权力距离导向与员工建言:组织地位感知的影响

员工建言对于组织运营和发展的作用是不言而喻的,然而在中国情境下往往事与愿违,员工常常会选择知而不言。采用问卷调查方式收集81名团队领导与其467名下属的配对样本,运用多层线性模型方法,从文化价值观的视角探讨中国情境下不同层级个体的权力距离导向对员工建言的效应以及领导组织地位感知和员工组织地位感知在其中的调节效应。统计分析结果表明,领导权力距离导向和员工权力距离导向对员工建言行为都具有显著的负向预测作用,领导组织地位感知显著调节领导权力距离导向与员工建言间的关系,员工组织地位感知显著调节员工权力距离导向与员工建言间的关系。研究结果有助于理解中国情境下员工建言的影响因素和边界条件,对于改变这种现状、实现组织的有效管理具有重要的现实意义。     

Leaders as role models: Effects of leader presenteeism on employee presenteeism and sick leave

ABSTRACT

There is a broad consensus that associations exist between leadership behaviour and employee health. However, much less is known about potential mediating processes underlying links between specific leader behaviours, for instance presenteeism (i.e. working while being ill), and indicators of employee health, such as sick leave. Integrating theories of social information processing, social learning, and the allostatic load hypothesis, we propose that employee presenteeism mediates the positive association between leader presenteeism and employee sick leave. This hypothesis was tested with a multilevel mediation model using three-wave longitudinal data from 74 leaders and their 412 team members across a time period of 22 months. As hypothesised, leader presenteeism had a positive effect on employee presenteeism which, in turn, had a positive effect on employee sick leave, controlling for baseline measures of employee presenteeism and sick leave, as well as employee general health status, shared workload and job autonomy, and demographic characteristics. Additionally, leader presenteeism had a positive indirect effect on employee sick leave through employee presenteeism. These results contribute to the occupational health psychology literature by suggesting that leader health-related behaviour can have consequences for employee health-related behaviour and employee health.     

The Pygmalion Process and Employee Creativity

The study examined the Pygmalion process for creativity among 140 R&D employees. Results generally supported the Pygmalion model. Supervisors holding higher expectations for employee creativity were perceived by employees as behaving more supportively of creativity. The effects of these behaviors on employee creative self-efficacy were mediated by employee view of creativity expectations. Creative self-efficacy mediated the effects of supervisor expectations, supervisor behaviors, and employee view, on creative performance. Implications for theory and practice are discussed.     

Leaders's language and employee proactivity: Enhancing psychological meaningfulness and vitality

Today's volatile environment and pressure for continuous improvement require leaders to play a central role in fostering and nurturing employee proactivity. Effective leaders use their communication skills as a key tool to motivate employees to achieve organizational goals. In this study, we tested a model in which leader motivating language (manifested as direction-giving, empathetic, and meaning-making language) fosters the development of employee proactive behavior by shaping a psychological context of meaningfulness and cultivating a motivational state of employee vitality. The findings indicate that the leader motivating language is related directly and indirectly, through psychological meaningfulness, to employee vitality. We also found that psychological meaningfulness and employee vitality are mediating mechanisms through which leader motivating language can result in enhanced employee proactivity. This study advances theory and research on employee proactivity as a contingency of leadership motivating language by integrating three emerging streams of research—relational leadership, relational communication, and proactivity. Theoretical and practical implications are discussed.     

基于心理契约的知识型员工行为激励模型

本文通过对知识型员工行为特征的分析,认为现代企业管理的核心是如何充分发挥知识型员工的潜能,提出了基于心理契约的知识型员工行为激励模型,对他们的可观察行为和绩效可控的不可观察行为实施有效激励,使他们的行为与企业目标更协调一致,实现企业的持续发展。     

On the psychological and motivational processes linking job characteristics to employee functioning: Insights from self-determination theory

The aim of this study was to provide insight into the differential relationships between job characteristics (job demands and resources) and employee functioning by examining the psychological and motivational processes involved. Drawing on self-determination theory, we tested a model in which job demands are positively related to negative manifestations of employee functioning (psychological distress and psychosomatic complaints) through psychological need frustration and low-quality work motivation (controlled motivation), whereas job resources are positively related to positive manifestations of employee functioning (work engagement and job performance) through need satisfaction and high-quality work motivation (autonomous motivation). Data were collected from 699 Canadian nurses. Structural equation modelling (SEM) results support the proposed model: psychological needs and work motivation partially mediated the relationship between job characteristics and employee functioning. Specifically, job demands negatively predicted employee functioning (high distress and psychosomatic complaints, low engagement and performance) through need frustration and controlled motivation. In contrast, while positively predicting need satisfaction and negatively predicting need frustration, job resources fostered optimal work motivation (more autonomous and less controlled motivation) and employee functioning. The implications for self-determination theory (SDT) and research on occupational health and stress are discussed.     

