The moderating effect of product complexity on new product development and supply chain management integration

The purpose of this study is to investigate whether product complexity moderates the impact of integration programs in both new product development (NPD) and supply chain (SC) management on operational performance. Results are based on statistical analyses of data collected from an international sample of manufacturing firms through the fifth edition of the International Manufacturing Strategy Survey (IMSS 5). The main findings are that NPD and SC integration do have an impact on performance, while product complexity alone has not. When considering the moderating effect, complexity has no impact on NPD integration, while there is a negative moderating impact on SC integration. This study bridges together different streams of research, showing how both NPD and SC integration allow managing product complexity while improving performance.     

Interactions in new product development: How the nature of the NPD process influences interaction between teams and management

Effective interaction across organisational boundaries is a critical success factor in new product development (NPD). However, few studies have investigated how different mechanisms enable effective interaction across organisational and particularly hierarchical boundaries.This study explores how the formality of the NPD process influences the nature of interactions across different organisational boundaries and specifically identifies interaction mechanisms used across hierarchical boundaries. Cross-sectional interviews were conducted in nine firms. Findings highlight that in firms with a formalised NPD process, interactions tend to have a transactional/managerial bias. In contrast, in firms where the NPD process is flexible, interactions have a more social objective.     

Workplace flexibility and new product development performance: The role of telework and flexible work schedules

This paper investigates the effects of telework and flexible work schedules on the performance of teams in new product development projects. Organizations increasingly introduce workplace flexibility practices that provide flexibility with regard to where or when the employee works. The findings of NPD teams in five cases, situated in two telecommunication firms, show that telework has a positive effect on NPD performance through enabling knowledge sharing, cross-functional cooperation and inter-organizational involvement. This improves the speed and quality of product development, provided that face-to-face contact is not completely replaced by virtual contact. A basic level of face-to face contact is necessary to offset the negative effects of telework on the quality of the shared knowledge, which are larger when the knowledge is sticky. Flexible work schedules and unexpectedly hot-desking were found to increase telework usage. This implies for managers that workplace flexibility needs enablers and cannot do without a sufficient level of face-to-face contact.     

In search of optimal management of the purchasing–marketing interface for new product development

Abstract

Growing dependence on suppliers for production and innovation, together with increasing consumer demands, has prompted recent discussions of the importance of purchasing–marketing functional integration. However, empirical studies are needed to understand how to manage this interface within a new product development (NPD) context. This study, grounded in information processing theory, proposes a new model to classify integrating mechanisms as either information-sharing forums or optimizers. This model further postulates the greater capacity of optimizer mechanisms for improving NPD commercial and financial performance, as well as speed. The empirical results, obtained from a sample of 141 firms, show that forums only improve NPD speed, whereas optimizer mechanisms evoke better commercial and financial performance. This study therefore highlights the potential of different integrating mechanisms and contributes to the on-going debate about the very concept of functional integration itself.     

The joint effects of customer participation in various new product development stages

The notion that customers provide distinct inputs that help tackle unique tasks in each new product development (NPD) phase leads firms to engage customers concurrently in various NPD stages rather than involving them only in one NPD stage. Involving customers in diverse NPD stages is based on the belief that the constructive effects of customer participation in each NPD phase could be supplementary. However, little is known about the joint effects of embracing customers in multiple NPD stages such as whether customer participation in a certain NPD stage enlarges or undermines the returns of customer participation in another NPD stage, and whether customer participation throughout the entire NPD process is really beneficial. Drawing upon the knowledge management perspective, this research investigates in which combination of NPD stages (ideation, development, and launch) engaging customers creates a synergistic or destructive impact on new product market performance. The results reveal that involving customers in both ideation and development stages and in both development and launch stages yields synergistic returns, whereas customer participation in both ideation and launch stages does not create any additional gains. Furthermore, customer participation across all three NPD stages does not improve new product market performance beyond the sole and joint effects of customer participation in two NPD stages. These noteworthy findings imply that the joint effects of customer participation do not always lead to synergistic impacts and depend on the value of customer knowledge and the difficulty of knowledge management of transferring and integrating customer knowledge gathered in various NPD stages. In a certain combination of NPD stages, where the difficulty of knowledge management becomes higher, customer participation cannot generate supplementary returns, and thus, firms can achieve a similar level of new product market performance with customer participation in limited NPD stages.     

