Strengths And Struggles: Overseas Qualified Social Workers' Experiences In Aotearoa New Zealand

Abstract

A growing number of professionals practise in a country other than the one where they obtained their professional qualification. A mixed-methods study explored the experiences of one group of such professionals, overseas-qualified social workers practicing in New Zealand. This article reports findings from four key informant group interviews and an online survey (N = 294), including this population's satisfaction with their employment, their introduction to local practice, and experiences of mistreatment and discrimination. The study highlights migrant social workers' desire for better access to information and induction opportunities to orient them to the local practice environment and notes their experience of discrimination in the workplace. Such findings require a thoughtful response from practitioners and professional bodies and is worthy of further research and discussion. We argue that migrant social workers in New Zealand require orientation activities tailored to meet their needs and a more welcoming system of recognition of the skills and experience they bring.     

How transformational leadership positively impacts organizational citizenship behavior in successful Chinese social work service organizations

Social work service organizations (SWSOs) have developed quickly, and there were nearly 8,000 of such organizations throughout China in the end of 2017. However, this rapid growth has brought both great opportunities and challenges. Globally, leadership has received increasing attention in the social work profession in the 21st century. Among different types of leadership, transformational leadership has been identified as a key issue in bringing more innovation and motivating employees' organizational citizenship behavior to overcome such challenges. Therefore, this study aimed to focus on social workers from the 170 applicants of the “Top 100 Social Work Service Organizations of 2017” which could be seen as the more successful SWSOs in China to examine how transformational leadership impacts organizational citizenship behavior by considering two mechanisms, workplace social capital and professional autonomy, in different areas throughout China. A two‐step process analysis was employed. First, a structural equation model was theoretically built, and it examined the direct and indirect relationships among all four latent variables, considering two mediation effects. Second, multiple group (high social work developed area group versus low social work developed area group) analyses tested the moderation effect. This study confirmed the key role of transformational leadership in the success of SWSOs and found workplace social capital as a full mediator and professional autonomy as a partial mediator in the relationship between transformational leadership and organizational citizenship behavior. These findings may shed light on the further development of SWSOs from the perspective of enhancing social workers' organizational citizenship behavior.     

PERCEIVED DISCRIMINATION AND WORK‐TO‐LIFE CONFLICT AMONG WORKERS IN THE UNITED STATES

Following scholarship that highlights the importance of negative workplace relationships in predicting conflict between work and nonwork domains, this study examines whether perceptions of sex, race, and age discrimination are related to work‐to‐life conflict using data from the 2002 National Study of the Changing Workforce (N = 2,335). The potential moderating role of workplace social support, including coworker support and supervisor support, is also examined. All three forms of perceived discrimination are associated with higher levels of work‐to‐life conflict even when workplace social support is controlled for. The findings indicate limited support for the moderating role of workplace social support.     

Practice Change in Child Welfare: The Interface of Training and Social Work Education

This article examines perceptions of the relationship between professional education and workplace training among a select group of public child welfare employees who pursued graduate social work education during a period of major practice change at their agency. Focus groups were conducted with representative members of graduating cohorts as students completed their studies to explore the connections and distinctions between their professional education and the workplace training that introduced case practice reform. Experienced caseworkers, supervisors, and management-level staff, study participants were well situated to contemplate the changes in process at their agency. They offered insights into the progress of reform and the challenges of sustaining change as well as their roles as professional social workers in carrying reforms forward.     

The State,Unauthorized Mexican Migration,and Vulnerability in the Workplace

For the last 20 years, migration scholars have generated a number of important empirical insights about the ways in which the state, through the enactment of immigration policies, creates workplace vulnerabilities such as discrimination, harassment, wage theft, workplace raids, and the threat of deportation. Recent studies of illegality also examine the role of the state but do so in a way that explores what legal status means and how it is experienced in everyday lives of migrants marked as “illegal” by the state. This article reviews recent research that shows that the state operates in a gray zone of enforcement that puts migrants in ambiguous social spaces and heightens their vulnerability at work. However, research also finds that migrants find ways to exert their agency in challenging work environments.     

