Supervisory coaching and performance feedback as mediators of the relationships between leadership styles,work engagement,and turnover intention

Human resource development (HRD) is key to organizational success. With some HRD roles devolving to leaders in recent years, a gap in understanding is now evident in how leaders’ leadership styles shape development-oriented behaviours that may effectively assist them in fulfilling their HRD roles, and the corresponding effects that this has on employee work engagement and turnover intention. This study compared the effects of transformational and transactional leadership styles on employee attitudes (i.e. work engagement and turnover intention) through leaders’ behaviours (i.e. supervisory coaching and performance feedback). This study used a multilevel approach (i.e. matching leaders to multiple subordinates) with 500 employees, nested in 65 workgroups from private organizations in Malaysia. As hypothesized, we found a link between transformational (but not transactional) leadership and higher levels of supervisory coaching and performance feedback, and that these job resources mediate the relationship between transformational leadership and work engagement. Furthermore, we found that work engagement mediates the relationships of both supervisory coaching and performance feedback to turnover intention. Overall, the study results reveal one way in which Asian leaders can effectively facilitate some aspects of HRD through development-focused behaviours which serve as job resources to boost work engagement and reduce turnover intention.     

Beyond (But Including) the CEO: Diffusing Corporate Social Responsibility throughout the Organization through Social Networks

Chief Executive Officers and other organizational leaders can affect how corporate social responsibility initiatives are perceived in their organizations. However, in order to be successful with regard to promoting CSR, leaders need to have strong network competencies and to move beyond charismatic leadership. In this paper we offer a critique of charismatic leadership as it relates to CSR, posit that the intellectual stimulation brought about by transformational leadership is more important in this regard, propose that internal and networking is a leadership competence highly relevant to CSR, and emphasize the importance of working through highly credible opinion leaders in promoting CSR.     

Charismatic leadership in resistance to change

In Weber's writing and in leadership theory, charismatic leadership is associated with social change. However, the importance and desirability of charismatic leaders in change processes can be questioned, as well as the notion that charismatic leaders are invariably proponents of change. There are documented cases of charismatic leaders in religious and political contexts who have opposed ongoing change and proposed restoring tradition. This paper reports on two historical, qualitative case studies of charismatic leadership in an organizational setting, studies that demonstrate that charismatic leadership can also act in resistance to change and in defense of the status quo. The analysis indicates that the influence processes involved are basically the same as in charismatic leadership in general. It suggests that impending change can challenge the interests and values of established groups and thus create a crisis that stimulates the formation of charisma in opposition to change.     

The awestruck effect: Followers suppress emotion expression in response to charismatic but not individually considerate leadership

This study examines how followers regulate their outward expression of emotions in the context of two types of leadership that are commonly associated with transformational leadership, namely charismatic leadership and individually considerate leadership. Based on new theorizing and a series of three studies involving experiments and field work, we show that the two types of leadership have different effects on followers' emotional expressiveness. Specifically, we find that followers under the influence of leaders' charisma tend to suppress the expression of emotions (we call this the “awestruck effect”), but followers express emotions when leaders consider them individually. Awestruck followers may suffer from expressive inhibition even as charismatic leaders stir their hearts.     

Predicting followers' preferences for charismatic leadership: the influence of follower values and personality

Existing research on charismatic leadership focuses primarily on the traits and behaviors of charismatic leaders and the effects of charismatic leaders on their followers. One issue that has been neglected, and others, is the disposition of the followers who form charismatic relationships with their leaders. To investigate this topic, we conducted a laboratory study in which participants' values and personality dimensions were used to predict participants' preferences for charismatic leadership vs. two other leadership styles: relationship-oriented and task-oriented leadership. The results showed that values and personality were useful in predicting leadership preferences. More research is needed to gain further insights into the active role of followers in the formation of charismatic relationships.     

