Social Defenses Against Organizational Learning

It is argued that for organizational learning to occur maladaptive social defenses within the organization have to be altered. The origins of the concept of social defenses are traced through the work of Jaques and Menzies. A new concept of system domain, and related concepts of system domain fabric, and system domain defenses, are proposed in order to account for the difficulties in sustaining organizational change in organizations that share a similar primary task. Organizational learning is defined as occurring when there is co-evolution of organizational container and contained. The article distills variables from three successful consultancy/action research projects which are characteristic of organizations that are learning, and it is hypothesized that the creation of organizational awareness is necessary for organizational learning to occur.     

Theory at risk: Accounting for the excellence movement

Amidst widespread concern about educational crisis and the need for reform, the current excellence movement places a pronounced emphasis on rigor, standards, and a core curriculum of basic studies. At issue here is whether major macro-the-oretical perspectives can account for the emergence of this movement. Functional and Marxian theories do not meet this challenge well, especially insofar as they posit a tight, rational linkage between school and economy and downplay the institutional autonomy of the educational system. A status conflict approach, emphasizing middle class mobilization, offers greater insight, though it must be complemented with a recognition of constraints imposed by capitalist organization and the institutionalization of educational myths.     

Human Resource Management and the Appropriation Learning Perspective

This paper posits the concept ofappropriation to explain the underlyingethos and rationale for seeking to secure thecontribution of people to organizational functioning.Human resource management (HRM) practice is therefore largely underpinnedby the objective of appropriating the human resourcevalue. This is ignored by thepractitioner-oriented literature which has a financialinterest in helping organizations to secure this value,and by the academic literature which is unwilling toconfront the contradictions and uncomfortable truthsinherent in such activities. The traditional approach to appropriation is characterized by suchconcerns as skill-formation, commitment to theorganization, shared corporate values, and a reliance onformally constituted governance structures with aputative integrative ethos. This paper advocates areconstitution of the appropriation regime toincorporate the concepts of knowledge and learning. Wedraw from the innovation management literature tohighlight the problematic nature of appropriation and toclarify the implications of appropriation to themanagement of the knowledge that resides in people.Finally, we suggest how future research might proceed within an Appropriation Learning (A–L)perspective.     

The Organization of Nonprofit Activities

This paper investigates the repertoire of organizational forms in Western societies in order to assess the nonprofit sector's distinctiveness. A repertoire of six different ideal type constructs is presented adding to and reformulating existing theories, which have primarily focused on the market and the firm. This new extended theoretical platform builds both on theories discussing market, organization, and governmental failures and on approaches where homo economicus is replaced by homo complexicus and transactions by interactions. This effort aims at making the nonprofit (or voluntary) sector in society both more visible and theoretically substantiated. At the end of this paper, the theoretical framework is applied by analyzing empirical nonprofit organizations.     

Inclusive Governance and “Minority” Groups: The Role of the Third Sector in Wales

Following the establishment of a national legislature in Wales in 1999 the third sector has entered into a pioneering cross-sectoral partnership with the Welsh government. This paper presents the results of a research project that has studied the new structures of devolved governance through the expectations and participation of voluntary organizations representing three marginalized or minority groupings: women, disabled people, and those from an ethnic minority background. The findings reveal that despite varying levels of expectation expressed by minority voluntary groups, active engagement of minority groups in policy making has been a feature of the Assembly's first months. Nevertheless, formidable challenges face both sectoral partners in the new system of governance, not least in creating organizational structures that facilitate partnership working in the devolved polity.     

The selfobject function of compensatory fantasy: Analytic work with a “New Age” patient

This paper focuses on the analysis of a man whose New Age belief system is viewed for its healthy selfobject function rather than as a symptom of magical thinking. Although the clinical and theoretical focus is primarily self psychological, elements of other schools of thought are also drawn upon. The classical position is shown as a contrasting and, ultimately, less effective way of understanding the case.Take this pill to help you not to shout it takes away the life you're better off without-R.D. Laing     

Cultural elites and the institutionalization of ideas

Members of a multidisciplinary elite, specified by their involvement in the cultural definition of a complex, moral issue, brain death, are examined in terms of (1) their biographical, demographic, and organizational characteristics; and (2) their substantive contributions to the institutionalization of the concept of brain death. Since there are as yet no formal organizations or social roles of death definers, particular attention is addressed to participants' social identities, their reasons for involvement with this issue, and their emergent and formal social formations. Their work and social structure are compared with other cultural elites, intellectuals, and scientists. It is argued that the process of redefining death was a dialectical process of organization, production, reception, and response driven by conflict and opposition among the elite, rather than by consensus.     

First Contact: Queer Theory, Sexual Identity, and “Mainstream” Film

This paper begins by raising questions about the role of queer theory in media critique, centering on a discussion of four recent mainstream mass-circulation films with significant lesbian and/or gay content. It is asserted that these films operate within accepted discourses on sexuality that require both the notions of public self-disclosure and of the truth of the hetero/homo binary. The methods used by media productions to disseminate that discourse from a lesbian/gay point of view are discussed in terms of the implications of such mass-circulation films being for many persons a first contact point with that discourse.     

