共查询到19条相似文献,搜索用时 78 毫秒
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通过整合资源保存理论和选择补偿最优化模型,探索并构建了以情绪耗竭为中介变量,以目标平衡为调节变量的员工正念对工作幸福感影响的理论模型,揭示了正念如何帮助员工通过资源运用与融合促进工作幸福感的作用机制。研究结果表明:一方面,正念通过资源选择增加工作幸福感以实现资源增益效应;另一方面,正念通过资源补偿降低情绪耗竭提升工作幸福感,从而减少资源损耗效应。此外,目标平衡通过资源最优化不仅调节了情绪耗竭对工作幸福感的直接影响,还调节了情绪耗竭在正念与工作幸福感之间的中介效应,最终形成资源平衡效应,且当目标平衡越高时,情绪耗竭的中介效应越弱。 相似文献
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基于边界理论,区分了主动性和反应性工作连通行为(proactive/reactive work connectivity behavior after-hours,PC/RC),并分别探究了二者通过工作领域和家庭领域两条路径影响情绪耗竭的中介机制和边界条件。采用经验取样法收集数据。研究结果表明,在工作领域路径上,过度或不足的PC均不利于员工获得工作控制,进而增强其情绪耗竭,但PC过度的影响更为不利,只有适度水平的PC才能最大程度增强员工的工作控制,进而削弱其情绪耗竭,体现为一种“鲶鱼效应”的倒U型关系;RC只会通过削弱员工的工作控制增强其情绪耗竭。在家庭领域路径上,PC和RC均通过引发员工的工作冲突家庭增强其情绪耗竭;只有PC对情绪耗竭的影响受到个人成就感的调节,相对于个人成就感更低的员工,个人成就感更高的员工从事PC后更不容易产生工作冲突家庭,进而感受到更少的情绪耗竭。使工作连通行为由被动变为主动,能够在一定程度上削弱其消极效应,甚至产生某些积极效应,从而改善员工的情绪状态。 相似文献
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领导在员工实施非伦理行为的过程中扮演着关键角色,但已有研究大多聚焦于领导"作为"下的领导行为对员工非伦理行为的促进或抑制作用,却忽视了领导"不作为"在其间的潜在影响.基于压力源-情绪理论,以领导奖励缺失这种领导"不作为"最典型的表现形式为切入点,本研究重新审视了员工非伦理行为.基于245份有效调查问卷数据,本研究发现:领导奖励缺失不仅对员工非伦理行为具有直接的正向影响,它还通过情绪耗竭的部分中介作用间接导致了员工非伦理行为.进一步纳入主动性人格这种人格特质的情境作用后发现:主动性人格不仅将削弱领导奖励缺失对员工情绪耗竭的正向影响,还将削弱员工情绪耗竭在领导奖励缺失与员工非伦理行为两者关系间的中介作用.本研究从领导者"不作为"视角深化了文献对员工非伦理行为的认识,对组织防范、治理非伦理行为亦具有重要启示. 相似文献
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基于积极心理学的视角引入心理资本探索员工的工作倦怠问题.以个体心理资本作为工作倦怠的抑制因素和情绪劳动策略的前因变量,探讨心理资本对工作倦怠和情绪劳动策略的直接效应以及情绪劳动策略对心理资本与工作倦怠关系的中介作用.选取呼叫中心的客服代表作为研究对象,考察员工心理资本与情绪劳动策略、工作倦怠之间的关系.通过大规模问卷调查,得到800份有效问卷,在相关分析的基础上进行系列结构方程统计分析.研究结果表明,心理资本对工作倦怠的各维度有显著负向影响,心理资本对情绪劳动策略中的表层行为有显著的负向影响,对被动深层行为和主动深层行为有显著正向影响,心理资本对工作倦怠的直接效应远大于情绪劳动策略对心理资本与工作倦怠间的中介效应.研究结果为探讨工作倦怠问题提供了新的视角,组织可以直接通过心理资本干预员工的工作倦怠. 相似文献
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强制性公民行为是背离了员工初衷的组织公民行为,也是诱发员工职场偏差行为的影响因素。员工的时间侵占行为作为一种极具隐蔽性、形式多样且低风险性的职场偏差行为,既可以帮助员工在组织中营造出“似好”的强制性公民行为假象以迎合组织的期待,又可以缓解员工由于被迫实施组织公民行为的消极体验,但对于组织来说则是一种“实坏”的结果。引入情绪耗竭这一中介机制,既丰富了强制性公民行为与情绪耗竭之间关系的理论视角,又为强制性公民行为通过情绪耗竭影响员工时间侵占行为提供了合理的解释机制。员工正念通过使员工的情绪耗竭状态得以缓和,来缓解情绪耗竭在强制性公民行为及员工的时间侵占行为这二者之中扮演的完全中介效应。 相似文献
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人力资源管理视角的情绪工作研究综述 总被引:1,自引:0,他引:1
在服务经济时代,组织更加依赖员工个人的即时表现来影响顾客对服务质量的感知,员工负担的情绪工作要求员工运用情绪能量、承担情绪负荷,本质上是组织对员工个人情绪资源的管理。通过从人力资源管理的视角对情绪工作的相关研究文献进行了回顾,探讨了从人力资源管理视角对情绪工作进行深入研究的机会。 相似文献
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从情绪劳动的概念内涵、结构维度、影响因素和产出4个方面对国外的相关主要研究成果进行了系统梳理和评价。研究表明,员工个体特征是其情绪劳动影响因素的直接预测变量;情境因素与组织因素是情绪劳动的重要调节变量;情绪劳动是影响员工工作产出、顾客服务感知和企业整体绩效的重要因素。 相似文献
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David Martínez-Iñigo Peter Totterdell Carlos M. Alcover David Holman 《Work and stress》2013,27(1):30-47
