Catching a glimpse: Corona‐life and its micro‐politics in academia

The spread of COVID‐19 acutely challenges and affects not just economic markets, demographic statistics and healthcare systems, but indeed also the politics of organizing and becoming in a new everyday life of academia emerging in our homes. Through a collage of stories, snapshots, vignettes, photos and other reflections of everyday life, this collective contribution is catching a glimpse of corona‐life and its micro‐politics of multiple, often contradicting claims on practices as many of us live, work and care at home. It embodies concerns, dreams, anger, hope, numbness, passion and much more emerging amongst academics from across the world in response to the crisis. As such, this piece manifests a shared need to — together, apart — enact and explore constitutive relations of resistance, care and solidarity in these dis/organizing times of contested spaces, identities and agencies as we are living–working–caring at home during lockdowns.     

Challenging the spatial politics of the European crisis: nationed narratives and trans-local solidarities in the post-crisis conjuncture

This paper explores the potential for the formation of political solidarities across the spatial divisions being intensified by dominant responses to the European crisis. In doing so, it takes inspiration from Doreen Massey’s thinking around the contested terms on which space and politics are articulated and her engagement with the 2008 crisis through projects such as the Kilburn manifesto. We argue that her book World city powerfully articulates a way of thinking about the spatial politics of a particular conjuncture. The paper traces the ways in which various political interventions in post-crisis politics have been shaped by distinctive ‘nationed’ geographical imaginaries. In particular, we explore how left-wing nationed narratives impact on the discursive horizon and unpack their implications for the articulation of solidarities and emancipatory politics in the context of the ‘European Crisis’. Building on this, we reflect on how trans-local solidarities and alliances might be articulated across socio-spatial divisions and contest the decidedly uneven, racialized, gendered and classed impacts of dominant European politics. We argue that such solidarities and alliances can form a crucial intervention in challenging the dominant spatial politics of crisis and articulating left political strategies on different terms.     

Entering new territory: A study of internal crisis management and crisis communication in organizations

The aim of this paper is to present and discuss some of the main findings from a large survey of internal crisis management and crisis communication conducted in the spring of 2011 among public and private organizations in Denmark (the ICMCC survey). The survey was conducted among the 367 largest private companies (selected from DK 1000, established by Børsen business magasin) and among 98 public organizations (municipalities). The overall goal was to get a preliminary idea of how these companies or organizations perceive, plan, coordinate and implement internal crisis management and crisis communication activities before, during and after a crisis. The survey questionnaire comprised 36 questions and was sent to respondents who typically are responsible for the crisis-preparedness of their organizations. The results from the survey show that the vast majority of organizations have a crisis or contingency plan, and most of these plans contain an internal dimension relating to the management and communication with the internal stakeholders during a crisis. Thus, the study shows a rather professional and formalized behavior towards crisis management in general, but also when it comes to managing a crisis in relation to the internal organizational stakeholders in specific. In addition, the results clearly indicate a strong relation between organizational size and crisis management; the larger the organization the more likely to have a crisis plan. This particularly pertained to the private organizations. The ICMCC survey forms part of a major collaborative research project, financed by the Danish Council for Independent Research/Social Sciences (2011–2014), entitled Internal Crisis Management and Crisis Communication in Danish Organizations. The purpose of this three-year long project is to shed light upon the role of internal crisis management and crisis communication before, during and after an organizational crisis and/or a societal crisis leading to downsizing or major changes within an organization or an organizational field.     

