Social work and technology: Challenges for social workers in practice: A case study

Abstract

Social Work is just beginning to consider the full impact of technology on practice. In this paper the experience of social workers working in Centrelink, the Australian Government's service delivery organisation, is explored in the context of Centrelink's increased reliance on technology to deliver its services to six million Australians. The results of a survey that indicated nearly one half of Centrelink's social workers have received no formal training in how to use the technologies they rely so heavily on in their work are considered, as is the role of the social workers who are working as a part of Centrelink's call centre network. It is argued that social workers need to be careful not to confuse means and ends when it comes to utilising technology as a part of their practice.     

‘It's About People and Their Environment’: Student Social Workers' Definitions of Social Work Research

This article considers constructions of social work research from the perspectives of student social workers in New Zealand. There have been many academic discussions of the unique epistemology that can be called social work research but little is known of students and/or practitioner views. Are they interested in social work research? Do they even care about debates on epistemology? Forty-three student social workers considered two questions while attending a social work research methods course: ‘What is social work research?’ and ‘What kind of social work researcher might I be?’. A subset of 18 distance students explored a third question: ‘Should social work research be part of everyday practice or not?’. To answer these questions students provided comments in a short survey, material from their written student assignments and comments from online discussion board activities. The results suggest that student social workers have a preference for social work research that is compatible with their clearly articulated social work value base, and that social work research primarily should benefit the client group with which a social worker is closely linked. Student social workers also recognise the importance of research for their everyday practice, yet at the same time feel there are organisational constraints to this happening.     

Getting payments at Centrelink

This paper presents findings from a small qualitative study of tertiary students who were receiving income support payments from Centrelink. They are some of the millions of Australians receiving income support payments from Centrelink each year. The aim of the study was to explore and illuminate the experience of receiving income support payments. The findings indicate that people who may appear to have no problems accessing Centrelink may nevertheless undertake considerable efforts to receive their payments. These efforts involve practical tasks, intra and interpersonal processes and use of material resources. As many social work clients receive some sort of income support payment, these issues are relevant across social work settings.     

The contribution of the intervention in social networks and community social work at the local level to social and human development

ABSTRACT

The primary task of community social work is building social networks by reinforcing people's resources and those of the different environmental and social contexts from three dimensions: personal development, social development and organisational development. The new information technologies today establish a relationship of communication with local communities and citizens that promotes proximity to social networks. Social intervention is supported by a set of methods from human geography that can be used as tools to create maps of the territory and the networks for planning, diagnosing and classifying the management of community network intervention. In this discussion we set out to analyse the contribution of the intervention in social networks as a means of achieving a new configuration of social networks at the local level. This information is obtained from semi-structured interviews with social workers and other professionals in the social sphere in municipalities with over 100,000 inhabitants in the Madrid region (Spain). The research results show that intervention in social networks locally multiplies the opportunities to enhance the quality of people's social relationships, thus expanding their social support by strengthening their bonds, their personal network and support systems; secondly, it increases empowerment to facilitate a type of intervention to strengthen human potential and to gain autonomy and full citizenship.     

Lay and professional knowledge in social work: reflections from ethnographic research on child protection

This paper is concerned with the discursive interaction of lay and professional knowledge in the practice of social workers. The contention is that identifying discrete sources of knowledge—such as evidence-informed materials—may be less important for explaining how social workers guide their practice than recognising the effect of the discursive interaction of lay and professional knowledge within organisational culture. The example used for this discussion is child protection work, with a particular emphasis on how practice can be seen to be gendered. In the course of making this overall argument, the paper draws on academic debates about the nature of knowledge in professional work and discusses lay and professional knowledge as revealed through ethnographic research carried out in a social work team in the UK.     

Combining key elements in training and research: Developing social work assessment theory and practice in partnership

This paper is based on a joint project between staff from a university department of social work and a local social services department and is jointly written by the four people involved. It reports on the development of a package of training and research over the past 5 years designed to improve standards of assessment in the work of child and family social workers employed by the authority. It analyses the positive reception given to the project both from practising social workers and from management. It contends that this model of combining theory, training, research and practice can and should be used more widely as a basis for supporting and developing professional social work. It discusses the introduction of a theoretical framework which anticipated the new national framework for assessment, but which has been used to critically assess it (as well as other models of assessment), and has involved experienced workers in their evaluation.     

A Review and Application of Existing Theories in Neighborhood Research: Toward a Model for Social Work Practice

The application of existing theory in regard to assessing and addressing neighborhoods from a social work perspective is largely unexplored. Current theories informing neighborhood-level interventions draw little on social work literature. The purpose of this paper is to explore literature from varied fields to assess their utility and inform neighborhood-level intervention methods for social workers. Examining neighborhood theory from all fields and comparing it to those most commonly used in social work is helpful to understanding how practitioners can advance this work and research.     

Messages to Social Work Education: What Makes Social Workers Continue and Cope in Child Welfare?

