A knowledge chain management framework to support integrated decisions in global supply chains

Knowledge management has been identified as a key enabler to achieve organisation’s value chain competitiveness. It, however, has been facing fresh challenges in a global supply chain setting. This paper proposes a global knowledge chain management (GKCM) framework that identifies and prioritises critical knowledge that a global supply chain can focus on to support integrated decisions. The framework explores three types of global context knowledge, namely global market knowledge, global capacity knowledge and global supply network configuration knowledge. Empirical study has been undertaken within the manufacturing industry to evaluate the GKCM framework. Analytic network process has been explored as a key method to assess the importance of the global knowledge constructs from supply chain managers’ perspectives. A key contribution of the paper is that it advances existing knowledge chain management approaches within one organisation and its local supply chain to include the global context knowledge applicable to global manufacturing settings, and highlights how the GKCM framework can support global supply chain integrated decisions.     

新创企业高管团队的团队过程与战略决策绩效 ——认知的调节作用

新创企业的成败很大程度上取决于战略决策绩效,具有决策权力的高管团队在创业情境下的认知和行为过程对战略决策绩效具有重要影响。本文结合创业研究和高管团队研究的现有成果,以122家新创企业为研究对象,从内部团队过程和外部团队过程两个维度考察高管团队的团队过程对战略决策绩效的影响,并从认知的视角分析新创企业高管团队认知需要和认知能力对团队过程与决策绩效关系的调节作用。研究结果表明,新创企业高管团队的内部团队过程和外部团队过程与决策的质量和满意度均有显著的正相关关系,且认知需要和认知能力对这种关系具有调节作用,在认知需要和认知能力较高的情况下,内、外部团队过程对决策质量和满意度的正向影响更强。     

Information systems and managerial decision making

The role of an information system is to support managerial decision processes. Some of these processes can be completely specified in advance and, as long as the specification remains acceptable to management, resolution can be done automatically, within the framework of the information system. However, in other cases, managers are involved in all stages of the decision process, which cannot be completely specified in advance. The task of the information system in these cases is to provide information to the managers engaged in making the decisions. This paper considers these problems from the point of view of the information system designer and makes recommendations about design and implementation.     

Strategy formulation for the smaller firm—A practical approach

There are many models and processes aimed at helping the managers of business enterprises in making strategic decisions. However, most of this work is oriented toward large organizations. In this paper, a model based on empirical data observations in 20 small Dutch firms is presented. This is a practical model giving the managers a guideline with checklists to follow in making strategic decisions. The significant characteristics of the model include the capabilities of the managers of small business firms. It attempts to fill the gap which exists between sophisticated theory and the decision-making tools that are used by the entrepreneur. The model was successfully used by approximately 50 firms and this paper demonstrates its applicability and discusses the problems encountered.     

The new class of chief executive officer

This article summarizes the results of research into the ways in which environmental forces are changing the management task of chief executive officers of large corporations. The article comments on the changing business environment; on the time spent by managers on environmental forces; changes in the basic strategies of managers concerned with major social and political environmental forces; the characteristics which chief executive officers believe their successors must have to be effective managers; major ways in which the impact of environment on the CEO is changing the infra-structure and decision-making process; and, finally, a brief look at the future.     

The effects of managerial decision making behaviour and order book size on workload control system implementation in Make-To-Order companies

Insufficient attention has been paid to behavioural influences on the implementation of the ‘Workload Control’ (WLC) concept – a Production Planning and Control (PPC) approach for small and medium sized Make-To-Order companies – and there is an implicit assumption that managers are rationalistic in their decision-making. This paper analyses the effects of both managerial decision-making behaviour and the size of a company’s order book, affecting the number of decisions that have to be made, on two case study implementations of a WLC system. The Recognition-Primed Decision (RPD) model from the Naturalistic Decision-Making literature is used to unpack the first case where implementation failed. This highlighted a misalignment between how the company’s owner-manager initially made operational decisions and how a rationalistic WLC system functions. But the company is studied over six years, allowing us to show how the owner-manager was forced to transition from the RPD model to a more rationalistic approach to PPC as the size of the order book increased. A second case study is then briefly presented in which WLC system implementation was successful; the RPD model was not strongly evident and the size of the order book was greater to begin with. The paper helps to understand the decision-making behaviour of managers in small companies and how it may conflict or be misaligned with the rationalistic assumptions underpinning the WLC concept. This provides a possible explanation for why few successful implementations of the concept have been presented in literature.     

