The Ecology of Diversity in Organizational Settings: Lessons from a Case Study

This paper advances a social ecological perspective on the resources necessary to support workplace diversity. It is based on observations from an ongoing organizational case study which used a collaborative inquiry process. We worked with insiders to establish a project steering team, conducted 36 confidential interviews, and met with work units to assess diversity-related concerns. The complex case portrait that emerged illuminates four lessons about the ecology of workplace diversity: (1) the influential role of organizational history and tradition in shaping current diversity dynamics, (2) the importance of understanding how participants' experiences of events may differ, (3) the power of informal organizational processes, and (4) the connections between individual, organizational, and broader cultural values. We discuss these lessons in the context of a three-part definition of support for effective diversity which includes representational, interactional, and cultural components. The goal is to further our understanding of the factors that support or hinder workforce diversity so we may more effectively create settings that are supportive of diversity.     

Downsizing Survival: The Experience of Work and Organizational Commitment

Although downsizing has become a common feature of American workplaces, the existing literature has focused on the effects of how downsizing is conducted, rather than considering how downsizing affects the experience of work for downsizing survivors. Using data from the 1997 National Employee Survey and structural modeling techniques, this study compares downsizing survivors and workers unaffected by downsizing on a variety of sociodemographic indicators, job characteristics, and organizational environment measures in order to explain the lower levels of organizational commitment among survivors. The model in which downsizing survival was directly and indirectly associated with commitment was generally supported. Survivors reported less commitment than unaffected workers. In addition, downsizing survival was positively associated with job-related stress and negatively associated with perceived organizational support, which translated into survivors' lower levels of commitment. This research suggests that organizations that downsize should consider ways to redesign work processes so as to reduce job-related stress and should engage in organizational practices that demonstrate organizational support for surviving employees.     

From Game Protection to Wildlife Management: Frame Shifts,Organizational Development,and Field Practices

One enduring question in social movements research is the relationship between cultural representations and organizational structure. In this article, we examine the development of different discursive frames over time, and how such frame shifts affect movement structure and practices. This approach seeks to illuminate the dialectical interplay between the movement community's discursive frame and its practices, and thus expand our understanding of the process of social movement growth and change. Through a close qualitative and historical analysis of a discursive shift within the hunting community of the United States in the 1930s from a focus strictly on game protection to a more expanded discursive frame of wildlife management, we show how this cultural shift led to major changes in both the organizational structure and advocacy goals of this social movement. We conclude with a discussion of how this process can be further studied.     

Welcoming America: A Case Study of Municipal Immigrant Integration,Receptivity, and Community Practice

A growing number of leaders in towns and cities across the United States have embraced policies encouraging receptivity and integration of immigrant populations. This article examines this phenomenon and how communities are seeking greater immigrant integration. To do this, we describe immigration federalism and how it influences receptivity. A discussion of the organizational networks that facilitate greater immigrant integration follows. We consider Welcoming America, a nonprofit organization that serves as a convener for dialogue and policy change, as a case study among these larger organizational networks. The article concludes with a broader examination of implications for receptivity and integration in community practice work.     

Myriad potential for mentoring: Understanding the process of transformational change through a gender equality intervention

This article contributes to understanding transformational change towards gender equality by examining the transformational change potential of a mentoring programme for women, a type of gender equality intervention both criticized and praised for its ability to bring about change. Drawing upon an empirical case study of a mentoring programme for women academics in a Dutch university, we explore three dimensions of transformational change: organizational members (i) discussing and reflecting upon gendered organizational norms and work practices; (ii) creating new narratives; and (iii) experimenting with new work practices. Our findings indicate five specific conditions that enable transformational change: cross‐mentoring, questioning what is taken for granted, repeating participation and individual stories, facilitating peer support networks and addressing and equipping all participants as change agents. We suggest that these conditions should be taken into account when (re)designing effective organizational gender equality interventions.     

Work organization and health: a qualitative study of the perceptions of workers

Workplaces comprise a large component of life partcipation. The complexity of work organization makes it challenging to understand how the environment impacts the health of workers and who is responsible for creating a healthy workplace. This investigation sought to understand the views of workers about workplace health. A qualitative approach was used to gain understanding of workers' experiences of how work organization (WO) impacts their health and needs to change. Four individual interviews and 7 focus groups with workers were conducted. Data were thematically analyzed. Findings comprised two common themes: 1. The need for support and respect in the work place; and 2. The need for organizational commitment to safe work practices and healthy work environments. Findings suggest workers want and need to be involved in creating a healthy workplace. Opportunities to involve workers more in workplace health are discussed.     

