Who is it That Would Make Business Schools More Critical? Critical Reflections on Critical Management Studies

We suggest in this paper that whilst exploring how to make business schools more critical we must also turn a critical and reflexive lens upon ourselves, critical management thinkers. Our endeavour is outlined here as a 'reflexive journey' in which we turn upon ourselves, academics who identify as 'critical' thinkers, the theories we use to analyse others. Our focus is upon critical management education. We use three vignettes drawn from our previous research. One is of graduands from the postgraduate programmes on which two of us teach, the second an analysis of knowledge transfer programmes in which we have participated, and the third a study of the construction of academic identities. The first study shows the academic teacher may become an internalized, judgemental gaze, the second that what we see as a critical approach may be construed by our students as another 'truth' that fails to encompass the complexities of organizations and management, and the third encourages us to ask some questions about our own positions. This causes us to ask some uncomfortable questions about our own positions as critical management scholars and the ways in which we conceptualize business schools and our colleagues who work in them.     

Transformational Leadership Education and Agency Perspectives in Business School Pedagogy: A Marriage of Inconvenience?

We critique transformational leadership education in university business schools based on a literature review, a study of the websites of 21 leading business schools, and an analysis of two presentations to business school students at Massachusetts Institute of Technology and Stanford University by the former CEO of General Electric, Jack Welch. Our critique draws attention to the unresolved tension between two motivating ideas that underpin much teaching in business schools: collective interest ideas that permeate transformational leadership education; and self-interest ideas derived from agency theory. Transformational leadership tends to be depicted as a process by which leaders exert a 'top-down' influence over the activities of others, while simultaneously asserting that their organizations have a common purpose and pursue a collective interest. We highlight the risk that business schools are producing graduates who will attempt to appeal to common needs (guided by precepts of transformational leadership) but who will simultaneously enact contradictory performance management systems (guided by agency theory). We encourage business school educators in leadership to adopt approaches which are more critical, relational and reflexive. We suggest some general directions for an alternative leadership prospectus, based on followership, the promotion of critical upward communication within organizations, and the recognition of leadership as a contested, discursive and co-constructed phenomenon.     

Breaking the Ties That Bind: From Corporate Sustainability to Socially Sustainable Systems

Although the recent push toward sustainability is certainly generally a positive development in business and society, we can see many problems in the execution of the theory of sustainability. Where the triple bottom line calls on companies to weigh effects on stakeholders and the environment alongside profit, in practice in many cases, sustainability has been perverted to represent sustainable profits. In these cases, environmental impact and effects on people are only important insofar as they positively contribute to a firm‘s future profits. It is not only practitioners who have often espoused this misappropriated view of sustainability but also academics have lent credibility to this view. In this work, we start by criticizing the often espoused current view of sustainability and remind academics of their responsibility to adapt a more critical view of this narrow focus. We provide examples that show how the current system of capitalism has resulted in outcomes for people and the environment that are patently unacceptable. Reasons are given as to why there is much hesitation to change the status quo. We then call on academics to reexamine what the role of businesses should be within society, what obligations business and corporations should have in society, and how we can encourage meaningful change that results in a better world for future generations.     

Making sense of visual management through affordance theory

Visual management is much used within operations management practice, particularly in association with process improvement initiatives in diverse areas such as production and healthcare. The practitioner literature abounds with suggested best practice. However, there is little attempt to theorise about why the design and use of ‘visual’ devices for such process improvement works in practice. Within this paper we describe a novel theory of operation which highlights the role that material and visual artefacts proposed by visual management practitioners play within particular ways of organising work. We develop an innovative way of employing the theory of affordances to explain how first- and second-order affordances, situated around the visual devices at the heart of visual management, connect three domains of action, which we refer to as articulation, communication and coordination. Our analysis of three cases from healthcare, clothing manufacturing and software production help ground the theorisation discussed.     

Evidence-based human resource management practices in three EU developing member states: Can managers tell truth from fallacy?

