Coaching: Definition, Prinzipien, Qualifikationen, illustriert anhand einer Fall-Vignette

Coaching is presented in this paper with its specific topics and aims differentiating between one-to-one coaching, as opposed to group coaching, as well as team and multi-team-coaching. In comparison to supervision, coaching is more related to everyday working life beyond the helping professions. Compared with counselling in general it is more specific in its tasks and goals aiming at a balance between efficiency and humanity. Coaching regularly focusses on three main topics which are: crisis, power and action at an institutional level. In order to be a good coach it is necessary to have the following characteristics: Communication skills and enjoy working with people, clarification of areas of responsibility and the resources required, general empathy for the parties involved, as well as flexibility and awarness of the financially feasable solutions. Furthermore, acceptance of solutions at a rational and a human relationship level, a touch of Machiavellism, transparancy and authenticity, credibility and the ability to convince, frustration tolerance and patience, readiness for evaluation and feedback and last but not least, humour, are necessary personal requirements. Cooperation between the author and a top manager are illustrated in a case study. The manager, who hat to change a decision relating to his job, clarified his motivation in the course of the coaching and reached a satisfactory position in the job hierarchy. My ideas above are illustrated and discussed in the context of the case study.     

Practice guidelines: therapeutic interventions aimed at assisting people with bipolar affective disorder achieve their vocational goals

Based on a thorough review of literature and findings from an earlier study on what are the factors helping individuals with bipolar disorder to find and remain in employment, the practice guidelines are proposed to aim at assisting individuals affected by bipolar disorder or other persistent mental disorder achieve their vocational goals. The proposed guidelines emphasise an integrated approach to the employment problem, incorporating clinical, vocational training and employment services. The guidelines advocate quick job placements as opposed to prolonged pre-vocational assessment and training are preferable for people with bipolar disorder in view of their usual high educational achievements and vocational experiences prior to the onset of illness. When necessary, a graduated approach to immediate placement may be adopted. Interventions proposed in these guidelines involve working with an individual client, mobilising support from family, workmates, managers, advising the employers on provision of support systems within the actual workplace and liaising with government agencies to reinforce client's aspiration to work.     

The Differential Effects of Racially Homophilous Sponsorship Ties on Job Opportunities in an Elite Labor Market: The Case of NCAA Basketball Coaching

We examine how an assistant coach's race and the race of his supervisor (the head coach) interact to affect future job quality. While past research argues that homophily is beneficial to job mobility, we find differential effects based on the race. OLS and OLR regression analyses on the quality of one's first head coaching job in NCAA men's basketball indicate that black assistant coaches working under black head coaches (black homophily) are significantly disadvantaged compared to all other racial combinations: white assistants with white supervisors (white homophily), white assistants with black supervisors (white heterophily), and black assistants with white supervisors (black heterophily). In contrast, there is no significant difference in job quality among the latter three groups: white homophily, white heterophily, and black heterophily. This indicates that while homophily is neither advantageous nor disadvantageous for whites, it is disadvantageous for black job candidates. This racially based disadvantage makes it difficult for minority job candidates to break through the glass ceiling and has real‐world financial implications.     

Casework Job Design and Client Outcomes in Welfare-to-Work Offices

Differences in performance across different locations of a humanservice program may be driven by client, managerial, organizational,policy, or environmental characteristics. While many of thesefactors are outside the control of local managers, other factorsmay be open to influence by local discretion and may have independenteffects on performance. One issue facing local managers is howto divide job tasks among frontline staff, but little evidenceis available regarding whether job design is related to performance.In this article, I examine the relationships between differentcasework task configurations and welfare-to-work office performance.Controlling for a number of client and office characteristics,I find that clients' average earnings are higher over a two-yearperiod in offices that primarily use unified case managementand in offices with a specialist who develops job opportunities.I find no effects on earnings in offices that use other kindsof specialists and no effects of unified case management orspecialists on welfare benefit receipt in the two-year period.Overall, the findings suggest that local managerial decisionsregarding job design help explain the variation in performanceacross offices and suggest a possible lever through which performancecan be improved.     

Types of Workplace Social Support in the Prediction of Job Satisfaction

Research on social support and job satisfaction has yielded mixed results, partly because studies have rarely examined different types of workplace social support, such as collegial support, task support, coaching, and career mentoring. This study identified the relative contributions of different types of social support to job satisfaction and explored the relationship between social support and job tenure. Overall, social support accounted for approximately 17% of the variance in job satisfaction and 9% of the variance in job tenure. Career mentoring and task support were the types of social support most predictive of job satisfaction. Coaching and task support were the types of social support most predictive of job tenure.     

