Voluntary turnover among non-supervisory casino employees

As gaming is expanding nationally and internationally, existing gaming operations are facing increased competition for employees with gaming experience. This study investigates the factors related to employee turnover in the gaming industry. Workers of six casinos in Reno, Nevada were surveyed concerning their work attitudes and turnover intentions, resulting in a sample of 492 observations. The sample represents all non-supervisory job types typically found in casinos. Pearson correlations and multivariate regression analysis were employed to investigate the relationships among turnover intentions and job satisfaction, specific satisfaction dimensions, organizational commitment, worker perceptions, pay, and labor market conditions. The results show that job satisfaction and organizational commitment are most strongly related to turnover. In contrast to previous findings, labor market conditions and pay play only a minor role in an employee's decision to quit. Instead, perceived lack of job security, satisfaction with supervision, and perceived employer concern with employee well-being emerge among the most important factors. The results imply that employers in the gaming industry can manage employee turnover by providing effective supervision that is based on employee participation and fair treatment of employees. Training of supervisors, therefore, may be a relatively inexpensive method of controlling employee turnover in casinos.     

Female Perceptions of Organizational Justice

This study examines women's conceptualization of the pervasive construct of organizational justice. A comprehensive four factor model was used to represent organizational justice while outcome variables were the important employee attitudes of job satisfaction, organizational commitment and turnover intentions. Structural equation modelling was used to analyse responses from 301 male and 147 female respondents. Differences were found for procedural, interpersonal and informational justices. It would appear female and male employees have differing responses to perceptions of justice. Justice had a diffuse effect for males, but not for females. For men, interpersonal justice predicted an increase in organizational commitment while procedural justice predicted a decrease in turnover intentions. For female employees, informational justice was found to increase commitment and reduce turnover intentions. The study highlights the need for all justice factors to be considered and for sex differences to be considered in future justice research.     

A Study of the Determinants and of the Impact of Flexibility on Employee Benefit Satisfaction

The purpose of this study was to examine the influence of individual characteristics and organizational justice on employee benefit satisfaction, and to explore the role of flexible benefit plans. Employees from three Canadian organizations were surveyed. A total of 285 usuable questionnaires were returned, for a response rate of 42%. The variables in the model accounted for more than 40% of the variance in benefit satisfaction. The findings showed that while distributive and procedural justice were useful in predicting benefit satisfaction, the concept of process justice had the greatest effect on satisfaction. Among the variables, communication had the greatest impact. The effect of flexibility, although significant, was ambiguous. Sociodemographic factors had a very limited effect when perceptual variables were introduced into the equation. The paper also sets out the limitations of the study and its practical implications, and makes some suggestions for future research.     

The Influence of Managed Care on Job-Related Attitudes of Social Workers

This study explores the relationships between the levels of conflict that social workers experience when interfacing with managed care organizations and outcome variables including job satisfaction, organizational commitment, emotional exhaustion, and turnover intentions. A total of 591 social workers practicing in mental health agencies in New York State completed self-administered and anonymous questionnaire packets that included several measures: Level of conflict that workers experience when interfacing with managed care organizations (CMC), job satisfaction, organizational commitment, emotional exhaustion, and turnover intentions. Results showed that CMC had statistically significant correlations with organizational commitment and with emotional exhaustion. The author discusses the role of social work schools and agencies in offering new educational opportunities and training in order to improve workers' skills, which are necessary for communicating and negotiating with managed care organizations.     

Relationship between organizational socialization and attitudes and behaviours in volunteers: the importance of organizational justice / Relación entre la socialización organizacional y las actitudes y conductas en el voluntariado: la importancia de la justicia organizacional

This study explores the influences of organizational socialization on the intention to stay and innovative behaviours using a two-time design with a sample (N = 308) of volunteers who provide advice and guidance. Furthermore, it analyses the mediating role of perceptions of organizational justice on the relationships between socialization and results. Our findings support the proposed hypotheses; that is, they showed that the higher the organizational socialization, the higher the intention to stay and the more innovative behaviour shown by the volunteers, and that both effects are mediated by the perceived organizational justice. The practical implications are discussed.     