The Prevalence of Destructive Leadership Behaviour

This study investigates the prevalence of the four types of destructive leadership behaviour in the destructive and constructive leadership behaviour model, in a representative sample of the Norwegian workforce. The study employs two estimation methods: the operational classification method (OCM) and latent class cluster (LCC) analysis. The total prevalence of destructive leadership behaviour varied from 33.5% (OCM) to 61% (LCC), indicating that destructive leadership is not an anomaly. Destructive leadership comes in many shapes and forms, with passive forms prevailing over more active ones. The results showed that laissez‐faire leadership behaviour was the most prevalent destructive leadership behaviour, followed by supportive–disloyal leadership and derailed leadership, while tyrannical leadership behaviour was the least prevalent destructive leadership behaviour. Furthermore, many leaders display constructive as well as destructive behaviours, indicating that leadership is not either constructive or destructive. The study contributes to a broader theoretical perspective on what must be seen as typical behaviour among leaders.     

Comparison of leadership styles in Confucian Asian countries

The purpose of this study was to examine the overall impact of four leadership styles (charismatic, directive, participative, and supportive) in four Confucian Asian countries, China, Japan, South Korea, and Singapore, by reviewing recent studies conducted in those countries. By reviewing 38 studies selected from 430 studies published between 2005 and 2016, we identify the impact of the four leadership styles in the four Asian countries. We start with the research question and purpose, and then propose criteria for selecting the relevant recent studies followed by a review of cultural heritage and its influence on leadership in the four Asian countries. We summarize and review the studies and, finally, discuss the theoretical and practical contributions of this study.     

Charisma and organizational change: A multilevel study of perceived charisma,commitment to change,and team performance

What makes people perceive a leader as charismatic, and how do team leaders obtain performance outcomes from their followers? We examine leaders in times of organizational change and investigate the mechanisms through which leaders' change-promoting behaviors are associated with team performance. In a multilevel mediation model, we propose that the indirect relationship between change-promoting behaviors and team performance is sequentially transmitted through followers' perceptions of charisma and followers' commitment to change. A study of 33 leaders and 142 followers provides empirical support for the model, using multilevel structural equation modeling to analyze top-down relationships between leaders and followers and bottom-up relationships between followers and team outcomes. Results suggest that team leaders are perceived as more charismatic when they engage in change-promoting behaviors. These behaviors facilitate team performance through individual followers' perceived charisma and commitment to change.     

The leadership of pragmatism: Reconsidering Franklin in the age of charisma

In recent years, our quest to understand outstanding leadership has focused on the characteristics of charismatic or transformational leaders. In this article, however, we will argue that outstanding leadership need not always involve charisma but may instead be based on a functional, problem-centered approach we refer to as a pragmatic leadership strategy. Initially, certain key propositions pertaining to the nature of pragmatic leadership are described. Subsequently, these propositions are evaluated with respect to 10 cases of noteworthy leadership evidenced by Benjamin Franklin. It is argued that pragmatic leaders, such as Franklin, exercise influence by identifying and communicating solutions to significant social problems, working through elites in solution generation, creating structures to support solution implementation, and demonstrating the feasibility of these solutions. The conditions under which this pragmatic approach can effectively be applied are discussed and contrasted with current views of the conditions calling for charismatic, transformational, and transactional leadership.     

American presidential Machiavellianism: Implications for charismatic leadership and rated performance

The purpose of this investigation was to study the relationships among American presidential Machiavellianism, charismatic leadership, and rated performance. Using historiometric methodology, raters assessed Machiavellianism in unidentified profiles describing 39 American presidents (Washington to Reagan). Archival sources were used for two close and two distant presidential charismatic leadership measures, two performance assessments, and four control variables. Hierarchical regression analyses confirmed the predictions that presidential Machiavellianism would be positively connected with charismatic leadership and rated performance. The findings are explained in terms of the similar features of Machiavellianism and charismatic leadership including high levels of expressive behavioral activity, self-confidence, emotional regulation, and the desire to influence others. Also, the idea that personalized and socialized charismatic leadership are not mutually exclusive concepts is supported.     

