组织行为研究的新领域:积极行为研究述评及展望

新的竞争时代呼唤新的员工行为。在对传统行为研究与管理实践进行评论的基础上,介绍了组织行为学研究的新领域——积极行为,从概念发展、分类问题、测量工具、理论基础、前因及后果研究等方面做了述评,对文献中存在的问题进行了分析,并结合中国传统文化特征提出了若干研究建议。     

Proactivity Directed Toward the Team and Organization: The Role of Leadership, Commitment and Role-breadth Self-efficacy

Employees' proactive behaviour is increasingly important for organizations seeking to adapt in uncertain economic environments. This study examined the link between leadership and proactive behaviour. We differentiated between organizational leadership and team leadership and proposed that transformational leadership by team leaders would enhance commitment to the team, which would predict team member proactivity. In contrast, transformational leadership by leaders of the organization would enhance commitment to the organization, which we expected to predict organization member proactivity. Transformational leadership on both levels was expected to increase employees' role-breadth self-efficacy, the confidence necessary to engage in proactive behaviour. Our results demonstrate the importance of leadership as an antecedent of proactive work behaviour and suggest that leadership at different levels influences proactivity via different mediators. Transformational team leaders seem to facilitate proactivity by increasing employees' confidence to initiate change. Transformational organizational leaders on the other hand increase proactivity by enhancing employees' commitment to the organization.     

Leaders's language and employee proactivity: Enhancing psychological meaningfulness and vitality

Today's volatile environment and pressure for continuous improvement require leaders to play a central role in fostering and nurturing employee proactivity. Effective leaders use their communication skills as a key tool to motivate employees to achieve organizational goals. In this study, we tested a model in which leader motivating language (manifested as direction-giving, empathetic, and meaning-making language) fosters the development of employee proactive behavior by shaping a psychological context of meaningfulness and cultivating a motivational state of employee vitality. The findings indicate that the leader motivating language is related directly and indirectly, through psychological meaningfulness, to employee vitality. We also found that psychological meaningfulness and employee vitality are mediating mechanisms through which leader motivating language can result in enhanced employee proactivity. This study advances theory and research on employee proactivity as a contingency of leadership motivating language by integrating three emerging streams of research—relational leadership, relational communication, and proactivity. Theoretical and practical implications are discussed.     

The role of organizational leaders in employee emotion management: A theoretical model

The actions of organizational leaders are important determinants of the emergence, management, and consequences of employee emotional experience. However, the nature and dimensionality of leader emotion management and the behaviors that constitute such management are largely unknown. The authors present a comprehensive, theoretically-derived model of leader emotion management which clarifies the nature of emotion management and its role in leadership. This model also delineates the knowledge and skill-based antecedents of emotion management and the consequences of such management. Specifically, we propose linkages between particular KSAOs and specific emotion management dimensions and between those dimensions and particular individual and organizational outcomes. The model is meant to serve as a framework to guide empirical efforts in investigating the nature and correlates of leader emotion management.     

Shaping emotional reactions to ethical behaviors: Proactive personality as a substitute for ethical leadership

Due to ethical lapses of leaders, interest in ethical leadership has grown, raising important questions about the responsibility of leaders in ensuring moral and ethical conduct. However, research on ethical leadership has failed to examine the active role that followers' attributes play in enhancing or minimizing the influence of ethical leadership in organizational outcomes. We applied the substitutes for leadership approach (Kerr & Jermier, 1978) to ethical leadership and predicted that proactive personality acts as substitute in the relationship between ethical leadership, workplace emotions and organizational citizenship behaviors (OCBs). Data from two distinct samples offered strong support for the hypotheses. Specifically, we found that ethical leadership was significantly and negatively related to negative workplace emotions when subordinate proactive personality was low, but not when it was high, with consequences for OCBs. These findings suggest that proactive personality constitutes an important moderator on the impact of low ethical leadership on workplace emotions, with consequences for OCBs.     

