Lay representations of workplace stress: What do people really mean when they say they are stressed?

An individual's beliefs in relation to stress are likely to affect their perceptions, and hence their work-related actions (such as absenteeism). In this paper, lay representations of work stress were investigated utilising semi-structured interviews with 45 individuals from a range of occupations. The meaning of occupational stress, its antecedents and outcomes, and ways by which it may be managed were examined. Dominant factors were established through the use of thematic content analysis. Similarities and differences were found between lay and professional discourses on work stress. Results indicate that lay representations of occupational stress are multi-faceted. Little consensus was found in how participants interpreted the concept: a diverse range of personal, environmental, and societal factors was highlighted. A different (and arguably more complex) range of definitions of job stress and the manner in which it impacts on individuals was revealed than has been reported in previous studies. The causes of stress at work were perceived as being predominantly organisational, but the impact of stress on the employee was more salient than organisational outcomes. Paradoxically, secondary and tertiary stress management techniques were thought to be more effective than interventions designed to prevent stress at work. Interviewees with line management responsibility were more likely to emphasise individual responsibility for managing stress, most others maintained that the individual and the organisation are equally responsible. The potential value of examining lay representations of job stress to the discipline of Occupational Health Psychology is discussed and suggestions for future research are made.     

The meaning of work and job

This article proposes that the concepts of work and job derive meaning from different dimensions. Work is viewed as having meaning that relates to a social framework and goes beyond organizational boundaries. Here two dimensions of work meaning are termed acceptability and instrumentality. Job meaning on the other hand, is viewed to be the result of an interplay between situational characteristics and organizational dimensions, and the value and relevance of those to an individual. These dimensions are here referred to as situational and personal relevance job meaning. It is suggested that making a distinction between work and job meaning will facilitate comparisons between groups that are of different employment status.     

Occupational health psychology

Abstract

An individual's beliefs in relation to stress are likely to affect their perceptions, and hence their work-related actions (such as absenteeism). In this paper, lay representations of work stress were investigated utilising semi-structured interviews with 45 individuals from a range of occupations. The meaning of occupational stress, its antecedents and outcomes, and ways by which it may be managed were examined. Dominant factors were established through the use of thematic content analysis. Similarities and differences were found between lay and professional discourses on work stress. Results indicate that lay representations of occupational stress are multi-faceted. Little consensus was found in how participants interpreted the concept: a diverse range of personal, environmental, and societal factors was highlighted. A different (and arguably more complex) range of definitions of job stress and the manner in which it impacts on individuals was revealed than has been reported in previous studies. The causes of stress at work were perceived as being predominantly organisational, but the impact of stress on the employee was more salient than organisational outcomes. Paradoxically, secondary and tertiary stress management techniques were thought to be more effective than interventions designed to prevent stress at work. Interviewees with line management responsibility were more likely to emphasise individual responsibility for managing stress, most others maintained that the individual and the organisation are equally responsible. The potential value of examining lay representations of job stress to the discipline of Occupational Health Psychology is discussed and suggestions for future research are made.     

Job stress and employee strain in Indian executives

Abstract

This paper reports a study which examined: the effects of job stress on strain, the pattern of stress and strain in three different work groups, and differences in the levels of job stress and strain due to occupational level The respondents consisted of ‘executives’ from a large steel manufacturing organization. Regression analyses indicated that job future ambiguity had a significant negative effect on job satisfaction in each group of executives. Further, role overload (in the case of production executives) and role ambiguity (in the case of data processing executives) had negative effects on job satisfaction. Role overload accounted for fatigue among the personnel as well as among production executives. The data indicated that the patterns of stress and strain were different in the three groups of employees. The examination of differences due to occupational level indicated that the employees of middle levels had more role ambiguity than those at the higher levels. No significant differences were observed on other dimensions. The implications of these findings are discussed.     

Leadership and Stress Orientations of Germans: An Examination Based on Gender, Age, and Government Work Experience

Today??s working adults often display different leadership orientations, as well as moderate to severe levels of stress depending on the situation and various demographic traits. In order to explore the stress, task orientation and relationship orientation variables of German people, this study examined the differences of 232 respondents in Germany based on their gender, age, and public sector work experience. The results showed that respondents had dissimilar scores on their leadership orientations. Younger respondents had significantly lower task and relationship orientation scores. Furthermore, females reported having a significantly higher level of stress perception. These findings are useful for expatriate managers and professionals who work with German-born workers. Besides, relevant literature on the German culture, suggestions and implications for future studies are presented.     

