The Implementation and Maintenance of a Behavioral Safety Process in a Petroleum Refinery

A values-centered and team-based behavioral safety process was implemented in a petroleum oil refinery. Employee teams defined the refinery's safety values and related practices, which were used to guide the process design and implementation. The process included (a) a safety assessment; (b) the clarification of safety-related values and related practices; (c) process design and executive overview; (d) safety-observation training; (e) feedback, recognition, and celebration; and (f) process maintenance. Data that span 20 years are presented to show the long-term impact on recordable incidents, lost-time cases, and direct costs of injuries. The implementation was associated with an 81% decrease in recordable incidents, a 79% decrease in lost-time cases, and a 97% savings in annual workers' compensation costs over an eight-year period. An interview with the vice president of the refinery is presented to highlight the process's influence on the refinery's safety culture.     

Behavioral Safety in the Food Services Industry: Challenges and Outcomes

During the course of a 6-year behavioral safety consult at a food and drink industry site, data were collected on the number of Occupational Safety Health Administration (OSHA) recordable incidents, number of lost and restricted days, and number of peer safety observations. Employees were trained to identify safe and unsafe behavior, conduct peer observations, and provide peer feedback. Data collected from observations were utilized to deliver graphic feedback. Managers were encouraged to review graphic feedback with employees weekly, provide prompts for observation, and praise employees for conducting observations. A committee composed of employees and managers met monthly to address safety concerns. Reductions in incidents were observed over the course of the behavioral safety intervention, but a reversal to baseline could not be implemented. A negative correlation was observed between number of peer observations and number of recordable incidents. Results suggest that when employees conduct peer observations more frequently, the number of recordable incidents decreases.     

Behavior-Based Safety in a Coal Mine: The Relationship Between Observations,Participation, and Injuries Over a 14-Year Period

Safety is an important topic in the inherently dangerous mining industry. The creation of a behavior-based safety program and improved employee-management relationships reduced incident rates by 50%. The safety program focused on employee observations and oversight from steering committees. This case study suggests that participation rates of 30% could produce mine-wide safety improvement and considers possible explanations in the context of current literature and anecdotal reports.     

Child Safety in Grocery Stores: The Impact of Verbal Prompts and Reinforcement on Safety Strap Use in Shopping Carts

Head and face injuries requiring a hospital visit are a consistent problem for young children shopping with their caregivers. Falls from shopping carts are the most common cause of such injuries. Using a reversal design with a 2-month follow-up, research assistants verbally prompted caregivers with small children seated in a shopping cart to put a safety strap on their child when entering a grocery store. Compliance resulted in the child receiving a gold star sticker. The sticker was used to identify participants for subsequent data collection when exiting the store. Verbal prompts and stickers increased safety belt use, and most children (95%) remained strapped in during their entire visit. A 2-month follow-up showed the effects to be short lived.     

Effects of Feedback Delivery Requirements on Accuracy of Observations

ABSTRACT

Feedback is often used in Organizational Behavior Management to improve employee performance. Accurate feedback results in greater improvements in performance and accurate observations enable accurate feedback. However, employees may find providing feedback to peers aversive. The present study contrived a method to evaluate whether instructing individuals to deliver feedback following observations impacted the accuracy of those observations. Five college-aged participants were exposed to a counterbalanced ABAB design. In the observation-only condition (Condition A) participants conducted observations of confederate posture, scoring whether the confederate’s feet and back were “safe” or “at risk.” In the required-feedback condition (Condition B) participants observed and collected data identically to phase A, but were additionally instructed to deliver feedback regarding confederate postures following each session. The results show that all five participants demonstrated higher accuracy of observations in the observation-only condition. Factors potentially influencing lower accuracy when feedback was required are discussed.     

Increasing the Accuracy of EpiPen Administration With a Brief Behavioral Skills Training Package in a School for Autism

Behavioral staff at a school for children with autism investigated the effects of a brief behavioral skills training procedure to promote the appropriate administration of the EpiPen in an emergency situation by school staff. A 10-item task analysis was created outlining the steps required to use the EpiPen effectively and safely and was validated by the school’s registered nurse. Following a pretest in which members of both groups completed a minimal number of steps, the experimental group was trained via instructions, modeling, praise, feedback, and role playing to correctly use the EpiPen whereas the control group received no such training. Posttest scores indicated that the brief intervention was an effective means of teaching appropriate administration of the EpiPen with school staff.     

The Relative Effects of Global and Specific Feedback on Safety Behaviors

The purposes of this study were to examine the relative effects of global and specific feedback on safety performance and to compare the generalization effects of such feedback on nontarget safety items at a construction site. Participants were 21 construction workers. An ABCB within-group design was adopted and the following conditions were introduced in sequence: baseline (A), global feedback (B), specific feedback (C), and global feedback (B). The results revealed comparable safety performance levels in the global and specific feedback conditions. However, global feedback produced a higher level of generalization effects on nontarget items than specific feedback did.     