What the digitalisation of music tells us about capitalism,culture and the power of the information technology sector

This article examines a striking but under-analysed feature of culture under capitalism, using the example of music: that the main ways in which people gain access to cultural experiences are subject to frequent, radical and disorienting shifts. It has two main aims. The first is to provide a macro-historical, multi-causal explanation of changes in technologies of musical consumption, emphasising the mutual imbrication of the economic interests of corporations with sociocultural transformations. We identify a shift over the last twenty years from consumer electronics (CE) to information technology (IT) as the most powerful sectoral force shaping how music and culture are mediated and experienced, and argue that this shift from CE to IT drew upon, and in turn quickened, a shift from domestic consumption to personalised, mobile and connected consumption, and from dynamics of what Raymond Williams called ‘mobile privatisation’ to what we call ‘networked mobile personalisation’. The second aim is to assess change and continuity in the main means by which recorded music is consumed, in long-term perspective. We argue that disruptions caused by recent ‘digitalisation’ of music are consistent with longer term processes, whereby music has been something of a testing ground for the introduction of new cultural technologies. But we also recognise particularly high levels of disruption in recent times and relate these to the new dominance of the IT industries, and the particular dynamism or instability of that sector. We close by discussing the degree to which constant changes in how people access musical experiences might be read as instances of capitalism’s tendency to prioritise limiting notions of consumer preference over meaningful needs.     

It is time that matters in crisis communication: The role of temporal distance and crisis threat appraisal

The present study advances scholarly understanding of publics’ crisis responses by examining a potential role of temporal crisis distance and crisis threat appraisal from the perspective of publics. It explored whether and how temporal distance from the influence of crises (proximal future vs. distant future) might predict threat appraisal components (i.e., situational demands and required resources) and publics’ crisis responses (i.e., crisis emotions and supportive behavioral intentions). This study tested the mediation model to explicate how temporal crisis distance affected crisis responses through crisis threat appraisal. The results revealed that temporal crisis distance significantly predicted publics’ perception of situational demands, which in turn influenced crisis responses. Theoretical and practical implications for crisis communication are discussed.     

Defining the characteristics of a lingering crisis: Lessons from the National Zoo

This article begins to define the characteristics of a new type of organizational crisis—a “lingering crisis.” A qualitative case study involving the National Zoo indicated that a lingering crisis may involve (1) multiple events occurring over an extended timeframe; (2) intense media scrutiny; (3) escalating involvement of external organizations, including watchdog/regulatory/oversight agencies; (4) incongruent organizational messages and stakeholder perceptions; (5) external/internal charges of organizational deception; (6) insufficient organizational responses to stakeholder concerns; (7) organizational failure to address leadership responsibility for crisis.     

Organizational resilience and employee work-role performance after a crisis situation: exploring the effects of organizational resilience on internal crisis communication

ABSTRACT

The purpose of this study is to explore the positive outcomes of organizational resilience to see how resilient employees can support an organization by adapting to and initiating changes during the recovery process following a crisis. This study focuses on organizational resilience generated by employees, as a resilient system, through their psychological ability and positive communication behaviors. Resilient employees can help their organization bounce back to normal functioning following a crisis. A nationwide survey (N = 830) was conducted among full-time employees in the U.S. to examine the positive effect of organizational resilience on employee work-role performance. The results indicate that organizational resilience was positively and significantly associated with: employees’ intentions for proficiency, adaptivity and proactivity of organizational members, thus contributing to organizational effectiveness after a crisis situation.     

Back to the capitalist future: Fantasy and the paradox of crisis

This paper draws on a Lacanian perspective to better understand how crisis can paradoxically produce fantasies of ideological renewal. Using the 2008 economic meltdown as an example, it argues that these events are articulated as a part of a crisis narrative that links past ideals with future stability and progress. At the level of subjectivity, these fantasies reflect the psychological trauma individuals feel in the face of encountering the incoherent and fragmentary ‘Real’ of their identity during periods of greater social and economic upheaval. In the context of the current crisis, political leaders attempted to reinforce capitalist ideologies through promoting a fantasy of recovery that connected future prosperity with values of financialization and a global ‘free market’, as is borne out in their public statements following this event. Critically, this points to the importance of ‘traversing’ these fantasies in order to break free from desires for renewal in favour of those emphasizing transformation.     