Moderators of the relationship between daily work stressors and mood

Consistent with recent data showing a relationship between daily stress and mood, the authors investigated whether job specific factors would moderate the relationship between daily work stress and daily mood. Forty-three subjects from one teaching hospital initially completed questionnaires assessing the hypothesized moderator variables (emotional and informational support from the supervisor, job involvement, co-worker satisfaction, supervision satisfaction, and satisfaction with the meaningfulness of work). Thereafter, they completed questionnaires at the end of each workday assessing the number and negative perception of daily work stress and daily mood. After controlling for the effects of the different number of days for which data were available for each subject, the results showed that job involvement and all three facets of job satisfaction (supervision, co-worker, and work itself) moderated the relationship between the negative perception of daily work stress and mood. Neither emotional nor informational support from the supervisor moderated this relationship. Likewise, none of these variables moderated the relationship between the number of daily work events and mood. The results are discussed in terms of further research on daily work stress, and expanding and refining the focus on moderator variables.     

Leadership and Overload Stress Orientations of German and Russian Working Adults: Does Government Work Experience Make a Difference?

This paper examines task, relationship, and overload stress orientations of people in the high-context cultures of Russia and in the low-context cultures of Germany based on their government work experience. A Two-way ANOVA methodology is used for hypotheses testing in this research. As a result of the comparative, cross-national analysis of 462 responses, some significant differences were found between the two samples. Russians have higher scores on task and relationship orientations than German respondents. There is a marginally significant difference in the task scores between respondents who have government experience and those who do not. Respondents who have government experience are more task-oriented and experience more stress than those who do not have government experience. Finding reveals significant interaction between government experience and country in the task scores. Literature on German and Russian cultures is presented along with practical applications, suggestions, and implications for future studies.     

Impact of shift work and department type upon strain and attitudinal measures of hospital nurses

The effects of shift work (fixed versus rotating), type of hospital department (intensive care unit versus non-ICU), and job scope on stress and attitudes have been reported previously. The goal of the present study was to examine the interactive, as well as individual, impact of these variables on measures of perceived work stress, strain, work satisfaction and withdrawal intentions. Respondents in the study were nurses in a large general hospital in Israel. None of the two- or three-way interactions received empirical support. However, significant multivariate main effects for each of the three independent measures were found. The negative influence of rotating work shift compared to fixed work shift was supported. Nurses who thought that their job was more enriching were more satisfied and perceived their workload as being lower. Department type affected only burnout level; nurses in non-ICUs were lower in burnout. Several theoretical and practical possible interpretations and possible implications are presented.     

Work and the good life: How work contributes to meaning in life

Many people expect their work to provide meaning to their lives, yet the specific organizational factors that can promote meaning in life are not clearly delineated. Drawing on the basic science of meaning in life, in this paper we propose that work entails a host of experiences that foster meaning in life. We begin by defining meaning in life, noting its placement within the broader well-being literature and dispelling common myths about its rarity in people’s lives. After highlighting the myriad benefits of meaning for individuals and organizations, we describe several established sources of meaning in life and their relevance to work. We then examine how work orientations and social demographic factors influence the propensity to seek meaning through work. We conclude with a discussion of future research directions that can better illuminate the predictors and functions of meaningfulness at work.     

Stress,Task, and Relationship Orientations of Vietnamese Working Adults: Do Age,Gender, and Government Work Experience Make a Difference?

Adult people are always structured diversely based on their gender, age, and work experience in the government versus private enterprises. To investigate the task, relationship and stress orientations of Vietnamese adults, this research examined 294 Vietnamese people living in three main cities in Vietnam including Hanoi (the capital) in the north, Vinh in the middle and Ho Chi Minh in the south. It found that they have different mean scores on task and relationship orientations. Gender, age and government work experience seem to be essential factors in leadership orientation and overload stress perception. Additionally, older people appear to be more task-oriented than their younger counterparts. In summary, the Vietnamese respondents confirmed a moderate stress perception regardless of age, gender and government work experience.

     

UNPACKING COUNTRY EFFECTS: ON THE NEED TO OPERATIONALIZE THE PSYCHOLOGICAL DETERMINANTS OF CROSS-NATIONAL DIFFERENCES

Most cross-national research examines employees from two or more countries, who are assumed to differ on psychological dimensions in ways that influence their work attitudes or behaviors. However, the psychological dimensions assumed to influence employees’ attitudes or behaviors sometimes have not been operationalized (i.e. measured or manipulated) in previous research. Moreover, even when the relevant psychological dimensions have been operationalized, their role in mediating the relationships between people’s country and their work attitudes and behaviors have not been fully examined. By operationalizing (and appropriately examining the mediating role of) these psychological dimensions, cross-national researchers may make a variety of conceptual contributions, including: (a) accounting for both between- and within-country differences in work attitudes and behaviors; (b) providing greater clarity in accounting for unexpected null effects of country; and (c) providing insight into the basic theoretical processes underlying the relationships between people’s country and their work attitudes and behaviors. Future research opportunities based on operationalizing the psychological dimensions hypothesized to account for country effects also are discussed.     