Fragmented Sisters? The Implications of Flexible Working Policies for Professional Women's Workplace Relationships

Much is being done by governments and organizations to help workers reconcile their family and employment responsibilities. One such measure has been the introduction of flexible working policies. While academic and policy debates focus on the barriers to flexible working, less consideration is paid to those who work alongside flexible workers. Through a gendered lens, this article focuses on professional women and explores the implications of UK flexible working policies for women's workplace relations in organizations that have traditionally been based on male models of working. Drawing on interviews conducted in three English organizations, it was found that the women's interests did not always coincide and that their social relationships, with respect to flexible working, involved both support and resentment. In particular, the women's interests were affected by organizational and job‐related factors and their stage in the life course. These findings illuminate the ways in which policies are negotiated at the level of daily workplace life and show that co‐workers are a pivotal part of the wider picture of flexible working.     

The hospital accident and emergency department: what is its role?

The problem over the use of accident and emergency departments is portrayed in terms of a typical conflict between professional and lay needs. However, in contrast with the more common image of the professional hospital doctor successfully developing both structural and interactional strategies for maintaining professional dominance over the patient, it is argued that the structural characteristics of the accident and emergency department pose control problems for the profession. These control problems have been exacerbated by developments in other areas of the health service and have led to the development of policies which emphasize both clinical and social elements of patient need. Although there is apparent recognition by providers of the importance of taking into account patient need, the proposed policies are based on professional images of how patients 'ought' to use the service. What is clearly lacking is comprehensive data on how the public and the community wishes to use the service and how they actually use the service. Data from national and local studies on patient felt needs and patient demand for the hospital accident and emergency departments are presented and the implications for policy are discussed.     

Barriers to employment as experienced by disabled people: a qualitative analysis in Calgary and Regina,Canada

Public policies stress greater inclusion of disabled people in the labour market and suggest ways to implement accommodative measures to these ends. Often missing from this literature is the experiences of disabled people in labour markets. This article reports results from a qualitative study conducted in 2005 and 2006 consisting of one‐to‐one and focus group interviews with 56 disabled individuals participating in employment training programmes in Calgary and Regina, Canada. Findings suggest the presence of workplace and employer discrimination and labelling as primary factors impeding respondents’ success in securing and maintaining employment in the labour market. The 56 respondents provide strong evidence that perceptions of disability have a greater impact on their inability to maintain and secure employment than does the lack of accommodative practices and measures in the workplace.     

Employment and Sexual Orientation:

Economist, sociologists, and other social scientists have begun to study the influence of sexual orientation on individuals in the labor market, particularly with respect to employment discrimination. The conceptual framework developed in this paper connects lesbian, gay, and bixexual workers' disclosure of their sexual orientation to the economic and social characteristics of the workplace. Disclosure creates the potential for discrimination by employers and coworkers. The framework shows how sexual orientation operates independently and in interaction with other important characteristics such as race and gender. A review of existing research supports the hypothesis that discrimination against gay workers exists. Both workplace groups for gays and lesbians and those who work gay and lesbian workers (such as supervisors, personnel managers, and counselors) need to understand the relationship between disclosure and discrimination in order to make workplaces supportive of lesbian, gay, and bisexual workers.     

La constitution d'une élite du Welfare dans la France des années 1990

A neo-elitist interpretation of the relations between the governmental and administrative elites helps us understand new power relations at the top of the French state. Light is shed on the formation, during the last twenty years, of a “welfare state elite”, which has arisen around decision-making in the social service sector. An analysis of changes in social policies shows how an elite that has shared the same purposes in collective action has gradually asserted its identity as a group. With a very coherent view of public policies and of relations with the authorities exercising oversight (Cour des Comptes, IGAS), this elite has proven capable of exercising a strong influence over policy-making. Its institutionalization is corroborated by the long careers in this sector that lead to controlling professional know-how. In brief, a unified elite has arisen that might well leave lasting marks on the future of the French welfare state.     

‘Because they tip for shit!’: The Social Psychology of Everyday Racism in Restaurants

Despite the notion that racism and discrimination are things of the past, racial minorities continue to experience such treatment in everyday interactions, often occurring in commercial transactions. In this paper, we analyze data from a survey of restaurant servers (N = 200) and a qualitative field study. Both were designed to explore the racial climate in restaurants. Our findings show that servers not only observe their co‐workers practicing discriminatory behaviors but also report doing so themselves. Referring to this trend as ‘tableside racism’, we argue that restaurant servers engage in racist discourse, which functions to create and sustain stereotypes about black patrons. These workplace interactions shape the service that is extended to black patrons, thus resulting in a self‐fulfilling prophecy wherein they receive poor tips and treatment from blacks that reflect inferior service. To illustrate the process of server discrimination, we situate our findings in a social psychological framework.     

