Coaching- und Beratungsanliegen von Hochschullehrenden

In the last few years, there has been an increase in coaching and training for teaching staff at institutions of higher education??universities and colleges??to provide them with the skills to develop their roles and meet professional demands upon them. These services are usually provided by the institution??s own human resource department or external higher education institutions with teaching services. This article focuses on the typical concerns of the target group of lecturers teaching at academic institutions about teaching and the higher education system. It has been structured chronologically, to provide a frame of reference for coaching and guidance counseling services and serves as a guideline for such services in general.     

Evaluating cost efficiency in central administrative services in UK universities

This paper describes an attempt to evaluate cost efficiency in UK university central administration. The funding councils of higher education institutions have progressively evolved elaborate systems for measuring university performance in teaching quality and research. Indeed, funding of universities is linked to their performance in research. The allocation of resources between academic and administrative activities, on the other hand, has so far not been subject to scrutiny. Yet, expenditure on administration is typically some 30% of that allocated to academic activities. This paper sets up a data envelopment analysis (DEA) framework to identify practices leading to cost-efficient central administrative services in UK universities. The problems in defining the unit of assessment and the relationship between the inputs and the outputs are clearly demonstrated.     

Die Zukunft der Coachingforschung

The article presents a brief summary of the current state of research findings regarding both effectiveness (outcome) and factors contributing to the outcome (process) of coaching. The findings are presented along the dimensions outlined in Greif??s (2008) ??structural model of coaching effects?? as well as Kirkpatrick??s (1994) four-level evaluation taxonomy. The current state of research is critically analyzed and challenges for future research are outlined. It is suggested that coaching research needs to draw on both psychotherapy research and training evaluation in order to do justice to the process nature of coaching and its embeddedness in the organizational context. Promising research scenarios, namely the collaboration between academic research groups and professional coaching associations, and selected research approaches are described.     

O2O模式下考虑消费者参考效应和成员互惠利他的产品——服务供应链微分博弈

成员的互惠利他行为是影响企业决策的重要行为因素,消费者的质量和服务水平参考效应也是影响消费者购买决策的重要行为因素,本文将三者纳入到一个制造商和一个O2O销售模式的零售商构成的产品-服务供应链中,同时考虑运作模式的内在动态性,构建了制造商和零售商间的微分博弈模型。借助贝尔曼连续型动态规划理论,分析了分散、集中、互惠利他三种决策模式下的制造商质量水平策略、零售商服务水平策略以及供应链系统绩效,并对其进行了对比分析。研究表明:相比于分散决策模式,互惠利他行为有助于成员制定更高的质量和服务水平,提高品牌商誉,获得更大效用。数值算例验证了所得结论,并进行了消费者质量和服务水平参考效应、渠道偏好以及成员互惠利他行为对供应链绩效影响的敏感性分析。算例结果表明:1)消费者的参考效应使消费者产生“锚定心理”,导致制造商降低质量水平,零售商降低服务水平,也损害了产品-服务供应链的绩效。消费者的渠道偏好对供应链成员策略和绩效有着重要影响;2)零售商应鼓励消费者进行线上购买产品,并以线下渠道的服务作为销售辅助措施,满足消费者的体验效用;3)成员的互惠利他行为作为一种正向社会偏好能够对分散决策模型下的供应链绩效进行帕累托改进,并且会获得额外的社会福利;4)当且仅当制造商和零售商具有纯利他行为偏好,即具有最低回报程度和最高利他程度时,供应链的总利润能够达到集中决策情形。     

Hand in Hand zum Erfolg?!

This contribution deals with the relevance of the employee??s personality for brand relationship quality in the service sector. The necessity for employees of being conform to a brand to strengthen its image makes the fit between the employee and the brand personality of special interest regarding this study. The so developed causal model is evaluated by conducting an empirical study whereby one of the leading financial institutes in Germany serves as study object. Results show a high relevance of Love/Passion, Intimacy and Partner Quality for brand loyalty. Further, these dimensions of the relationship quality are determined by the fit between brand personality and employee personality with regard to the aspect competence and sincerity. The relations between the personality fit constructs and the influenced dimensions of brand relationship quality are intensified by a positive consumer evaluation of the employees with regard to the relevant personality traits.     

基于“硬件/软件”平台产品性能改进的定价策略与激励合同研究

构建了一个“硬件/软件”平台，平台一边是互补内容或服务的提供商，一边是购买平台产品和内容的最终消费者。在刻画平台产品和内容之间互补网络效应的基础上，考虑平台产品性能改进，运用博弈论方法，揭示了平台产品定价、内容定价、平台收费及平台产品性能水平决策的内在机理，并进一步探索了优化平台产品性能的激励合同设计。研究结果表明：(1)在一定条件下平台产品可以亏本销售，但内容必须具有盈利性。(2)互补性网络效应越强、平台产品性能改进效率越高或敏感系数越小将促使平台提高产品性能并制定更高的平台接入费，同时内容价格也会提高。但平台产品性能水平与其价格的变化并不总是保持一致。(3)数量折扣和固定转移支付合同的组合合同可以实现双边市场系统的协调并进一步优化平台产品性能水平，且当固定转移费用在一定范围内时，实现平台和内容提供商利润的帕累托改进。     

The treatment center: a model for competitive clinical practice.

