Social Defenses Against Organizational Learning

It is argued that for organizational learning to occur maladaptive social defenses within the organization have to be altered. The origins of the concept of social defenses are traced through the work of Jaques and Menzies. A new concept of system domain, and related concepts of system domain fabric, and system domain defenses, are proposed in order to account for the difficulties in sustaining organizational change in organizations that share a similar primary task. Organizational learning is defined as occurring when there is co-evolution of organizational container and contained. The article distills variables from three successful consultancy/action research projects which are characteristic of organizations that are learning, and it is hypothesized that the creation of organizational awareness is necessary for organizational learning to occur.     

The Practice of Multimodal Approaches, the Challenge of Cross-Cultural Communication, and the Search for Responses

The development of multimodal approachespresents an opportunity for human beings to increasetheir competence in managing complexity, while at thesame time brings a challenge of cross-culturalcommunication. Some claim that two approaches have beenproposed for tackling this challenge: an approach offrameworks and an approach ofdiscourse. Some go further to contenddropping frameworks and taking up discourse. This paper argues that, if it istrue that there exist these two approaches, neither theframeworks nor the discourseapproach alone is sufficient. It is suggested thatresearchers and practitioners may be better equipped byparticipating in discourses with and among frameworks.Employing three metaphors, this paper proposes that, inthe way force-fields andconstellations require and imply each other, both frameworks anddiscourse are necessary for human beings to act as aPeircian fiber-cable in socialproblem-solving.Requests for reprints should be addressed to Zhichang Zhu, Department of Information Systems, Lincoln School of Management, Lincoln LN6 7TS, United Kingdom.     

Emotional Climate in a European Problem Area: East Berlin and West Berlin Three Years After Reunification

In autumn of 1992, three years after the unification of Germany, during a period of violent attacks against foreigners, 120 students from East Berlin and West Berlin and 20 foreign students living in West Berlin answered the Emotional Climate Questionnaire developed by de Rivera and Fernandez-Dols. Foreign respondents expressed a positive attitude toward their government/state and believed in prosocial behavior to a greater extent than respondents from East Berlin and West Berlin. Whereas East Berlin students disagreed only somewhat with statements in favor of selfishness and egoism, West Berlin students strongly disagreed with them. We attribute the differences that were found in the answers of the foreign students to their national values. In addition, we regard the differences between the emotional climates of East Berlin and West Berlin as reflecting a climate of instability among East Berliners. We interpreted selfishness as a kind of polarized behavior indicating a climate of instability. A factor analysis revealed 5 factors of an emotional climate: Nation's Future, Just World, Reactive Egoism, Scepticism, and Basic Egoism. The concept of emotional climate is discussed on the basis of the current data.     

The design of organizations and the right to act

Recent innovations in the structure of formal organizations suggest possible directions for the design of schools to bring about high achievement. The structure of output-driven in contrast to administratively-driven schools is described, and designs are described which address both the goal of high achievement and the goal of reduced inequality.An earlier version of this paper was presented as the author's Sorokin Lecture at the annual meeting of the Eastern Sociological Society, Boston, March 1993.     

When All That Is Solid Melts Into Language: Judith Butler and the Question of Matter

Judith Butler's analysis of corporeal matters offers an exemplary account of the hidden political agenda within the very grain of representation and discourse. This essay, however, argues that language and its political implications are even more complex and curious than Butler concedes. The author contests the conflation of writing with Culture, as if Culture is the constitutive and enclosed space of productivity and transformation. She argues that the question of Nature has not been provoked in Butler's analysis but answered and dismissed much too quickly. The author extends the problematic of writing to biology and suggests that Nature is literate.     

