A Model for Developing International Student Exchanges

This paper presents a model of international student exchanges that considers the needs and expectations of both host and guest country. It draws on the literature on international social work in addition to the experiences of the authors, who have taught social work courses abroad and conducted numerous service projects in the Caribbean Islands. One author has been placing social work students in international field practica for the past 10 years.

This model of developing and maintaining international student exchanges suggests that communication is at the core of successful international work. The process of developing the exchanges should include the following communication steps for both host and guest nation: (1) establish a feedback loop with potential participants; (2) gain an overview of the other country; (3) provide orientation at micro, mezzo and macro levels; (4) identify gains; (5) consider costs; (6) clarify expectations; and (7) establish roles for the student, field liaison, and field supervisor. The aim is to enhance the quality of the experience for all by utilizing a strengths‐based approach. The model emphasizes long‐term relationships, mutual respect for diversity and commitment to reciprocity at all stages. Finally, the model presents principles that serve to maintain relationships internationally. Examples from the authors' experiences are presented throughout to illustrate the process.     

Managing the donation service experience

This article examines the implications for nonprofits of managing donation exchanges using customer relationship management and service blueprinting. It presents a case study of one U.K.‐based nonprofit and identifies a range of issues that might make managing donation service exchanges more complex than occurs in the for‐profit setting. In particular, the fact that there are multiple simultaneous exchanges means that it may be difficult to separate donation processes from other organizational activities such as membership and campaigning. We explore the utility of service blueprinting in aiding the management of this complexity.     

'Du hast jar keene Ahnung': African American English dubbed into German

This paper explores the translation of sociolinguistic variation by examining the ways that African American English (AAE) is dubbed into German. In discussing this ubiquitous yet poorly studied area of language use, I show that ideas about language as an index to social groupings are transferable to the degree that the ideas overlap in the cultures in question. In the case of German, if the character being dubbed is young, male and tied to the street cultures of the urban inner city, then AAE is dubbed using a form of German that has links to the urban youth cultures of north‐central Germany. The transferability of sociolinguistic variation is important to issues related to cross‐cultural communication and the ideologies that may play a role in the outcomes of that communication as well as to linguistic creativity and language style more generally.     

Translating knowledge into practice: using simulation to enhance mental health competence through social work education

ABSTRACT

Simulation-based learning (SBL) is an innovative experiential teaching method where students and instructors interact with a simulated client to foster students’ holistic competence in practice. Considering the context of North America where social workers are the largest service provider in the field of mental health, it is critical for educators to enhance competencies in students during the social work program. Guided by competency- and simulation-based, adult learning frameworks, this paper illustrates the development and integration of a range of educational activities into a treatment-focused advanced mental health course in the social work curriculum. We conclude by discussing how SBL enhances students’ mental health competence and provide recommendations when developing SBL in the mental health curriculum in social work education.     

Constructing ethnicity in interaction

In the present study, I continue ongoing efforts to incorporate social constructionist viewpoints into sociolinguistics by demonstrating how two interlocutors use linguistic resources to project and shape ethnic (and other facets of) identity in unfolding talk. The interaction is a sociolinguistic interview from a large‐scale sociolinguistic study of a rural tri‐ethnic community in the southeastern U.S. I examine a range of features and types of features and in addition use both quantitative and qualitative methods. Further, I examine the linguistic usages of both the researcher (the interviewer) and the research subject. The analysis confirms that identity is dynamic and multifaceted and is very much a product of ongoing talk, although pre‐existing linguistic and social structures also come into play. In addition, the analysis demonstrates that identity is dialogic as well as dynamic and that researchers play a large role in shaping the linguistic usages of those they study.     