Do Human Resource Practices Enhance Organizational Commitment in SMEs with Low Employee Satisfaction?

This paper considers a large matched employee–employer data set to estimate a model of organizational commitment. In particular, it focuses on the role of firm size and management formality to explain organizational commitment in British small and medium‐sized enterprises (SMEs) with high and low levels of employee satisfaction. It is shown that size ‘in itself’ can explain differences in organizational commitment, and that organizational commitment tends to be higher in organizations with high employee satisfaction compared with organizations of similar size with low employee satisfaction. Crucially, the results suggest that formal human resource (HR) practices can be used as important tools to increase commitment and thus, potentially, effort and performance within underperforming SMEs with low employee satisfaction. However, formal HR practices commonly used by large firms may be unnecessary in SMEs which benefit from high employee satisfaction and positive employment relations within a context of informality.     

Demographic and Attitudinal Correlates of Employee Satisfaction with an ESOP

A firm's adoption of an employee stock ownership plan (ESOP) has been hypothesized to increase employee productivity. Resulting employee productivity is hypothesized to improve firm profitability and thus ultimately improve stock performance. Most studies to date have tested potential relationships between the mere presence of an ESOP and changes in employee productivity and firm profitability. Few studies have attempted to identify the variables that are associated with employee satisfaction with an ESOP. In order to maximize the productivity gains associated with the adoption of an ESOP, researchers must first identify the relationships and variables most likely to positively affect employee attitudes and subsequently their satisfaction toward an ESOP. The purpose of this paper is to identify the demographic and attitudinal correlates of employee satisfaction with an ESOP. This exploration will provide a more substantive foundation for future research efforts in the area. Correlation and regression results indicated that employees' perceived influence on decision-making, perceived pay equity and perceived influence on stock performance, when examined separately, were each significant correlates of ESOP satisfaction. When combined with the modelled employee demographics in a step-wise regression model, only employees' perceived influence on stock performance, perceived influence on decision-making and age explained a statistically significant amount of variance in ESOP satisfaction.     

Supervisor undermining and submissive behavior: Shame resilience theory perspective

This study investigates the underlying mechanism between supervisor undermining and employee submissive behavior by proposing and testing a serial mediation moderation model. We suggest shame and selfcriticism as an explanatory mechanism between supervisor undermining and submissive behavior, and employee resilience as a coping mechanism between feelings of shame and self-criticism. We employed Shame Resilience Theory to explain the proposed model that states how supervisor undermining triggers shame among victim subordinates, which turns into self-criticism and ultimately manifests as submissive behaviors. We tested our proposed model on 251 responses from service sector employees in a time-lagged (four intervals) design. We examined different alternative models to test the serial mediation model. The results proved that supervisor undermining leads to employee submissive behavior and shame, and self-criticism serially mediates this relationship. The moderation hypothesis was also proved. Limitations and future research directions along with theoretical and practical implications are given at the end.     

主动性-被动性员工创新行为:基于分布式领导的作用机制研究

员工创新是企业创新驱动的重要推动力和提升其核心竞争力的关键。当前中国组织情境中，存在着两种不同性质的员工创新行为：主动性员工创新行为和被动性员工创新行为，两者所产生的创新绩效存在巨大差异。然而，现有文献对被动性员工创新行为研究不足，理论研究已经无法适应实践的需要，因此，有必要将两种不同性质的员工创新行为放在一个框架下进行研究，以丰富创新行为的研究内涵。本文以新兴的领导发展取向——分布式领导为切入点，引入组织支持感作为中介变量，上下级关系和价值观匹配作为调节变量，构建了分布式领导对主动性-被动性员工创新行为的作用模型。为了验证该模型，以408名知识型员工为研究对象，通过多元回归分析的方法进行检验，研究结果发现：分布式领导对主动性员工创新行为具有正向影响，对被动性员工创新行为具有负向影响；组织支持感在分布式领导与主动性-被动性员工创新行为之间起中介作用；上下级关系和价值观匹配正向调节分布式领导与组织支持感之间的关系，并进一步验证了有调节的中介作用。同时，上下级关系和价值观匹配交互调节了分布式领导与组织支持感之间的关系。本文研究为解构中国创新管理实践中纷杂多样的创新行为提供了理论诠释，丰富了中国情境下的创新管理理论。     