Organizational identification and workplace behavior: More than meets the eye

Organizational identification is a theoretically profound and practically important construct. It fundamentally transforms the relationship between employees and their work organizations, because highly identified employees integrate their organizational memberships with their sense of who they are. This transformation enhances highly identified employees’ work performance and contributions to the organization. However, despite considerable research on the benefits of organizational identification for employee behavior, theorizing about this effect and its underlying mechanisms remains underdeveloped. In particular, there has not been sufficient theoretical development regarding the specific types of work behaviors that follow from organizational identification, the psychological mechanisms that underlie these behavioral consequences, or observers’ evaluations of these behaviors and those enacting them. To address these issues, we present a framework of the behavioral consequences of organizational identification as well as observers’ reactions to them. Our framework highlights two distinct motivational orientations that underlie organizational identification, one that reliably leads to conformist work behaviors and one that may lead to deviant work behaviors that violate the status quo to advance organizational interests. Moreover, our framework highlights that reactions to these behaviors will differ depending on the organization’s emphasis on means versus ends. Overall, we emphasize that the benefits of organizational identification for work behavior are not as straightforward or as widely recognized as implied in prior research.     

Work-related social media use: The mediating role of social media communication self-efficacy

Social media use has become an indispensable part of knowledge work. Employees posting work-related content on social media are considered credible sources of information and have significant importance for how stakeholders, such as potential customers and future employees, perceive the organization. Therefore, employees’ ability to communicate about their work on social media has become a competitive advantage both for individual employees and for their organizations, especially in the professional service sector. Hence, understanding the role of employees’ ability to use these social media professionally is crucial for understanding the communicative behaviors of contemporary knowledge workers. In this study, we draw on social cognitive theory and focus on the antecedents and consequences of self-efficacy in individuals’ work-related communication on social media. The results show that perceived organizational commitment, clarity of communicative role, social media training, and prior experience with social media serve as antecedents of communication self-efficacy and subsequent work-related communication on social media. Thus, organizations and particularly management, have several aspects directly within the scope of their control that may aid employees in engaging in the professional use of social media. The paper contributes to the literature on employees’ communication behavior and provides important and actionable insights for management and the development of human resources.     

Setting the stage for effective leadership: Antecedents of transformational leadership behavior

Although transformational leadership behavior (TLB) has been linked to a number of positive organizational outcomes, research regarding the antecedents of such behavior is limited. Guided by Ajzen and Fishbein's theory of reasoned action [Psychological Bulletin 84 (1977) 888], we investigated two potentially relevant antecedents to performing TLB: cynicism about organizational change (CAOC) and the leader's social context—specifically peer leadership behavior. We hypothesized that CAOC would negatively predict TLB, while peer leadership behavior would positively predict TLB. Further, we expected that peer leadership behavior would have a positive moderating effect on leader CAOC. Data were gathered from 227 managers from multiple organizations and their 2247 subordinates. Findings supported the proposed hypotheses. Cynicism and peer leadership behavior explained nearly one quarter (24%) of the variance in TLB. Further, it appears that both CAOC and TLB may be malleable in organizational contexts. Implications for leadership research and practice are discussed.     

Leader political support: Reconsidering leader political behavior

Historically, organizational politics and political leader behavior have been framed and characterized negatively, as self-serving and counter-productive. However, scholars have noted that political acts can achieve positive ends, and have called for further discussions of positive forms of political leadership. Continuing in this recent stream of research on positive perspectives on organizational politics, a framework of leader political support is proposed, suggesting that the positive features of leader political behavior, and testable propositions are developed. The leader political support construct is defined and its antecedents are explicated utilizing a social capital perspective. Additionally, social exchange theory is used to explain the consequences of leader political support. Contributions to both leadership and organizational politics literatures and directions for future research are discussed.     

Managing Employee Compliance with Information Security Policies: The Critical Role of Top Management and Organizational Culture*

We develop an individual behavioral model that integrates the role of top management and organizational culture into the theory of planned behavior in an attempt to better understand how top management can influence security compliance behavior of employees. Using survey data and structural equation modeling, we test hypotheses on the relationships among top management participation, organizational culture, and key determinants of employee compliance with information security policies. We find that top management participation in information security initiatives has significant direct and indirect influences on employees’ attitudes towards, subjective norm of, and perceived behavioral control over compliance with information security policies. We also find that the top management participation strongly influences organizational culture which in turn impacts employees’ attitudes towards and perceived behavioral control over compliance with information security policies. Furthermore, we find that the effects of top management participation and organizational culture on employee behavioral intentions are fully mediated by employee cognitive beliefs about compliance with information security policies. Our findings extend information security research literature by showing how top management can play a proactive role in shaping employee compliance behavior in addition to the deterrence oriented remedies advocated in the extant literature. Our findings also refine the theories about the role of organizational culture in shaping employee compliance behavior. Significant theoretical and practical implications of these findings are discussed.     