The multi-disciplinary nature of low vision rehabilitation--a case report

This paper presents the case of a 47-year-old female with low vision secondary to high myopic macular degeneration who remains active in the work force as a spiritual and religious care coordinator for a large institution. An ophthalmologist with a specialty in low vision rehabilitation initially assessed the client. The ophthalmologist prescribed optical devices which used residual retinal vision available at preferred retinal loci. This availed better vision for viewing targets located at far, near and intermediate distances from the client. An optician provided and dispensed the devices prescribed to the client. Additionally, the ophthalmologist made a referral to an occupational therapist. The occupational therapist conducted a series of sessions to further enhance reading and writing skills and a work place assessment aimed at optimizing workplace conditions in order to achieve optimal functional vision. This case illustrates and emphasizes the multi-disciplinary nature of low vision rehabilitation, which involved in this case co-operation between ophthalmology, occupational therapy and opticianry.     

The Case Management Model in Employee Assistance Programs

This paper suggests the case managcment practice model is applicable to EAP settings. Most of the presenting problems in the workplace require short-term intervention. The case management practice model emphasizes short-term treatment and/or intervention. As a system approach, it provides a mediating strategy that is useful in working with employees and negotiating with significant others. The case management model focuses on the client assuming responsibility and using his or her strengths in resolving the presenting problem.     

Is Social Innovation Fostering Satisfaction and Well-Being at Work? Insights from Employment in Social Enterprises Providing Long-Term Eldercare Services

Considering insights from socio-economics, work psychology, and occupational health, this study focuses on the job satisfaction and well-being of employees working in nonprofit social enterprises (SE). We question the idea suggested by the recent literature that working for a SE brings employees a high level of job satisfaction and well-being. We also investigate whether being involved in social innovation is associated with even higher job satisfaction and well-being. Indeed, understood as a manifestation of positive social change, social innovation is expected to improve outcomes such as the quality of life at work. However, because social innovation is an umbrella concept, it embraces different innovation-related concepts. Here we explore the distinction between service innovation and workplace innovation. This article applies a multivariate analysis to an original dataset covering 1134 employees working in the field of elder homecare in Wallonia. Its implications for social entrepreneurs and scholars are also examined.     

Working conditions, social support, and the well-being of female and male factory workers

Previous research on the effects of working conditions on well-being typically has focused on men; the few studies including women have compared men and women in different work settings. We analyze the effects of four kinds of working conditions--job demands, job deprivations and rewards, physical environment, and work-related social support--on the well-being of female and male factory workers in similar jobs. We also test for buffering (interaction) effects of social support (from co-workers, supervisors, and company programs) on relations between working conditions and well-being. All types of working conditions affect well-being, but there are almost no gender differences in the effects of working conditions on well-being. Although work-related social support promotes well-being among both women and men, it does not (at least as measured here) buffer effects of other stressful working conditions. In general, the results indicate considerable gender similarity in the processes through which the job affects well-being.     

Violence Against Women in the Workplace

Although Employee Assistance Programs often incorporate workplace violence prevention and debriefings into their array of services, rarely has any attention been paid to the risks for workplace violence that female employees face. The prevalence in society of violence against women and the increase in violence at the work site could create a swific risk for women at work. An exploration of this risk was undertaken, using three apparent categories of workulace violence: random criminal (perpetrator unknown to victim). worker (perpetrator works at the same company as victim), and relationship or domestic (perpetrator is a family member or significant other of victim) violence. An analysis of the results of the 1991 Bureau of Labor Statistics Census of Fatal Occupational Injuries indicated that of all women who die on the job, 39% were the victims of assault, whereas only 18% of all male fatalities were murdered at work. Of the female homicides, over three-fourths were acts of random criminal violence. Worker violence and its potential for affecting female employees is discussed. Lastly, the effects of relationship violence entering the workplace are explored through the use of a case study. Information on assessment and prevention techniques useful to the EAP professional is included     

Case report: a work simulation program for a manual worker with a fracture injury

Work rehabilitation programs targeting different client groups are available in nearly all major hospital occupational therapy departments in Hong Kong. Clients receiving work rehabilitation are referred from various out-patient clinics and other occupational therapists. Those clients experience limitation in work after their injuries or diseases and plan to return to work after rehabilitation. Program objectives are 1) to assist clients to reach maximum work capacity as rapidly as possible 2) to ensure clients return to work safely 3) to improve clients' work readiness. This case report describes an individualized work simulation program at a general hospital in Hong Kong provided for a typical client who is preparing to return to his worker role. Specific job analysis, goals and program rationale for the client are discussed.     

Cognitive and behavioural assessment of people with traumatic brain injury in the work place: occupational therapists' perceptions

Cognitive and behavioural impairments, in the absence of severe physical disability, are commonly related to poor return to work outcomes for people with traumatic brain injury (TBI). Along with other health professionals, occupational therapists make judgements about cognitive and behavioural dimensions of work capacity of clients with TBI during the return to work process. Unlike many physical functional capacity evaluations, there is no standard method that therapists use to assess the ability of people with TBI to perform cognitive operations required for work. Little is known about what information occupational therapists use in their assessment of cognitive and behavioural aspects of client performance within the work place. This study employed qualitative research methods to determine what information is utilised by 20 therapists who assess the work capacity of people with TBI in the workplace. Results indicated that the process of making judgements about cognitive and behavioural competence within the work place is a multifaceted process. Therapists triangulate client information from multiple sources and types of data to produce an accurate view of client work capacity. Central to this process is the relationship between the client, the job and the work environment.     