Good management practice is assumed to be the product of a good knowledge base and its application, not least in Human Resource Management (HRM). The aim of this study is to assess the extent to which managers adhere to practices of HRM that are more likely to be upheld by research evidence as opposed to beliefs for which research evidence is highly lacking. In addition, it evaluates practitioners’ explanations about adopting HR practices. This study was conducted in three European Union (EU) developing countries (Poland, Croatia and Malta). A mixed-methods approach is adopted, utilising a web-based questionnaire targeting a purposive sample of 300 practitioners occupying managerial positions and directly involved in people management (Study 1), followed by 20 in-depth interviews with similar participants (Study 2). Our study reveals that managers are always fully cognisant of the main body of research evidence related to specific HR practices. Practitioners are more likely to access required knowledge for applications through popular sources rather than more reliable ones due to time constraints, inaccessibility and inability to evaluate evidence. While they appreciate the role of theory, the leap from theory to application is not easy or straightforward, commenting that large gaps between research and practice prevail. These overall trends may imply that practitioners base their decisions on personal experience rather than on evidence-based knowledge or expertise acquired through evidence-grounded applications. Results suggest that future research should focus on closing the gap by evaluating how academics impart the knowledge and how practitioners apply that knowledge.     

The electronic ‘go-between service provider': a new ‘middle' role taking centre stage

While the full impact of the Internet on traditional business models and strategies is yet to be played out, one thing is already certain: it will irrevocably challenge the nature of the traditional middle role. A full spectrum of Internet-driven consequences — from disintermediation to cybermediation — has already been observed by numerous academics and practitioners. This article describes a different intermediary: the ‘go-between service provider,' who is increasingly challenging traditionalists benefiting from the new market and economic dynamics of our time. This paper, based on case studies and interviews as part of a long-term research project, presents a conceptual framework; lists critical success factors; and assesses the impact of all this on corporate thinking and practice.     

Intermediaries in the relevance-gap debate: A systematic review of consulting roles

A highly contested issue in management science is its relevance to practice. Despite third parties’ potentially significant role in changing the interaction between divided parties, the long-standing literature on the relevance gap has paid third parties little systematic attention. Drawing on a boundary-spanning perspective, and the concept of brokerage in particular, we review how the consultant role is discussed as an intermediary third party between management science and management practice. Based on a systematic literature review of 133 articles, we identify different intermediary consultant roles linking management science to management practice. Our findings detail how the practices associated with intermediary consultant roles performed by academics or practitioners relate to several key relevance criteria, how management knowledge flows when including intermediaries and how intermediaries in different roles relate to different audiences. Based on the findings, we develop a third-party model of intermediary consultant roles and knowledge flows. The model indicates the theoretical significance of third parties in shaping the interaction and knowledge flows between management science and management practice and has theoretical implications for understanding the persistence of the relevance gap. Regarding practical implications, we suggest how management scientists could target third parties as new key practitioner audiences. Considering third parties, and thus moving away from a two-party view, opens up promising directions for further research on the roles and role shifts of various intermediary actors and on how different intermediary audiences may appreciate different types of academic knowledge.     

The international nature of HRD scholarship

In the UK, human resource practitioners and academics alike are becoming more aware of the emergence of managing diversity. But what does managing diversity actually mean, how does it translate into practice, and what does it matter? The following paper briefly debates the rhetoric of managing diversity and considers whether managing diversity is a distinct approach to managing people or a means of diluting equal opportunities in UK organizations. With respect to the realities of the concepts in UK organizations, empirical data from a survey of sixty UK human resource professionals and general line managers is presented. We pose a number of cautionary questions, including what does it matter and to whom? By doing so we intend to encourage further critique and challenges in respect to the concept of managing diversity in organizations.     

Management and Business Ethics: A Critique and Integration of Ethical Decision-making Models

This paper critically reviews the literature relating to the management of ethics within organizations and identifies, in line with other authors, a gap between theory and practice in the area. It highlights the role of management (both as an academic discipline and from a practitioner perspective) in bridging this gap and views managers, with their sense of individual ethical agency, as a key locus of ethics within organizations. The paper aims to address the theory–practice gap by surveying the business ethics literature in order to identify, draw together and integrate existing theory and research, with a particular emphasis upon models of ethical decision-making and their relationship to work values. Such an endeavour is necessary, not only because of the relative neglect of management practice by business ethics researchers, but also because of the current lack of integration in the field of business ethics itself. The paper outlines some of the main methodological challenges in the area and suggests how some of these may be overcome. Finally, it concludes with a number of suggestions as to how the theory–practice gap can be addressed through the development of a research agenda, based upon the previous work reviewed.     