知识吸收能力与组织绩效关系:组织学习视角的实证研究

在中国情境下,构建了基于组织学习的知识吸收能力和组织绩效的整合研究模型。采取滚雪球抽样的方法获取221个有效样本,利用结构方程模型检验调查数据,知识吸收能力、组织学习和组织绩效的整合研究模型得到实证支持。研究结论为员工能力和员工激励对知识获取、信息分发、信息解释与组织记忆产生影响,进而影响财务绩效和创新绩效。     

员工满意指数测评方法及其管理策略研究——以某石油机械制造企业为例

员工满意度是保证用户满意的基础,员工对企业的满意指数越高,越有利于提高员工对产品或服务的质量。阐述影响员工满意的因素和产生的效应,提出员工满意指数结构模型,给出模型中隐变量相对应的观测变量以及描述模型中各相关变量之间关系的数学表达式;区分员工满意度的内在报酬因素和外在报酬因素,采用薪酬组合/员工满意度状态管理方格衡量员工的不同满意度状态,实现员工满意状态的动态管理;制定提高员工满意度的P-D-C-A-R五步循环措施,在管理实践中指导企业提高员工满意度。通过对某石油机械制造企业的实际调查,运用偏最小二乘法进行员工满意分析,得到隐变量相关关系曲线和影响员工满意的主要因素,并对企业进一步持续改进员工满意管理策略提出相应建议。     

An Integrative Review of Employee Voice: Identifying a Common Conceptualization and Research Agenda

Employee voice has been studied across a diverse range of disciplines, generating an extensive body of literature on the topic. However, its conceptualization across the disciplines has differed, resulting in a lack of integrative theories and frameworks on employee voice. The main objective of this paper is to conduct a multidisciplinary review of the academic research on employee voice, to show where there is an opportunity to adopt and adapt the findings and research on employee voice within alternate disciplines, and to demonstrate how this may lead to more common ground in the conceptualization of employee voice. This review focuses on an analysis of the Human Resource Management/Employment Relations and Organizational Behaviour disciplines' conceptualization of employee voice, beginning with the identification of where the disciplines diverged in their concept and study of employee voice. Further, it maps their similarities and differences, on the basis of motive, content, mechanism, target and management of voice. Finally, it identifies opportunities to incorporate the alternate disciplinary perspective and proposes a conceptual model, which addresses the blind spots in each discipline. It is proposed that the consideration of formal and informal employee voice in future studies will enable the better integration of voice research.     

Representing employee requirements in labour tour scheduling

In this paper, we use the methodology of simulation to evaluate six approaches for handling employee requirements in an LP-based labour tour scheduling heuristic. We model employee requirements both as minimum acceptable staffing levels—where understaffing is unacceptable—and as target staffing levels—where both under- and overstaffing are acceptable. For each representation of employee requirements, we evaluate forms of the heuristic that use problem-specific and problem-independent information on the costs of employee surpluses and, if appropriate, employee shortages. Over an extensive test data set, the target-staffing approach using problem-specific cost information outperformed all other procedures. Specifically, it generated schedules costing less than 87% of those developed using the approach most commonly found in the literature. Its schedules were also almost 5% cheaper than those of its closest competitor. We discuss the managerial and research implications of the findings and provide suggestions for future research.     

A woman leader's experience in Korea

The methodology described in this article is of significance to HRD scholars seeking to better understand employee perceptions of the work environments in which practitioners seek to develop employees. Diagnostic instruments tailored to specific work settings can be developed simply and inexpensively with the approach described. A summated rating scale was developed to measure employee perception of a broad range of work environment variables that research has shown influence employee development and performance. An employee perception-based factor model was then developed based on factor analysis of data gathered with the study instrument. Analysis of the data indicated an interpretable five-factor model. Based on the salient variables of the factor model, a shorter diagnostic instrument was developed specifically for the work setting used in the study. The approach developed in this study can mitigate the obvious problem that arises if one attempts to generalize a single set of work environment factors as representing the perceptions of work groups which may have significantly different demographic or occupational characteristics, work settings and cultures. While the specific factor model and diagnostic tool generated in this study cannot be generalized beyond the study population, the instrumentation and methodology can be used to develop unique factor models in other work settings to provide the basis for diagnostic instruments appropriate for those settings and work groups.     

