Cellular Telephones and Driving Performance: The Effects of Attentional Demands on Motor Vehicle Crash Risk

This study examines the effects of conversation mode and split-attention communication training on driving performance. The study is based on an experiment where drivers with and without communication training (pilots vs. nonpilots) completed a simulated driving course while involved in one of three conversation modes: no conversation, conversation with passenger, or conversation on a hands-free cellular telephone. Results indicate that cellular telephone conversations consume more attention and interfere more with driving than passenger conversations. Cell phone conversations lack the nonverbal cues available during close-contact conversations and conversation participants expend significant cognitive resources to compensate for the lack of such cues. The results also demonstrate that communication training may reduce the hazardous effects of cell phone conversations on driving performance.     

Competence and Competitive Advantage: Towards a Dynamic Model

Over the last ten years the concept of ‘competence’ has emerged as a central concept for competitive strategy. Several rich theoretical streams have contributed an extensive array of frameworks, definitions and papers using the concept. There is now a need to integrate these many contributions. Indeed, some of the frustration expressed recently by academics may be due to the large volume of conversation and the low level of integration. A concept that is considered so useful that many writers have incorporated it in their work will be of little value if it takes on different meanings for every use. If competence is to be used to explain relationships among variables and to build richer understandings of the roots of competitive advantage, then the field needs to engage in a serious conversation that attempts to focus this concept. Competence needs to be understood in a way that is faithful to its theoretical roots, allows the multiple dimensions that underpin competitive advantage to be meaningfully integrated and is specific enough that meaningful differences can emerge when used as a variable in empirical research. This paper seeks to begin a conversation toward that end by presenting a conceptualization that meets all of these requirements. The paper builds its conceptualization around satisfying the elements of a dynamic model of the relationship between competence and competitive advantage.     

Marketing Communication Intensity Across Industries

Marketing communication intensity (i.e., the ratio of advertising and promotional expenditures to sales) has been an important topic for both business managers and academics. Here, we investigate cross-sectional and time-series variation of communication intensity due to: type of offering (product versus service) and type of market (consumer versus industrial). Overall, we find that both of these factors affect variation of communication intensity across industries and over time. However, the effect of market type is much more dramatic than the effect of offering type. Such knowledge about patterns in communication intensity levels helps managers make decisions about how much to spend on advertising and promotion.     

On the Use of Paradox for Generating Theoretical Contributions in Management and Organization Research

Although research relating to paradox has burgeoned throughout the past decades, how paradox has been used in generating theoretical contributions remains largely tacit. Hinging on the systematic analysis of 476 publications, this literature review uncovers how scholars have leveraged paradox in demarcating theoretical contributions in the area of management and organization research. First, scholars can make use of paradox as a means to theorize, adding to the core conceptual conversation on paradox. Second, scholars can make use of paradox as a means to understand or advance insight on particular phenomena, drawing from paradox's conceptual knowledge to push forth discussions or debates in other strands of the management and organization field. Finally, scholars can make use of paradox as a way to verbalize something puzzling or surprising, supporting how readers are to appreciate or make sense of theoretical contributions advanced. Denoting approaches identified as highly complementary, this paper offers explicit handholds for academics to develop theoretical contributions through paradox, supporting the consolidation and further elevation of scholarly impact for the paradox community as such.     

Influence by learning how people process information

To have a successful career in management, you have to pay more attention to refining your communication skills than you ever thought was necessary. In a survey of 100 physician executives, 94 percent felt training was needed in communication skills if you are thinking about becoming a physician executive. When recruiters talk to us about the basic requirements for physician executives, one of the things they say the person needs to have is excellent communication skills. Most people have good communication skills, but what can move you into the category of excellent is paying careful attention to how the person you are talking to processes information. You can only do this if you listen before you do much talking. What do I mean by processing information? When we get up in the morning, the world is out there separate from us. We have to take in information about that world and make decisions all day long. We don't all do this in the same way. In this article, I am going to discuss four ways to process information.     

Behavior Skills Training with Voice-Over Video Modeling

The present study used behavior skills training (BST) to teach three adult participants to implement a video modeling intervention aimed at teaching social skills to adults with autism spectrum disorder (ASD). During baseline trials, participants were given access to written instructions before role-play with two actors (who simulated a quiet conversation) and one confederate (who played the role of an adult with ASD). During treatment, participants were given a video model with voice-over instruction depicting how to implement the video modeling intervention to teach social skills, repeated roleplay trials, and feedback following their performance. All participant scores (percentage of steps correctly implemented in each session) increased from baseline to treatment, and generalization was demonstrated with an actual consumer diagnosed with ASD. Additionally, after training participants to use a video model to teach one social skill, there was generalization to teaching as many as three additional novel social skills. Participants showed maintenance of skills during a treatment study that involved training adult clients with ASD to engage in the social skills.     

