. The findings indicate that the relationship between these two departments can be problematic, and the sources of tension between them are outlined. The author examines the question of why tensions arise. The fact that, for the voluntary organization, the needs and preferences of the service funder and the service recipient can be very different may be part of the explanation. Finally, the implications of the findings for our understanding of the role of voluntary organizations and the strategies they adopt are explored.     

Public Segmentation and Government–Public Relationship Building: A Cluster Analysis of Publics in the United States and 19 European Countries

The purposes of this study are (a) to suggest a model of public segmentation and (b) to examine each segment's level of trust in government. By using individuals’ cognitive perceptions of government and participation in social organizations, as well as media use and demographic characteristics, as public segmentation criteria, a cluster analysis of international survey datasets of the United States and 19 European countries generated 3 public segments in each country. The largest cluster, named the underserved inactive majority, and representing a low level of income and education, low interest in politics, low trust in others, low citizenship standards, and minimal social participation, contrasted with the smallest cluster, named the satisfied active public. The identified segments differed in trust in governmental institutions, which is a key indicator of the quality of government–public relationships. Overall, the underserved inactive majority reported the lowest trust in governmental institutions, whereas citizen trust among the satisfied active public was the highest. This study highlights the theoretical and practical values of broad-based public segmentation in government public relations from the relationship-building perspective of public relations, rather than from a problem-solving perspective. Additionally, some targeted strategies for government communicators to enhance each segment's public trust in government are proposed based on the findings of this study.     

Structure of the public relations/communication department: Key findings from a global study

This paper reports on some of the core findings from a program of research focused on examining the structure of public relations/communication departments. It draws on a recent major global study that was sponsored by the former Research Foundation of the International Association of Business Communicators (IABC). Analyzing the results from interviews with 26 Chief Communication Officers (CCOs) located in each of the five continents and from a survey sample of some 278 CCOs based in organizations headquartered across the globe, the study found quite notable variations in the type of departmental structures. No one dominant structural model emerged. In effect, each organization appeared to adopt a structural design to suit their individual circumstances, although there were nevertheless some reasonably common component functional elements within each department. CCOs identified those variables that they believed most influenced the design of the public relations department structure. While recognizing department structure is situation dependent, the evidence suggests that CCOs create hybrid structures unique to the circumstances. What was perhaps most surprising was that department structure did not appear to be strongly influenced by department size, other than in terms of the vertical structural design. In short, there do not appear to be any common formulas or prescribed solutions for how organizations should or do orchestrate the design of the public relations department structure, rather CCOs appear to be able to exercise a degree of latitude in determining what works best for them.