Job burnout and affective wellbeing: A longitudinal study of burnout and job satisfaction among public child welfare workers

Workplace experiences that threaten the affective well-being of child welfare workers pose a hazard to child protection organizations as a whole. This study tests a series of proposed interrelationships of workplace demands and resources as predictors of burnout development and the subsequent impact of burnout on affective worker well-being (e.g. job satisfaction) using longitudinal data collected from a sample of public child welfare workers. This study uses multi-group path models to test hypotheses about the temporal order of the relationships between work demands and resources, burnout, and job satisfaction. The hypothesized models were tested individually by social support in the workplace and specialized child welfare training. The overall theory-driven conceptual model tested performed as was hypothesized with some noteworthy exceptions. Findings from the multi-group path models suggest that the type and level of job resource moderate the relationship between job demands, burnout and job satisfaction. Job demands had diverging effects on several relationships in the model with the exception of two relationships. The relationships between emotional exhaustion and depersonalization and emotional exhaustion and job satisfaction were consistent across all groups and models. This finding suggests that regardless of social support and specialized training, emotional exhaustion is positively related to depersonalization and negatively related to job satisfaction. All models demonstrated good model fit. This article describes the implications of study findings on future research and workforce management practices in child welfare organizations.     

Expatriate Cultural Antecedents and Outcomes

This field note is based upon a case study of US expatriates working for a multinational nonprofit organization in North and Central Africa. The purpose of this study was to examine expatriate culture adjustment from two vantage points. First, the study tested the impact of three organizational conditions on expatriate culture adjustment. Second, the study examined the relationship between an expatriate's culture adjustment and (1) their intention to prematurely leave the international assignment and (2) their effectiveness in host country relationships. In the first phase of analysis, the study found that the expatriate's alignment with organizational mission and values, level of team esprit‐de‐corps, and job satisfaction were significant predictors of national cultural adjustment. In the second phase, the study found that higher levels of expatriate cultural adjustment (1) yielded lower levels of employees’ premature turnover intention and (2) enhanced the expatriate's ability to work with host country nationals and their organizations. The validated survey instrument in this study provides managers with a tool to measure the organizational conditions, expatriate's level of cultural adjustment, turnover intention, and relationships with host ‐country nationals. Implications for research and practice are discussed.     

„Gekommen,um zu bleiben“ – eine Analyse des Zusammenhangs zwischen personen- und kontextbezogenen Faktoren und Studienerfolg in Studiengängen der öffentlichen Verwaltung

The present study aims to investigate impact factors on study success and turnover intentions for students from different fields of public administration and management. The empirical analysis focuses on interrelations between individual (e.?g., personality, achievement satisfaction, self-efficacy) and contextual factors (procedural justice, social integration) and general study satisfaction and the intention to leave the university. The sample consisted of N?=?147 students from police and general public administration. The results indicated that there is an empirical evidence for the relevance of realistic academic and job expectations, individal personality facets, as well as for perceived justice and social integration of the students related to the discipline. Regression models showed that the expected person-job-fit predicted aspects of study satisfaction and turnover intention. In addition, individual and contextual factors moderated the interrelation, however, differently for the evaluated disciplines. Implications for students and for the design of different study programs as well as for a target group oriented communication are discussed.     

Organizational values,job experiences and satisfactions among female and male psychologists1

This study examined the relationship of managerial and professional women's and men's perceptions of organizational values supportive of work–personal life integration and their job experiences, work and non-work satisfactions and psychological well-being. Data were collected from 324 women and 128 men psychologists in Australia using anonymous questionnaires. Both women and men reported benefits from such values. Women psychologists reporting organizational values more supportive of work–personal life integration also reported working fewer hours and extra-hours worked per week, greater job and career satisfaction, more optimistic career prospects, less time to job and less work stress, greater friends satisfaction, and more positive emotional and physical well-being. Men psychologists reporting organizational values more supportive of work–personal life integration also reported less job stress, greater joy in work, lower intentions to quit, greater job and career satisfaction, more optimistic career prospects, fewer psychosomatic symptoms and more positive emotional and physical well-being. Multiple regression analyses indicated more independent and significant correlates of organizational values supporting work–personal life integration among women than among men. Possible explanations for why women might benefit more from such organizational values are offered.     

Does job resource loss reduce burnout and job exit for professionally trained social workers in child welfare?

This study contributes to the literature on burnout and turnover in child welfare by examining the applicability of conservation of resources theory (COR). This theory argues that a loss of resources leads to the stress underlying burnout. This article examines the loss of two resources in particular: (a) the loss of a member of the entering cohort of workers and (b) change in the coethnic population of the community in which the social worker practices. In this sample of 1001 specially trained social workers, 44.3% reported high levels of emotional exhaustion or burnout. Stress was positively associated with burnout. Likewise, job satisfaction was protective against burnout. Furthermore, coethnic resources were associated with higher personal accomplishment scores for Asian–American, Hispanic, and Caucasian workers. Cohort member loss was not associated with burnout when controlling for personal resources and organizational factors, but cohort member loss did triple the odds of others in the cohort leaving. However, burnout was not associated with job exit in this sample. Although this study did not find evidence that cohort loss or coethnic loss was associated with burnout, it raises questions for further research about the social network implications of turnover.     