This article examines the positive elements which make social workers continue their career with a focus on statutory child welfare. Such analysis is needed, as existing research tends to highlight stress, exhaustion and career break-up issues. The empirical data consist of focus groups of 28 social workers and a questionnaire addressed to 56 professionals in child welfare in two Finnish urban municipalities. The focus groups were targeted at novice, expert and veteran social workers. The analysis presents organisational, person-related and client-work-related positive elements from the point of view of social workers. The results highlight that social work in child welfare may be experienced as being rewarding and professionally challenging. The positive elements vary among novice, expert and veteran social workers, with the latter especially viewing their work as independent expert work with major opportunities to make a change in children's lives. Commitment to care of children is one of the key motivating factors. The study suggests that social work education should recognise that the subjective motivation to do social work may change during one's career and that social work may be simultaneously both stressful and rewarding. Students should learn how to balance these aspects of their work.     

On the frontline or on the side-line? Homelessness care and care avoiders

Homelessness is a social problem that is subject to many definitional issues and problems. These problems can be discerned on both the conceptual and the practical level. Based on research carried out in Ghent, Belgium, this article deals with ways in which social workers involved in homelessness care construe the problem of ‘care avoiders’, who seem to be perceived as a separate category within the homeless population. We show that: (1) different categories of homelessness are created on an organisational and on an individual level (2) specific services have been developed for those who do not enter regular facilities and (3) a residual group has been created, which social work does not really know how to deal with.     

Towards a Comprehensive Typology of Knowledge for Social Work and Alcohol

This article presents a theoretical model of knowledge acquisition by social workers with regards to alcohol, which formed the propositional element of a recently awarded doctoral thesis submission. It begins by briefly contextualising the relationship between alcohol and social work, the profession's response to the increasing sense of alcohol-related issues in workloads and calls for more effective intervention responses. In considering how this is often reflected in demands for social workers to receive more education about alcohol, it critically examines existing considerations of possible typologies of knowledge for social work, before encapsulating them within a model focusing on alcohol. The model suggests that any such typology is likely to be composed of multiple sources, including both codified and non-codified elements. It concludes by considerations of some of the implications for research approaches that could be used to gain a better understanding of these knowledge frameworks. In doing so it proposes that it is through these alternative considerations that more holistic understandings of social work knowledge will be established. Discussion of the implications of working within more inclusive knowledge frameworks, for social work education, policy, practice and research, are contained throughout the article.     

Key misconceptions when assessing digital technology for municipal youth social work

ABSTRACT

Municipal youth protection work has become infused with digital technology, and yet there is still limited research on how to assess the impact of digital technology on municipal youth social work. This article reviews a range of misconceptions regarding the assessment of digital technology for youth social work in municipal contexts. This review was generated in connection with the development of an app system for communication between young clients and their municipal social workers in Denmark. The misconceptions relate to: variations in technologies and contexts; the impact of digital technologies on the relationship; social justice; differentiating between the user and the digital technology; digitalization and standardization; stakeholder and functional models of municipal social work. The paper concludes that the relationship between municipal social work and digital technology is complex and that thus complex comprehensions of municipal social work practice are needed if the relationship between technologies and practice is to be grasped adequately. The paper argues that given the complexity of the field and the speed of technological and legal changes, external support with regard to assessing how to use, develop and incorporate digital technology needs to be made available to municipalities and social workers.     

Education,practice and research. Knowledge and attitudes to knowledge of Swedish social workers

This article deals with the knowledge base and methodological orientation of Swedish social workers and their attitudes to different sources of knowledge as a basis for practice. By means of a survey, 412 social workers in 12 municipalities responded to questions about their education, further training, the periodicals and books read and their views about the knowledge required for their tasks. The response rate was 93%. The data were analysed with quantitative techniques, including logistic regression analysis and show the following results: (1) The methods used in practice differ from what might be expected considering the content of social work education; (2) The Swedish methodological repertoire differs somewhat from that described in the Anglo-Saxon literature; (3) Different areas of social work display quite dissimilar images. Social workers in child welfare are closest to a coherent knowledge base, while those dealing with social assistance are least well off in this respect; and (4) Overall, there is an obvious lack of a common and up-dated knowledge base. Less than 1 in 10 read research-oriented periodicals and relevant books more than once or twice a year. These results are discussed in relation to the quality of social work education, social workers' attitudes to research-based knowledge, the research itself and the organisational setting of social work practice.     

Building Resilience in Social Workers: An Exploratory Study on the Impacts of a Mindfulness-based Intervention

Burnout is a frequent and well-documented consequence of social work practice. The literature suggests that mindfulness-based interventions might help develop the mental states and emotional skills that are indicators of resilience. This mixed-methods, non-randomised controlled, exploratory study with 14 social workers in Canada investigated differences in social workers’ levels of stress, resilience, and burnout after a mindfulness-based intervention, compared to a waitlist group. The intervention group was also interviewed about changes in their relationships within the workplace, their perceived sense of mental health, and wellbeing. Results suggested that the mindfulness-based intervention significantly decreased the treatment group’s perceived stress compared to those on the waitlist and continued to decline for 26 weeks post-intervention. Intervention participants reported positive changes in attitudes, perspectives, behaviours, and energy in relation to their workplace relationships with peers and supervisors. Mindfulness-based interventions for reducing stress and building resilience to burnout in social workers and other helping professionals hold promise, and invite further research.     