旅游企业员工服务导向意识的前置因素与后果研究

作者在27个宾馆、餐馆、旅行社进行了一次实证研究,探讨服务导向概念的组成成分与员工服务导向的影响因素和作用。数据分析结果表明,营销导向、情感密集和负责精神是服务导向概念的组成成分,企业的支持、员工的心理受权和工作满意感都是影响员工的服务导向的重要因素,员工的服务导向意识对员工工作行为和旅游企业的外部效率有直接或间接的影响。     

Beware the angry leader: Trait anger and trait anxiety as predictors of petty tyranny

Drawing on the general aggression model and theories of victimization and temperamental goodness-of-fit, we investigated trait anger and trait anxiety as antecedents of petty tyranny: employing a multilevel design with data from 84 sea captains and 177 crew members. Leader trait anger predicted subordinate-reported petty tyranny. Subordinate trait anxiety was associated with subordinate-reported petty tyranny. The association between leader trait anger and subordinate-reported petty tyranny was strongest among low trait anger subordinates supporting the theory of temperamental goodness-of-fit—or rather misfit—in dyads. Hence, leader anger-generated petty tyranny seems to constitute itself both as an average leadership style and as behavior targeting specific subordinates, in this case low trait anger subordinates. In addition, anxious subordinates report more exposure to such abusive leadership behaviors irrespective of levels of trait anger in the captain. The practical implications are above all the needs for organizational and individual management of leader trait anger.     

Building and Leveraging Interpersonal Trust Within and Across MNE Subsidiaries: A Social Exchange Perspective

To understand how multinational enterprises (MNEs) can make the most of an integrated global workforce, we draw upon social exchange theory to examine the antecedents and consequences of interpersonal trust among co-located and cross-border employees. With data from employees of three Greater China subsidiaries of an MNE, we assess the effects of (1) social exchange variables on two forms of interpersonal trust, (2) interpersonal trust on organizational citizenship behaviors (OCBs), and (3) individualism/collectivism as a moderator. Reflecting the complex nature of interpersonal trust, our results offer mixed support for our hypotheses. On one hand, a majority of our hypotheses support our contention regarding the positive influence of social exchange in the development of interpersonal trust, and further, in the enactment of OCBs. On the other hand, some of our hypotheses were either not supported or were counter-intuitive to our propositions. With an interesting mix of results, our study highlights the complexity of the trust construct. Furthermore, in the clarification of social exchange–interpersonal trust–citizenship relationships, our study highlights the importance of individualism/collectivism as an important boundary condition.     

LMX differentiation: A multilevel review and examination of its antecedents and outcomes

We examine antecedents and outcomes of leader–member exchange (LMX) differentiation, or the variability in LMX patterns within work groups. Individual-level characteristics and behaviors of leaders and followers, group context, and organizational context variables are presented as antecedents. We review and offer theoretical extensions to research examining the outcomes of LMX differentiation at the individual, group, and organizational levels. Our aim is to contribute to a meso-model of leadership and stimulate research that attends to the core element of the LMX model–LMX differentiation.     

The role of employees' OCB and leaders' hindrance stress in the emergence of self-serving leadership

Media reports on self-serving leadership primarily focused on the negative consequences of such behavior for employees. However, much remains to be understood about the antecedents of self-serving behavior of leaders. In the present research we explore the role of employees' organizational citizenship behavior (OCB) in the emergence of self-serving leadership. Using one multi-source field study and three experiments, we showed that employees' OCB towards coworkers (OCBI) negatively impacted self-serving leadership. Moreover, we also examine the underlying mechanism for this relation. Results indicate that employees' OCBI mitigated leaders' hindrance stress, which mediates the relationship between OCBI and self-serving leadership. As such, our findings indicate that self-serving leaders are not necessarily inherently bad and that employees have an important role in shaping leaders' self-serving behavior.     