Touristic authenticity,touristic angst,and modern reality

The tourist has become the symbol of a peculiarly modern type of inauthenticity. This paper explores the criticisms that have been directed at the reality experiences of the tourist. In so doing, the following inexhaustive typology of touristic realities is developed: 1) the first-order or true tourist, 2) the second-order or Angst-ridden tourist, 3( the third-order or anthropological tourist, and 4) the fourth-order or spiritual tourist. Each of these types represents a progressively more intense search for reality through travel. Each is, however, criticized for participating in its own form of inauthenticity.After exploring the reality experiences and criticisms of each of these travellers, the paper turns the tables on the cultured despisers of tourism to argue that perhaps the lowly first-order tourist is not so inauthentic after all. True, this traveller may not be having a real heroic adventure, but such is not the goal. Rather, the reality experienced by the first-order tourist is a pleasurable liberation from the normal concerns of everyday life which simultaneously reaffirms commitment to that reality. Quite frequently the first-order tourist is less concerned about having a real experience in the visited place than in experiencing family and friendship relationships-relationships completely ignored by the anti-touristic tourists in their search for authenticity in someone else's reality.The author would like to thank Peter L. Berger, Harry C. Bredemeier, Warren I. Susman, and M. Kathy Kenyon for their comments and suggestions on earlier versions of this paper. This research was supported in part by NIMH grant no. 5 T32 NH14660.     

Old Structures,New Relations: How Community Development Credit Unions Define Organizational Boundaries

Studies of organizational dynamics examine the manner in which an organization's immediate environment defines the rules and requirements to which individual organizations must conform in order to receive legitimacy and support (Scott, 1992:132). In this paper we consider the question of how an organization can achieve legitimacy and support without necessarily compromising its organizational forms or practices to isomorphic pressures. We frame the question in terms of the boundaries between organizations and their environments. Where the population ecology studies show the survival value of adopting known organizational forms and practices, and neoinstitutionalism addresses the need to display compliance with accepted forms, our case study demonstrates the possibility of removing an organization or set of organizations from the familiar interaction by naming it as a subfield of the organizational field, sharing the environment, but out of the way of predefined norms and practices.     

The VFW — A case study in the “iron law of oligarchy” and goal displacement

The iron law of oligarchy is applied to the VFW. Using participant observation and qualitative interviews, membership of the VFW is dichotomized into a leadership oligarchy and a drinking membership. Opinions of members of the two groups about the purposes of the organization and about each other are documented. An historical analysis traces the change in organizational goals over time from promoting nationalism, fraternalism, and special benefits for members to political advocacy of veterans' rights.     

A Cultural Perspective on the Study of Chinese Adolescent Development

This paper argues that the dominant Western construction of adolescent development which defines adolescence as an individuation process with the primary theme of developing an autonomous self is alien to the Chinese cultural system. In contrast to the Western conception of an autonomous self based on separation from others and self-other differentiation, the Chinese conception of self is more complicated. Based on the Chinese-West differences, the paper argues that the borrowed Western concept of self and the Western models do not appear to fit Chinese adolescents' experience. A concept of self-in-relational-network is therefore proposed for understanding the unique developmental processes and outcomes of Chinese adolescents.     

Reflexivity

Just as the concept paradigmenergized the human sciences in spite of its manydefinitions and uses, so now does the conceptreflexive seem to be of increasingsalience, again with many definitions and uses. It is argued thatreflexivity, as a fundamental human quality underliesvarious attempts to understand and intervene in humanrelationships. By juxtaposing paradigms, reflexivity, and therapeutic progression it is possible toset out several types of reflexivity, some relativelyself-contained and others at the edge of our possibleknowledges.     

The Tyranny of the Customer and the Cost of Consumerism: An Analysis Using Systems and Psychoanalytic Approaches to Groups and Society

This paper argues that an organizationaldiscourse on consumerism is replacing a prior discourseof dependency. This discourse encourages, and isencouraged by, economic rationales for behavior and ismarked by the collapse of many complex societal rolesinto the simpler category of customer.Moreover, practices emergent from consumerism andeconomic rationalism often act as organizational andsocial defences against anxieties about theuncertainties and changes occurring in a worldincreasingly dominated by global markets where thecustomer is sovereign. Six workinghypotheses are proposed to explain the operation of these new socialdefences. Evidence in support of these hypotheses comesfrom collaborative action research projects in which theauthor is involved. The argument moves toward a consideration of the new consumerprovider pair which, it is proposed, has becomea major signifier within the consumer discourse andwhich might be considered as a transitional pair indealing with widespread organizationalchange.     