Paris 1871 and Fatsa 1979: revisiting the transition problem

ABSTRACT

This article approaches transition as a problem on its own right, through the cases of the Paris Commune of 1871 and the Fatsa ‘Commune’ of 1979. Transition has received scant attention as an object of theoretical inquiry. Prior to Etienne Balibar’s suggestion that the history of the mode of production occurs at the intersections between political struggles and economic contradictions, a theory of transition had not been explicitly explored. Problematizing transition can reveal what is ‘ruptural’ about ruptural moments, indicating the limitations of the prevalent mode of production. This investigation builds on the Althusserian theory of temporal lag, and considers aspects of the cases in order to translate its insights into the historical events, and conversely to develop theoretical initiative based on findings. An examination of outstanding figures and events in the cases suggests that they can inform a theory of transition and address certain challenges of contemporary radicalism.     

Elaborating the halo effect of SCCT: how and why performance history affects crisis responsibility and organizational reputation

This study explored how and why a halo effect occurred during a food-related crisis in South Korea. The research questions were framed using situational crisis communication theory. A qualitative research method involving 16 in-depth interviews revealed that the good performance history of the company involved in the crisis caused people to attribute less responsibility to the organization, as they doubted the alleged cause of the crisis and interpreted the crisis as a one-time mistake. A good performance history reduced threats to the organization because people felt a personal bond with, and trust in, the organization, partly due to its long history of operations and relatively large size.     

Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management

Little theory-grounded research addresses how to use social media strategically in government public relations through machine learning. To fill this gap, we propose a way to optimize social media analytics to manage issues and crises by using the framework of attribution theory to analyze 360,861 tweets. In particular, we examined the attribution of crisis responsibility related to the spread of COVID-19 and its relations to the negative emotions of U.S. citizens on Twitter for six months (from January 20 to June 30, 2020). The results of this study showed that social media analytics is a valid tool to monitor how the spread of COVID-19 evolved from an issue to a crisis for the Trump administration. In addition, the federal government’s lack of response and inability to handle the outbreak led to citizens’ engagement and amplification of negative tweets that blamed the Trump White House. Theoretical and practical implications of the results are discussed.     

Framing effect on the public's response to crisis: Human interest frame and crisis type influencing responsibility and blame

This study investigated the effects of a human interest frame and types of crisis in news coverage of a corporate crisis on people's responses to the crisis. To examine the effects, this study used 2 (human interest frame versus non-human interest frame) × 2 (an accident versus a transgression) mixed factorial design. The results indicate that the human interest frame influenced participants’ emotional response to the crisis and the emotional response influenced by the human interest frame was a significant predictor of blame and responsibility in a transgression crisis.     

How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis

This paper analyzes the crisis mismanagement of the Hong Kong government during the SARS outbreak. It addresses eight factors that characterize a government crisis and uses them as guidelines to assess how the Hong Kong government performed in SARS.     

The quality of work in Britain over the economic crisis

Previous research on trends in the quality of work in Britain was carried out in a period marked by long-term growth and increasing prosperity. Although often taken as an exemplar case of a ‘liberal’ regime, the implications of an emphasis on deregulation and work-force flexibility for employees’ quality of work are arguably less serious when labour markets are tight and the market power of employees may oblige employers to be concerned about the retention and commitment of the work-force. The prolonged economic crisis that followed the economic recession of 2008–2009, however, provides a more severe test of the implications of a relatively deregulated employment regime for employee welfare. It is precisely under conditions of high unemployment and weak bargaining power that it could be expected to facilitate a sharp reassertion of employer prerogatives both to shed labour and to restructure work processes. Did the economic crisis, then, lead to major changes in work and employment conditions in the UK?     

Field education in crisis: experiences of field education coordinators in Canada

Significant multi-layered challenges with delivering quality practicum experiences to social work students have led field education coordinators to release a joint statement that social work field education in Canada is in a state of crisis. This article presents the results of a two-year mixed methods study that sought to investigate and describe the challenges in order to enhance understanding of the crisis from the perspective of Canadian social work field education coordinators. The results indicate that social work education programs in Canada face four key challenges in regard to field education that can be further divided into two sections: (a) the social work practice field and (b) social work field education administration. The two key challenges associated with the social work practice field are: (a) social work practice contexts and realities and (b) practicum shortages and saturation. The two key challenges associated with social work field education administration are: (a) practicum procurement and field instructor recruitment and retention; and (b) expectations and workloads of field education coordinators. To address these challenges, collaborative development of a multi-level strategy aimed at moving beyond the current state of crisis toward a sustainable model of social work field education in Canada is recommended.     