Process matters – How strategic decision-making process characteristics impact capital allocation efficiency

We employ strategic decision-making process theory to study the internal capital markets of firms and argue that varying allocation efficiency can result from the configuration of the capital allocation decision-making process. Learning from earlier research on firms' portfolio allocations, we also develop assumptions on interaction effects with firm-level unrelated diversification and environmental dynamics. We test our hypotheses with structural equation modeling on an international sample of large multi-business firms. Our results suggest that process formalization and analytical comprehensiveness have a positive influence on the efficiency of allocation decisions. Another key result is that unrelated diversified portfolios positively moderate the influence of analytical comprehensiveness and formalization, while dynamic environments negatively impact the influence of formal processes but reward managerial involvement.     

Decision Making,Risk and Gender: Are Managers Different?

This paper explores differences in the nature of decisions taken by males and females. Women are playing an increasingly important role in business management and managers are ultimately tested and evaluated in terms of their success in making decisions. Consequently any difference in the character and quality of decisions taken by male and female managers will have important implications for organizations. This paper reviews the literature, and reports two pieces of empirical work which investigate the connections between gender and decision making. The decision-making characteristics of males and females in a ‘non-managerial’ population in which the majority of individuals have not undergone formal management education are contrasted with a ‘managerial’ population of potential and actual managers who have undertaken such education. It is argued that women are often excluded from managerial positions of authority and leadership due to stereotypes, which have been constructed by observing ‘non-managerial’ populations at large. The paper concludes, however, that these stereotypes may not apply to managers as in the ‘managerial’ sub-population males and females display similar risk propensity and make decisions of equal quality.     

Managing key interfaces in production planning and control

Detailed observational research, undertaken in two large and complex manufacturing businesses, identified ways in which work groups interface to employ knowledge to perform production planning and control activities. Eleven interfaces were observed and methods were established to classify them into types based on how knowledge is communicated and shared. Characteristics of the decision-making environment on either side of each interface were identified to explore their impact on interface type. Key differences in decision-makers’ predominant modes of decision-making, their agendas, and the form and scope of their knowledge were found to influence communication and decision-making processes. These findings have implications for production planning and control organisation and process design. In particular, it is seen that the effectiveness of interfaces may be improved through the alignment of decision-making approaches, agendas and knowledge across interfaces and/or through the effective use of interface tools that enable decision-makers to understand the consequences of decisions made.     

A managerial assessment of the waiting-time performance for alternative service process designs

The paper develops an analytical model and, by applying it to a set of service process design alternatives, demonstrates the potential impact of process design on customer waiting-time performance. In doing so, it provides managers with some general tools and insights they can use in choosing the better service process design, adapting to changes in demand, and evaluating the impact of new technology application to the service process. It makes a case for flexibility in designing service processes by demonstrating that optimality of a design can depend on system parameter values. The various applications of this model and research findings can serve as guidelines for managers to use in designing their service processes so as to better serve their customers.     

关税与成本变动下零售商主导的跨境双渠道供应链定价决策

构建了零售商为Stackelberg领导者的跨境供应链博弈模型,通过引入关税、国际运输成本等因素并分析关税变动对跨国供应链产品定价和各成员利润的影响。结果表明：随着产品关税的增加,国内制造商产品A批发价格会增加、产品A直销价格和境外制造商产品B批发价格会减少,而关税变动对零售商定价决策的影响与消费者价格敏感系数有关;本国加征关税会使得国内制造商利润增加、境外制造商利润减少,而关税增加对零售商利润影响与消费者价格敏感系数有关：只有当消费者价格敏感系数较大时,本国关税上调才会使得国内零售商利润增加;随着境外产品B国际运输成本的增加,产品A、B批发价格会减少,而产品A、B零售价格都会增加,供应链中各成员利润都会减少。     

Industry Implications of Value Creation and Appropriation Investment Decisions*

Managers face a critical task in making firm investment decisions that are targeted toward creating and appropriating value. As managers weigh their resource investment decisions, we argue that these investments have a direct impact on the growth and volatility of the firm's industry. With data covering 377 industries across 16 years, we investigate relationships for aggregate firm investments on the growth and volatility of industry profit and sales. Results reveal important, complex relationships between investment in value creation and appropriation and different elements of the industry environment. Implications for management theory and practice are discussed.     

Expatriate mangers: A historical review

As expatriate managers continue to be a viable means for exercising control over foreign operations, they can have a direct impact on organizational performance, and therefore a delineation of the history of these key leaders in order to enhance our understanding of their continued significant impact is a laudable goal. The paper discusses each stage of the human resource management process, beginning with the identification and concluding with the repatriation stage of expatriate managers. Each stage is discussed in terms of the successes as well as problems/failures associated with the individual, organizational, environmental and systemic unit in mind. The paper concludes with future implications emphasizing the necessity to create new and/or enhance current practices relating to the development of expatriate managers' maximum global impact depending on the evolving nature of the globalization of business.     

