Deception in the Workplace: Recent Research and Promising New Directions

This review identifies some of the promising new directions that scholars are pursuing in current research on deceptions in places of work. I identify and explore five main emphases that have emerged. These directions are comprised of studies that count the pervasiveness of deceptions; examine deception in service provision and emotional labor; identify varied workplace cultures of deception; examine accounts for deception in the wake of corruption, financial misconduct and other misbehaviors; and studies of Internet and computer technologies as new territories for deception. I conclude by suggesting some additional arenas for research into workplace deception, specifically, on professions that produce deception as a form of legitimate work; on deceptions in non‐profit organizations, and research into the technical and dramaturgical efforts that people put into making lies appear believable.     

What's love got to do with it? Passion and inequality in white‐collar work

Emotion has become an increasingly important aspect of work in the 21st century. In this article, we take stock of the extant literature delineating the role of emotions, especially passion as a cultural schema, in white‐collar workplaces. Scholars have covered extensive ground on emotions at work, but the role of passion remains an underexplored yet significant area. Drawing from recent developments in research on white‐collar work, we argue that the passion schema has become a critical marker in the labor market for sorting individuals into occupations, hiring and promotion within organizations, and assigning value to people's labor. Emergent research suggests that because the expression and perception of passion remain ambiguously defined in the workplace and varies by context, it is pivotal in reproducing social inequalities. In this review, we focus on how privileging passion in the workplace and interpreting it as a measure of aptitude impacts social inequalities by race, gender, and social class. We close by setting an agenda for further research on this topic.     

The Study of Youth Labor: The Shift Toward a Subject-Centered Approach

In recent years, part-time work has emerged as an important area of study in understanding young people's lives. The existing literature on young people's work focuses predominantly on the effects of youth labor, particularly on academic progress, future employment, emotional development, and deviant behavior. While youth employment has been studied extensively from the perspectives of parents, educators, and policy-makers, the central actors – young people themselves – have been relatively neglected and young people's motives behind work remain virtually unexplored. A bourgeoning literature advocates a subject-centric approach and proposes an understanding of youth labor from the perspective of young people. In this paper, I aim to (i) survey the existing literature on youth employment in the USA and Europe, (ii) examine the differences that come from adopting a subject-centered approach, and (iii) discuss the implications of this shift for the future of youth labor literature.     

Aesthetic Labor for the Sociologies of Work,Gender, and Beauty

Amid the growing literature on the costs and rewards of physical appearance for labor market outcomes, an economistic emphasis on looks as an investment strategy has gained prominence. The concept of aesthetic labor is a useful sociological intervention for understanding how the value of certain looks is constructed, and how looks matter for social stratification. Aesthetic labor is the practice of screening, managing, and controlling workers on the basis of their physical appearance. The concept advances research on the service economy by moving beyond a focus on emotions to emphasize worker corporeality. This article first untangles aesthetic labor from related concepts, including body work, emotional labor, and embodied cultural capital. Next is a review of three contexts in which scholars have applied aesthetic labor to the workplace: the organization, freelance labor, and the market. Because it situates the value of beauty in context, aesthetic labor foregrounds those power relations that define aesthetics, such as class, race, and gender. The concept incorporates insights from field theories of bodily capital, such that aesthetic labor denaturalizes beauty and seeks to explain the processes through which looks translate into economic and symbolic rewards.     

Emotional labor in social workers' practice

The meeting between service users and social workers is emotional, since it is centered on significant challenges and changes in the service users' lives. Emotions are thus always at play in social work, but are managed in various ways by the professional. In an explorative qualitative case study at two Danish social services departments, we identified three types of emotional labor: (1) when the social worker shuts off emotions both during and after the meeting; (2) when the social worker defers emotions and processes them at a later time; and (3) when emotions dominate, and a case gets ‘under the skin’ of the social worker. Emotional labor can have both positive and negative effect on the work, and knowledge about different kinds of emotional labor can aid professional discussion about emotions at the work place as well as the psychosocial working environment for the social workers, factors which help improve practice. The study showed that emotional labor is a multidimensional concept, hence it is not just managed in different ways by social workers; it is always related to the specific emotion culture and the community of practice at the work place.     

Uncompensated emotional labor,racial battle fatigue,and (in)civility in digital spaces

Emotional labor was originally theorized by Arlie Hochschild in the context of domestic labor. Since her early theorization, popular culture and social scientists have adopted the term to refer to emotion work that is exhibited in a manner of financially compensated social settings. Emotional labor refers to the process by which individuals are expected to conform to a set of societal guidelines, ensuring that their emotions conform to that performance. As the use of social media grows, emotional labor plays an increasing role in the lives of people of color—across media platforms. We frame the ever‐present negotiation involved in racialized interactions online as a type of uncompensated emotional labor that results in racial battle fatigue. Next, we position emotional labor as an intrinsic part of the experience for social media users of color because digital media is by default a White, racialized space. Lastly, we argue that current research on civility does not account for the emotional labor of people of color. We offer an original view of uncompensated emotional labor that is inclusive of cross‐platform, racialized emotional labor that can result in racial battle fatigue.     