Emotional reactions to daily workload: The moderating role of attachment orientations

Attachment theory provides compelling theoretical grounds to expect that attachment orientations, i.e. attachment anxiety and avoidance, influence our emotional reactions to job stressors. In spite of that fact, the role of attachment orientations in attenuating or exacerbating emotional reactions to job stressors has been ignored by organisational researchers so far. The main purpose of our diary study, therefore, was to analyse, whether attachment anxiety and avoidance moderate our daily emotional reactions to daily workload. Additional main effects of attachment orientations on daily emotional experiences were also analysed. Multilevel analyses of diary data from 340 participants revealed moderator effects of attachment avoidance. In detail, global and co-worker-specific avoidance interacted with workload in predicting negative emotions. Regarding positive emotions, co-worker-specific avoidance interacted with workload. In addition, global attachment anxiety and avoidance were positively related to negative emotional experiences at work. The negative relationship between co-worker-specific avoidance and positive emotional experiences at work was significant by trend. Taken together, current findings demonstrate attachment orientations’ contribution to our understanding of interindividual differences in daily emotional reactions to daily job stressors, and in daily work-related emotions. In sum, they suggest highly avoidant employees as a risk group in the working population.     

Leaders' and subordinates' attachment orientations,emotion regulation capabilities and affect at work: A multilevel analysis

Two studies examined relationships between leaders' and subordinates' attachment orientations, emotion regulation capabilities, and affective experience and satisfaction at work. As expected, supervisors' and subordinates' insecure attachment orientations (higher anxiety and avoidance) were associated with own positive affect and satisfaction at work. Supervisors' anxious attachment orientation was associated with subordinates' lower positive affect and satisfaction at work. Contrary to hypotheses, supervisors' higher avoidance was associated with subordinates' lower negative affect and higher job satisfaction. Supervisors' emotion regulation capabilities did not mediate relationships between supervisors' insecure attachment orientations and supervisors' own or subordinates' affect and job satisfaction as expected. However, subordinates' emotion regulation capabilities interacted with supervisors' attachment orientations to predict subordinates' emotion experience at work. The results contribute to an understanding of attachment orientations' emotion dynamics in leader–follower interaction, pointing in particular to perceptual and affect-related processes at different levels of analysis.     

High-involvement work practices and employee engagement

The purpose of this paper is to examine the relationships between high involvement work practices (HIWPs) and employee engagement. HIWPs consist of four main attributes: (a) power – employees have the power to make decisions and/or to participate in decision-making; (b) information – information is shared among employees; (c) reward – employees are rewarded for their good performance; and (d) knowledge – employees are provided with the necessary training to do their work. This paper investigates the connections between engagement and each of these practices, and proposes a conceptual model that links these relationships. It starts by providing a brief overview of HIWPs, followed by a discussion on the connections between HIWPs and engagement, and a conclusion and discussion of implications for practice and research.     

Individual differences in working hours, work perceptions and accident rates in veterinary surgeries

This study addresses an under-researched outcome of occupational stress, namely the frequency of accidents at work and car accidents. A large, random sample of 778 vets and their auxiliary personnel was assessed in relation to socio-demographic variables, work perception and accident involvement. The study, involving veterinary practices in Germany, revealed that work-related injuries/accidents experienced during the previous 12-month period were significantly related to individual differences in job-related stress and job satisfaction. The average yearly number of car accidents was predicted by age, working climate and job satisfaction. Furthermore, driving accidents going to or from work during the previous year were calculated against distance travelled. Vets working in excess of 48 h/week displayed significantly more driving accidents when visiting clients. Results indicate heterogeneous correlations both between and within the two categories of car and work accidents, suggesting that these are different phenomena, each with its own associated personal and work factors. Results also suggest that work perceptions may act as intermediary influences on accident rates.     

Individual differences in working hours,work perceptions and accident rates in veterinary surgeries

This study addresses an under-researched outcome of occupational stress, namely the frequency of accidents at work and car accidents. A large, random sample of 778 vets and their auxiliary personnel was assessed in relation to socio-demographic variables, work perception and accident involvement. The study, involving veterinary practices in Germany, revealed that work-related injuries/accidents experienced during the previous 12-month period were significantly related to individual differences in job-related stress and job satisfaction. The average yearly number of car accidents was predicted by age, working climate and job satisfaction. Furthermore, driving accidents going to or from work during the previous year were calculated against distance travelled. Vets working in excess of 48 h/week displayed significantly more driving accidents when visiting clients. Results indicate heterogeneous correlations both between and within the two categories of car and work accidents, suggesting that these are different phenomena, each with its own associated personal and work factors. Results also suggest that work perceptions may act as intermediary influences on accident rates.     

