Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates

The study attempts to identify the most essential components, which contribute to the clients satisfaction with the quality service of three federal institutions in the United Arab Emirates public sector. The study reveals that clean office, job knowledge, respect for client, and clarity of regulations were the most important dimensions determining the quality services in the surveyed institutions. Suggestions and recommendations are included in the study.     

Impact of competitive conditions on supplier evaluation: a construction supply chain case study

This research proposes a multi-criteria decision-making (MCDM) framework and demonstrates the impact of competitive conditions on supplier evaluation process for construction supply chains. The paper focuses on the supply chain of a large-scale housing project in order to illustrate the role of competitive capability and suppliers’ profile and its influence on supplier evaluation based on prevailing supply/market conditions. Various scenarios are investigated to demonstrate the impact of competition on supplier evaluation. The contribution of the study lies in highlighting the impact of supply/market conditions on MCDM decisions causing supplier evaluation ‘imbalance’ and MCDM usage. It is expected that the study will be useful for project management, construction, supply chain management, sourcing professionals. The findings of the study are generalisable to projects-based situations such as petroleum refinery and ship building where bill of materials typically consists of thousands of items and a large number of suppliers are involved.     

A Structural model for the impact of supply chain relationship traits on project performance in construction

The objectives of this study are to discover the supply chain relationship traits in construction and their impact on the project performance. Using factor analysis technique, the supply chain relationship traits were determined to be collaboration in the supply chain, support and commitment to the supply chain, and sharing the benefits and risks. A two-step SEM model was then established to test the hypothesised relationship between the supply chain relationship traits and the project performance. The findings indicated that the supply chain relationship traits have a significant positive impact on the project performance. This study contributes to the body of knowledge relating to the construction supply chain management. The findings may help the parties to identify the attributes that may improve the relationships among them and result in better project performance.     

Firm-level correlates of emergent green supply chain management practices in the Chinese context

Greening the supply chain is increasingly a concern for many business enterprises and a challenge for logistics management in the 21st century. Of particular concern is how to arouse organizational environmental awareness and put environmental activities into practice in the logistics activities of their supply chains. This paper investigates the correlation of two major factors, organizational learning and management support, with the extent of adoption of green supply chain management (GSCM) practices in Chinese manufacturing firms, where their inbound and outbound logistics activities are potential polluters to the environment. Organizational and operational learning was derived from the firm's experience with programs such as total quality management and environmental management systems. Management support included support for GSCM ideas and practices from top and middle-level management and cooperation across organizational functions. We find significant positive relationships between organizational learning mechanisms, organizational support and the adoption of GSCM practices, after controlling for a number of other influences including regulations, marketing, supplier, cost pressures, industry levels of the relevant practice and organizational size. Implications of our findings on logistics management are discussed.     

Green supply chain management practices in India: an empirical study

This paper presents an empirical study of green supply chain management (GSCM) practices in the Micro, small and medium enterprises (MSMEs) in India. Although the research in the area of GSCM has grown in recent times, the literature has yet to furnish an accepted explanation for why green practices are to be manifested in supply chain management given external and internal pressures. These MSMEs have been involved in such green supply chain practices only to the extent of their participation as suppliers, distributors and in other capacities as business partners. This study confirms and validates that Indian MSMEs face significant pressures from external stakeholders to adopt GSCM practices. Among internal pressures, on-the-job training forces MSMEs in India to adopt GSCM practices. It has been also established that external pressures and adoption of GSCM are fully mediated by internal pressures.     

Green supply management and performance: a resource-based view

Abstract

This study develops and empirically tests, from the resource-based perspective, a conceptual framework linking green supply management and performance. The proposed model is tested using data from a sample of 126 automotive manufactures in China. The results suggest that both green purchasing personnel and green supplier selection have a significant positive effect on green supplier collaboration, and that building green collaboration with suppliers is significantly and positively related to both environmental and operational performance. Accordingly, knowledge and skill development of the purchasing function can be recognised as an important resource in building green supply capabilities and performance.     

供应链风险管理中的几个重要问题

供应链风险管理是供应链管理领域一个新的热点研究方向,吸引了来自于运作管理、财务管理和战略管理等领域的研究人员和企业管理人员的极大关注.文章对有关供应链风险管理定量分析的一些主要工作进行评述,并讨论这一领域的几个重要研究方向,希望引起国内学术界的重视.     

Development and validation of a lean supply chain management measurement instrument

It is widely argued that to be competitive, a company not only needs to focus on internal aspects but on the entire supply chain. Lean supply chain management has become a means of enhancing competitiveness by improving efficiency and increasing flexibility at all stages of the supply chain. This research develops and validates a lean supply chain management measurement instrument. A two-phase approach is used for scale development and refinement. In the first phase, a literature review is conducted to identify definitions of lean supply chain management and agile supply chain management and their corresponding measurement items. In the second phase, the lean supply chain management measurement instrument is validated using survey data based on scales developed in the first phase by 59 scholars with experience in lean management and/or supply chain management. The results provide a structured and comprehensive measure of lean supply chain management indicating that there are two differentiated dimensions in the measurement instrument: one related to the operational aspects of lean supply chain strategy implementation and the second related to lean supply chain planning.     