Emotions in criminological theory: Insights from social psychology

A number of scholars have noted that emotional processes have been undertheorized in criminology. Although criminologists have explored how various emotions facilitate or inhibit crime, few formal theories of crime clearly address the role of emotional processes. Sociological theories of emotions provide a number of insights that criminologists might find useful to help fill the gaps in criminological explanations of offending. We illustrate the utility of sociological theories of emotions to criminology by connecting three prominent criminological theories with complimentary social psychological theories of emotions. Specifically, we discuss how the power–status theory of emotions can clarify emotional responses to strain in general strain theory, how affect control theory can illuminate the emotions involved in identity adoption within labeling theory, and how interaction ritual chains theory can highlight emotional responses to coercion in differential coercion theory. Making connections to more clearly theorize emotions is critical to the advancement of criminological theory.     

Counselor Turnover in Substance Abuse Treatment Centers: An Organizational-Level Analysis

This article draws on institutional and ecological perspectives on work and organizations to develop a workplace level model of variation in voluntary counselor turnover rates across privately funded substance abuse treatment centers in the United States. Results show that participatory management structures reduce turnover rates principally by promoting organizational commitment. The analysis also tests hypotheses regarding the effects on turnover rates of other relevant theoretic domains of treatment center structure and organization. We discuss theoretical implications of the findings and suggest directions for future research.     

THE CONSEQUENCES OF CARING:

Sociologists of emotion have examined the ways that workers are required to manage their emotions on the job, while studies of family emotion work reveal the effort involved in providing emotional support at home. Analyzing data collected from married or cohabiting women hospital workers, we examine the relations between women's job and family emotion work and the effects of both on women's job-related well-being. Consistent with "scarcity" views of women's emotional energy, we find that performance of family emotion work has negative consequences for women's job-related well-being. Consistent with "expansion" perspectives, however, women who perform some emotional labor on the job are more likely than other women to perform family emotion work. Our findings support a view that incorporates elements of both scarcity and expansion perspectives. We conclude that the job-related well-being of women hospital workers is less influenced by performance of emotional labor at work than it is by women's and their partners' involvement in family emotion work.     

Essential emotions: The place of passion in a feminist network

Using a case study, the authors argue that emotions play a highly significant part in voluntary organizations, and that present significant part in voluntary organizations, and that present academic approaches to emotions are unhelpful, both theoretically and practically. The distinction between emotional work and emotional labor is unclear in nonprofit organizations using volunteers. More research is needed in this area.     

When the main job tasks are perceived to be ‘irrelevant’ in the workplace: the internal uselessness of corporate social responsibility work in Japan

ABSTRACT

Despite a symbolic shift toward ‘emotional taint’ in dirty work literature, the role of the workplace has not been studied in relation to socially admired professions, such as corporate social responsibility (CSR) work. This article carries out an in-depth, critical examination of CSR as an emotionally tainted occupation in Japan. Its findings, substantiated by an analysis of 34 CSR workers’ rhetoric, help conceptualise ‘internal uselessness’. This emerges when workers feel their organisations publicly foster an image of their work that is decoupled from its internal reality, assigning them chief tasks they consider irrelevant. This leads to negative consequences that damage their workplace social relationships, professional aspirations and emotional well-being. The findings ultimately show that these CSR workers in Japan attempt to counterbalance internal uselessness through a social quest with peers outside their workplace, but also manage their emotions by rationalising their job status as inescapable, influenced by situated commitment norms.     

WHY LABOR WINS, WHY LABOR LOSES:

Legal regulation of the labor contract is central to American policy formation. This study analyzes the reasons for the passage of federal labor laws that governed workplace activity in the United States from 1897 to 1980. The dependent variable includes all major federal statutes that are favorable or detrimental to labor. Two theories are considered: a mass disruption approach and a party control perspective. Qualitative comparative analysis is used to assess the utility of both theories. For the pro-labor laws, the findings show partial support for both models. The theories are better at explaining reform prior to rather than after World War II. An explanation is presented for this temporal break. For the antilabor laws, the results are inconclusive due to the small sample size. An alternative account is offered that focuses on policy making under divided government. This research suggests analyzing the interaction of economic, class, and political variables and using larger sample research designs as guidelines for future investigation.     

Emotional Labor and Health Care

We examine the literature on emotional labor and health care to demonstrate the potential for emotional labor research to inform how social and medical scientists think about health care and how examining healthcare contexts has contributed to the scientific understanding of emotional labor processes. In doing so, we first review the key terms and definitions that are used within the emotion management perspective and evaluate the ways in which power differences have remained largely implicit features of research on emotional labor in healthcare settings. Finally, we explore how the increasing economic rationalization of health care may be influencing the emotional experiences of today's healthcare professionals and the implications of this trend for future research on emotional labor and the health and well-being of care providers and their patients.     