Ist Marktorientierung ansteckend? Der Transfer der Marktorientierung über Hierarchieebenen – Eine empirische Mehrebenenuntersuchung

It is generally accepted that market orientation as a well-established marketing phenomenon influences the performance of companies. However, work investigating how market oriented behaviours of customer-contact employees can be influenced is conspicuous by its absence. This article is the first empirical multilevel study in this area, which simultaneously examines intralevel-effects (effects within the level of customer-contact employees, e.g. length of work experience, job satisfaction) as well as crosslevel-effects (effects which come from superordinate managers). Based on a large-scale three-level study, the results show that the transfer of top-managers’ market orientation via sales managers down to customer-contact employees is definitely not an automatism. In fact this market orientation cascade particularly succeeds, if the market orientation of superordinate managers comes along with intense charismatic leadership. All in all, the entire impact of crosslevel-variables on the market orientation of customer-contact employees is at least as comprehensive as the influence of intralevel variables.     

How outstanding leaders lead with affect: An examination of charismatic,ideological, and pragmatic leaders

Frameworks for understanding outstanding leadership have flourished in the past decade. Research into the charismatic, ideological, and pragmatic (CIP) model of leadership in particular has examined how leaders develop mental models, frame visions, communicate goals, and utilize political tactics to form relationships with followers and impact society in meaningful ways. However, a discussion of how these types of leaders use emotions and influence tactics to influence followers and affect society is notably absent in the literature. To fill this gap, the current effort focuses on how charismatic, ideological, and pragmatic leaders differ in their use of emotional displays and influence tactics. Results suggest that the emotional displays and influence tactics that leaders use successfully discriminate between CIP leader types and create expected leader styles. Implications of these findings are also discussed.     

A chronotype circadian model of charismatic leadership expressions and perceptions

We investigate the impact of the circadian process (24-h biological cycles that influence sleep/wake periods) and chronotypes (individual differences in the timing of those cycles) in charismatic leadership. We theorize that the expressions of charismatic signals by leaders, and the perceptions of those signals by followers are influenced by the circadian process. Moreover, considering that individuals vary in their sleep awake preferences (larks vs. owls), we argue that chronotype interacts with time of day to influence expressions and perceptions of charismatic leadership. In Study 1, we found that synchrony between leader chronotype and time of day affects expressions of charismatic leadership. In Study 2, we turned our attention to the followers' circadian process and found that synchrony between a follower's chronotype and time of day affects follower's perceptions of charismatic leadership. Our new model highlights how charismatic leadership can be driven by circadian process.     

Leadership and Uncertainty: How Role Ambiguity Affects the Relationship between Leader Group Prototypicality and Leadership Effectiveness

In social identity analyses of leadership the role of leader group prototypicality (the extent to which the leader is representative of the collective identity) in leadership effectiveness is emphasized. We extend this analysis by identifying role ambiguity as a situational influence that feeds into the desire to reduce uncertainty, as a moderator of the relationship between leader group prototypicality and indicators of leadership effectiveness (perceived effectiveness, job satisfaction and turnover intentions). Role ambiguity is proposed to lead people to turn to their group memberships, making leadership effectiveness more contingent on the extent to which leaders are group prototypical. Results of a survey of n=368 employees of four Italian companies supported this hypothesis. Role ambiguity and leader group prototypicality interacted in predicting perceived effectiveness, job satisfaction and turnover intentions, such that leader group prototypicality was more strongly related to leadership effectiveness for employees experiencing greater role ambiguity.     

魅力型领导对员工亲社会性规则违背行为的作用机制研究

基于社会交换理论,以内部人身份感知为中介变量,差错反感文化为调节变量,对来自15家企业的324名员工的调研数据进行分析和检验,构建了魅力型领导对员工亲社会性规则违背行为(PSRB)的作用模型。研究结果表明:魅力型领导对员工的PSRB有显著的正向影响;内部人身份感知在魅力型领导和PSRB之间起到完全的中介作用;差错反感文化对内部人身份感知和PSRB之间的关系具有负向调节作用;差错反感文化能调节内部人身份感知在魅力型领导和员工PSRB之间的中介作用,即差错反感文化程度越高,魅力型领导通过内部人身份感知对员工PSRB的间接关系越弱。     

The impact of leader communication on free-riding: An incentivized experiment with empowering and directive styles