A Comparison of Immediate and Post-Session Feedback with Behavioral Skills Training to Improve Interview Skills in College Students

ABSTRACT

Successful interviewing skills help maximize the probability that a job candidate will make a positive impression upon a prospective employer. Previous research described a method to increase appropriate interview skills using Behavioral Skills Training (BST) with post-session feedback. Immediate feedback has been shown as an effective method that may improve the effectiveness and efficiency of the training package described by previous research. The purpose of this study was to replicate past studies using BST to improve interview skills of college students and extend the study by comparing post-session and immediate feedback. All participants demonstrated improvements in interview skills, thus replicating previous findings. More specifically, BST with immediate feedback showed greater acquisition, maintenance, and generalization, with fewer training minutes required to meet mastery criteria compared to BST with post-session feedback.     

Investigating the Effects of Mediated and Passive Prompts on Pedestrian and Bicycle Lane Adherence on a College Campus Footbridge

The current study investigated the effects of passive prompts (e.g., posted signs) and mediated prompts (e.g., spoken reminders) encouraging the lane adherence behavior of pedestrians, bicyclists, and other transportation users (i.e., skateboarders, people riding scooters, etc.) on a college campus. Results showed an increased percentage of bridge user lane adherence compared to baseline in both the mediated and passive prompting conditions, with mediated prompting yielding higher (but not significantly higher) adherence measures across sessions. The feasibility and comparative effectiveness of each prompting method are discussed.     

The Effect of Product Safety Regulation on Safety Precautions

This paper explores the means by which lighter safety regulations alter the precautionary behavior of 200 subjects in a field test of cigarette lighters with a child-resistant feature. The new lighter design leads respondents to believe the lighters are safer, but there is no clear-cut evidence that the effect on perceived risk levels is excessive. Using the estimated relationship between cigarette lighter risk perceptions and a variety of measures of precautions, this paper provides explicit estimates of the effect of regulations on precautionary behavior and on lighter safety. On balance, the child-resistant feature will reduce fire-related injuries by much more than any diminished precaution taking.     

Effects of Increased Auto Safety Belt Use Levels on Fatalities

To reduce the annual toll of highway deaths, more than 30 states have passed laws mandating the use of safety belts. All have been effective at raising safety belt use; equipped with different provisions and enforced with unequal care, however, they have done so to different degrees. The article estimates the relationship between attained belt use and fatalities averted. Monthly 1982-1986 fatality, collision, belt use, and other data from 64 areas in nine states were collected, then analyzed using a Poisson multiple regression model. The analysis indicates that an increase in belt use from 14-40% averts about 13% of fatalities; a more pronounced increase to 50% averts about 18%. An increase from 50-75% averts about 16% of remaining fatalities. Three significant conclusions emerge. First, previous estimates appear to have understated, in general, the overall effectiveness of belt use laws. Second, the benefits of programs to boost safety belt use in this country from its current level of about 50% to up to 75%, estimated on the basis of more direct evidence from U.S. data than previously available, appear to be very large. Third, Poisson and other multiple regression models including explicit allowance for other causal factors can usefully complement other statistical approaches in traffic safety studies.     

投资者行为对IPO抑价影响的比较研究

运用行为博弈理论,研究了潜在需求不确定情况下,发行人、机构投资者和散户三个参与IPO主体行为对IPO抑价的影响,并对投资者性行为进行抑价比较分析。分析表明,机构投资者和散户对新股及价值评估不存在分歧时,只存在有意抑价,IPO抑价相对较低;机构投资者和散户对新股及价值评估存在分歧时,既存在有意抑价,也存在无意抑价,IPO抑价较高,且投资者的分歧越大,IPO也抑价越高。最后,论文通过实例模拟为文本的结论提供了定量支撑。     

The Role of Leader Influence Tactics and Safety Climate in Engaging Employees'' Safety Participation

This study examines the effect of leader influence tactics on employee safety participation in a U.K.-based manufacturing organization, examining the role of safety climate as a mediator. Structural equation modeling showed that leader influence tactics associated with a transformational leadership style had significant relationships with safety participation that were partially mediated by the safety climate (consultation) or fully mediated by the safety climate (inspirational appeals). In addition, leader influence tactics associated with a transactional leadership style had significant relationships with safety participation: rational persuasion (partially mediated by safety climate) and coalition tactics (direct effect). Thus, leaders may encourage safety participation using a combination of influence tactics, based on rational arguments, involvement in decision making, and generating enthusiasm for safety. The influence of building trust in managers is discussed as an underlying mechanism in this relationship. Practical implications are highlighted, including the design of leadership development programs, which may be particularly suited to high-reliability organizations.     