The treatment center model described in this article was developed with the intent of providing a high technology practice environment that would attract patients to an academic center for their medical care. It was also intended to create an environment that would result in the retention of the best clinicians within the academic framework. Appropriate goals and incentives had to be determined by both the hospital and the professional groups involved. Many preconceived ideas regarding traditional academic structures needed to be revised to implement this program.     

Women’s career development in an Arab Middle Eastern context

This study examines women’s perspectives on requirements for enabling their access to senior leadership roles in the under-researched context of the Arab Middle East. It draws on an approach that utilizes qualitative, in-depth, semi-structured interviews with academic women working in Saudi Arabia higher education. The findings of this study reveal several culturally responsive strategies for supporting the advancement of women into leading positions within higher education. Also, the study demonstrates how women in Saudi higher education learn to resist patriarchal power structures and gender discrimination, and to develop their own strategies for negotiating those issues. In addition, the results provide evidence of the academy’s importance as an institution that works collaboratively with the government to develop women’s careers. The originality of this paper is its contribution to the limited knowledge that currently exists on women’s career development in the Arab Middle Eastern context. This study also will benefit human resource departments and human resource development practitioners with knowledge regarding the intertwining of social forces with university practices, and gender-related issues, which in turn affect women’s positions in the academy. Additionally, the study suggests that human resource development practitioners should establish policies and practices with respect to gender-related equity issues that could have a positive impact on wider national human resource development systems, and potentially open more opportunities for positive career development for women.     

Coaching in Introvision für weibliche Nachwuchsführungskr?fte: Erste Ergebnisse

Besides external factors certain thoughts and emotions also constitute a difficulty for women??s career advancement competence. How these thoughts form mental blockades when clumping together and how they limit women??s freedom of action and career advancement is illustrated by the research study ??mental blockades??. This study was part of the integrated research project ??Aufstiegskompetenz von Frauen??Entwicklungspotenziale und Hindernisse??. The results show that mental blockades of female executives can be reduced with the help of introvision coaching.     

Coaching von F��hrungskr?ften in Change Management Prozessen

In times of change Executives often face unexpected and conflicting challenges that require special effort to be reconciled. On the one hand, Top Management continues to raise performance demands on them. On the other hand, employees expect from their supervisors clear direction and emotional support. To enhance Executives?? effectiveness in change companies often deploy Executive Coaching to provide cadre with methodological support in designing and leading corporate transformation. This is based on the fact that change will be more sustainable if solutions are developed in a participative way by members of the organization themselves. Based on an analysis of leadership challenges in times of change the paper outlines critical competences that help to successfully manage volatility, and presents a proven framework for Executive Change Management Coaching.     

Asking Some Hard Questions About Citizenship, Morality and Identity

This paper calls into questions some assumptions about citizenship which are more or less taken for granted in academic, political and social contexts. Such assumptions include: That there is a clearly defined conceptual link between citizenship and the identity of citizens. That conceptions of citizenship ?C and, therefore, of citizenship education ?C inevitably vary from one cultural context to another; That the values underpinning citizenship are public or objective; and That the concept of citizenship has moral or ethical connotations which justify the inclusion of citizenship (or civics) education in school curricula; I argue that with respect to individuals, matters of identity are not directly tied to citizenship or to any other ??collectivist?? conception. Instead, these identity conditions are grounded in the actual concept of person, and are best construed in relational terms.     

Lehrexzellenz – Lehrkompetenz: Herausforderungen für Neuberufene mit Coaching begegnen

Excellence and competence are terms referring to recent developments in higher education especially concerning the quality of teaching. The discussion about teaching excellence can be interpreted as increasing stress upon universities. Teaching competence on the other side is extensively a matter of the individual lecturer. As such they are expected to focus on their educational beliefs, their teaching conceptions, and their disposable teaching methods on new mission statements that are committed to teaching excellence. This article deals with the question how the recruitment of new professors is carried out in universities of applied sciences considering the mentioned teaching excellence. The coaching program for professors that have recently been appointed at the Cologne University of Applied Sciences is presented as a forceful in-house procedure that is oriented toward the development of teaching competence.     

The McDonaldization of Higher Education: A Fable

Given the promise of technology,and the proliferation of competition, the very essence of the academic enterprise is poised for dramatic change. Higher education might undergo an evolution similar to that of other industries — through mergers and acquisitions, standardization, and ultimately consolidation into a few leading ‘brand name’companies. If the future means only a few academic institutions will survive, what will be nature of those schools, their culture, and the role of their faculty? This fable not only speculates on the brave new world that might emerge, but suggests the underlying values that might determine whether this new academic system should be embraced or resisted.     