Sexual orientation at work: Documenting and understanding wage inequality

A growing body of research focuses on the labor market experiences and outcomes of LGBTQ+ people. Yet sexual orientation has been incorporated unevenly into research on labor market inequality, developing in parallel across work in labor economics and the sociology of work and organizations. In this review, we describe research on sexual orientation and wage inequality, bridging insights from quantitative studies of wage gaps and qualitative work on the organizational and occupational experiences of sexual minorities. We further discuss theoretical developments in the sociology of sexuality to provide background to the concepts and measures both bodies of research employ in practice. We argue that future research should integrate these approaches to consider how local and diffuse cultural understandings of sexual orientation shape the valuation of workers.     

To Invest or Detach? Coping Strategies and Workplace Culture in Service Work

Drawing on original ethnographic research and interweaving food servers' voices with theories of labor, this article examines the emotional content of interactions between customers and workers in restaurants. It addresses the potential benefits of emotional labor, the effect of gender on how workers make sense of and cope with the demands of their jobs, and the work culture that arises as a result of workers' approaches to the emotional demands of their jobs. The article culminates with a discussion of the potential for exploitation when servers, particularly waitresses, begin to care for the customers who pay them.     

Learning to “Deal” and “De‐escalate”: How Men in Nursing Manage Self and Patient Emotions

While prior research has explored how gender frames emotion management processes, little work has specifically examined the links between men's emotion management in a caring profession and theory on masculine emotionality. Stereotyped as less sensitive to their own and others' emotions, male nurses confront unique challenges in navigating the profession's emotional demands. Drawing on men's diaries and interviews, I examine emergent emotion‐based processes that characterize men's emotional labor—the strategies men use to manage their own and patient emotions on the job. In managing their own emotion, men's narratives reveal three distinct strategies: reframing the nurse role, distancing, and relinquishing situational control. In managing patient emotions, they frame control over their own emotions as a means for managing others and emphasize knowledge/education as a strategy for managing patient stress and anxiety. While both male and female nurses may engage these strategies, men's emotion management implicates the simultaneous reproduction and disruption of hegemonic masculinity and the reason/emotion dualisms that undergird the current gender system. Implications for masculinity and emotion management theory, as well as recruiting, training, and retaining male nurses are explored.     

Emotional intelligence and public relations: An empirical review

Since the 1990s, the concept of emotional intelligence has garnered growing popular and scholarly attention in the past several decades. Emotional intelligence is generally defined as one’s ability to recognize one’s own emotions, regulate them, recognize others’ emotions, and manage social relationships and is proposed to yield various desirable outcomes for organizations. This study provides a critical and comprehensive review of empirical studies on the role of emotional intelligence in various domains of public relations practice. Findings reveal that existing research has focused mostly on emotional intelligence as a competency vital to effective leadership and employee communication in organizations. Considerable research has also examined emotional intelligence as a necessity for effective crisis management and communication. This study calls for investigating the role of emotional intelligence in different areas of public relations such as media relations and community relations, for improved measurement and methodological pluralism in future research, for EI-based training for future public relations leaders, and for an EI model of professionalism in public relations education.     

The Temporality of Emotion: Constructing Past Emotions

Symbolic interactionists have developed a rich literature on emotion that has advanced our understanding of the socially constructed nature of emotions and has provided a wealth of understanding about emotions and emotional life. Left unexplored, however, has been the temporal nature of emotion. Similarly, interactionists' renewed interest in time and temporality has not focused on emotion. In this article I describe the implicit leads in these two literatures that need to be pulled together to make the linkage clear. Drawing on the work defining emotions as social objects and on George Herbert Mead's theory of the past, I describe how emotional pasts are used as foundations for situated actions. I also explain how we use the emotional pasts in four areas: the individual level, individuals in interaction, collective behavior, and the social structural level. This linkage provides insights for understanding how we use emotional pasts when we construct and enact behavior. I argue that emotional pasts are important tools used in the interpretation and construction of present emotions, to situate selves and others, and to construct the social order.     

The Magic of Multiple Emotions: An Examination of Shifts in Emotional Intensity During the Reclaiming Movement’s Recruiting/Training Events and Event Reattendance1

This article examines whether emotional fluctuations predict the likelihood of future attendance at a movement’s week‐long recruitment and training events. I present a statistical analysis of longitudinal survey data, and then examine qualitative data on multiple emotions and “chains” of emotions over time. Qualitative and quantitative data together generate a multifaceted understanding of emotions’ interactions over time and their independent and combined ability to predict who returns to the events a year later. Previous work on emotions and movement recruitment has confined itself to whether emotional experiences were positive or negative or focused in depth on one particular emotion. This article’s findings show that confusion, courage, fear, and hope have a substantial and sometimes interactive impact on attendance at subsequent events.