Proactive management in the context of construction supply chains

Abstract

Proactive management addresses problems in advance. It is advantageous over reactive management that does not respond to any issues until they grow to become obvious and critical problems. However, scarce studies to date investigate proactive management from the perspective of construction supply chains. To overcome the limitation within existing studies, this research explores the significance of proactive management in the context of construction supply chains through a thorough investigation. The investigation in this research adopts a mix of a literature review, a questionnaire survey and a series of interviews. This research provides clear evidence for an increasing prevalence of proactive management in today’s construction practice. Proactive management proves to significantly contribute to both problem avoidance/minimization and continuous improvement. Compared to supply chain integration, supply chain collaboration is found to have a closer linkage with proactive management. This research highlights the importance of developing a proactive and collaborative culture in construction.     

Sustainable supply chain management and the transition towards a circular economy: Evidence and some applications

In the last decades, green and sustainable supply chain management practices have been developed, trying to integrate environmental concerns into organisations by reducing unintended negative consequences on the environment of production and consumption processes. In parallel to this, the circular economy discourse has been propagated in the industrial ecology literature and practice. Circular economy pushes the frontiers of environmental sustainability by emphasising the idea of transforming products in such a way that there are workable relationships between ecological systems and economic growth. Therefore, circular economy is not just concerned with the reduction of the use of the environment as a sink for residuals but rather with the creation of self-sustaining production systems in which materials are used over and over again.Through two case studies from different process industries (chemical and food), this paper compares the performances of traditional and circular production systems across a range of indicators. Direct, indirect and total lifecycle emissions, waste recovered, virgin resources use, as well as carbon maps (which provide a holistic visibility of the entire supply chain) are presented. The paper asserts that an integration of circular economy principles within sustainable supply chain management can provide clear advantages from an environmental point view. Emerging supply chain management challenges and market dynamics are also highlighted and discussed.     

Disruptions in tightly coupled supply chain networks: the case of the US offshore oil industry

Managers have paid increasing attention to the exposure of their supply chains to disruptions and seek ways to mitigate supply chain vulnerability. The interconnectedness of tightly coupled supply chain networks makes this a challenging task, because interconnectedness and tight coupling of nodes in the network lead to an amplification of the actual risk exposure. This phenomenon can be attributed to the propagation of losses through the network, which exhibits certain dynamics. In order to investigate this mechanism, we studied the complex supply chain network of the oil industry in the Gulf of Mexico. Our results provide an estimate of the economic impact of eventual random and hurricane-related disruptions and can be used as a decision support tool for risk management of supply disruptions in interconnected supply chain networks.     

Product universality and design for supply chain management

We describe our experience of developing models in which the principles of design for supply chain management (DFCM) have been implemented for new product development at Hewlett-Packard Company (HP). This experience arises from the development of a new product that is scheduled to be released in 1995. A key design decision faced by the product development team was whether to use a universal module or regionally dedicated modules to satisfy global market requirements. We describe a wide range of factors—including manufacturing and logistics costs—that could be used to support the design decision; these factors associated with product and process design contribute to tolal supply chain costs. We review the analytical model used to evaluate the cost and service implications of the two design alternatives. Finally, we discuss qualitative considerations that might influence the eventual decisions as well as the lessons learned from this real world experience.     

Eco-efficient supply chain networks: development of a design framework and application to a real case study

This paper presents a supply chain network design framework that is based on multi-objective mathematical programming and that can identify ‘eco-efficient’ configuration alternatives that are both efficient and ecologically sound. This work is original in that it encompasses the environmental impact of both transportation and warehousing activities. We apply the proposed framework to a real-life case study (i.e. Lindt & Sprüngli) for the distribution of chocolate products. The results show that cost-driven network optimisation may lead to beneficial effects for the environment and that a minor increase in distribution costs can be offset by a major improvement in environmental performance. This paper contributes to the body of knowledge on eco-efficient supply chain design and closes the missing link between model-based methods and empirical applied research. It also generates insights into the growing debate on the trade-off between the economic and environmental performance of supply chains, supporting organisations in the eco-efficient configuration of their supply chains.     

Enabling sustainable energy futures: factors influencing green supply chain collaboration

Abstract

To explore the relationship between sustainability strategies and future energy needs, supply chains need to reduce their CO2 emissions through developing their green credentials and improving performance. Knowledge management (KM) is an enabler to support collaboration efforts. The SCM and KM areas have largely focused on improving organisational performance. While the latter has yielded successful outcomes in different sectors, there is still a scarcity of research on identifying influential factors highlighting those aspects which may enable green supply chain collaboration (GrSCC), thus leading to sustainable energy futures and carbon-efficient production. This paper examines the role of KM in facilitating GrSCC. Through the identification of key factors extrapolated from the literature, a model for implementing GrSCC using a futures-based perspective is proposed. This paper inductively demonstrates the relationship between identified GrSCC factors through fuzzy cognitive mapping technique. Findings support a futures-based perspective that enhances understanding and refines forward-looking strategies for GrSCC.     