Privacy and privilege: Patients', professionals', and the public's rights

Conflict between the individual's right to privacy and the public's right to know is increasing as insurance companies and other third parties are demanding more information about patients and clients and data banks are storing it for retrieval and later use. Social workers are ethically bound to protect the privacy of their relationships with patients and clients and the confidentiality of their communications. But there are situations in which the obligation to society is deemed greater than the individual's right to privacy, and even in states in which their patients' and clients' communications are granted privilege by law, the social worker can be required by law to divulge confidential information or risk being held in contempt of court. This paper will discuss the individual's right to privacy, privilege and its exceptions, and present examples of court decisions related to these issues.     

Physiographic gestures as decoding facilitators: Three experiments exploring a neglected facet of communication

There is a dearth of studies exploring the role of gestures in the communication of experience, i.e., events external to the speaker; whereas much research has been concerned with gestures as expressions of attitudes and emotion. This state of affairs has tended to reinforce the premature assumption that gestures serve functions quite different from those of speech. Three experiments reported here were designed to investigate this neglected role examining specifically, physiographic gestures (pgs). A variety of tasks were devised; information pertaining to each being recorded on videotape and presented under varying modal conditions. It was found that pgs do contribute to the communication of events external to the speaker. Possible mechanisms are discussed.This is a more extensive version of a paper entitled A Clarificatory Paper on the Role of Gestures in Communication, presented at the British Psychological Society London Conference, 1977, Imperial College.     

Organizational Fields and Third Sector Housing in Ireland,North and South

This paper applies organizational field analysis to compare the structure of the third sector housing fields in Northern Ireland and the Republic of Ireland. Following preliminary accounts of history, structure, funding, and regulation, four key dimensions of field structure are compared: interaction, subgroups, structural equivalence, and patterns of domination. In both fields studied, early steering by the state into specialist roles has been overtaken by state funded expansion in general needs housing--increasing the dominance of larger organizations and tensions around voluntary sector identity. However, differences remain in the extent of domination and tightness of field structure, with greater emphasis on whole organization regulation, and adherence to professional and trade bodies in Northern Ireland. It is also shown how cross-border activity and the espousal of a European model will influence future trajectories.     

“Come, Join Our Family”: Discipline and Integration in Corporate Organizational Culture

This article critically examines primaryprocesses and effects of the so-called neworganizational culture that is organized on theprinciples and practices of Total Quality Management(and its variations) and increasingly practiced incorporate organizations in the 1990s. The paperspecifically analyzes the effects of the organizationalcultural practices of family and"team" on the employee and discusses their role incorporate discipline, integration, and control. Data aredrawn from field research conducted in a largemultinational corporation and the analyses andinterpretive propositions are informed by a critical socialpsychoanalytic perspective. The paper disputes theconventional view that the practices of the "newculture" and its purported reform of thehierarchical, specialized, conflict-ridden workplaces oftraditional industrial organizationsempower employees and providemeaningful relationships in the workplace.It is argued, on the contrary, that these new designer culturalpractices serve as processes of regulation, discipline,and control of employee subject selves.     

How epoch making are high technologies? The case of biotechnology

This paper is a commentary on the current tendency among sociologists to embrace the notion that high technologies will be revolutionary or epoch making. The implicit neo-Schumpeterian logic of these claims is detailed, and a preliminary framework for empirical examination is developed for the case of biotechnology. Available evidence suggests that biotechnology, because it will be applied primarily in declining sectors of the economy and is mainly a substitution technology, is unlikely to be an epoch-making technical form. The implications of these observations for sociological reasoning about new technologies and technological change are discussed.     

Predatory,developmental, and other apparatuses: A comparative political economy perspective on the Third World state

Disappointment over the contributions of Third World state apparatuses to industrial transformation and the increasing intellectual dominance of neoutiliarian paradigms in the social science has made if fashionable to castigate the Third World state as predatory and rent seeking. This paper argues for a more differentiated view, one that connects differences in performance to differences in state structure. The incoherent absolutist domination of the klepto-patrimonial Zairian state are contrasted to the embedded autonomy of the East Asian developmental state. Then the internal structure and external ties of an intermediate state — Brazil — are analyzed in relation to both polar types. The comparative evidence suggests that the efficacy of the developmental state depends on a meritocratic bureaucracy with a strong sense of corporate identity and a dense set of institutionalized links to private elites.     