Completing projects on-time: how project acceleration affects new product development

How do accelerated time goals affect the execution and completion of new product development (NPD) projects? This research addresses this question as it relates to project content, project leadership, and aspects of design integration. Research data were drawn from a survey of 131 completed NPD projects from firms representing a wide variety of manufacturing industries. The results of an analysis of both intentionally accelerated and normally-paced projects suggest that project acceleration interacts with project content, leadership, and integration variables to affect on-time performance differently across NPD project types, sometimes in surprising ways. Two primary effects are posited to explain these inconsistent effects. First, NPD acceleration tends to increase the difficulty of the project by introducing new procedures and by reducing schedule slack. These changes are thought to exacerbate project content factors and to raise the value of NPD leadership and integration techniques. At the same time, an intentional acceleration strategy is thought to signal increased priority for the project, causing development personnel to make more careful decisions, and to more effectively implement new technologies and techniques. The article discusses the implications of the findings for future research and practice.     

Organisation of new product development in Asia and Europe: results from Western multinationals R&D sites in Germany,India, and China

From research on Western new product development (NPD) practices a rich body of literature has emerged. However, the impact of country specific and cultural influences has not been examined in this context yet. This study is a first attempt to identify differences in NPD practices between Research and Development (R&D) subsidiaries in Germany, China and India within multinational companies. Data has been generated by qualitative interviews with R&D executives in those countries across multiple cases. The study samples strategic, organizational and operational aspects indicates definite differences in process coordination, rewarding systems, market orientation and the average age of NPD teams. Other aspects like strategic targets, the management involvement, etc. show rather slight differences across the countries. Hence, findings suggest that while some aspects are universally applicable across cultural frontiers, Western companies have to understand different expectations regarding NPD in India and China by adjusting practices accordingly.     

Pro-innovation culture,ambidexterity and new product development performance: Polynomial regression and response surface analysis

This study examines the intervening role of organizational ambidexterity in the relationship between pro-innovation culture and new product development (NPD) performance. The results indicate that organizational ambidexterity positively mediates the relationship between pro-innovation culture and NPD performance. The results show that when both exploration and exploitation are increased simultaneously, after an initial decline, NPD performance shows a rising trend. NPD performance tends to decline generally when there is an imbalance between the two though the plateau is at a point where exploitation is slightly higher than exploration. Additionally, pro-innovation culture can increase the gap between exploration and exploitation for exploration-oriented firms, which can lower their NPD performance. Overall, this study contributes to a deeper understanding of the underlying mechanisms that explain why firms with pro-innovation culture have higher NPD performance. Further, it enhances our understanding of the role of pro-innovation culture as an organizational context for building organizational ambidexterity, and provides new insights that can help reconcile the combined and balanced views of ambidexterity in enhancing NPD performance.     

Communicating new product development openness – The impact on consumer perceptions and intentions

This article explores how firms can foster positive consumer inferences by communicating their new product development (NPD) openness. In particular, it analyzes inferences about a firm’s customer orientation, ability to develop high-quality products and innovativeness. Previous research has focused on examining inferences derived from cues about consumer contributions to the external design of products. This article extends current knowledge (i) by analyzing inferential processes when customer participation goes beyond external product design and affects functionality and (ii) by considering other forms of openness, namely expert contributions to NPD. The results of two experiments show that, in general, customer participation in NPD effectively triggers customer orientation inferences, while expert participation leads to inferences about a firm’s ability to develop high-quality products only in specific settings. Finally, counter to previous research, communicating external participation does not seem to be an effective cue to infer innovativeness for functional product contributions.     

Modeling market information processing in new product development: An empirical analysis

This research explores the antecedents and consequences of market information processing during the development process of new high-tech products. To this end, we develop and test a conceptual model for market information processing in three generic stages of the new product development (NPD) process (predevelopment, development and commercialization). In addition, we explore the relationships between market information processing, its antecedents, and product advantage and success. We test our model with responses from 166 NPD-managers in Dutch high-tech firms. The findings show that the market information processing variables are related differentially to new product outcomes, even when controlling for product advantage and product newness to the market. In addition, we found that companies can enhance market information processing for new high-tech products by influencing project priority and flexibility to new products, and by reducing interdepartmental conflict.     

