Tools to Cope with Clients’ Misbehavior: A Comparative Study

In a comparative study, 56 professionals who work in public organizations: schools, welfare and health agencies, were presented with three vignettes about conflicts with clients. They were then asked how they would respond to each case and which of their actions they would define as tools. It was found that nurses appear to hold the most mature practical and theoretical knowledge of tools; teachers present a rather practical stance, while social workers and school psychologists tend to rely on intuitive and ad hoc solutions. The discussion suggests how to educate professionals to use skills and tools more effectively in response to frequent chaotic situations.     

Emotional labor and leadership: A threat to authenticity?

Building on the emotional labor and authentic leadership literatures, we advance a conceptual model of leader emotional displays. Three categories of leader emotional displays are identified: surface acting, deep acting and genuine emotions. The consistency of expressed leader emotions with affective display rules, together with the type of display chosen, combines to impact the leader's felt authenticity, the favorability of follower impressions, and the perceived authenticity of the leader by the followers. Emotional intelligence, self-monitoring ability, and political skill are proposed as individual differences that moderate leader emotional display responses to affective events. We also look at followers' trust in the leader and leader well-being as key outcomes. Finally, we explore the influence on leader emotional labor of contextual dimensions of the environment, including the omnibus (national and organizational culture, industry and occupation, organizational structure, time) and discrete (situational) context. Directions for future research are discussed.     

Decentralizing Wage Bargaining in Germany — A Way to Increase Employment?

Abstract. The area‐wide wage agreement is at the centre of Germany's system of collective bargaining. In recent years, however, there has been a tendency towards the decentralization of collective bargaining. Individual wage agreements have led to more moderate wage developments, whilst collective agreements with individual firms, and agreements at the production unit level, have not had this moderating effect. On the other hand, collective bargaining has become more flexible, leading to greater pay differentiation. The further decentralization of collective bargaining, although desirable, has given rise to objections based in constitutional law and to resistance from employees and employers.     

Assessing and Preventing Serious Incidents with Behavioral Science: Enhancing Heinrich’s Triangle for the 21st Century

ABSTRACT

The rate of occupational injuries has been declining annually, but the rate of decline for fatalities has not kept a similar pace. Behavior-based safety (BBS) contributes to reducing personal injuries, and can be applied to preventing serious incidents. To address serious injuries with greater confidence requires a change in perspective on the causes of fatalities and serious injuries. Heinrich’s safety triangle helps describe the ratio between minor incidents and major incidents, but is not adequate in helping to predict serious incidents. Adding a special subset to the safety triangle can assist safety practitioners in predicting and influencing such events. Extending the triangle to include more foundational root causes, such as leadership shortcomings and system failures, will expand the scope of the behavior analysis, and including greater specificity about the precursors to serious incidents will help the precision of the behavior analysis. The implications of the expanded triangle for amplifying the effectiveness of BBS for reducing serious incidents are discussed.     

Supervisors’ power to deal with employees’ inner resignation: How perceived power of the organization and the supervisor relate to employees’ voluntary and enforced work behavior

Power is fundamental in organizations and is exerted on employees by the organization itself as well as by supervisors. In this study, I applied the slippery slope framework (SSF) and interpersonal power interaction (IPI) model to shed light on how power dynamics relate to employees’ inner resignation and contextual performance.Survey data was obtained from 1102 employees of Austrian and German organizations. In line with expectations, the results of path modeling revealed that perceived coercive power of the organization and supervisors positively relates to employees’ inner resignation. Perceived legitimate power of the organization and supervisors is positively associated with contextual performance and negatively associated with inner resignation. Finally, supervisor reward power further strengthens the beneficial relationship between legitimate organizational power and inner resignation. The results are discussed in light of self-determination theory and the effort-reward imbalance model.     

Do executives’ aesthetic attributes matter to career and organizational outcomes? A critical review and theoretical integration

How do top executives’ aesthetic attributes, such as their physical (e.g., attractiveness) and vocal (e.g., voice pitch) features, shape their firms and their own careers? Whereas strategic leadership scholars mostly have focused on top executives’ cognitive, psychological, and affective attributes, researchers increasingly have focused on this research question as well. As a result, a substantial body of research has emerged, as evidenced by the sixty-five empirical studies we located. Our review of the literature indicates that aesthetic attributes are related to executives’ careers and organizational outcomes in important ways, including executive selection and firm strategy. There also appear to be important contingencies, such as other individual differences and cultural factors, that shape these relationships. However, we conclude that there are important theoretical and methodological shortcomings in this literature and that addressing these issues is critical to validating extant findings, establishing more legitimacy, and moving this literature forward.     