企业环境下个人获取知识和输出知识能力对组织公民行为影响的研究

很多研究者关注企业组织环境下个体如何获取和输出知识、以及个体获取和输出知识与其前因和结果的关系,但是,这些研究至少在以下两方面有待进一步完善:一是未考察个体获取和输出知识对组织公民行为的作用机制,二是鲜有研究将获取知识和输出知识同时纳入研究范畴中。本研究的目的正是希望针对以上问题,考察企业环境中个体获取知识能力和输出知识能力对于组织公民行为的影响机制。对216个样本的实证研究结果表明,个人获取知识能力能够提升个人组织公民行为,而且这种影响是通过输出知识能力的完全中介作用实现的。本研究结果不仅丰富了个体学习和组织学习的相关理论,而且为企业推动组织学习提供了新的思路:企业管理实践中,只有在组织中对人们"获取知识"和"输出知识"齐抓共管,才能更好地促进个体组织公民行为,更好地建设学习型组织,推动组织的可持续生存和健康和谐发展。     

Transactive Memory Systems 1985–2010: An Integrative Framework of Key Dimensions,Antecedents, and Consequences

Over two decades have passed since Wegner and his co-authors published the groundbreaking paper on transactive memory systems (TMS) in 1985. The concept attracted the interest of management, psychology, and communication scholars who have employed a variety of methods to examine the phenomenon. In this paper, we review 76 papers that examined transactive memory systems and summarize the findings in an integrative framework to show the antecedents and consequences of TMS. Our review also reveals important issues in the literature related to the measurement of TMS, its multidimensional nature, extending TMS from the team level to the organizational level, and the potential role of TMS in explaining the benefits of experience in existing organizations and new entrepreneurial ventures. We conclude by calling for future research to examine the dynamic evolution of TMS, TMS in virtual teams, TMS in entrepreneurial ventures, and TMS at the organizational level facilitated with information technologies.     

1. Organizational paranoia: Origins and dynamics

Distrust and suspicion are common and recurring problems within many organizations. Our understanding of the antecedents and consequences of such distrust and suspicion, however, remains far from complete. The present chapter addresses this issue by articulating a framework for conceptualizing the origins and dynamics of a heightened and exaggerated form of distrust and suspicion termedorganizational paranoia. Drawing on recent social psychological theory and research, the framework identifies social cognitive processes that contribute to the development and maintenance of organizational paranoia. The framework also explicates a functionalist perspective on the role of paranoid cognition in organizations.     

System justification in organizational contexts: How a Motivated preference for the status quo can affect organizational attitudes and behaviors

In this chapter, we put forth the premise that people's motivated tendency to justify and defend their external systems has important, and largely unexplored, implications for the field of organizational behavior. Drawing on recent theoretical and empirical work emerging from System Justification Theory (Jost & Banaji, 1994), we propose that people's desire to view prevailing structural arrangements in a positive light may uniquely contribute to our understanding of the psychology of people in organizational settings. We begin by specifically highlighting System Justification Theory's implications for: organizational change, employee citizenship behaviors, and integration of a diverse workforce. We then review empirical work on the situations in which people's system-justification motive is likely to be particularly pronounced and discuss how these situations may manifest in organizational contexts. Following this, we describe several streams of research on the consequences of the system-justification motive, with a focus on the implications of these findings for organizational members’ perceptions, attitudes, and behaviors in the workplace.     

Transactive Goal Dynamics Theory: A relational goals perspective on work teams and leadership

Transactive Goal Dynamics (TGD) Theory is a multi-level, relational theory of goal pursuit that can be used to understand behavior within organizational teams. The theory describes the nature of goal-related interdependence (called transactive density) within dyads and groups, and predicts when transactive density will have positive versus negative consequences for goal-related outcomes. TGD Theory states that within many close dyads and teams, individuals’ goals, pursuits, and outcomes come to affect each other in a dense network of goal-related interdependence, with the individuals possessing and pursuing goals oriented toward themselves, other members of the system, and the system as a whole. This article discusses novel implications of the theory for the understanding of organizational teams and team leadership, and constraints on relational dynamics within organizational contexts.