Conflict management, prevention, and resolution in medical settings

Everything about conflict is difficult for physicians, who are by nature and conditioning quite confrontation adverse. But conflict is inevitable, and conflict management skills are essential life skills for effective people. The keys to conflict management are prevention, effective communication, and anger management, skills that can be learned and polished. Conflict management skills can enhance all aspects of life for physicians, as well as those who work or live with them.     

A Note on Interpersonal and Communication Skills for IS Professionals: Evidence of Positive Influence

A recent article by Byrd and Turner (2001) reported that interpersonal skills on the part of information systems personnel had a negative influence on the success of systems as measured by competitive advantage. Several reasons were forwarded to account for this unexpected result, including lack of richness in the measure of these skills, the use of strategic success measures, the true complexity of interpersonal relations within an organization, and the sample of CIOs who may have a bias in favor of technical skills. We address these concerns by incorporating a set of communication skills into the interpersonal skills set, sampling users for a different set of stakeholders, and employing a more complex model based on theories of expectation. The results indicate that the impacts of interpersonal skills on system success is not a simple function of the perceived level of the IS staff's skill proficiency but is also determined by the understood expectations of skill requirements.     

Should I stay or should I go?

In 2002, the German system of higher education went through a set of reforms that were—amongothers—intended to make the university career more attractive for young academics, in order not to lose them to alternative careers. Until today, however, there is no theoretical or empirical analysis on the determinants of young academics’ career decisions. In our paper, we analyse the decisions of young academics to leave the university career system on the basis of a self-selection model. Using an original data set on junior scientists in Germany, Austria and Switzerland, we render first empirical evidence on the determinants of young academics’ careers decisions, and find that these are influenced by monetary as well as non-monetary factors.     

Manuals for Environmental Dialogue

One of the essential factors in enhancing the motivation of companies for increasing environmental efforts is to improve their ability to conduct a positive dialogue on environmental issues with clients and other stakeholders. Efficient communication is a precondition if attention to environmental issues is to contribute to maintaining or increasing market share.But until now many companies have been focusing on putting their own house in order, and expecting that the marketing impact would more or less come of its own. Today, many Danish companies admit that a serious and targeted effort is needed in order to turn a high environmental profile into marketing advantage.The opportunity for companies gaining competitive advantage from environmental management systems and other pollution prevention activities increasingly depends on the ability to communicate attitudes and performance to the stakeholders. The responsibility for environmental communication is often assigned to the person responsible for environmental issues. They will have both the technical insight and the environmental knowledge, but will often need communication skills and, most important, tools to carry out the communication task.Requirements for communication skills on environmental issues have grown, especially because the market's and the public's interest in environmental issues concerning production and product impacts increases day-by-day.In Denmark, authorities are focusing on the fact that information on both production and products plays a key role. This focus is reflected in the Act on Green Accounts, the introduction of eco-labelling, as well as the initiatives taken by the Danish EPA under the enhanced Integrated Product Policy. These developments have caused companies in different sectors to look for tools for environmental communication.This article focuses on tools for improving environmental communications on environmental issues in general, and with different groups of stakeholders.     

Team communication in complex projects

Engineering managers, faced with ever greater system integration challenges, must actively improve team communications. As a conceptual tool, the work activity of a system development team may be described in terms of a group of coupled conversations. Based on this approach, a model is outlined which offers a graphic representation of team resources and a metaphor for interactive communication activity. Use of the model encourages complete consideration of the requirements for a given conversation and helps to explicitly document successful interaction patterns. Models with these features are expected to lead to broader use of computer workstations for managing system development. Until then, the concepts are valuable to managers to help to organize and clarify their teamwork.     

Combined military training and academic instruction in Eritrea

ABSTRACT

The study explored public perceptions on the combined military training and academic instruction in Eritrea. The sample consisted of 100 school leavers, 10 parents, and 20 teachers. The research instruments were questionnaire and interview guide. The findings revealed that the combined military and academic instruction was perceived to be negative, since it is government imposed and puts more emphasis on military training and the harsh military environment in which academics is carried out. However, learning diverse skills, promoting national unity, and creating patriotic spirit were mentioned as some positive outcomes of the system. The study recommends that the government needs to carry out the military training and academic studies in separate locations, liberalize education, and enable parents to have a voice in school decisions.     

Geographic Flexibility in Academia: A Cautionary Note

Having the flexibility to pursue an international career is increasingly common in many professions. Based on two qualitative studies of international academics, this paper focuses on academia. Commencing with a discussion about the different dimensions of flexibility in academia it focuses specifically on geographic flexibility, understood as the ability to pursue a career across international boundaries. Drawing on conceptions of an international community of scholars operating in a science context and specific national and institutional contexts the paper explores the experiences of international academics. It also considers the 'modes of engagement' they use to navigate the demands of those contexts. The findings suggest that while academia as a profession may be characterized by geographic flexibility a certain tension exists between academia and the national and institutional contexts within which academics must operate. It is noted that it is internationally mobile academics who are currently paying the price of those tensions and offers a cautionary note to those who are contemplating such a career move. It also suggests that academics can adopt certain 'modes of engagement' in order to maintain, transform or subvert those institutional challenges.     