Knowledge generation and governance in management research

We consider how historical developments led to an emphasis on positivistic research approaches in business schools, and we explain how alternative assumptions could be the basis for academic management knowledge. We then discuss the governance structures journals use to determine which articles to publish and how reviewer motivations may influence these processes. Given this academic research and publishing context, we argue that it is not surprising that management research relevant for management practice receives little support. We propose changes to encourage more innovative research that offers stronger ties between management research and practice.     

SCOR model application in developing countries: challenges & requirements

Due to the changes in the nature of business and competition from company versus company to supply chain versus supply chain, the importance of improving the entire supply chain holistically is becoming an increasingly important topic in recent studies. Industry practitioners and academics are focusing on developing a modelling tool for this purpose. However, such efforts were unsuccessful. The main reasons for failure are that the existing models are developed and tested based on the experiences of manufacturing firms in the developed world. The nature of the existing firms, their operating and business processes situation in developing countries vary greatly from the manufacturing processes and the surrounding environment in developed countries. However, the absence of an agreed upon, common language and standardised modelling tools for the entire supply chains hampers the global supply chain improvement initiatives. This paper focuses on addressing the issue of a how standardised and widely accepted model, like the SCOR, can be applied despite the different circumstances. The firms’ supply chain characteristics and new requirement for the model adaptation were collected based on the available literature and field analysis results. The research paper results focus on the make and delivery processes for illustration and evaluation.     

Anxiety, Politics and Critical Management Education

The focus of this paper is a discussion of anxiety and politics as they relate to business school pedagogy. Using ideas from critical management education (CME), the paper explores why and how to engage with the anxiety mobilized through attempts to learn. The aim is to discuss emotional and political dynamics that are generated, and too often avoided, in management education. Making these dynamics overt in the classroom can help managers to comprehend the political context within which management takes place. Examples informed by CME are presented, as well as reflections from the author on the anxiety and politics that emerge for the critical management educator in a business school context. The contribution in the paper is to show the way that anxieties and politics within the business school classroom offer opportunities to change how business schools approach the teaching of managers. CME adds value to management education because it challenges what and how individuals and groups expect to learn, and consequently it challenges assumptions about how learning takes place within business schools. Such challenges are seen as an important and integral part of 'making the business school more critical'.     

An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

This article solves an operational performance measurement problem of a global logistics firm through an internal benchmarking tool. The intended impact is to enable logistics firms to form a deeper understanding of their own internal processes and metrics. The methodology of this in-depth action research involves a sequential approach with a series of interviews, questionnaire-based surveys, operations data collated through observations and process mapping yielding real-world data. A series of statistical tests are conducted to analyse the collated data. Strategic priorities of the firm are integrated with the firm’s operational performance to ascertain the effective performance by considering both the tangible and intangible measures. The outcomes inform both practitioners and academics how the firm could improve its freight forwarding business’s profitability by ensuring that its operations meet the prioritised criteria. The ‘best practice’ derived from internal benchmarking forms an intermediate step towards external benchmarking. The outcomes facilitate investigating the current business strategy, the standard operating procedures and the scope of improving those.     

Konvergenz des internen und externen Rechnungswesens

For almost two decades, the convergence of financial and management accounting systems has been intensively discussed in German literature. This issue is occasionally considered a theory-practice-gap that appears problematic for an application-oriented science such as accounting research. This paper includes a systematic analysis and critical assessment of the discussion in German-speaking journals as well as doctoral and habilitation theses. Findings suggest that a ??partial convergence?? of the IFRS-earnings statement and management control systems is both accepted by academics and implemented in German corporations. However, existing empirical research faces several limitations arising the question if the developments in corporate practice have been adequately described and sufficiently analyzed. In this context, the paper highlights avenues for future research.     