内生价格歧视理论:以电信业选择资费为例

本文构建了两子市场和多子市场内生价格歧视简约理论模型.分析了客户转换成本对子市场细分的影响,最终对厂商利润、产出、消费者剩余和社会福利的影响.应用该模型,对电信业的选择资费深度探讨,给出产出和福利增加的原因.     

机构投资者决策行为描述及实证研究

从决策者的有限理性角度,引入行为金融研究机构投资者决策行为问题.将机构投资者决策行为描述成一种两级优化问题,研究显示机构投资者情绪演化过程决定着其决策行为.采用AM0S4.0对205份样本数据进行因子分析,结果表明这一机理显著存在.     

The Effects of Evaluating Video Examples of Staffs' Own Versus Others' Performance on Discrete-Trial Training Skills in a Human Service Setting

Many studies have been conducted evaluating the use of feedback in staff training in organizational settings. Central to this literature has been the use of a variety of forms of feedback, including videotaped feedback. A distinction is outlined between video modeling and a variety of possible video feedback procedures. Previous studies have indicated a possible positive training effect on staff skills from simply being exposed to relevant videotaped performances of those skills or as a result of evaluating video modeled performances. This study evaluated the effectiveness for training teaching skills of having staff evaluate videotaped teaching skills as performed by themselves versus others. The current study results replicate earlier research on the effectiveness of evaluating video models as a training method and do not suggest a difference between observing oneself as opposed to observing someone else. Future research suggestions for the general use of video in training are provided.     

公平偏好对横纵向供应链定价及其绩效的影响

本文分别在纵向供应链与横向供应链中,研究了供应链成员具有公平偏好时的定价决策及其绩效表现。研究结果表明：在纵向供应链中,供应商或零售商具有公平偏好并进行Stackelberg博弈,批发价格契约能够满足供应商或零售商的公平偏好,此时整个供应链的利润最优,效率最高;在横向供应链中,处于相同供应链层级的制造商具有公平偏好并进行Cournot博弈,批发价格契约不能满足其公平偏好,但整个供应链的利润与绩效显著高于完全理性时的供应链利润与绩效。最后进行算例分析,并给出一些管理意义。     

Immediate Feedback on Accuracy and Performance: The Effects of Wireless Technology on Food Safety Tracking at a Distribution Center

The effects of wireless ring scanners, which provided immediate auditory and visual feedback, were evaluated to increase the performance and accuracy of order selectors at a meat distribution center. The scanners not only increased performance and accuracy compared to paper pick sheets, but were also instrumental in immediate and accurate data capture and tracking in compliance with the Public Health Security Bioterrorism Preparedness and Response Act (BTA) of 2002. The intervention, which required minimal training, successfully accelerated key operational processes and compliance with food safety mandates. The implications for Organizational Behavior Management practitioners are discussed.     

The Influence of Quality Inspections on the Optimal Safety Stock Level

Due to yields of less than 50% during the production of curved glass for the displays on their new cell phone series, Samsung has to deal with higher than expected production costs of several million dollars. Where there is random yield, production costs as well as holding costs can be reduced by introducing quality inspections, in which defective items are discarded before further production. To achieve the greatest cost savings, it is important to determine the optimal number and positions of these inspections across the production process which, due to several influencing parameters, is not simple. We show how the positions of inspection within a production process influence the safety stock level that is required to buffer against uncertainties due to demand and yield randomness. Our approach is the first one, combining decisions about the number and positions of inspections with inventory control strategies in a warehouse. We achieve a maximum safety stock reduction of more than 30% in our examples, which can be even larger depending on the parameter setting. For a company like Intel, reporting inventories for finished goods of nearly 1.5 billion dollars in the 2014 annual report, this allows for significant savings.     

The Effects of Self-Monitoring on Safe Posture Performance

The purpose of the present study was to examine the effects of self-monitoring on safe positioning of individuals performing a typing task and an assembly task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting with seven college student participants. The dependent variable was the percentage of observations scored as safe, and each session was recorded via a hidden camera. Each block of sessions included completing a typing task for two 9-minute sessions and an assembly task for two 9-minute sessions. During baseline, participants received information regarding safe positions and demonstrated the positions. In the self-monitoring phase, participants recorded whether a targeted posture was safe or at-risk. If constraints of the study permitted it, a third phase was implemented. In the third phase, if the targeted postures improved at least 20 percentage points over baseline during self-monitoring, additional behaviors were monitored. Otherwise, an overt camera condition was implemented during the third phase in addition to self-monitoring. Five of the 17 dependent variables exposed to the self-monitoring intervention resulted in substantial changes in safety performance, and an additional six behaviors resulted in a mean improvement of more than 10% from baseline to intervention. The camera present condition produced differential improvement for two of the 12 exposed postures. This information could lead to a viable alternative for improving occupational safety.