Integration capabilities as mediator of product development practices–performance

The use of integration practices, both internal (where various functions work together) and external (links with customers and suppliers during development), are espoused in the new product development (NPD) literature. However, empirical findings in the literature suggest adoption of integration practices does not necessarily lead to positive performance. We introduce the concept of integration capabilities to explain the relationship between use of integration practices and NPD performance. We tested a mediation model using data from 141 Japanese and American firms and found that effects of both types of integration on time and product performance were mediated by the integration capabilities developed. We also found differential effects of the type of integration. The findings demonstrate that developing superior integration capabilities are needed for companies to meet and exceed product development expectations in terms of both product and time performance. Simply, a company may utilize integration practices but if it does not utilize them in such a way as to generate real capabilities, the use of integration practices may not lead to positive performance effects.     

网络环境下客户参与对产品开发绩效的影响研究-以我国软件企业为例

本研究以网络环境为背景,回顾了客户参与和产品开发绩效方面的研究成果.根据对中国软件企业的调查结果,利用结构方程模型(SEM),分析了客户网上参与和产品开发绩效之间的关系.研究发现:虚拟客户参与平台(VCE)的设计特征、客户知识管理能力、客户网上参与强度都对产品开发绩效有直接正向影响;虚拟客户参与平台的设计特征还通过客户网上参与强度、客户知识管理能力对产品开发绩效有间接正向影响,而客户特性和产品开发绩效之间关系不显著.研究结论为提高企业产品开发绩效提供了实践指导意义.     

Supplier Opportunism in Buyer–Supplier New Product Development: A China‐U.S. Study of Antecedents,Consequences, and Cultural/Institutional Contexts

Collaborating with a supplier in a buying firm's new product development (NPD) project is commonly advocated and adopted, but does not always improve project performance. Some pre‐existing collaboration contexts, such as buyer–supplier NPD projects, are especially exposed to supplier opportunism due to the uncertain nature of the collaboration process. Adopting agency theory and transaction cost theory perspectives, we examine: (i) contextual antecedents and project consequences of supplier opportunism and (ii) if these causal influences vary in different cultural and institutional contexts. Using a survey sample of 214 United States (U.S.) and 212 Chinese buying firms’ responses about buyer–supplier NPD projects, we find that supplier opportunism is significantly influenced by the task and relational contexts. We also show that supplier opportunism damages both design quality and efficiency, two aspects of project performance. When comparing U.S. to China, we find that task and relational contexts have a greater impact on supplier opportunism in the U.S., but design efficiency is less hurt by supplier opportunism there. Finally, we show challenges of preventing supplier opportunism in certain NPD collaboration contexts, and offer solutions for overcoming these challenges.     

New product development and the effect of supplier involvement

This study investigates the problem of new product development (NPD) under supplier involvement (SI) program in a supply chain comprising a single supplier and a single buyer. The buyer, the Stackelberg leader in the supply chain, configures the design quality of the product and determines the extent of SI – the degree to which the supplier is involved in the NPD project – in order to utilize the complementary capability of the supplier. The supplier in charge of production determines the level of conformance quality to design specifications. Using the principal-agent paradigm, we propose an analytical framework that investigates the role of the SI program in the NPD project, incorporating essential factors such as the R&D cost, the transactional inefficiency, the production cost, and the transfer payment. We provide rich managerial insights into the decentralized NPD practice by analyzing the equilibrium behaviors of major decision variables (design quality, conformance quality and SI extent) with respect to internal and external environmental conditions.     

The impact of leader personality on new product development teamwork and performance: The moderating role of uncertainty

We examined the affect of leader personality on new product development (NPD) project performance under differing conditions of uncertainty. Our model posits teamwork as a mediating variable between leader personality and NPD performance. We hypothesized that the personality variable of openness would have a stronger influence on teamwork and NPD performance when uncertainty was high, and that the personality variables of extraversion, conscientiousness and stability would have a stronger indirect influence on NPD performance through teamwork when uncertainty was low. We used structural equation modeling to test two models of the influence of personality. In our study of 143 development projects, we support the importance of teamwork as a process variable linking leader personality to NPD performance and confirm that the effects of leader personality on these criteria depend on the level of uncertainty operating in NPD projects, thus substantiating all our hypotheses. Recommendations to re-consider hiring criteria and training for NPD project leaders are provided.     

