Convergent Evolution of Innovative Teams in Technical Services

Abstract

In recent years UNC-Chapel Hill Libraries, Duke University Libraries, and NC State University Libraries each formed a new team in response to the increasing need to repurpose and reuse data and metadata in and across domains, systems, and environments in new ways. During this session at NC Serials 2019 the speakers described their teams, how those teams came about, and their responsibilities; discussed similarities and differences across their teams; and shared communication strategies, lessons, and opportunities they’ve learned so far. This report captures the discussions that occurred during this session.     

The New AskTech: Implementing a Ticketing System Platform for Technical Services Resource Troubleshooting

Abstract

Duke University Libraries’ Technical Services department recently completed a project to transition AskTech, its resource troubleshooting support service, from working over email to working within a ticketing system platform. The team responsible for this transition examined the flaws in the existing system and searched among alternative systems before ultimately deciding on the Spiceworks platform. Over the course of several months, the team successfully set up the system, tested it, trained Technical Services staff in its use, and moved the service to the system. Technical Services is currently using this system for over 150 tickets per month.     

Electronic Resources Workflow: Design,Analysis and Technologies for an Overdue Solution

During the summer of 2013, a joint team involving Duke University Libraries and IBM spent three months configuring IBM Business Process Manager to improve electronic resources workflows in the Libraries’ Technical Services department. The resulting workflow showcases the application's ability to transform the management of online databases. This article will provide an overview of the “before” and “after” database workflow, with a demo of the new system and its integration points with other tools.     

No Satisfaction? But We Try,and We Try,and We Try!

ABSTRACT

When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.     

Seeing the Forest for Trees: Tools for Analyzing Faculty Research Output

Abstract

For academic libraries, because budgetary pressures are nearly universal, it is imperative to evaluate journal packages regularly. This article presents an overview of the data and methods that the NC State University Libraries traditionally uses to evaluate journal packages and presents additional methods to expand our evaluation of publishing and editorial activity. We describe methods for downloading and analyzing Web of Science citation data to identify the most common publishers for NC State affiliated authors as well as the journals in which NC State authors publish most frequently. This article also demonstrates a custom Python web scraping application to harvest NC State affiliated editor data from publishers’ websites. Finally, this article discusses how these data elements are combined to provide a more comprehensive evaluative strategy for our journal investments.     

Bomb

Abstract

The University of Tennessee Libraries Career Employee Program (CEP) was inaugurated in 1999 to provide career staff with opportunities for educational and service enrichment and to financially reward support staff who meet the program requirements. This article describes the experiences of the participants, a review board member, and a supervisor, all of whom work in serials areas of the University of Tennessee Libraries. The libraries' human resources officer explains the origin of the CEP and the process of making it an ongoing program.     

A New Direction for Library Technical Services: Using Metadata Skills to Improve User Accessibility

Abstract

An increased awareness about the importance of resource accessibility for all library users has set the stage for transforming traditional cataloger roles into a new realm of possibility. The Acquisitions & Discovery (A&D) and the User Experience (UX) departments of North Carolina State University Libraries have formed a partnership to explore the benefits of working together amidst this climate of innovation and change. A pilot project was created to develop a workflow through which technical services staff can use their metadata skills to help resolve accessibility issues found on the Libraries’ main website. By performing this work, staff can grow in technical expertise, enhance the quality of metadata in web content, and build mutually beneficial partnerships within the library community.     

Developing a Freely Accessible/Open Access Resource Management Policy at Duke University Libraries: A Case Study

Abstract

Freely accessible and open access resources present unique challenges for librarians working with electronic resources. Due to the fact that many of these resources lack high-quality metadata or the technical support provided by traditional publishers, making them discoverable and maintaining access over time can be tricky. Creating a policy allows for a systematic approach to the management of freely accessible/open access (OA) resources, alleviating problems surrounding lack of staff time or expertise. Many of these resources are already important parts of collections and will only continue to grow in importance. Freely accessible/OA resources allow for a more diverse representation of content, both by subject and format type, and allow a wider array of authors to have their work appear in library collections. This case study will provide a review of freely accessible/OA policies in other libraries, describe why these resources are important to add to our collections, discuss challenges libraries face with managing these resources, and explain how Duke University Libraries is addressing some of these challenges through the development of a policy.     

Administrative Metadata to Support the Acquisition of Continuing E-Resources

Abstract

What is administrative metadata? Why is it important? How are libraries handling administrative metadata for continuing electronic resources? What ILS vendors have products available? This article describes solutions developed by four academic libraries to manage administrative metadata and access to electronic resources. Pennsylvania State University Libraries and Massachusetts Institute of Technology Libraries developed systems that track the acquisitions process and provide access to e-resources. Stanford University Libraries focused on providing access to electronic resources. The Tri-College Consortium (Bryn Mawr, Haverford, and Swarthmore Colleges in Pennsylvania) created a database to track the licensing aspect of the acquisitions process. The article also describes efforts currently underway to develop standards and best practices for managing electronic resources. Serials Review 2003; 29:276–281.     