Abstract In some occupations, particularly in the service sector, dealing with patients or clients may require an employee to pretend to have emotions that they do not really have, or to actually experience required emotions. The regulation of emotion can be either automatic or controlled. This study extends research on the consequences and processes of emotional labour in two ways. First, it examines how the use of different emotion regulation strategies with patients relates to doctors’ emotional exhaustion. Second, it tests two mechanisms that may explain those relationships. A survey of 345 general practitioners (GPs) working in a large urban community in Spain was conducted for the study. Based on Côté's (2005) social interaction model, GP satisfaction with the responses of their patients was tested as a potential interpersonal mediator between their use of automatic, surface, and deep emotion regulation strategies and their emotional exhaustion. Psychological effort was tested as a potential intrapersonal mediator in the same pathway. Regression analysis indicated that emotion regulation was associated with GP emotional exhaustion when it was performed automatically, but that it had a positive and a neutral association when it was performed using surface and deep acting respectively. The mediating role of interpersonal and intrapersonal factors helped explain the differential associations between the GPs’ emotion regulation strategies and their emotional exhaustion. 相似文献
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根据文献总结,情绪劳动分为员工和消费者视角,对员工视角的情绪劳动已经有了相当丰富的研究,而对消费者视角情绪表现研究还处于起步阶段。文章通过日记观察法和问卷调查法来探讨:(1)情绪表现的结构;(2)情绪表现对感知服务质量的影响。在25篇观察日记和564份有效问卷的基础上,采用SPSS和SmartPLS进行数据处理。结果显示,情绪表现分为负向情绪表现,包括假装表情、冷漠表情、轻视表情;正向情绪表现包括持久表情、真诚表情和自然表情共六个维度;基于总体数据,负向表情对感知服务质量的负向作用不显著,正向表情对感知服务质量的正向作用显著;基于不同背景样本之间的路径作用存在差异,学生样本的显著路径远远多于在职样本,男性样本的显著路径多于女性样本,专科样本的显著路径远远多于本科和硕士样本,小于30岁样本的显著路径远远多于大于30岁样本。 相似文献
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Eunju Choi Douglas A Johnson Kwangsu Moon Shezeen Oah 《Journal of Organizational Behavior Management》2018,38(2-3):97-115
Performance feedback has been broadly used within Organizational Behavior Management. However, the specifics regarding the most effective type of feedback still merits careful investigation, including the use of positive and negative sequences of feedback. The current study randomly assigned participants to receive one of the following sequences: (a) positive-positive feedback, (b) positive-negative feedback, (c) negative-positive feedback, and (d) negative-negative feedback. Uniform feedback delivery resulted in higher performance, although inconsistent feedback resulted in lessened negative emotional responses. Recommendations on whether to deliver positive or negative feedback in isolation or combination may depend upon the outcomes currently being prioritized by the organization. 相似文献
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ABSTRACTGlobal growth in service employment highlights the need to understand how cross-cultural differences impact emotional labour processes for service employees. The current study investigates these differences by examining the impact of national and individual level collectivistic values on emotional labour strategies and employee strain (emotional strain, turnover intentions, job satisfaction, and organisational commitment). Cross-sectional data was collected from U.S. (n?=?191) and Turkish (n?