Do Temporary Contracts Increase Work Accidents? A Microeconometric Comparison between Italy and Spain

Abstract. This paper analyses the effect of contract type on the rate of work‐related accidents in Italy and Spain, using the 1999 Labour Force Survey ‘ad hoc module’. We find that, once personal and job characteristics of workers are controlled for, the differences in the probability of suffering a work accident between open‐ended and temporary workers vanish. Furthermore, following a novel decomposition analysis by Yun, we obtain that personal and job characteristics tend to increase the probability of having an accident for temporary workers, but the specific influence of contract type favours the latter, who show a lower probability on this account.     

Market reactions to acquisition announcements: The importance of signaling ‘why’ and ‘where’

Acquisitions are risky events but not all acquisitions involve the same levels of risk. We suggest that the announced acquisition motive – the ‘why’ of the acquisition – is an important risk signal. We categorize acquisition motives and distinguish between acquisitions with ‘pure explore’ and ‘pure exploit’ motives. Recognizing that most acquisitions have multiple motives, we identify acquisitions with ‘ambidextrous’ motives – that is different combinations of explorative and exploitative motives – too. Then, building on recent contributions to signaling theory, we argue that the ‘why’ will matter more, if the ‘where’ pertains to a high-risk setting. We measure this using target-to-acquirer industry relatedness. We find that the market reacts more positively to pure acquisitions, aimed at exploration or exploitation, compared to ambidextrous acquisitions. We show that the market reacts more positively to ambidextrous acquisitions orientated towards exploitation than ambidextrous acquisitions orientated toward exploration. Finally, we find that relatedness moderates this relationship, in that the market is more willing to tolerate exploration in a related industry. Our core contribution is to the literatures on acquisition motives and ambidexterity. We provide new insights into the incidence of specific motives, the ways in which they are mixed, and the market's reaction to their announcement. In addition, we contribute to the emerging literature that takes on behavioral perspective of market reactions by showing that the ‘why’ and ‘where’ of an acquisition matter.     

Balancing employees’ extrinsic requirements and intrinsic motivation: A paradoxical leader behaviour perspective

In this paper, we use self-determination theory to examine the benefits of the use of paradoxical leader behaviour (PLB) by supervisors. We posit that PLB can initiate two complementary mechanisms: a top-down mechanism (perception of leaders' legitimate power) that may encourage employees to satisfy and exceed standard performance criteria, and a bottom-up mechanism (employee intrinsic motivation) that stimulates employees to be proactive. We argue that implementing these mechanisms simultaneously may interactively enhance employee creativity. Our study is based on field data collected from a sample of 392 employees and their supervisors. We find that PLB is positively related to employees’ perception of legitimate power and intrinsic motivation. Furthermore, power perception and intrinsic motivation are associated with standard performance and proactive behaviour, respectively, and these mechanisms jointly influence employee creativity. In demonstrating the efficacy of balancing extrinsic requirements and intrinsic motivation, our findings have significant theoretical and empirical implications for employee motivation.     

Reproducibility and replicability crisis: How management compares to psychology and economics – A systematic review of literature

The past decade has been marked by concerns regarding the replicability and reproducibility of published research in the social sciences. Publicized failures to replicate landmark studies, along with high-profile cases of research fraud, have led scholars to reconsider the trustworthiness of both findings and institutionalized research practices. This paper considers two questions: (1) Relative to psychology and economics, what is the state of replication and reproduction research in management? (2) Are the disciplines equally advanced in the use of methods applied to study the replication problem? A systematic literature review identified 67 studies pertinent to these questions. The results indicate that the replication prevalence rate in management studies lies almost exactly between those of psychology and economics, while a high level of variation between management and other business-related disciplines can be noted. Further, similarly to psychology, but unlike economics, the surveys of published replications tend to report high replication success rates for management and other business-related disciplines. However, a comparison with recently obtained results in preregistered multi-study replications in psychology and economics suggests that these rates are almost certainly inflated. Method and data transparency are medium to low, often rendering attempts to reproduce or replicate studies impossible. Finally, the understanding of the replicability problem in management is held back by the underutilization of methods developed in other disciplines. The review also reveals that management, psychology, and economics exhibit strikingly different practices and approaches to replication, despite facing similar incentive structures. Disciplines in which replication and reproduction attempts are rare and which frequently involve authors of the original study in replication attempts lack strong deterrents against questionable research practices; thus, they are less likely to deliver replicable results.     