The Dawn is Too Distant: The Experience of 28 Social Work Graduates Entering the Social Work Field in China

Nurturing new, competent social work professionals requires multilevel preparation extending from school to the workplace. However, not much has been done to understand this school-to-work transition process in countries where the social work profession is still in an early stage of development. This paper reports the findings of an exploratory qualitative study of 28 new social workers in China, where social work is an emerging profession, on how they entered the field and what challenges they encountered. Their stories indicate that what they learned in school did form a foundation for the establishment of their professional identity in the workplace. However, due to workplace politics and to the lack of recognition of their professional status, they experienced an unsettling induction process. Coupled with the challenges of inadequate financial compensation, the careers of these new social workers may face an early end despite the great future for the profession promised by the government. Implications of this study for social work education in China are also discussed.     

关于发展社区养老模式的研究

我国已进入老龄化社会,老年人如何养老已成为我国社会生活中的一个突出问题。由于家庭结构和人口政策的变化,传统的家庭养老和社会养老己不能适应我国社会的现实需要,而社区养老模式以其独特的优势正引起广泛的关注,集中建设的专业化老年社区能更好地行使社区的养老职能,发挥出更大的社会和经济效益。构建和发展社区养老模式,须统筹协调,完善相关扶持政策;注重社区养老产品的差别化,拓宽养老目标群体的覆盖面;强化专业培训,实行养老服务人才资格认证制度;引用社会多种资源,完善社区助老服务设施;开发拓展,加快社区养老服务产业化进程;联合各方力量,加强对公众的宣传、引导。     

Denied Citizens of Turkey: Experiences of Discrimination Among LGBT Individuals in Employment,Housing and Health Care

The purpose of this article is to explore experiences of discrimination against lesbian, gay, bisexual and trans (LGBT) individuals in three domains of social policies: employment, housing and health care — domains in which LGBT individuals are not openly recognized as equal citizens and anti‐discrimination legislation is absent in Turkey. Drawing on qualitative content analysis of the data collected from 14 focus group interviews with 139 LGBT individuals conducted in ten provinces of Turkey in the first half of 2014, this article sheds light on diverse forms of discrimination facing LGBT individuals in employment, housing and health care in a largely under‐researched country. The article concludes that the contemporary understanding of Turkish citizenship and its practice are rooted in heterosexist universalism that does not recognize LGBTs as equal citizens, which, in turn, leads to systematic breaches of LGBTs' social rights in employment, housing and health care. The article shows that even strong and universalistic social policies fail to serve LGBTs on an equal footing with other citizens unless equal citizenship rights of LGBTs and anti‐discrimination principles are recognized and realized.     

Integrating post-qualification study into the workplace: The candidates' experience

The PQ framework for qualified social workers has struggled to become consistently established within workplace training and practice organisations across the UK. This is likely to become a focus for change as the Government reviews current structures and attempts to 'modernise the workforce' by encouraging the creation of cultures of post-qualification learning and continuing professional development [PQ/CPD]. This paper argues that the current emphasis upon the rhetoric of 'performance management' needs to be balanced by attention to the realities of integrating operational and professional development demands within socio-cultural contexts. This paper reports and discusses the results of a questionnaire survey into the experiences of registered PQ candidates within a Local Authority SSD. A summary of key results is provided. The discussion identifies a number of themes and strategies for integrating PQ into the workplace. These are based upon a range of attitudinal and practical factors, such as decision-making; supervision; study arrangements; mentoring; and motivation, that cover some of the experiences of candidates. The paper concludes by drawing parallels with similar developments within nursing and recommends that all stakeholders involved in PQ development need to help establish the conditions within practice contexts where social workers can link service and policy initiatives with the requirements for post-qualification study.     

Institutional legacies in TNCs and their management through training academies: the case of transnational law firms in Italy

In this article we highlight the effects of heterogeneous institutional contexts on transnational professional service firms, a relatively poorly studied issue. Specifically, we provide empirical analysis of how the specificities of the Italian institutional context affect the activities of English legal professional service firms in Milan. This reveals the intimate connection between a variety of capitalism, place specific workplace cultures and practices, and the institution‐related challenges transnational professional service firms and all transnational corporations (TNCs) face. We also reveal the way institutionally generated differences at the level of work practices are managed in transnational law firms through worldwide training programmes designed to ‘govern’ the practices of workers in different parts of the TNC's network. This emphasizes the importance of studying attempts to manage institutional heterogeneity at the level of workplace practices, something often missed in existing mesoscale studies of TNC governance structures. Consequently, we highlight detailed empirical archaeologies that explore the direct links between institutions and practices as an important component of future research on the effects of institutions on TNCs.     