‘Heroes and Matriarchs’: Working‐Class Femininities,Violence and Door Supervision Work

Door supervision work is traditionally seen as a working‐class, male‐dominated trade. In addition, it is deemed to be one that is physically risky, where violence is seen as a ‘tool of the trade’ and where ‘bodily capital’ and ‘fighting ability’ are paramount to the competent performance of the job. This paper is a timely analysis on the manner in which the increasing numbers of women who work in door supervision negotiate their occupational identity and construct their work practices. The analysis focused on the way in which discursive constructions of both violence and workplace identities are variably taken up, reworked and resisted through the intersection of gender and class. This resulted in the identification of two main discourses; ‘playing the hero’ and the ‘hard matriarch’. These findings allow us to theorize that multiple, gendered and classed occupational identities exist beyond normative expectations and can be seen to be both emancipatory for working women, while simultaneously bolstering exploitation, workplace harassment and violent practices.     

Mediating the Self: The Case of Sue

This article is a response to the case study presented by M. C. Rehfuss (2003) regarding a client, Sue, who is experiencing discord in her career as a mediator. A conceptualization of the client and additional areas for client exploration are presented. Five steps of a constructivist career counseling approach are applied to the case to assist Sue with experiencing optimal functioning in her career through her proactive commitment to her life theme of mediation.     

Gay Men in the Workplace: Issues for Mental Health Counselors

The author looks at major issues that affect gay men who are deciding on, competing for, and working in the jobs and careers available in today’s changing job market, and the implications for mental health counselors who may serve them. Included is an in-depth review of the current academic counseling literature on gay men in the workplace, highlighted by reports from the national gay press.     

Fragmented Sisters? The Implications of Flexible Working Policies for Professional Women's Workplace Relationships

Much is being done by governments and organizations to help workers reconcile their family and employment responsibilities. One such measure has been the introduction of flexible working policies. While academic and policy debates focus on the barriers to flexible working, less consideration is paid to those who work alongside flexible workers. Through a gendered lens, this article focuses on professional women and explores the implications of UK flexible working policies for women's workplace relations in organizations that have traditionally been based on male models of working. Drawing on interviews conducted in three English organizations, it was found that the women's interests did not always coincide and that their social relationships, with respect to flexible working, involved both support and resentment. In particular, the women's interests were affected by organizational and job‐related factors and their stage in the life course. These findings illuminate the ways in which policies are negotiated at the level of daily workplace life and show that co‐workers are a pivotal part of the wider picture of flexible working.     

New technology and its impact on well being

Great changes have come about in the last decade regarding the organization of work. High technology and the steadily increasing ideology of technocracy has produced a profound effect on the organization of work in some workplaces. This effect has made the psychosocial and physical working environment tougher, especially for women. The results we are presenting here show that when dividing fishing factories into three technological stages; low technology, middle technology and high technology, the job strain was highest and the decision authority by the employee was lowest in the high technological factories. This even had an impact on health and on the atmosphere at the workplace, where the employees in the high technological factories were more likely to complain about several health problems as well as about low degrees of cheerfulness at the workplace and tiresome jobs. However, these same people were the most positive towards the implementation of the high technology and the new way of organizing their job that the technology introduced.     

Hiring subsidies for people with a disability: Evidence from a small‐scale social field experiment

The effectiveness of hiring subsidies for people with disabilities remains unclear due to potential free‐rider, substitution and signalling effects. The authors propose a novel evaluation approach wherein it is randomly decided whether or not job applications disclose the subsidy to potential employers. Based on call‐back rates for interviews, the subsidy is found to be ineffective or even counterproductive in a group of adolescents having completed their vocational training programme. However, the negative signalling effect seems to be much weaker in a group of clients of job‐coaching services who acquired their disability during their working life.     

Coming Out and Job Satisfaction: A Moderated Mediation Model

Prior research suggests that the disclosure of sexual identity at work is not always significantly associated with job satisfaction. The authors investigated (a) the mediating role of workplace heterosexist climate in linking workplace outness with job satisfaction, and (b) the moderating role of anticipated discrimination in influencing the indirect and direct relationship between workplace outness and job satisfaction. This model was tested among 1,460 lesbian, gay, and bisexual (LGB) employees in Italy. Results indicated that workplace heterosexist climate mediated relationships between workplace outness and job satisfaction. Anticipated discrimination moderated the relationships between LGB employees’ disclosure of their sexual identity and job satisfaction and between workplace heterosexist climate and job satisfaction. This moderated mediation model may assist researchers who aim to understand the complexity of the relationship between workplace outness and job satisfaction. In this regard, practitioners need to recognize the role played by workplace heterosexist climate and anticipated discrimination.