DIY Do’s and Don’ts: Limitations to Building University-Community Partnerships with Low Resource Communities of Color

Communities are becoming more diverse and urban planning programs must train students to work with a range of constituents. Little is known about the role of university-community partnerships involved in tactical urbanism as a method to revitalize low resource communities of color. This paper describes the planning process in a partnership between Florida State University and its surrounding community. We highlight the role of faculty and students in facilitating a studio project in Frenchtown implementing tactical urbanism. It also provides the voices of residents, City officials, and non-profit organizations. We conclude with recommendations to improve university-community partnerships through long-term engagement in surrounding communities.     

Employee referrals: A study of ‘close ties’ and career benefits in China

This study examines the relationship between employee referrals and employees’ job tenure through the lens of social capital theory. It does so by considering the tie strength (closeness of guanxi) between referrers and referred employees in the Chinese context. In particular, we examine the mediating effect of career benefits. We theorize that close guanxi has a significant and positive impact on the job tenure of referred employees, and that career benefits (such as having a managerial role) mediate the close guanxi effect on job tenure. This highlights the critical need to recognize the tie strength as between referrers and referred employees. The support for our hypotheses comes from the use of personnel records of 4030 employees over 13 years in one large privately-owned manufacturer in China. Our study has theoretical and practical implications for the relational approach to tackling voluntary turnover in the workplace.     

Business- and environment-related drivers of firms’ return on natural resources: A configurational approach

The sustainability challenges society faces call for firms to manage their use of natural resources wisely. Prior work on firm responses to sustainability challenges has largely focused on explaining and enhancing economic rather than environmental performance. We build on recent developments to extend resource dependence theory to include natural resources and seek to explain how business- and environment-related firm activities influence the use of natural resources. Using a configurational approach, we develop a conceptual model that explains the return on natural resources of firms based on four distinct sets of business- and environment-related comparative advantages. An illustrative application to the car-manufacturing sector demonstrates the practical applicability of our model and provides first insights into configurations we are likely to observe in practice. Our model and its application show that economic success is neither necessary nor sufficient to enhance a firm's return on natural resources.     

Marketing’s contribution to business strategy: market orientation,relationship marketing and resource-advantage theory

Although overlooked to some degree by non-marketing disciplines, the discipline of marketing has contributed significantly to the body of knowledge on business strategy over the last two decades. This paper evaluates these contributions, examines how they complement dominant non-marketing theories of business strategy, and shows how marketing offers a generalized theory of competition that integrates the concepts of both marketing and non-marketing theories of business strategy.     

Introduction to Special Issue: ‘Translating Urban Planning Research and Pedagogy into Practice: An Australian perspective’

Abstract

The six papers in this special issue describe a deep schism in the relationships between research, teaching and practice, with a focus on Australia. There are many reasons why translating urban research and pedagogy into practice has increased in importance in recent years. This introduction provides three negative factors—decreasing funding, relevance and voice—and two more positive factors—the rise of the ‘pracademic’ and increasing social media forms of interaction. The papers describe how the empirical and theoretical foci of planning research are symbiotic, presenting challenges and opportunities for linking practice, teaching and research into positive change.     

Vietnam’s economy: Achievements and perspective

In last several years, Vietnams economy has reached significant achievements. Those are clearly seen by analyzing economic growth, economic structure transformation, trade and investment and Vietnams economy competitiveness. However, in the process of development, Vietnams economy is still facing many difficulties and challenges. Vietnam is accelerating speed of innovation process, is active and quicker in international economic integration in order to complete the economic – social objectives in the period of 2001–2005 with annual average economic growth rate of 7.5%.