=?249) customer service employees. Results indicate that collectivism impacts the process model of emotional labour via direct and interaction effects. Collectivism was associated with higher emotional labour engagement and lower employee strains. Surface acting was uncorrelated with Turkish employees’ strain, though moderated regression analyses revealed interaction effects associated with national and individual level collectivism. These results suggest that collectivistic values may serve as a buffer against harmful effects associated with surface acting. This study is the first to directly compare emotional labour processes in U.S. and Turkish service employees and expand the process model of emotional labour to include collectivism. The theoretical implications of this expanded model are discussed, along with future research directions and practical applications of these findings. 相似文献
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Soil contaminated with heavy metals is a salient example of environmental risk. Consumption of vegetables cultivated in contaminated soil or direct ingestion of soil by small children can damage health. In contrast to other kinds of pollution or risks such as air pollution or exposure to ozone, the individual risk concerning soil contamination is highly dependent on the way one is exposed to the local source of risk. Thus, we wanted to know if risk perception varies according to the level of exposure. A quasi-experimental, questionnaire-based study was conducted in a community in northwest Switzerland, where the soil is widely contaminated. The level of contamination varies with the distance from the source of the contamination, a metal processing plant. We investigated the perception of risk of heavy-metal-contaminated soil by inhabitants with high-exposure levels (N= 27) and those with low-exposure levels (N= 30). Both groups judged the risk for oneself similarly whereas the low-exposure group, when compared to the high-exposure group, judged perceived risk for other affected people living in their community to be higher. Besides this exposure effect, risk perception was mainly determined by emotional concerns. Participants with higher scores in self-estimated knowledge tended to provide low-risk judgments, were less interested in further information, showed low emotional concern, and thus displayed high risk acceptance. In contrast, actual knowledge showed no correlation with any of theses variables. Judgments on the need for decontamination are determined by risk perception, less application of dissonance-reducing heuristics and commitment to sustainability. The desire for additional information is not affected by missing knowledge but is affected by emotional concerns. 相似文献
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基于消费者情绪效用对耐用品企业延保服务策略有效性的影响,构建双寡头微分博弈模型,研究耐用品企业的延保服务策略对产品均衡价格的影响特征,并进一步讨论了劣势耐用品企业延保服务策略的有效性。结论表明:服务投入在不同范围内,产品均衡价格随着服务投入的增加而变化的特征不同;高质量企业的延保最优价格与服务投入成递增关系变化,而低质量企业的延保最优价格随服务投入增加的变化特征还与其故障率、延保期等因素有关。低质量耐用品企业的服务投入满足大于1时,采取增加服务投入缩小与高质量产品的价格差是有效的;只有在一定条件下,采取延长质保期、延保期策略缩小价格差才是有效的。最后,利用数值分析法进一步验证了结论的合理性。研究可为耐用品企业有效实施延保服务策略提供决策支持。 相似文献