Employee perceptions of reputation: An ethnographic study

The ability of organizational members to identify and analyse stakeholder opinion is critical to the management of corporate reputation. In spite of the significance of these abilities to corporate reputation management, there has been little effort to document and describe internal organizational influences on such capacities. This ethnographic study conducted in Red Cross Queensland explores how cultural knowledge structures derived from shared values and assumptions among organizational members influence their conceptualisations of organizational reputation. Specifically, this study explores how a central attribute of organizational culture – the property of cultural selection – influences perceptions of organizational reputation held by organizational members. We argue that these perceptions are the result of collective processes that synthesise (with varying degrees of consensus) member conceptualisations, interpretations, and representations of environmental realities in which their organization operates. Findings and implications for organizational action suggest that while external indicators of organizational reputation are acknowledged by members as significant, the internal influence of organizational culture is a far stronger influence on organizational action.     

“Vision,passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change

This study explored how charismatic executive leadership communication during change influences employees’ attitudinal and behavioral reaction toward change. Specifically, it proposed and tested a conceptual model that links charismatic executive leadership communication during change, characterized by envisioning, energizing, and enabling behaviors, employee organizational trust during change, and employees’ openness to change and behavioral support for change (i.e., cooperation and championing). Through an online survey of 439 employees who had experienced a company-wide organizational change in the past two years in the United States, results showed that charismatic executive leadership communication during change positively influenced employee organizational trust, openness to change, and behavioral support for change. Employee trust toward the organization during change positively influenced employee openness to change, which in turn, contributed to employee behavioral support for change. Employee trust was revealed as a partial mediator for the positive impact of charismatic executive leadership communication during change on employee openness to change and behavioral support for change. Theoretical and practical implications of the findings are discussed.     

Expectation management for public sector organizations

Transparency and collecting stakeholder feedback are becoming the norm also in the public sector. Though much of feedback is related to stakeholder experiences, we propose that it is more beneficial to study expectations than experiences, as expectations affect future satisfaction. This study reports a process of collecting and analyzing stakeholder expectations in one health-care oriented public sector organization in Finland, and reports how these expectations and their implications were assessed by the organization's top management. The study suggests that to ensure stakeholder satisfaction and organizational success, top management should be guided to work through the feedback. We propose a “fix or fit” approach where expectations are first grouped and then analyzed as either something that requires changing of organizational functions, or as something that requires guiding of stakeholders’ expectations to fit existing functions.     

Using developmental evaluation as a system of organizational learning: An example from San Francisco

In the last 20 years, developmental evaluation has emerged as a promising approach to support organizational learning in emergent social programs. Through a continuous system of inquiry, reflection, and application of knowledge, developmental evaluation serves as a system of tools, methods, and guiding principles intended to support constructive organizational learning. However, missing from the developmental evaluation literature is a nuanced framework to guide evaluators in how to elevate the organizational practices and concepts most relevant for emergent programs. In this article, we describe and reflect on work we did to develop, pilot, and refine an integrated pilot framework. Drawing on established developmental evaluation inquiry frameworks and incorporating lessons learned from applying the pilot framework, we put forward the Evaluation-led Learning framework to help fill that gap and encourage others to implement and refine it. We posit that without explicitly incorporating the assessments at the foundation of the Evaluation-led Learning framework, developmental evaluation’s ability to affect organizational learning in productive ways will likely be haphazard and limited.     

The Subjectivity of Fairness: Managerial Discretion and Work–Life Balance

We use organizational justice theory to examine how perceptions of fairness affect the decision‐making process of line managers. In‐depth interviews were conducted with 35 Irish managers to explore how managers make organizational allocation decisions in cases where it is impractical to offer work–life balance accommodations to all employees. The findings suggest that firstly, managers construct the ‘life’ aspect of work–life balance within a heteronormative framework, where the emphasis is on caregiving and most usually parenting. Secondly, managers actively use their decision‐making powers around both formal and informal work–life balance supports to minimize injustice within their departments. By bringing together ideas about organizational justice and managerial decision‐making, we indicate how managers determine fairness through a decision‐making process narrowed by embedded gender role beliefs. Implications for future research and practice are discussed.     