The tone of business model disclosure: an impression management analysis of the integrated reports

The rising emphasis on the business model (BM) as a reportable element reflects the view that it constitutes one of the key starting points for investors’ analysis. In spite of this, recent academic and professional studies describe current reporting on BMs as uninformative: too optimistic, generic and incomplete. The International Integrated Reporting Council (IIRC) claims that these limitations may be overcome by means of an “Integrated Report”, an innovative report which is expected to offer a complete and balanced representation of how organizations create value by mean of their BMs. The paper investigates the informativeness of BM disclosure questioning whether companies adopt impression management (IM) strategies by manipulating the tone of the BM disclosures provided in their reports. We perform a manual content analysis of all the reports identified in the IIRC website and a multivariate statistical analysis to assess if a positive tone of BM disclosure is significantly associated with weak corporate governance, bad performance and low verifiability of the disclosure itself. Our findings support the idea that managers use BM disclosure as an IM strategy. This evidence has relevant implications for both accounting scholars and practitioners, since it questions the role of integrated reporting in improving corporate reporting on BMs.     

Gay Male Academics in UK Business and Management Schools: Negotiating Heteronormativities in Everyday Work Life

This paper contributes to a neglected topic area about lesbian, gay, bisexual and trans people's employment experiences in UK business and management schools. Drawing on queer theory to problematize essentialist notions of sexuality, we explore how gay male academics negotiate and challenge discourses of heteronormativity within different work contexts. Using in‐depth interview data, the paper shows that gay male academics are continually constrained by heteronormativity in constructing viable subject positions as ‘normal’, often having to reproduce heteronormative values that squeeze opportunities for generating non‐heteronormative ‘queer’ sexualities, identities and selves. Constructing a presence as an openly gay academic can invoke another binary through which identities are (re)constructed: as either ‘gay’ (a cleaned up version of gay male sexuality that sustains a heteronormative moral order) or ‘queer’ (cast as radical, disruptive and sexually promiscuous). Data also reveal how gay men challenge organizational heteronormativities through teaching and research activities, producing reverse discourses and creating alternative knowledge/power regimes, despite institutional barriers and risks of perpetuating heteronormative binaries and constructs. Study findings call for pedagogical and research practices that ‘queer’ (rupture, destabilize, disrupt) management knowledge and the heterosexual/homosexual binary, enabling non‐heteronormative voices, perspectives, identities and ways of relating to emerge in queer(er) business and management schools.     

QUANTITATIVE TECHNIQUES IN MARKETING: AN ASSESSMENT OF TEACHING AND USAGE PATTERNS

This paper presents the perspectives of quantitative techniques in academics and practice. Based on the findings of an empirical study, the academicians and practitioners emphasize different techniques and prefer different journals for keeping abreast. This reveals the areas for curriculum improvement to orient the program toward the practitioners.     

信息技术战略价值及实现机制的实证研究

为研究信息技术战略价值及其实现机制,基于企业资源观、竞争战略理论和核心能力理论,构建了信息技术资源、信息技术应用能力、战略层面的信息系统能力、环境动态性和企业绩效之间关系的研究模型,应用结构方程模型对233家中国企业的调查问卷进行数据分析和模型拟合.研究结果表明信息技术资源和信息技术应用能力都无法直接影响企业绩效,其战...     

Business and Management Impact Assessment in Research Excellence Framework 2014: Analysis and Reflection

The evaluation of research impact is likely to remain an important element of research quality audits in the UK for the foreseeable future. With this paper, we contribute to debates on impact and relevance of business and management studies research through an analysis of Research Excellence Framework 2014 impact scores within the business and management unit of assessment. We offer insights into the organizational contexts of UK business schools within which impact is produced, drawing attention to the issues of linkages with research intensity, grant income generation, research team size, career stage and gender of academics, and whether impact activity is focused on private or public sector organizations and national or international reach. We put forward recommendations for managers responsible for business schools and higher education policymakers regarding management and organizational policies and processes, as well as possible changes to the rules guiding future research excellence audits.     

Grasping the Nettle: Possibilities and Pitfalls of a Critical Management Pedagogy

The focus of the paper is a review of the more problematical aspects of introducing a critical perspective into the practice and content of management education. As an introduction, the author summarizes the arguments for critical reflection in the education of managers, the characteristics which distinguish it from ‘reflection’– the more familiar concept in the literature – and ‘critical thinking’. The ways that a critical perspective can be reflected in educational method as well as in the content of the curriculum are also elaborated before describing the problems and complications of implementing such an approach from accounts in the literature of adult and management education. The paper outlines the reasons why critical reflection might be resisted, the mental or social disruption which can result from its application and the implications of both for the practice of management teachers.