Administrative knowledge and skills needed by physician executives

A survey was mailed to 100 physician executives identified through the 1991 American College of Physicians Executives directory. The subjects were asked to rate 17 managerial areas on their value to the subjects' current work, on the subjects' preparation in the areas, and on the need for training in the areas. In addition, the subjects were asked how best to accomplish training in the areas and for a list of areas of greatest importance in the future for physician executives. The subjects rated communication skills, quality assurance, utilization review, and personnel management as being of primary value in their current roles. Preparation was most adequate in communication skills and most inadequate in the areas of finance and organizational management. Training was deemed desirable in all areas, but was thought to be most necessary in communication skills, negotiations, strategic planning, and organizational management. There was least desire for training in the areas of labor law and employment law. The most popular means of training were doing a fellowship in administrative medicine, receiving continuing education through seminars or workshops, or getting a degree in management.     

What skills do physician leaders need now and in the future?

The role of the physician leader is moving beyond traditional medical staff issues. A recent national survey of physician leaders shows a growing need for education on specific technical, leadership, and practical skills. The results reveal the medical leadership skills that physician executives consider important today, and provide a window to the future about the skills that will be important tomorrow. Physicians say they need training now in quality assurance, clinical benchmarking, decision-making, and strategic planning. And when they gaze into the future and see the rapid changes throughout health care, they say they'll need more training in communication, organizational change, effective listening, and systems thinking.     

Stakeholder Engagement, Discourse Ethics and Strategic Management

The aim of this paper is to identify, review and assess two prominent recent trends in the literature on stakeholder engagement. Scholars in the first camp are referred to as Habermasians, owing to their reference and adherence to the work of the German philosopher most famous for elaborating on the concept of moral discourse. To these scholars, moral engagement is marked by specific conditions of communication which ensure that this communication is uncorrupted by power differences and strategic motivations. Others – those called here Ethical Strategists – argue that the engagement of stakeholders must be integral to a firm's strategy if it is to achieve real success. This camp is characterized by scholars contending that the distinction between strategy and morality is not only unfortunate, but logically unnecessary. They hold that good strategy properly understood must encompass what are typically recognized as moral concerns, because the very purpose of the firm and the capitalist system within which it operates is, when viewed rightly, the creation of value for all stakeholders. While recognizing the important contributions made by the Habermasians to the conversation about stakeholder engagement, it is concluded that, owing to the confluence of conceptual and practical concerns, the Ethical Strategists' position is the more attractive.     

Using Virtual Simulations to Assess Situational Awareness and Communication in Medical and Nursing Education: A Technical Feasibility Study

ABSTRACT

Communication and situational awareness, among other “human factors,” are critical skills needed within high-reliability organizations (HROs). HROs are challenged to develop an effective methodology for the systematic assessment of these skills. Virtual reality (VR) simulation technology offers a promising approach to meet this challenge. By utilizing a verbal coding procedure in tandem with eye-tracking metrics, we conducted a technical feasibility study to assess the impact of an interprofessional training (TeamSTEPPS®) on communication accuracy and observing responses among medical and nursing students in a virtual simulation. The results suggest that communication accuracy significantly improved as a result of TeamSTEPPS® training. These findings and changes in situational awareness among individuals are discussed.     

Integrating Analysis and Communication Skills into the Decision Science Curriculum*

The teaching of decision sciences presupposes that careful attention is directed toward improving students' critical thinking and analytical skills. This paper presents an approach to teaching quantitative methods classes that focuses on developing student skills in the areas of analytical and critical thinking through written and oral communication. The approach requires very little additional instructor preparation time and does not require the instructor to make major changes in either the content or organization of the course. While the instructor's investment is minimal, the benefits to the students appear to be substantial.     

Physician executives and communication.

This article presents the results of a pioneering survey of American College of Physician Executives members' perceptions of just how skilled they are as communicators and where they feel the need for further training. Listening skills were rated most important and most in need of enhancement, but physician executives agree that managerial communication skills across the board are vital to the success of a health care organization.     

Task and Relationship Orientation of Pakistani Managers and Working Professionals: The Interaction Effect of Demographics in a Collective Culture

This study focused on identifying the task and relationship orientations of respondents working in various Pakistani organizations. To explore their orientations, respondents in Khyber Pakhtunkwa (KPK) and Punjab provinces of Pakistan were surveyed. The data were analyzed by Univariate General Linear Model considering age, qualification and managerial experience as independent variables. Pakistani managers seem to use both styles in moderation. While they are more relationships focused, they demonstrate an overall balance between the two styles. In the task orientation, no individual factor showed any significant main effect. But the interaction of age by academics, and academics by management experience has a significant effect on task orientation. In the case of relationship orientation, academics seem to be a statistically significant factor and the interaction of age by academics has a significant effect as well. After the multiple comparisons of sub-classes of independent variables by Tukey Post Hoc test, the common trend of both styles found is that getting advancement in all three independent variables has a significant effect on both orientations.