调节焦点视角下工作压力对员工创造力的影响

基于调节焦点理论,本研究探讨了促进型调节焦点在挑战性工作压力和员工创造力之间、防御型调节焦点在阻碍性工作压力和员工创造力之间所起的中介作用,并根据社会信息处理理论,进一步探究了参与型领导在此过程中的调节作用。通过对202份调查问卷进行统计分析,得出以下研究结论:(1)挑战性工作压力能够诱发员工的促进型调节焦点,阻碍性工作压力能够诱发员工的防御型调节焦点;(2)促进型调节焦点在挑战性工作压力与员工创造力之间起中介作用,即挑战性工作压力通过增强促进型调节焦点继而提高员工创造力,防御型调节焦点在阻碍性工作压力与员工创造力之间的没有起到中介作用;(3)参与型领导增强了挑战性工作压力与促进型调节焦点之间的正向关系,并在这个模型中起调节作用;(4)参与型领导削弱了阻碍性工作压力与防御型调节焦点之间的正向关系,但并没有在整个模型中起到调节作用。以上研究为"如何使员工在沉重的工作压力下提高创造力"等问题提供了一个新的解释,具有重要的理论和实践意义。     

Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)*

This paper addresses the dearth of empirical research on the relationship between service guarantee and perceived service quality (PSQ). In particular, we examine the moderating effects of a service guarantee on PSQ. While a recent study provided empirical evidence that service quality is affected by service guarantee and employee variables such as employee motivation/vision and learning through service failure, the nature and form of the relationships between these variables remain unclear. Knowledge of these relationships can assist service managers to allocate resources more judiciously, avoid pitfalls, and establish more realistic expectations. Data was obtained from employees and customers of a multinational hotel chain that has implemented a service guarantee program in 89 of its hotels in America and Canada. As the employee variables could affect performance in a non‐linear fashion, we relaxed the assumption of model linearity by using the Alternating Conditional Expectations (ACE) algorithm to arrive at a better‐fitting, non‐linear regression model for PSQ. Our findings indicate the existence of significant non‐linear relationships between PSQ and its determinant variables. The ACE model also revealed that service guarantee interacts with the employee variables to affect PSQ in a non‐linear fashion. The non‐linear relationships present new insights into the management of service guarantees and PSQ. Explanations and managerial implications of our results are presented and discussed.     

Transformational leadership and optimal functioning at work: On the mediating role of employees' perceived job characteristics and motivation

This study aimed to deepen our understanding of the motivational mechanisms involved in the relationship between transformational leadership (TFL) and employee functioning. Drawing on the TFL literature, the job demands–resources model and self-determination theory, we propose an integrative model that relates TFL to employee psychological health (burnout and psychological distress), attitudes (occupational commitment and turnover intention) and performance (professional efficacy, self-reported individual and objective organizational performance) through two explanatory mechanisms: perceived job characteristics (job demands and resources) and employee motivation (autonomous and controlled). This research was conducted in two occupational settings (nurses and school principals), using a distinct variable operationalization for each. Results of both studies provide support for the hypothesized model, suggesting that TFL relates to optimal job functioning (psychological health, job attitudes and performance) by contributing to favourable perceptions of job characteristics (more resources and less demands) and high-quality work motivation (more autonomous motivation and less controlled motivation) in employees. Theoretical contributions and managerial implications as well as directions for future research are presented.     

团队成员目标取向与建言行为的关系:一个跨层分析

研究以国内某大型企业集团27个营销团队共201名团队成员为研究对象,采用多水平研究方法,通过构建多层数据模型(HLM),以自我激励和个体-情景互动理论为框架对团队成员个体目标导向、团队氛围和员工建言行为的关系进行了探讨.研究发现目标导向不同的个体,其建言行为也有差异,相对于发展导向,表现导向的个体更多地卷入建言行为.团队心理安全感不仅对员工建言行为有直接显著影响,而且在个体目标导向(表现导向)与建言行为的关系中有正向的跨层调节效应:团队心理安全感越高,表现导向的个体越倾向于建言行为,团队心理安全感越低,表现导向与建言行为的关系越不明显.团队氛围对于其他目标导向与建言行为关系的跨层调节效果不显著.     

How Leaders Affect Followers’ Work Engagement and Performance: Integrating Leader−Member Exchange and Crossover Theory

Drawing on leader?member exchange and crossover theory, this study examines how leaders’ work engagement can spread to followers, highlighting the role of leader?member exchange as an underlying explanatory process. Specifically, we investigate if leaders who are highly engaged in their work have better relationships with their followers, which in turn can explain elevated employee engagement. For this purpose, we surveyed 511 employees nested in 88 teams and their team leaders in a large service organization. Employees and supervisors provided data in this multi‐source design. Furthermore, we asked the employees to report their annual performance assessment. We tested our model using multilevel path analyses in Mplus. As hypothesized, leaders’ work engagement enhanced leader?member exchange quality, which in turn boosted employee engagement (mediation model). Moreover, employee engagement was positively linked to performance and negatively linked to turnover intentions. As such, our multilevel field study connects the dots between work engagement research and the leadership literature. We identify leaders’ work engagement as a key to positive leader?follower relationships and a means for promoting employee engagement and performance. Promoting work engagement at the managerial level may be a fruitful starting point for fostering an organizational culture of engagement.