Contributing Factors of Adult Adoptees’ Identity Work and Self-Esteem: Family Communication Patterns and Adoption-Specific Communication

Drawing from family communication patterns (FCP) theory and the communication-based conceptual model of adoptive identity work (Colaner & Soliz, 2015), we investigated the ways that families’ adoption-focused communication and general communication environment predict identity work and self-esteem in adult adoptees (n = 143). Specifically, we tested the assumption that FCP (i.e., conversation and conformity orientation) serve as a backdrop for adoption communication openness and adoptive identity work. Structural equation modeling revealed that conversation orientation—but not conformity orientation—significantly predicted adoptive parents’ communicated openness about adoption. Adoption communication openness negatively predicted adoptees’ preoccupation with adoption. Indirect paths between conversation orientation, adoption communication openness, and adoptive identity and self-esteem illuminated the importance of the general communication environment on adoption outcomes. Implications are explored for expanding understanding of adoptive family communication and advancing FCP theory by testing its nature as a context-specific and/or global assessment of family communication.     

Using Emotional Labor to Create and Maintain Relationships in Service Interactions

This article investigates the complex relationships between service workers and customers in both luxury and nonluxury retail settings. Though much of the sociological research on sales and service work concentrates on relatively low‐status positions, this research explores the importance of the service worker as expert and artisan. Using the concept of emotional labor introduced by Hochschild, this study examines whether emotional labor, in certain service and sales contexts, can be used to create and maintain relationships between employees and customers. This research suggests a more complete theoretical understanding of service work as well as practical policy implications applicable to such concerns as turnover and morale, training and orientation, and communication and supervisory strategies.     

Communities of practice: Legitimacy not choice

Communities of practice has emerged as an alternative to other current sociolinguistic models such as speech communities and social networks, particularly in the area of language and gender. The valorization of non‐linguistic behaviours as adding further explanatory power to sociolinguistic models is timely: it has often been implicit in linguistic study (through ethnography) but rarely been given recognition. However, the types of self‐constituting communities of interest to sociolinguists are not the same as the communities of learning studied by Lave and Wenger (1991) and Wenger (1998) . If this construct is to be useful to sociolinguists, then the mechanisms by which it models access, gate‐keeping and its internal hierarchy need development. Using Eckert's (2000) Belten High data, and other work on adolescent talk, it is argued that gaining legitimate peripheral participation is a matter of sanction from within the hierarchy. Individuals do not have open access to communities based solely on their desire to be part of that community and to take part in its practices. While practices may define the community, the community determines who has access to that practice.     

Art as therapy: an effective way of promoting positive mental health?

The aim of this study is to evaluate the contribution that creative arts can play in promoting positive mental health and well-being. The research is based on a case study of an innovative art therapy programme delivered by a community-based mental health organisation in Northern Ireland, as part of a supported recovery programme. The study reported here explored the experiences and perceptions of the service users through in-depth interviews and focus groups. The art as therapy course was credited with improvements in self-esteem and self-confidence. It provided a safe space for reflection on mental health issues. Participants described the programme as cathartic and a springboard for engagement in a wide range of further projects. It is concluded that this type of project which addresses mental health issues in a supportive, positive, non-clinical environment can encourage and facilitate empowerment and recovery through accessible creative programmes. However, to date these programmes are time-limited, small-scale and marginal to the approach adopted by statutory service providers.     

Gendered,Invisible Work in Non‐profit Social Service Organizations: Implications for Worker Health and Safety

Nonprofit organizations (NPOs) play an important role in the provision of health and social services. In Canada the nonprofit sector includes 7.5 million volunteers and employs over 1.6 million paid workers. The sector is overwhelmingly female‐dominated — women make up over 80 per cent of workers in these nonprofit services. Work performed by women has traditionally been undervalued and invisible. It has often been considered safe by researchers, employers, policymakers and sometimes even workers themselves. Although there is some indication that jobs in the restructuring social services sector can be characterized by constant demand, high stress and violence, research into the working conditions and health hazards of these types of jobs has not been a priority. Using data from a qualitative study examining work in NPOs, we trace the ways that work performed in these workplaces is both gendered and invisible. We identify three types of invisible labour. ‘Background work’ facilitates and supports more visible and recognized organizational activities. Certain organizational language obscures the full spectrum of work that takes place in the organizations and the risks it may involve. ‘Empathy work’ includes the relationship building, counselling and crisis intervention that comprise key components of social service delivery. ‘Emotional labour’ involves the management of client emotions and workers' own emotions in the process of working with clients and delivering care under conditions of scarcity and contraction. The invisibility of these activities means that much of the day‐to‐day work done in the organizations, while particularly important in the context of social service restructuring, is taken‐for‐granted and undervalued by organizational outsiders. As a result, many of the hazards present in the jobs are hidden from view and workers' health may be compromised. We argue that the invisibility and taken‐for‐grantedness of certain types of work in NPOs is reflected in, and constitutive of, particular exclusions and shortcomings of current occupational health and safety systems designed to protect the health of workers.     