Managing Serials in an Institutional Repository: An Interview With Kay Teel

ABSTRACT

In this interview from March 2017, Kay Teel, metadata librarian for serials and arts resources at the Stanford University Libraries, discusses the issues involved in providing access to serials through an institutional repository.     

Determining Usage When Vendors Do Not Provide Data

ABSTRACT

When library resource vendors do not provide usage data in consistent, manipulable formats, librarians must find other means to enable themselves to make data-driven collection development decisions. At Eastern Kentucky University (EKU) Libraries, two different approaches have been implemented: OpenURL link resolver analysis and EZproxy log analysis using grep, a GNU open source command-line utility. This column provides an overview of each solution.     

Preserving Open Access

Abstract

Libraries have an established track record of preserving the scholarly record, but this stewardship role has generally been exercised over materials the library has purchased or otherwise acquired. With open access publishing, the library’s role in preservation is less certain, as libraries may facilitate access to a wide array of freely accessible materials without ever obtaining any copies. Additionally, the open access landscape includes many small noncommercial publishers with limited resources that may not be able to invest in long term preservation and access. In this column, Courtney McAllister, Electronic Resources Librarian at Lillian Goldman Law Library, Yale University, discusses preservation concerns and strategies for open access publications and how libraries may be affected by unstable or unpredictable long-term access.     

CORAL User Group Meeting at NC Serials 2019

Abstract

This article reports on the CORAL User Group meeting at the NC Serials 2019 conference. This was the first CORAL user group meeting to take place at the NC Serials conference. The speakers provided updates from CORAL committees and highlighted new features in the most recent CORAL release. They also shared how CORAL has been used in NC State University Libraries and East Carolina University to support their e-resource workflow management.     

No Failure,Just Feedback: A Reflection on Experiential Space Assessment in an Academic Library

ABSTRACT

Graduate students at the University of Tennessee Knoxville, funded by an Institute for Museum and Library Services (IMLS) grant (Experience Assessment: UX-A), were tasked with conducting two space assessment studies in the University of Tennessee Libraries. This article reflects on their experiences in conducting the study by understanding the history of academic library and library space assessment. The researchers provide an overview of their learning experience and best practices in space assessment. They also reflect on their experiences as UX-A students who had the opportunity to benefit from experiential learning and mentoring from experienced practitioners.     

An Interview with Steve Shadle

Abstract

Bonnie Parks interviewed Steve Shadle, serials cataloger for University of Washington Libraries, in August 2002. In this interview Shadle provides a cataloger's perspective on the challenges he and other serials catalogers face in the organization and management of electronic and print serial titles. Serials Review 2002; 28:321–326.     

Enhancing Access to Rare Journals: Cover Images and Contents in the Online Catalog

Abstract

At the University of Colorado at Boulder University Libraries, the Special Collections and Cataloging and Metadata Services Departments have been testing Innovative Interfaces' Millennium Media. In a recent project, librarians and staff digitized cover images and tables of contents for issues of selected journals from the Tippit Collection and linked the digitized enhancements to the catalog records for the associated titles. This article reviews the steps involved with the project, shows the results, and describes where this now ongoing effort will fit in the workflow of the departments involved.     

Teaching E-journals: Building a Workshop for an Academic Health Sciences Library

Abstract

Prompted by survey results from users of the University at Buffalo Health Sciences Library, the Coordinator of Information Management Education created a workshop about electronic journals (e-journals). Common reference questions regarding accessing and using e-journals led to the development of specific course objectives. The workshop focused on the commonly held myths surrounding e-journals, and the recommended methods for accessing journals through the University at Buffalo Libraries. This article details the process of building the workshop and suggests reasons and methods for implementing similar instructional opportunities in other libraries. Serials Review 2002; 28:88–92.     

Me and My Shadow: Observation,Documentation, and Analysis of Serials and Electronic Resources Workflow

Abstract

Librarians in the Metadata & Cataloging Department at the North Carolina State University (NCSU) Libraries embarked on a comprehensive project to document and review the Libraries' serials and electronic resources workflow with the goals of introducing greater efficiency, clarity, and simplicity into processes across the serials unit and of increasing training opportunities for department-wide understanding of the serials lifecycle. This paper examines the method used to observe and collect information about serials and electronic resources work, the process of synthesizing that information into a graphical representation of the serials lifecycle, and the workflow analysis undertaken to introduce improved serials processes. The value of the project is demonstrated through a discussion of efforts for workflow education, analysis, and improvement at the NCSU Libraries directly instigated by review of the process documentation by technical services staff members.