Recovering from Homelessness: Determining the “Quality of Sobriety” in a Transitional Housing Program

Recent years have seen fundamental shifts in the objectives and delivery of assistance to the homeless. An early emphasis on emergency shelter and monetary housing assistance has been replaced by a focus on programs designed to blend shelter with an array of social services. In most instances, however, programs combining shelter and social services are designed as transitional; that is, they are intended to help homeless individuals and families move from a position of dependence to one where they can live independently. The emphasis in transitional housing programs is on making homeless people housing ready. This paper concerns the process of assessing housing readiness as observed during eighteen months of fieldwork in a federally supported transitional housing program for formerly homeless single adults. The detailed case study that follows supports three important findings. First, there was virtual unanimity among staff and residents that substance abuse was the cause of their homelessness and the key to its solution. Second, success within the program was defined and operationalized along very specific but well understood normative dimensions that have little to do with the material circumstances in which residents find themselves and everything to do with recovery. Third, recovery—the key to housing readiness in this environment—was measured not by objective measures, i.e., number of months sober, but rather by what was widely referred to as one's quality of sobriety, a subjective and consequently often hotly debated measure of attitude and outlook only loosely related to demonstrable abstinence from alcohol. This last finding, that ultimately housing readiness is a subjective judgment, both increases the discretion of shelter staff and generates a systematic disattention to the individual economic issues that are fundamental to an exit from homelessness.     

The partisanship of silence: Symbolic politics of school desegration in Boston

This article analyzes the symbolic aspects of the school desegration controversy using disputes in Boston as a case in point. The symbolic communication between actors in the public forum contains implicit views of the rights and obligations of different participants in the controversy, and the role of various individuals and collectives in the history of the controversy. These views also provide a framework for understanding the position of specific actors, which may constrain their ability to participate effectively in the controversy. This article analyzes these constraints with respect to those actors who attempted to establish a mediator role between pro-integration and anti-busing forces.Prepared under grants from the National Institute of Education (NIE-6-00-3-0187, NIE-6-76-0038), National Institute of Mental Health, (R01-MH-27618) and the Carnegie Corporation.     

Social Engineering in Context: Some Observations on Turner

The concept of social engineering has more negative baggage than Jonathan Turner supposes. It assumes an ability to control events that is normally lacking and which cannot be attained by following rules of thumb. A paradigm that better links theory with practice is preferable.     

“Just a hunch”: Accuracy and awareness in person perception

Person perception tasks involving nonverbal communication have a mystified reputation. It is frequently argued that nonverbal cues are accurately, but only unconsciously, perceived. This may explain the frequent response of judges who, when asked to decode a sample of nonverbal behavior, reply that it was just a hunch—i.e., show little or no awareness of how they arrived at a judgment, even a correct one. Two alternative models, the Unconsciousness hypothesis and the Inarticulation hypothesis are posited to describe the possible relationship between accuracy and awareness. Two studies are reported on the relationship between accuracy and awareness, both using the Interpersonal Perception Task (IPT). In the first study, the IPT was given to a sample of 476 undergraduates. Accuracy was measured by how many of the 30 IPT questions these judges answered correctly. Global awareness was indexed by having each judge guess how many of the 30 scenes they had answered correctly. In this coarse analysis, the accuracy-awareness relationship was positive but weak. A second experiment was conducted to produce more fine-grained tests of the accuracy-awareness relationship. Different versions of the IPT were presented to 134 undergraduates. Judges given each version of the IPT were asked to indicate their degree of confidence in each one of their answers. This second experiment found a positive, substantial relationship between accuracy and awareness, and this relationship was particularly strong when analyzed across experimental conditions as a whole. These findings support the Inarticulation hypothesis, and cast doubt on the Unconsciousness hypothesis. Implications for an emerging understanding of how nonverbal communication is processed are discussed.We wish to thank Robin Akert and Bob Rosenthal for helpful advice and inspiration.     

Habermas and green political thought

Conclusion My principal ecocentric objection to Habermas's social and political theory has been that it is thoroughly human-centered in insisting that the emancipation of human relations need not require or depend upon the emancipation of nature. Although Habermas has moved beyond the pessimism and utopianism of the first generation of Critical Theorists by providing the conceptual foundations of the practical and emancipatory cognitive interests, he has, as Whitebook points out, also markedly altered the spirit of their project. Yet it is precisely the spirit of the early Frankfurt school theorists, namely, its critique of the dominant imperialist orientation toward the world (rather than its critique of a simplistically conceived idea of science) and its desire for the liberation of nature, that is most relevant to - and provides the most enduring Western Marxist link with - the ecocentric perspective of the radical Greens.

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Qualitative immediacy and the communicative act

Qualitative immediacy (also termed quality in its philosophical sense and esthetic quality) is of fundamental importance within the pragmatic conception of meaning as interpretive act, and yet it has been virtually ignored by social scientists. The concept is traced through its foundations in Peirce's philosophy, its development in Dewey's theory of esthetic experience, and its relation to the general pragmatic conception of the self. The importance of the I in Mead's view of the self is seen as similar to Firstness in Peirce and esthetic experience in Dewey. Those turning to qualitative approaches ought to consider qualitative immediacy as a genuine addition to our understanding of human communication.I am grateful for helpful comments from Milton Singer, Kevin McMurtrey, Benjamin Lee, and Thomas Buckley, and for an opportunity to discuss this paper in the seminar on dialogue at the Center for Psychosocial Studies, Chicago. A postdoctoral fellowship (T32 MH 14668) at the Institute for Psychosomatic and Psychiatric Research and Training, Michael Reese Hospital and Medical Center, and the University of Chicago, provided time for the writing of this paper.