Applying the social model in practice: some lessons from countryside recreation

This paper draws on the researcher's experiences as a countryside access advisor in exploring some of the ways that social model ideas can influence the development of organizational policy and practice in mainstream settings. It argues that, in seeking to influence the development of more inclusive policies and practices, disability studies needs to look for new ways of engaging with diverse audiences of practitioners who are used to operating within an individual model of disability, and who may therefore see no immediate organizational advantages to adopting social model principles in their work. This evolutionary process demands in particular that we work constantly towards finding new, more accessible, ways of explaining social model ideas to mainstream audiences. Thus, in a social climate that continues to tolerate disabled people's oppression, disability studies has a key role to play in demonstrating to theorists, policy-makers and practitioners why and how social model ideas can support the move towards inclusion.     

The relationship between student core self-evaluations,support for school,and the work–school interface

More students than ever before are combining the experience of higher education with paid employment, but relatively little research has been done exploring how students manage these roles. In the current study, we explored the association between personality (i.e. core self-evaluations) and support, both specific to the school context. The relationship between support for school and both work–school conflict (WSC) and work-school enrichment (WSE) were also studied, and in turn, associated outcomes (i.e. grade point average, job satisfaction, general psychological health, and school burnout) of inter-role conflict and enrichment. In a two-wave study of 291 employed college students, we found that individuals high in school-specific core self-evaluations perceived greater organizational support and family support for school, which was associated with decreased WSC and increased WSE (through organizational support). In turn, WSC was related to lower general psychological health and higher school burnout whereas WSE was related to higher job satisfaction. These findings are consistent with theories of personality and stress, conservation of resources theory, and organizational support theory, and suggest that both organizations and universities have a role to play in helping students manage ‘learner’ and ‘earner’ roles.     

BPD and the Need for Community

SUMMARY

This chapter emphasizes the importance of a community/systems approach in managing the treatment of individuals with borderline personality disorder. The natural systems existing around patient, clinician and family are recognized, and we examine how working teams are built from these systems. The Borderline Center at McLean Hospital is used as an illustration of an organizational model that utilizes the concept of the “holding environment” (Winnicott, 1965) to provide comprehensive services to borderline patients and their families. As patients move through various levels of care and exhibit typical borderline symptomatology, the importance of communication and coordination on the part of the treatment team is highlighted. This chapter also will illustrate the essential ways in which patients, clinicians and families are able to join together in the treatment of this disorder, with special emphasis on the necessity of family involvement. We also will examine how the treatment teams provide the foundation for larger communities, which are critical to sustaining the ongoing work of its members.     

The problem of intersectionality as an approach to digital activism: the Women’s March on Washington’s attempt to unite all women

ABSTRACT

This study examined the convergence of activism and intersectionality to understand how communicators create messages about social justice issues using social media. This is particularly relevant for public relations today, as digital activism almost ubiquitously involves bringing together conflicting publics who are active and social media-savvy, meanwhile maintaining an organizational brand/mission. Using the 2017 Women’s March on Washington (WMW) as an object of study, we explored how campaign messages reflected principles of intersectionality, consensus- and dissensus-based communication, and organizational self-reflection. We conducted a thematic analysis of posts from the WMW’s social media accounts as well as media quotes by the organizational leaders to get at the leaders’ intentions in their message design. Data suggested that messages of inclusivity as well as of necessary discord were employed to enact political change for WMW’s publics. We argue that although the WMW was not wholly intersectional, particularly in determining its political agenda, the efforts toward intersectionality are notable for theory-building and reflective practice, particularly for social mediated campaigns. The study proposes a theory for digital intersectional communication to guide future research and advocacy work.     