Problems with the 'language‐as‐resource' discourse in the promotion of heritage languages in the U.S.A.

In the United States, language 'rights' have been tethered to ethnic or racial entitlements as a means to redress historical patterns of discrimination and exclusion. The perception that language 'rights' are about the redress of past wrongs has had negative effects on efforts to gain broad public support for the teaching and maintenance of languages other than English. The language‐as‐resource orientation ( Ruiz 1984 ) is considered as an alternative to a language rights approach. However, analysis of texts produced by advocates of the heritage language movement reveals the shortcomings of the language‐as‐resource metaphor in advancing broad‐based support for the teaching, maintenance, and use of minority languages in the U.S. While efforts to promote heritage language education as a national strategic priority may result in short‐term governmental support, wider and more sustained popular support for such programs will require significant modifications in the underlying values and ideologies about the status and role of languages other than English in education and public life.     

"They Have More Money but I Speak Better English!" Transnational Encounters between Filipina Domestics and Taiwanese Employers)

This article explores how Taiwanese employers and Filipina migrant domestic workers negotiate their class locations and identities, with an emphasis on the symbolic struggles surrounding linguistic exchanges in transnational contexts. Taiwanese newly rich employers validate their middle-classhood with the consumption of migrant labor service and the investment of English tutoring for their children. Filipinas flee underpaid middle-class occupations in their stagnant national economy to work as foreign maids; they maneuver their linguistic capital, inherited from the American colonizer, to enhance their status vis- -vis Taiwanese employers. This South-to-South employment relationship illustrates the ambiguous micropolitics of producing class boundaries. The English language serves as a means of symbolic domination and resistance in their daily communication and job negotiation.     

Green Care services in the Nordic countries: an integrative literature review

This article reviews Nordic literature on Green Care for people out of work or school, or with mental health- and/or drug-related problems, published from 1995 to April 2014. Green Care is a well-established international concept that uses animals, plants and nature in an active process to offer health-promoting activities for people. Reports, evaluations and scientific articles are included. The main finding was that the Green Care services described in the literature provided positive activities for our target group. Seven main categories emerged during the analysis: mastery and coping, positive effects on mental health, physical activity, structure and meaningfulness, the feeling of dignity produced by performing a decent ordinary job, social gains, animals and nature experienced as being supportive. Essential intervention factors identified can be described as: (i) contact with animals, (ii) supportive natural environments, (iii) the service leader as a significant important other, (iv) social acceptance and fellowship with other participants and (v) meaningful and individually adapted activities in which mastery can be experienced. These five components interact in a holistic way; the synergetic effects extend the sum of the single factors.     

Virtual Worlds and Social Work Education

ABSTRACT

The introduction of computerised virtual worlds in the early twenty-first century was considered to be an innovation that would be widely used in higher education. There are a number of examples of virtual worlds used for higher education in medicine, nursing, and allied health, including examples in social work. The aim of this article is to explore the potential value of virtual-world technology to enhance the student learning experience for social work education in interpersonal communication skills in a virtual health centre. Findings of a study of Australian undergraduate social work students who engaged in a role play in a virtual health centre for skill development in interpersonal communication are presented. The study findings highlight issues for social work educators to consider when deciding whether or not to use virtual-world technology in social work education, and when designing further research on similar innovations.     