Risk,interest groups and the definition of crisis: the case of volcanic ash

This paper considers a key aspect of the ‘risk society’ thesis: the belief that we should be able to manage risks and control the world around us. In particular it focuses on the interface between risk and risk events as socially constructed and the insights that ‘critical situations’ give us into ‘the routine and mundane’, the otherwise taken for granted assumptions underlying risk regulation. It does this with reference to the events precipitated by the April 2010 volcanic eruption in the Eyjafjallajökull area of Iceland. The resulting cloud of volcanic ash spread across Europe and much of Europe's airspace was closed to civil aviation for six days, with far reaching consequences including huge financial losses for airlines. The social processes of defining and reacting to risk and crisis both reveal and generate dilemmas and challenges in regulation. This paper examines the role of different interest groups in defining risk expectations and thereby redefining the ash crisis as a regulatory crisis.     

In search of unity: a new politics of solidarity and action for confronting the crisis of global capitalism

ABSTRACT

This essay is an introduction to a Special Forum by critical scholar-activists responding to the late Samir Amin’s call for the establishment of a new political vehicle that would be capable of uniting diverse progressive and revolutionary movements consisting of the workers and peoples of the whole world. The purpose of this vehicle would be to confront and radically transform a global capitalist order in deep crisis. The authors of these essays tend to agree that Amin was a profound contributor to the global justice movement, and to the reformulation of Marxism to address the evolution of global capitalism and imperialism that took place in the late twentieth and early twenty-first centuries. However, some are critical of Amin’s stance. The essayists differ about whether they see Samir Amin’s proposal for the establishment of a global party as a good or bad idea. Among those who think it is a good idea there are differences regarding the organizational nature and issue focus of the proposed organization. There are also different attitudes toward the institution of the nation-state and regarding the sources of progressive revolutionary political forces in the contemporary world. We briefly review the main issues under contention.     

Pragmatic optimism,crisis leadership,and contingency theory: A view from the C-suite

In the last three decades, the theory of strategic conflict management has been developed so that it is a strong framework for considering the factors that influence an organization’s response to crises and identifying the importance for dynamic and flexible approaches to crisis decision-making and communication. While leadership is considered one of the critical internal contingency factors but individual characteristics of key decision-makers, like the CEO, are also one of the most understudied ones. At the same time, the concept of optimism has long been explored as a factor influencing performance and positive outcomes in many arenas, but with scant evidence in the application to senior-level leadership or crisis contexts. In fact, in the crisis literature where optimism and pessimism is addressed, it largely argues that crisis leaders should adopt a pessimistic mindset. For this study senior-leaders in multinational companies responsible for managing employees in an average of 70 countries each and with extensive crisis leadership experience reflect on their own experiences during crises. Findings indicate that optimism is a critical trait in successful crisis leadership connecting to positive outcomes for the teams and organizations. These data also provide critical insights that develop a stronger understanding of contingency planning in crisis management because we have identified a trait that amongst an elite group of managers with extensive crisis experience was consistently attributed to their own success as crisis leaders.     

Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes

This study seeks to foster a greater understanding of effective crisis communication from the internal context of organizations. The present research conducted an online experimental study of 640 full-time employees in the United States. Results through OLS multiple regression and path analysis indicated 1) employee-organization relationships (EOR) and timing strategy of self-disclosure (stealing thunder) were positively associated with the positive internal reputation and employees’ supportive behavioral intentions, 2) the positive effects of EOR on the employees’ supportive behaviors appeared differently according to whether or not stealing-thunder was used, and 3) the effects of EOR and message strategy (accommodative response) on the positive internal reputation were varied when the negative emotions (anger and anxiety) intervened.