The Impact of Logistics Performance on Trade

This paper studies the impact of logistics performance on global bilateral trade. Taking a supply chain perspective, logistics performance refers to cost, time, and complexity in accomplishing import and export activities. We draw on a data set compiled by the World Bank containing specific quantitative metrics of logistics performance in terms of time, cost, and variability in time. Numerous researchers have shown that logistics performance is statistically significantly related to the volume of bilateral trade. Our research calibrates the impact of specific improvements in logistics performance (time, cost, and reliability) on increased trade. Our findings can spur public and private agencies that have direct or indirect influence over logistics performance to focus attention on altering the most relevant aspects of logistics performance to improve their country's ability to compete in today's global economy. Moreover, as our logistics metrics are directly related to operational performance, countries can use these metrics to target actions to improve logistics and monitor their progress.     

Modelling Resource Allocation in a Decentralized Organization with an AI-Based,Goal-Directive Model*

Modelling the resource allocation decision process in a decentralized organization using mathematical programming decomposition approaches has proven intractable for all but the smallest of problems. In this paper three artificial intelligence (AI) techniques are integrated to model the resource allocation decision process, and the solution for a three-level decentralized organization is illustrated. The techniques are (1) the filtered beam search, which selects a list of potential projects at the subordinate level, (2) the world model, which describes the ordinate and superordinate's worlds and their decision-making processes, and (3) the blackboard model, which allows for global, but selective, storage of information. Benefits of the new approach include: several different mechanisms of managerial control may be modelled, the true information flow in an organization is more closely mirrored, and problems of a more realistic size are now viable. There are three primary ways in which the new model could be useful to management: The desirability and effects of different organizational structures can be modeled, the efficacy of various coordination mechanisms along the organizational structure can be examined, and a subset of projects from a wider list of possibilities can be selected. Also, an example is given showing how the model may be extended to scenarios with asymetric information and divergence of preferences, whereby subordinates have different objectives than their managers and where there is no way for managers to verify the truthfulness of their subordinates' responses.     

Global supply chain management: The selection of globally competent managers

The ability of organizations to effectively compete in the global marketplace is contingent on identifying and selecting an adequate number of qualified global managers. Nowhere is the shortage of managerial talent more evident than in the management of global supply chains. The complex and vexing set of problems facing global supply chain managers makes the task of selecting an adequate supply of managers much more daunting. Given the historic perspective of manning supply chain positions (i.e., managers with a operation and functional orientation), human resource managers are modifying and updating the profile of the global supply chain manager's position to encompass political, cultural/social, network, and an awareness of the significant differences to be found in global markets. In an effort to develop a criteria for the selection of global supply chain managers, a competency-based theoretical perspective is used and eight intelligences are examined that can be used in the selection of global supply chain managers.     

Understanding the Participation of Critical Task Specialists in Strategic Decision Making*

This paper explores the role of critical task specialists in strategic decision making and presents a theoretical model relating critical task specialist participation in decision making to the organization's overall strategy and the nature of the decision. This exploratory study examines scope and intensity of physician participation in hospital decision making. Intensity of critical task specialist participation is explained by content of the decision and by the organization's strategy, while scope of participation is explained by decision content. The findings suggest the need for more complex models of participation than are normally used in decision-making research. The findings also suggest that executives, in managing strategic decision-making processes, should pay attention to questions of both scope and intensity of participation. The results suggest that critical task specialists play a different role in the decision process, depending on specific decision content and organization strategy.     

基于双层粒子群算法的上下游企业决策动态博弈

在寡占市场结构下,企业决策的相互影响效应更为显著。此时,企业融资决策与产量决策不仅仅影响自身利润,而且会影响到其竞争对手和供应商,即企业决策的策略性效应。本文建立一个考虑产品替代性与市场环境波动内外因素的上下游企业决策动态博弈模型,针对该决策的非线性二层规划特点,设计了双层粒子群算法,并利用计算机模拟技术对企业决策进行分析。研究发现,第一,产品替代性对下游企业具有“竞争效应”,对上游企业生产与利润的下降具有“放大效应”,与债务融资有限责任效应相比,产品替代性的“竞争效应”对下游企业的产量博弈和利润影响更大,另外,债务有限责任效应与债务破产效应左右了产品替代性对下游企业破产均衡临界点的影响。第二,市场环境波动对企业产量决策和融资决策的影响与Wanzenried^[1]一致,而在影响下游企业利润和上游企业利润方面并不一致。第三,针对负债融资和无负债融资两种情形,不论产品替代性较低还是较高,较高的市场波动程度都能促使负债企业考虑债务的战略性作用,且下游企业的负债融资存在“Prisoner’s Dilemma”现象,上游企业的垄断市场地位则加强了下游企业负债融资“放大效应”对其利润的影响。