Dealing with shift work: Physical fitness, temperature, and napping

This paper reviews the effects of generally controllable factors such as physical conditioning, ambient temperature, and amount of prior sleep in adjustment to night work periods and shift work. One can expect a 5-10% decline in capacity for work in nocturnal work periods as compared to daytime work periods. This decreased capacity would dissipate if workers maintained a consistent sleep-wake routine for 8-16 days after moving to a new shift. Proven means for accelerating this adaptation are currently not available. The ability to perform work also declines as the length of the work period increases but depending upon individual tasks. Physical conditioning improves mood and general well-being, but no strong evidence currently indicates that conditioning increases tolerance or adjustment to shift work.

Increased ambient temperature increases the stress of work, although studies do not address heat as a factor in adjustment to shift work. While lower nocturnal temperature would be assumed to reduce heat stress during night shifts, supporting data does not exist. Studies have not addressed the negative consequences of cold stress or of rotating from night to day shifts with added heat stress.

The proper use of short sleep periods either as preparation for or as a response to a shift change can ameliorate some effects of shift rotation. Data indicate that performance on 'graveyard' shifts can be maintained close to baseline levels following true prophylactic naps while performance may decline by up to 30% when such naps are not taken. While there is evidence that naps or even rest periods without sleep are beneficial in improving mood in normal young adults, these data do not apply to 'replacement' naps. Studies of interjected naps imply that such naps do reduce sleep debt but do not imply that such naps are more beneficial than longer sleep periods. Naps appear to be most advantageous when the accumulated sleep debt is least.     

The moderating role of social support in Karasek's job strain model

The potential stressfulness of an event may depend on how it is appraised by the individual, although up to now there have been no longitudinal studies on the relationship between lay beliefs concerning work stress and perceived strain. This longitudinal study examines how lay theories of work stress at baseline were related to perceived mental strain at follow up. The present paper builds on an earlier study (Furnham, ), using a longitudinal design and a much larger population of the British workforce (N=2270). Lay beliefs were assessed by a scale consisting of 36 items. Factor analysis gave a solution with five factors on perceived causes and four factors of perceived alleviation of work stress. Linear multiple regression analysis revealed significant relations between lay beliefs of work stress at baseline and perceived mental strain as well as job stress 14 months later. The effect sizes were small but of a similar magnitude to those that have been found, for example, in occupational stress-reducing interventions. A problem with the factor analytic approach was the discrepancies between the factor solutions and the relative importance of the perceived causes of work stress. The results from the study suggest that subjective beliefs about work stress merits further analysis as potentially mediating between ‘objective’ working conditions and stress outcomes.     

Are lay theories of work stress related to distress? A longitudinal study in the British workforce

The potential stressfulness of an event may depend on how it is appraised by the individual, although up to now there have been no longitudinal studies on the relationship between lay beliefs concerning work stress and perceived strain. This longitudinal study examines how lay theories of work stress at baseline were related to perceived mental strain at follow up. The present paper builds on an earlier study (Furnham, 1997), using a longitudinal design and a much larger population of the British workforce (N=2270). Lay beliefs were assessed by a scale consisting of 36 items. Factor analysis gave a solution with five factors on perceived causes and four factors of perceived alleviation of work stress. Linear multiple regression analysis revealed significant relations between lay beliefs of work stress at baseline and perceived mental strain as well as job stress 14 months later. The effect sizes were small but of a similar magnitude to those that have been found, for example, in occupational stress-reducing interventions. A problem with the factor analytic approach was the discrepancies between the factor solutions and the relative importance of the perceived causes of work stress. The results from the study suggest that subjective beliefs about work stress merits further analysis as potentially mediating between 'objective' working conditions and stress outcomes.     

Supported,detached, or marginalized? The ambivalent role of social capital on stress at work

Relationships with work colleagues can mitigate job stress; this article proposes a new perspective on such effects, in accordance with social capital theory, to delineate the potentially distinct impacts of the two dimensions of relational and structural social capital. A partial least squares analysis of network data in a medium-sized company (N = 343) offers evidence of an effect of the relational dimension (tie strength), through social support. The structural dimension (bridging ties, i.e. whether an employee has social ties with members of other departments) reveals a dual effect involving reduced stress but also diminished social support, which can increase stress. These dual effects reflect the two levels on which bridging ties act, namely, cognitive (selfdistancing) and social (marginalization from the immediate work context) levels. Next, with two scenario-based experiments (N = 289 and 245), the authors manipulate bridging ties and gain further evidence of the proposed mechanisms. These findings highlight the social underpinnings of stress and the critical role of the structure, not just the quality, of work relationships. They also identify a dark side of bridging ties, which can enhance individual performance but also create the potential for negative wellbeing outcomes.