一种减少供应链牛鞭效应的资产组合管理方法

考虑一个由单个供应商和多个零售商组成的供应链系统,零售商面临无促销活动和有促销活动两种动态需求环境,采用周期性检查库存策略,基于当前市场需求信息向供应商订货.同时,市场中的零售商由于订货决策行为的相互影响而存在一定的相关性.本文探讨零售商之间具有不同相关性订货决策时,运用资产组合管理方法调整零售商之间的供应量,减少订货的总方差,实现减少订货所产生牛鞭效应.随后,通过对比分析零售商订货量调整前后库存水平、库存成本、缺货损失和利润,验证了零售商调整订货量的动机和积极性.数值算例的结果表明,运用资产组合管理方法能够减少供应商的总方差,同时能够激励具有不同相关系数的零售商调整订货量,在一定程度上减少供应链中的牛鞭效应.零售商之间的相关系数越大,供应链中牛鞭效应减少的效果就越显著;且在同一相关系数下,零售商对市场需求预测的方差越大,运用资产组合管理方法所达到的牛鞭效应减少的效果就越大.     

A study of supply chain integration in the aeronautics sector

Competitive pressure, high development costs, long lead times, rapidly changing technologies and the risks inherent in projects combined with the delays seen in the latest aircraft models (with the rise in costs that these have entailed) highlight the need to reorganise the supply chain in the aeronautics sector paying special attention to an improvement in inter- and intra-organisational integration. The aim of this study is to analyse the situation of supply chain integration (SCI) in the aeronautics sector using three dimensions (information integration, coordination and resource sharing and organisational relationship linkage), considering both internal integration and external integration with customers and suppliers. A group of first-tier supplier experts analyse the dimensions and assess the degree to which the factors that define SCI have been achieved. The results enable strengths and weaknesses to be determined and indicate possible improvements to the situation that is detected with clear managerial implications.     

The database management system for Sakarya automotive suppliers and supply chain

This paper describes a database management system which was the result of a study carried out by Sakarya University and Adapazari Chamber of Commerce and Industry. The aim of the study was to increase the competitiveness of automotive companies in national and global markets by providing financial, economical and technological information regarding product design, supply chain, quality and job satisfaction. The results indicated that it is of vital importance to generate a supply-chain database management system for better selection of suppliers. Due to the huge number of data to be considered in decision-making, computer support seems to be inevitable.     

供应链中二级分销网络的优化设计模型

从供应链的集成和协调的角度出发 ,提出了在多工厂、多产品、多客户环境下 ,考虑需求分配的二级分销网络优化设计模型 .模型体现了在设计分销网络时 ,根据制造企业各分厂的生产能力和各客户区 (需求地 )对不同产品的需求情况 ,合理的将对产品的需求分配到各个分厂 ,制定相应的生产计划 ,以降低生产和分销环节的总费用 .文中还讨论了采用启发式算法同传统的分枝定界法相结合以提高问题的求解速度 ,并给出了一个数值例子 .     

A critical review of lean supply chain management frameworks: proposed framework

Lean supply chain management (LSCM) is one of the emergent fields of research. The present study objective is to perform review on existing LSCM frameworks and proposes a new LSCM framework. The study collected 30 LSCM frameworks with the help of extensive literature survey. The sample of LSCM frameworks have been classified based on novelty of the framework, contribution of various researchers to develop LSCM framework, verification status and modes of verification methodology used by the researchers, and also the degree of standardisation of LSCM elements. The study found that many researchers have proposed novel frameworks, lack of participation of practitioners and to some extent consultants in the field of LSCM framework development. It was also found that a huge number of incoherent elements were used to propose the LSCM frameworks. The study findings will give direction to the future researchers to propose a unified LSCM framework that will help to find out the coherent set of elements in the field of LSCM frameworks. Finally, the study proposes a comprehensive LSCM framework with the help of standard elements in the field of LSCM.     

Linking global value chains and supply chain management: evidence from the electric motors industry

The global value chain (GVC) framework and its central concept of governance are increasingly advocated as powerful tools for interpreting managerial issues with particular reference to global supply chain (SC) management. However, a gap still exists about how the GVC concepts, which have been developed at the industry level, can be applied at the company level. The aim of this work is therefore to investigate how the concepts of GVC structure and governance are related to the way the SC is managed. Several research propositions drawn from the literature are investigated by means of seven case studies in the electric motors industry. The results show that the GVC can be a useful framework for understanding and deploying SC management at the company level. Moreover, the analysis of the governance modes provides an effective tool to explain the existing degree of technological and operational collaboration in the SC. Finally, we show the importance of considering such contextual factors as company size and the competitive priorities of the company to move seamlessly between the GVC, at the industry level, and SC management, at the company level.