Is that all there is? The concept of care and the dialectic of critique

Recognition of the usefulness of critical social analysis for gerontology has been increasing just as a range of new problems, ranging from globalization to the anti-aging movement, are posing fresh questions about ideology, legitimation and inequality for the study of aging. Such problems and questions represent the negative moment of critique in the theory–practice dialectic. As is generally true of critical theory, in critical gerontology it is rare to find research that reflects a positive movement toward emancipatory change. Yet gerontology is one of the fields that offers special opportunities for critiquing the status quo of aging and elders in society, envisioning new possibilities for aging and developing practices that produce positive change. This paper describes the movement of our own thinking and work, away from a primary focus on analysis and critique and toward an embrace of the possibilities of generating and sustaining change in organizational care settings. We argue that principles of critical developmental and social theory can be used to reframe the concept of care, and we describe briefly how the methodology of action research can be applied in efforts to create new opportunities and possibilities in the everyday experience of elders in long-term care. In our work, we are learning how a constructive theory–practice dialectic can be initiated when critical principles are applied to a practical and urgent domain — the domain of interpersonal care within long-term care institutions for elders.     

Entrepreneurial NPOs in Russia: Rationalizing the Mission

Nonprofit organizations in Russia are introducing for-profit activities as a means of gaining autonomy from external donors, and as instruments of strategic planning and sustainable development. This study focuses on organizations that work with welfare provision and explores how they reconcile entrepreneurial activities with their social mission. More specifically, we interrogate how two institutional logics, business and nonprofit, are defined and reconciled in organizational identities, structures and hierarchies. Socially oriented nonprofits define their mission through service to beneficiaries, through personal and professional dedication to beneficiaries’ well-being, and through making an impact on public policies and the society at large. They mimic a business approach in strategic planning and meticulous reporting, but subordinate profit-seeking to social mission by integrating entrepreneurial activities into already existing organizational structures, or by separating them into independent entities.     

Crisis Response via Dynamic Capabilities: A Necessity in NPOs’ Capability Building

Dynamic capability research increasingly seeks to identify mechanisms founding dynamic capabilities because this microfoundation provides options for influencing the application of dynamic capabilities. Dynamic capabilities in turn support organizations to achieve continuous organizational change. We pursue deeper insight into the microfounding mechanisms of dynamic capabilities with regard to management-related variables. Survey data from hot spots of refugee crisis 2016 all across Austria allow us to examine how managerial mechanisms on microlevel and dynamic capabilities on macro-level are linked and particularly how managers can influence the application of dynamic capabilities. Data evaluation is based on mediation analysis. Study reveals that participative leadership fosters dynamic capabilities of NPOs active in refugee aid. Further, we provide evidence that the manager´s perception, how self-determined he/she is and how impactful his/her actions are, enhances the application of dynamic capabilities.     

Women Constructing Masculinity in Voluntary Firefighting

Within gender studies, research and theorizing have used archetypal ‘masculine’ occupations to explore how masculinity is accomplished and practised in social interaction. In contrast, little work has explored how masculinity is constructed in the voluntary sector. In this paper, we address this gap by exploring how masculinity is constructed and experienced by women volunteers who are active firefighters in rural and regional Victoria. Firefighting is widely recognized as a non‐traditional occupation for women and they are underrepresented as volunteers as well as paid employees. We explore masculinity from the perspective of women volunteers because this can enhance our understanding of masculinity as a relational achievement as well as help to identify practices that they experience as problematic. Our research shows how voluntary work can afford a distinct range of resources for the ‘doing’ of gender and how this reflects the specific organizational and geographical contexts in which such volunteering occurs.     

Orchestrating Concepts: Kitchen Dynamics and Regime Change in Good Housekeeping and Ideal Home, 1922–2002

It has long been recognized that users and consumers actively appropriate new products and technologies and assimilate them into existing regimes and frames of reference. Much less has been written about how these frames evolve or about how processes of integration and appropriation are sustained and transformed. In this article we analyze “the kitchen” not as a place but as an “orchestrating concept.” We subject “orchestrating concept.” We subject representations of the kitchen, as depicted in Good Housekeeping and Ideal Home (two of the foremost home magazines in Britain) from 1922 to 2002, to two types of analysis. We begin by showing how materials, images, and forms of competence “hang together” at different points in time and how kitchen regimes are formed. We then explore ways of characterizing transitions between one kitchen regime and another. The result is an account not simply of the elements of which kitchens are made but of the changing relations between these constitutive ingredients. The article is at heart about the processes and dynamics of regime change. Although we focus on the kitchen throughout, we do so because we believe better understanding of how meta-level orchestrating concepts like “the kitchen” develop is important for conceptualizing the dynamics of ordinary consumption and everyday practice.