Unitarian ideals and professional diversity in social work practice—the case of Sweden

Attempts to articulate a common core of social work are numerous as is the claim that there exists a ‘true’ or general social work. This article presents results from research on the organisational settings of Swedish social work. Social work managers in 100 middle sized municipalities have been interviewed by means of an extensive interview manual. Data are analysed using quantitative methods. The results demonstrate that since the 1980s specialisation has become the strongest organisational trend. Functional specialisation (division of child welfare, social assistance and social work with substance abusers) is the standard way of organising social work and in many municipalities specialisation has gone much further. An integrated or generic organisational model, which was the imperative of the 1970s, seems to exist only in the smallest municipalities. Some of the organisational changes can be described as short-lived fashions. Specialisation as such seems, however, to be an institutionalised strategy to solve social problems and as a response to expectations from the environment. These results are discussed against the background of the notion of social work as a coherent profession with an identifiable common core and a mutual arsenal of methods.     

Social Work Practice in Mental Health: An Introduction

The results of empirical research suggest that the ability to assess, regulate, and utilize emotions is important to the performance of health professionals. Nevertheless, few professional programs adequately address this matter in their curricula. The main objective of the present research was to examine whether emotional intelligence and empathy could be improved in the traditional classroom, employing experiential teaching modes. Pre- and post-questionnaires were used to assess the emotional competencies of 165 social work undergraduate students. The results indicated an increase in emotional intelligence at the end of a course for advanced-year students. Overall empathy had not increased for both first- and advanced-year students. Further findings indicated significant correlation between empathy and emotional intelligence at the end of a course for advanced-year students compared with an insignificant correlation at the beginning of the course, whereas for first-year students, findings were in the opposite direction. Future research should focus on strategies for the teaching and professional training of social workers that promote emotional competencies.     

Building School,Family, and Community Partnerships: Developing a Theoretical Framework

School, family, and community partnerships are among the suite of strategies advocated for improved school outcomes in which social workers can play a valuable role. Such partnerships are complex to implement in practice and there is little systematic research to guide the practitioner. This study evaluated an early intervention partnership program involving school, family, community, and philanthropic partners implemented in two primary schools in rural Victoria, Australia. The findings highlighted challenges in the process of evaluation and program implementation and in the opportunities this provided to identify key enabling factors. These involved having: a shared vision and aims; democratic governance; a supportive policy and organisational environment including external funding; workers with skills and clear roles; activities for project momentum; and ongoing review and evaluation. These factors can be used by social workers and others working with schools as a valuable conceptual framework to facilitate school, family, and community partnership processes.     

Reflections on Designing and Teaching a Social Work Research Course for Distance and On-Campus Students

Social work educators are increasingly challenged to train future social workers who can both value research and believe in themselves as capable researchers. One way to achieve this is the teaching of a specific social work research course at a basic qualification level. At Otago University, such a course was introduced in late 2005, and early 2006, for both on-campus and distance (off-campus) students. This Ideas in Action piece reveals the thinking behind and strategies used to help future social workers overcome their reluctance about social work research and enable them to take practice-related research skills into their future work.     

Children at risk: rationales for risk assessments and interventions

In this study, we examine and compare the rationales that social workers and laypersons give for their judgments, assessments and decisions in cases of alleged child abuse and neglect. We have used Toulmin's framework to explore the structure of the arguments/rationales of social workers and laypersons. We analyzed separately basic and complementary level arguments. We used Rosen's work to analyze the content of the backing provided by respondents for their claims.We presented two groups of respondents—52 social workers and 50 laypersons—with a case vignette that was a referral of a child and family made by a family physician. Respondents were asked to read the case, provide their assessment of risk to the child, recommend an intervention, and give written and detailed rationales for their assessment and recommended intervention.The findings indicate that social workers and laypersons differ in the structure and in the content of their rationales. Social workers formulated significantly more complete arguments, both basic and complementary levels of arguments, than laypersons. The content of the backing for the judgments was also significantly different: Social workers used more theory, experience and policy than the laypersons who used more general knowledge and values.In the discussion, we address the training implications of the fact that social workers pay very little attention to rebuttal of arguments, and do not refer to research evidence as a basis for the arguments they make. We recommend that more research focus on arguments and rationales given by professionals in this area.     

Evidence-Based Practice in Social Work: Challenges and Opportunities for Clinicians and Organizations

Evidence-based practice (EBP) is increasingly emphasized in social work, yet effective approaches for translating research evidence into social work practice remain elusive. Despite a growing body of evidence describing effective interventions with a variety of populations, social workers continue to encounter substantial challenges with incorporating knowledge gained from these intervention studies into their routine practice with clients. This paper presents the current research outlining the known barriers and promoters to using EBP in social work clinical practice. Because social workers practice within the context of organizations, we consider the barriers that exist at both the individual and organizational levels that affect clinical social work practice. In addition to addressing the various challenges to incorporating research evidence into practice, we will also discuss a variety of emergent opportunities accompanying the move toward EBP that can be leveraged by clinicians in their social work practice with clients.