“Queer's” Near Absence in Academic and Student Service Websites

This essay studies several Websites that deal with mainly U.S. universities' LGBT/Queer student services and/or LGBT/Queer academic programs, and it considers the terminology such programs apply to name themselves. Notably, the term queer is almost absent on many of these sites, especially sites that are non-academic and provide student services. Drawing on Annamarie Jagose's Queer Theory, the author suggests that the term queer may be too threatening, too ambiguous, and too masculine to be useful in naming these programs and services. While numerous specific university sites have been explored, the essay focuses on the listings of services and programs found on two sites: University of Illinois-Chicago's site College/University Lesbian Gay Bisexual Transgender Centers/Programs at http://www.uic.edu/org/lgbt and John Younger's Website University LGBT Programs: Lesbian, Gay, Bisexual, Transgender, and Queer Studies in the USA and Canada at http://www.duke.edu/web/jyounger/lbgtprogrs.html.     

Predatory,developmental, and other apparatuses: A comparative political economy perspective on the Third World state

Disappointment over the contributions of Third World state apparatuses to industrial transformation and the increasing intellectual dominance of neoutiliarian paradigms in the social science has made if fashionable to castigate the Third World state as predatory and rent seeking. This paper argues for a more differentiated view, one that connects differences in performance to differences in state structure. The incoherent absolutist domination of the klepto-patrimonial Zairian state are contrasted to the embedded autonomy of the East Asian developmental state. Then the internal structure and external ties of an intermediate state — Brazil — are analyzed in relation to both polar types. The comparative evidence suggests that the efficacy of the developmental state depends on a meritocratic bureaucracy with a strong sense of corporate identity and a dense set of institutionalized links to private elites.     

GLB + T?: Gender/Sexuality Movements and Transgender Collective Identity (De)Constructions

In the United States during the 1990s, there emerged a new form of collective political organizing and action around transgender identity. In this essay, the author depicts the dynamics of transgender activism during the mid-1990s based on original research in the form of a postmodern ethnography of transgender activism. Using data from field research, interviews, and observation, the author illustrates the way that transgender activism was characterized by simultaneous claims to a shared transgender quasi-ethnic identity and the complications thereof. In particular, the author details transgender social movement processes of identity—both processes of collective identity construction and deconstruction—demonstrating that transgender politics are not simply identity politics nor deconstructive (queer) politics. Using constructionist social movement literature, the author argues that in sexuality/gender studies we must expand our understanding of identity politics in order to understand the simultaneity of constructions and deconstructions of identity and gender/sexuality movements today.     

Policies over time and pareto optimality

This paper is concerned with sequences of policies that occur over time in voting models and planning procedures. The framework for our analysis includes assumptions that are satisfied by models in the corresponding literatures, together with other standard assumptions for microeconomic analysis that involve time. The starting point for our analyses is the prespective that results from combining the following (widely held) views: 1) certain voting models and planning procedures can be interpreted as being non-tatonnement or sequential processes (where each policy in the sequence that is generated is actually experienced by voters or consumers) and 2) an alternative being Pareto optimal in any given period (temporal Pareto optimality) is the appropriate efficiency criterion only if the alternative is the final outcome from a tatonnement process-and that, otherwise, one should examine the efficiency of the entire path (using intertemporal Pareto optimality). Our first observation about the planning literature is that is has (by and large) neglected the efficiency criterion that is appropriate for the discrete-time procedures that can be interpreted as non-tatonnement or sequential processes-and that, what's more, such trajectories will (in general) fail to meet this criterion. Our second observation identifies some results that can be used to establish that some of these trajectories will at least be ultimately intertemporally Pareto optimal. In our discussion of voting theory, we review Buchanan's opposition to requiring (social) choice consistency for voting procedures-and his argument for this position on (Pareto) efficiency grounds. We then consider voting procedures that can be interpreted as non-tatonnement or sequential processes and arrive at the conclusion that, in these cases, (i) majority rule cycles are intertemporally Pareto inefficient and (ii) achieving intertemporal Pareto optimality requires choice consistency. We then go on to show that related observations apply to Kramer's normative conclusions about his dynamical model of political equilibrium — and identify some further references where similar observations apply. In the final part of our discussion of voting models, we arrive at the further conclusion that, in the most relevant cases, a trajectory that stays in the temporal Pareto set is not necessarily more desirable (on efficiency grounds) than one that doesn't.This paper has been improved by helpful comments and suggestions that have been provided by Kenneth Arrow, an anonymous referee, and the editor who handled the paper.Peter Coughlin gratefully acknowledges financial support provided by (i) National Science Foundation Grant No. SES-8409352, and (ii) the Center for Advanced Study in the Behavioral Sciences at Stanford (with support from National Science Foundation Grant No. BNS-8700864 and the Alfred P. Sloan Foundation).     