Technology sourcing,appropriability regimes,and new product development

This paper tests the influence of technology sourcing and appropriability regimes on new product development, using data from a survey of 254 Chinese firms. Our results demonstrate that both internal technology development and external technology sourcing can improve a firm's new product development. Furthermore, although both legal appropriability regimes and strategic appropriability regimes have positive relationships with new product development, their moderating effects are different. Specifically, it is suggested that firms incorporate legal appropriability regimes when using external technology development and strategic appropriability regimes when using internal technology sources, to improve new product development.     

An outsourcing model for lead users: an empirical investigation

Product development costs have been increasing constantly over the past few decades. Outsourcing some or all of the new product development (NPD) activities to external parties is increasingly becoming a popular option in the quest to reduce costs. Lead users (LUs), a special group of users that experience needs earlier than the public, have been identified as an important source of innovative ideas. In this article, we explore and compare the cost impact of outsourcing activities to LUs relative to in-house NPD. Using survey data from 376 European manufacturers, we show that LUs’ impact on cost reduction is higher than that achieved through higher performing in-house NPD teams. The unique attributes of LUs make them a favourable outsourcing partner of NPD activity that can help reduce costs whilst increasing an organisation's innovative ability. The reduction in costs is a combination of the information sharing benefits achieved through in-house NPD and the outsourcing of NPD activities to LUs.     

供应商早期参与制造企业新产品开发的实证研究:供应商视角

供应商早期参与制造企业新产品的开发作为一种新型的合作模式,可以使合作双方获益。本文从供应商的角度,分析了供应商早期参与制造企业新产品开发的关键因素,并用实证研究的方法验证了这些因素对供应商早期参与新产品开发的影响路径。     

Technology‐Based New Product Development Partnerships*

Hypotheses were developed to capture the dynamic capabilities that result from interfirm partnerships during the joint new product development (NPD) process—the ability to build, integrate, and reconfigure existing resources to adapt to rapidly changing environments. These capabilities, in turn, were proposed to have a positive impact on NPD performance outcomes: (a) proportion of new product success and (b) superior new product commercialization. In contexts where the locus of innovation is rapidly changing, the impact of interfirm NPD dynamic capabilities was hypothesized to be diminished in high‐technology contexts, especially for buyers (original equipment manufacturers) and to a lesser extent for suppliers. Still, technology‐based interfirm NPD partnerships were predicted to ultimately outperform low‐technology ones in both NPD performance outcomes. Finally, information technology (IT) support for NPD was hypothesized to influence the interfirm NPD partnership's dynamic capabilities. Using survey data from 72 auto company managers and their suppliers, the proposed model in which IT support for NPD influences the success of interfirm NPD partnerships through the mediating role of interfirm NPD partnership dynamic capabilities in high‐ and low‐technology contexts was generally supported. The results shed light on the nature of technology‐based interfirm NPD partnerships and have implications for their success. Theoretical and managerial implications are discussed.     

中小企业新产品开发关键成功因素的识别及其实证研究

创新对于公司绩效的重要性引致了许多关于识别新产品开发成功因素的研究。然而,这些研究的大部分都是针对发达经济或是大型企业的;对于中小企业在新兴市场中如何开发新产品研究则相对较少。这篇论文试图分析中国中小企业新产品开发的成功因素以弥补这一研究的空缺。不同于传统的分析方法将新产品开发的每一阶段的成功因素都认为是同质的,我们对于新产品开发过程的每个阶段的成功因素从管理的角度来进行审视。我们发现我国中小企业在创意设想阶段并不将经济回报作为首要标准。虽然各成功因素的相对重要性在不同阶段会有所不同,技术、营销、商业性、管理等因素在所有阶段都是重要的。这个结果对于中小企业在新产品开发的各个阶段如何开发和管理新产品有一定的启示作用。