Workplace discrimination and cancer

Data from the Equal Employment Opportunity Commission (EEOC) Integrated Mission System database were analyzed with specific reference to allegations of workplace discrimination filed by individuals with cancer under ADA Title One. These 6,832 allegations, filed between July 27, 1992 and September 30, 2003, were compared to 167,798 allegations from a general disability population on the following dimensions: type of workplace discrimination; demographic characteristics of the charging parties (CPs); the industry designation, location, and size of employers; and the outcome or resolution of EEOC investigations. Results showed allegations derived from CPs with cancer were more likely than those in the general disability population to include issues involving discharge, terms and conditions of employment, lay-off, wages, and demotion. Compared to the general disability group, CPs with cancer were more likely to be female, older, and White. Allegations derived from CPs with cancer were also more likely to be filed against smaller employers (15-100 workers) or those in service industries. Finally, the resolution of allegations by CPs with cancer were more likely to be meritorious than those filed from the general disability population; that is, actual discrimination is more likely to have occurred.     

Responding to student mental health concerns in social work education: reflective questions for social work educators

In this paper, we explore ways in which social work educators might respond to students who report that mental health issues underlie their difficulty in meeting core competencies, or otherwise use the language of mental health to describe their struggles to succeed in social work programs. We discuss various trends in policy responses in Canada, the US, the UK, and Ireland. While there are general policy trends, it is clear that responding to these kinds of issues requires the development of highly flexible and situated policy processes that can respond to student realities, concern for students’ rights and privacy, and an awareness of potential discrimination against students. These processes also need to meet the specificities of practicums, particular institutional policies, the mandates of relevant professional bodies, and the precise local legislative framework that shapes these situations. Given these varying contexts, in this conceptual paper, we used a framework on disability that is informed by critical theory to engage existing school policies and propose a set of reflective questions that can guide schools of social work to create an overall responsive environment. These reflective questions are designed to help social work educators balance the rights and needs of students with the professional and institutional demands that students meet core competencies in their education.     

Facing conflict: patterns of relationships amongst Lithuanian social workers in the workplace and the role of supervision

The complexity of the Lithuanian social work profession is analysed in this paper. The aim of the research presented is to identify the patterns of relationships that Lithuanian social workers develop in the workplace when facing conflict. The research findings suggest that social work presupposes instability, mobility, fluidity, risks and consequently conflict and multiple emotional reactions from those involved. The complexity of social work, evoking various professional risks and conflicts, anticipates emotional reactions from social workers, such as anger and avoidance. Professional conflict and change can become a resource of positive emotional reactions and a stimulus for the development of the organisation. Professional relationships that are based on equality, openness and participation, even in situation of change or conflict can cultivate energy, creativity and enthusiasm. For conflict within an organisation to be resolved, external support that is methodologically grounded and professional is needed. Supervision can help to recognise the interrelation of patterns of relationships in the workplace when facing conflict, through reflection on one's professional functioning.     

DISCRIMINATION, WOMEN, AND WORK: Processes and Variations by Race and Class

Research on gender and workplace stratification has made clear that persistent employment, wage, and mobility gaps exist, and that discrimination at organizational and interactional levels is playing a role. Few studies, however, have been able to directly capture processes involved. In this article, we draw on unique qualitative and quantitative data pertaining to verified cases of workplace sex and race discrimination (1988 to 2003), and analyze the discriminatory experiences of African-American and white women across various occupational statuses. Notable are high levels of discriminatory firing for both groups, but higher instances of race-based promotional discrimination for black women—a pattern partially linked to their disparate concentration in sex-segregated workplaces and in positions of lower occupational prestige. Our qualitative immersion into case materials reveals influential mechanisms and employer justifications, unique manifestations of differential treatment on the job, and the use of "soft skill" criteria in gatekeeper decision making. We conclude by discussing important dimensions of workplace discrimination for women, variations by social class and race status, and how complexities of status matter for what women experience and gatekeeper behavior.