Educating collaborative planners: strengthening evidence for the learning potential of multi-stakeholder regional learning environments

Abstract

Planning education needs effective learning environments that support students’ boundary crossing competence development. The multi-stakeholder regional learning environment (RLE) is, by its typical design, hypothesized to foster boundary crossing. This quasi-experimental mixed method pre- and post-test study affirms the effectiveness of the RLE for stimulating competence development, and specifically shows the added value of three typical ‘boundary crossing’ RLE design characteristics, i.e. working in multidisciplinary student groups, working intensively with multiple stakeholders, and a high coaching intensity. Results strengthen previous findings, and contribute to the debate in planning education on an evidence-based pedagogical fundament for commonly used authentic learning environments.     

The Importance of Multiple Performance Criteria for Understanding Trust in Risk Managers

Effective risk management requires balancing several, sometimes competing, goals, such as protecting public health and ensuring cost control. Research examining public trust of risk managers has largely focused on trust that is unspecified or for a single goal. Yet it can be reasonable to have a high level of trust in one aspect of a target's performance but not another. Two studies involving redevelopment of contaminated land (Study 1) and drinking water standards (Study 2) present preliminary evidence on the value of distinguishing between performance criteria for understanding of trust. Study 1 assessed perceptions of several trust targets (councilors, developers, scientists, residents) on their competence (capacity to achieve goals) and willingness to take action under uncertainty for four criteria. Study 2 assessed competence, willingness, and trust for five criteria regarding a single government agency. In both studies overall trust in each target was significantly better explained by considering perceptions of their performance on multiple criteria than on the single criterion of public health. In Study 1, the influence of criteria also varied plausibly across trust targets (e.g., willingness to act under uncertainty increased trust in developers on cost control and councilors on local economic improvement, but decreased it for both targets on environmental protection). Study 2 showed that explained variance in trust increased with both dimension‐ and trust‐based measures of criteria. Further conceptual and methodological development of the notion of multiple trust criteria could benefit our understanding of stated trust judgments.     

Wirkprozesse kollegialer Beratung

German Kinderg?rten (Kitas) as equivalent to English nursery schools are submitted to a continuously changing social and legal environment. Structural changes in society as well as changes in the legislation on the level of the Federal State and the Bundesl?nder are imposing multifaceted challenges on the daily management of these institutions. This paper examines the contribution of ?peer counseling?? as an intervention-orientated tool in its support of the management of the Kitas. This examination operationalized the added value of ?peer counseling?? in its different field uses. The data from narrative interviews reveal positive procedural relationships between the managements own leadership competence.     

The Alignment between Organizational Critical Success Factors and Information Technology Capability in Academic Institutions*

Alignment between organizational critical success factors (CSFs) and competencies is widely believed to improve performance. This study examines the performance implications of alignment between CSFs and one source of competence, the organization's information technology (IT) capability. The effects of three antecedent factors–environmental uncertainty, integration, and IT management sophistication–are also examined. This paper uses survey data from 244 large academic institutions, along with some secondary data. Following the profile deviation approach to measure alignment, the academic institutions are divided into three clusters based on their CSFs: the academic comprehensives, the reputed giants, and the small educators. The ideal profile of IT capability is next developed for each cluster in terms of four dimensions: information retrieval, electronic communication, computing facilities for students, and computer-aided education. Alignment is then computed for each institution as the proximity of its IT capability profile from the ideal IT capability profile for the cluster to which it belongs. The results suggest that alignment facilitates both perceived IT success and organizational performance. Moreover, sophisticated IT management facilitates both alignment and perceived IT success, environmental uncertainty facilitates perceived IT success but not alignment, and integration facilitates neither alignment nor perceived IT success.     

Educating spatial planners for the age of co-creation: the need to risk community,science and practice involvement in planning programmes and curricula

Abstract

Planners are often billed as leaders and change agents of the (un)built environment. It is, however, important to recognize that they are in reality only one of many players in a sea of actors involved in shaping future developments and projects. Plans and interventions today are co-created and in fact co-evolve relying as much on the input, cooperation and actions of inhabitants, users, developers, politicians as on expert planners and a wide variety of other professions. In this introductory section, we, as editors of this special issue, posit that planners therefore require skills for co-creation drawing on science and working with other disciplines. In turn, planning programmes and curricula need to incorporate learning and teaching approaches that prepare students in higher education for working in co-creation settings by purposefully exposing them to learning environments that involve community, science and practice. The collection of papers, which were presented initially at the 2014 Association of European Schools of Planning congress in Utrecht hereafter showcase curriculum developments and pedagogical research of planning educators from different world regions that in the round shed light on a variety of issues and challenges of embedding learning and teaching for co-creation and co-evolution. In particular, we elaborate on the tensions of employing transformational yet high-risk pedagogies in higher education settings that are becoming increasingly risk-averse and streamlined and we suggest an agenda for planning curriculum development.