Organizations often appoint leaders to foster cooperation. This paper studies the effect of leader communication on free-riding behavior using controlled and incentivized experiments. Leaders are asked to choose public messages from a set that induces a particular leadership style and to send them to subjects matched in groups to play a repeated, finite-horizon public good game. Using a between-subjects design, empowering and directive message sets are studied. Treatments are implemented with and without opportunities for two-way leader follower communication to study the impact of free-form communication. In the absence of opportunities for two-way leader follower communication, leaders assigned to the empowering messages treatment are more effective in mitigating free-riding than leaders assigned to the directive messages treatment. In its presence, contributions in both treatments are higher. The design allows for the study of a more interactive form of directive leadership by combining directive public messages with two-way leader follower communication.     

Charismatic leadership: Eliciting and channeling follower emotions

Research on charismatic leadership has been criticized for the ambiguity of its central construct. Attempts to define and measure charisma have frequently treated it as a complex construct consisting of multiple components. However, little work has been done to develop a theoretical model that offers a parsimonious rationale explaining why certain leadership attributes are considered “charismatic” while others are not, or how these attributes combine to produce charismatic effects. Addressing these issues, we present a model that situates emotion as the primary variable in the charismatic process. We use recent research on the moral emotions to frame a theory of followership-relevant emotions (FREs) that describes how leaders use emotions such as compassion, admiration, and anger to compel their followers to act. We then discuss the Elicit-Channel (EC) model of charismatic leadership, positing that the charismatic relationship is a five-step, cyclical process. In the EC model, leaders elicit highly motivating emotions from their followers and then channel those emotions to produce action that, if successful, results in outcomes such as positive affect and trust. These outcomes then enable the leader to continue the cycle, eliciting emotion once more. We conclude by offering a research agenda, addressing potential methodological concerns, and discussing future directions.     

Charismatic leadership and organizational citizenship behaviour: examining the role of stressors and strain

This study analyses the impact of followers' stress on the relationship between charismatic leadership and organizational citizenship behaviour (OCB). Stressors are distinguished as the objective component of work-stress, and strain as the subjective component of work-stress. It is assumed that stressors will moderate the relationship between charismatic leadership and OCB (Hypothesis 1). In addition, it is hypothesized that followers' strain will mediate the relationship between charismatic leadership and OCB (Hypothesis 2). Results from a study interviewing 142 nurses from three German hospitals confirmed the second hypothesis: followers' strain fully mediated the relationship between charismatic leadership and followers' OCB.     

A longitudinal study of the effects of charismatic leadership and organizational culture on objective and perceived corporate performance

We investigated the combined effects of charismatic leadership and organizational culture on perceived and objective company performance using a longitudinal design. Employees (N = 1214) in 46 branches of a large Dutch bank rated branch management on charismatic leadership, organizational culture in terms of work practices, as well as perceived organizational performance. Objective performance data were collected twice, two years apart. The split sample technique attenuated common source bias. Results of structural equation modeling, in which Time 1 financial performance measures were controlled, revealed that charisma increased financial performance; however culture did not do so. Culture and charisma were significantly related to perceived performance, and culture and charisma were interrelated. A longer time interval may be necessary before the effects of culture on financial performance become apparent. The findings are discussed against the backdrop of the value of intangible resources.     

Self–other agreement in empowering leadership: Relationships with leader effectiveness and subordinates' job satisfaction and turnover intention

We investigated the effect of self–other agreement in empowering leadership on leader effectiveness, job satisfaction, and turnover intention using a sample of 50 Norwegian municipal leaders (46 for leader effectiveness) and 168 (158) of their subordinates. The findings indicated that considering both self and subordinate ratings of empowering leadership was useful in predicting the outcome variables. In particular, subordinates of over-estimators reported lower job satisfaction and higher turnover intention. Moreover, leaders who underestimated their leadership were perceived as more effective by their superiors. For agreement (i.e., leader's self-ratings were in agreement with subordinates' ratings) the relationship between empowering leadership and leader effectiveness was curvilinear with an inverted U shape. Agreement in ratings of empowering leadership was not found to be related to subordinates' job satisfaction and turnover intention. The implications of these findings are discussed.