Financial Altruism or Unilateral Resource Exchanges? Toward a Pure Sociology of Welfare

Questions concerning the essential nature of altruism, the existence of an altruistic personality, and the genetic, biosocial, and social psychological bases of altruistic behavior have dominated theory and research on the topic. The current paper reconceptualizes financial altruism sociologically as a form of unilateral resource exchanges, or welfare. The alternative definition employs Donald Black's (1979, 2000) analytic approach to describe and explain the behavior of welfare with its location and direction in social space. The paper offers several propositions that purport to explain variations in welfare by drawing upon cross‐cultural research. In general, welfare flows in the direction of those who are less integrated and who have lower social status. In addition, welfare varies directly with intimacy, conventionality, and respectability. Finally, welfare varies inversely with relational distance, cultural distance, and group size. The paper concludes with a brief discussion of strengths and limitations of the general propositions advanced.     

Role-played interviews with service users in preparation for social work practice: exploring students’ and service users’ experience of co-produced workshops

Abstract

Within a Theory and Practice of Social Work module, prior to embarking on practice placements, social work students practised professional communication skills with people who had used social work services. They undertook role-played interviews with service users about real issues, which had led individuals to seek assistance in the past. Using principles of co-production, the workshop was developed in partnership with members of the University’s social work service users and carers’ group. Care was taken to safeguard service users’ well-being, as well as developing an effective learning opportunity. Drawing on evaluations by students and feedback from service users, this paper discusses the process of planning and delivering the workshops, as well as perceived outcomes for both groups. Findings indicate that students valued the opportunity to engage with service users, gaining key learning about their own practice skills. Service users described a boost to self-esteem through contributing to students’ learning. The workshop provides an example of how service user involvement in social work education has evolved from a primary focus on sharing personal testimonies to active participation in student skill development. It underlines the importance of investment in service user involvement to achieve an appropriate context for such projects to develop.     

Work in unemployment - occupied or preoccupied? A review

This review explores the literature on the concept of work in unemployment and its relationship to health. A range of literature about the activities of unemployed people is reviewed and discussed with reference to three questions: What do unemployed people do?, What activities are associated with the health of unemployed people? and Do unemployed people work? From the literature, two groups of unemployed people are described: those who are characterised by active patterns of activity and those characterised by passive patterns. It is argued that the active group is psychologically healthier than the passive group. Concepts of work in both groups of unemployed individuals are presented, arguing that the active group seeks to replace employment with other work activities and that the passive group are engaged in work also, but that this presents as fret and preoccupation about their situation. These concepts of work are presented in the context of three major theoretical models of the personal impact of unemployment. Finally, implications for practice and directions for future research are suggested.     

A Methodological Comparison of Age‐Period‐Cohort Models: The Intrinsic Estimator and Conventional Generalized Linear Models

Age‐period‐cohort (APC) accounting models have long been objects of attention in statistical studies of human populations. It is well known that the identification problem created by the linear dependency of age, period, and cohort (Period = Age + Cohort or P = A + C) presents a major methodological challenge to APC analysis, a problem that has been widely addressed in demography, epidemiology, and statistics. This paper compares parameter estimates and model fit statistics produced by two solutions to the identification problem in age‐period‐cohort models—namely, the conventional demographic approach of constrained generalized linear models (Fienberg and Mason 1978, 1985; Mason and Smith 1985) and the intrinsic estimator method recently developed by Fu (2000; Knight and Fu 2000; Fu, Hall, and Rohan 2004). We report empirical analyses of applications of these two methods to population data on U.S. female mortality rates. Comparisons of parameter estimates suggest that both constrained generalized linear models and the intrinsic estimator method can yield similar estimates of age, period, and cohort effects, but estimates obtained by the intrinsic estimator are more direct and do not require prior information to select appropriate model identifying constraints. We also describe three statistical properties of the estimators: (1) finite‐time‐period bias, (2) relative statistical efficiency, and (3) consistency as the number of periods of observed data increases. These empirical analyses and theoretical results suggest that the intrinsic estimator may well provide a useful alternative to conventional methods for the APC analysis of demographic rates .