Caught in a Winding,Snarling Vine: The Structural Bias of Political Process Theory

The study of social movements has recently been energized by an explosion of work that emphasizes political opportunities—a concept meant to come to grips with the complex environments that movements face. In the excitement over this new metaphor, there has been a tendency to stretch it to cover a wide variety of empirical phenomena and causal mechanisms. A strong structural bias is also apparent in the way that political opportunities are understood and in the selection of cases for study. Even those factors adduced to correct some of the problems of the political opportunity approach—such as mobilizing structures and cultural framing—are subject to the same structural distortions. We recommend social movement analysis that rejects invariant modeling, is wary of conceptual stretching, and recognizes the diverse ways that culture and agency, including emotions and strategizing, shape collective action.     

A quantitative theory of preferences: Some results on transition functions

We investigate a general theory of combining individual preferences into collective choice. The preferences are treated quantitatively, by means of preference functions (a,b), where 0(a,b) expresses the degree of preference of a to b. A transition function is a function (x,y) which computes (a,c) from (a,b) and (b,c), namely (a,c)=((a,b),(b,c)). We prove that given certain (reasonable) conditions on how individual preferences are aggregated, there is only one transition function that satisfies these conditions, namely the function (x,y)=x·y (multiplication of odds). We also formulate a property of transition functions called invariance, and prove that there is no invariant transition function; this impossibility theorem shows limitations of the quantitative method.Research supported in part by the National Science Foundation.     

Estimating the extent and degree of Gambling related problems in the Australian population: A national survey

A stratified random doorknock method was used to interview 2744 respondents in four state capitals in Australia. The interview was in 3 parts with the latter two only administered to regular, once per week or more often gamblers (N=290). The measures completed by this group included the South Oaks Gambling Screen and a range of psychological measures. A conservative interpretation of the results was that problem gamblers, defined in terms of a range of personal and interpersonal gambling-related costs, comprised 1.16% (±0.34%) of the Australian population. It was estimated that problem players losses may account for about one quarter of all expenditures on gambling.     

Psychosemantics of “One-China” Conception: Fourth-Dimensional Resolution of Taiwan–Mainland Political Deadlock

The political conflicts between Taiwan and the Mainland have progressed, for over 50 years, from the historical hot civil war for the exclusive ownership of one China's territorial sovereignty to the contemporary cold rhetoric circularity around the geopolitical symbolism of the one-China principle. In the process, the United States has been intimately entangled in the disputes in terms of 3 alignment stages--from an unambiguous pro-Taiwan before the 1970s, the ambiguous neutrality in the early 1970s, to the contemporary pro-Mainland China. Despite the fact that during the past 3 decades the United States honored the arms sales and the Taiwan Relations Act commitments in Taiwan's favor, and simultaneously conferred the 3 Nos and 3 communiqués in Mainland China's favor, the cross-Strait tensions have persisted without the prospect of a definitive foreseeable resolution. Further, because of the lack of explicit conception of one China, the United States has to constantly resist the opposing persuasions of the 2 sides, and therefore must continue to rely on the ambiguous dual deterrence strategy for maintaining the dynamics balance over the Taiwan Strait. For such endeavors, the Clinton 4 frameworks and the Bush 5 Taiwan policies have proven to be very effective, but mostly to the extent of assuming a passive role in preventing military confrontations.     

Lying about running: The functions of talk in a scene

The running scene rests upon a system of beliefs (a code) about the qualities of running performances. Membership in the scene entails the interrelated use of conversational forms and the presentation of a team identity. The forms consist of nomic talk, ritualized lying and code truth telling. Within each form, the runner may lie about or manage information regarding running performances in order to construct, maintain or attack the system of beliefs. The lie, then, plays a major role in the scene as a device of social interaction.