Me and My Shadow: Observation,Documentation, and Analysis of Serials and Electronic Resources Workflow

Abstract

Librarians in the Metadata & Cataloging Department at the North Carolina State University (NCSU) Libraries embarked on a comprehensive project to document and review the Libraries' serials and electronic resources workflow with the goals of introducing greater efficiency, clarity, and simplicity into processes across the serials unit and of increasing training opportunities for department-wide understanding of the serials lifecycle. This paper examines the method used to observe and collect information about serials and electronic resources work, the process of synthesizing that information into a graphical representation of the serials lifecycle, and the workflow analysis undertaken to introduce improved serials processes. The value of the project is demonstrated through a discussion of efforts for workflow education, analysis, and improvement at the NCSU Libraries directly instigated by review of the process documentation by technical services staff members.     

Coming to TERMS with Electronic Resource Management: An Interview with Jill Emery,Graham Stone,and Peter McCracken

ABSTRACT

In this column of Serial Conversations, Elan May Rinck interviews Jill Emery, Graham Stone, and Peter McCracken, the editors of TERMS (Techniques in E-Resource Management) 2.0. Emery, Stone, and McCracken discuss developing best practices for electronic resource management and what lies ahead for TERMS 2.0.     

Open forum on acquisitions research and statistics: ALA Midwinter,Washington, DC,February 17, 1997

ABSTRACT

A number of libraries respond to e-resource access problems by using trouble ticketing systems that track the initial problem report (trouble ticket) along with related correspondence and resolution. University of Maryland, College Park librarians undertook a study of a random sample of e-resource problem trouble tickets to (a) understand the nature of problems reported and the degree of success with which Acquisitions troubleshooting staff were able to meet users' access needs, (b) develop best practices for troubleshooting, and (c) compare University of Maryland results with those of other institutions that have conducted similar studies. While the results suggest recommended local best practices for University of Maryland troubleshooting staff, comparing results across institutions was problematic because of lack of shared vocabulary for e-resource access problem types.     

Communicating E-resource Management Needs to Library Stakeholders: Theory and Praxis

Abstract

Conflict management studies and the communication needs addressed by the NASIG Core Competencies standards will be the framework for how to communicate electronic resource management to library stakeholders. This article provides both theory and praxis as it is applied at Kansas State (K-State) Libraries for electronic resource access ticket resolution. The librarians responding to these tickets at K-State Libraries assessed their communications and workflows in the past year to provide a more effective customer service model. This provides evidence of technical services having public-facing elements in its core activity.     

论经营者激励机制与企业技术创新

研究经营者激励机制对企业技术创新的影响是现代企业管理的重要内容。以中国2004—2007年372家上市公司的数据为样本,探讨经营者激励机制与技术创新之间的关系并对其进行了实证研究。研究发现：由于国有企业的所有权和经营权的分离程度较高,技术创新代理行为的影响要甚于民营企业,因此经营者持股极少,较高的技术创新动力只能来自于边际激励效应。通过采用White—Heteroskedasticity方法对模型进行异方差检验,结果表明：经营者拥有剩余索取权有利于企业的技术创新;国有企业经营者拥有剩余索取权对企业技术创新的影响程度要高于民营企业。     

Building a Sustainable Collection Review Process: Managing Qualitative and Quantitative E-Resource Data over Time

Abstract

Comprehensive e-resource reviews often happen in response to financial crises. Data are collected, and faculty are consulted about reductions. After the review, the data are forgotten or lost until the next crisis. Librarians at one public institution were initially motivated by a financial crisis to review their e-resources. But, they also wanted to use this crisis as a means to develop persistent review criteria and a longitudinal review process. This article will summarize how they identified the principal stakeholders, review criteria, essential data, workflows, and management application to support a process that would transcend a single crisis.     

Authentication Methods and Recent Developments

Abstract

This segment of the “Sharpest Tool” column provides an overview of the current options for authentication for electronic resources and discusses recent developments in this area. Remote access to electronic resources is increasingly important as libraries purchase more and more electronic content. This column attempts to provide a baseline use for many terms relating to authentication, while incorporating discussions and concerns surrounding recent developments in authentication methods.