Sexual Harassment in Casinos: Effects on Employee Attitudes and Behaviors

This study focuses on sexual harassment and job satisfaction, organizational commitment, and employee turnover among casino employees. It is the first study investigating sexual harassment in the gaming industry. Based on sex-role spillover theory it was expected that sexual harassment has less of an impact on casino employees than on employees in other industries. Six Reno, Nevada casinos participated in the study and 330 responses were generated from casino employees. The study results show that sexual harassment of and by casino employees is perceived to occur at about the same rate as in other industries. Sexually harassed employees were compared to employees who indicated that they had not been sexually harassed. Sexually harassed employees were less satisfied with their jobs and less committed to the organization. However, they were not more likely to quit their jobs. Sexually harassed employees tended to be younger, Caucasian, and in dealer positions. Hence, in addition to the well-publicized cost of sexual harassment lawsuits, the study shows that sexual harassment in casinos may well be the source of hidden costs important to human resources managers. A result of major interest was that employees who had been harassed held management responsible for not ensuring a work environment that is free of sexual harassment. Implications for casino management are discussed.     

Work–Family Conflict and Perceived Justice as Mediators of Outcomes of Women's Multiple Workload

Negative impacts of work–family conflicts and the imbalanced division of family work on women's relationship satisfaction and well-being have gained substantial attention from the literature over the last years. The current research adds to the literature by testing the experience of work–family conflicts and perceived justice in the division of family work as possible mediators between women's workloads resulting from the familial and professional tasks and women's relationship satisfaction and well-being. The analysis involves both work-to-family and family-to-work conflicts as well as perceptions of procedural and distributive justice in the division of family work. Structural equation modeling analyses of data were performed with a sample of 1,512 women from dual-earner couples with young children taken from seven European countries. Results support the importance of women's family-to-work conflict and perceptions of justice of childcare and household labor as mediator variables between family workloads, relationship satisfaction, and well-being. Time spent on paid work proved to have an effect on women's well-being, via work-to-family conflict.     

Burnout among employees of state residential facilities serving developmentally disabled persons

This research was conducted to determine the prevalence of and variables associated with “burnout” among employees at state residential facilities serving the developmentally disabled. Fourteen heterogeneous facilities from 11 states participated. The sample consisted of 256 top level administrators, 244 direct care professionals, and 224 direct care workers. Subjects from the latter two categories were randomly selected. The results indicated that 15% of the sample were experiencing attitudinal, emotional, and physical exhaustion. Personal variables found to relate significantly to burnout were age, sex, and marital status. Four facility variables showed a significant relationship to burnout: turnover, decision levels, number of directors within the past five years, and fringe benefits. Work related variables showed significant correlations with burnout in 42 of 45 incidences, but none of them were substantial. The findings tend to support the idiosyncratic nature of stress at work which decreases the likelihood of finding a few variables which act as “common causes” of burnout. Results also suggest that the most dedicated, competent, and productive staff members are perhaps the most vulnerable to burnout.     

Family-Responsive Variables and Retention-Relevant Outcomes Among Employed Parents

This study examined the influence offamily-responsive variables and the moderating influence of gender on the retention-relevant outcomes of organizational commitment and turnover intentions. Data were obtained with the aid of structured questionnaires from employed parents (N = 228) in a human service authority in Hong Kong. Results of regression analysis revealed that satisfaction with work schedule flexibility and supervisor work family support were related to both retention-relevant outcomes. Contrary to our prediction, gender did not moderate the influence of any of the family-responsive variables on the retention-relevant outcomes. Limitations of the study, directions for future research and implications of the findings for enhancing the effectiveness of family-responsive human resource policies are discussed.     

Factors impacting intention to leave in social workers and child care workers employed at voluntary agencies

Introduction

To ameliorate high turnover in child welfare, researchers have attempted to identify factors that lead to undesirable turnover. While this has been studied extensively, little attention has been paid to turnover based upon job roles. Like social workers in child welfare, the field of child care also experiences high turnover. Child care workers employed in child welfare settings are no exception. The current study seeks to understand differential factors that impact intent to leave for preventive and child care workers employed in child welfare agencies.

Materials and methods

Data for prevention workers (n = 538) were obtained from all preventive service programs under contract with the City. Data for child care workers (n = 222) were obtained from three voluntary agencies located elsewhere in the State. The instrument was a modified version of a survey developed to examine job satisfaction and potential turnover among public child welfare workers. Domains measured included job satisfaction, intention to leave, career commitment, and agency investment. Data were analyzed using bivariate analysis and Structural Equation Modeling (SEM).

Results

Child care workers had more positive perceptions of child welfare and planned to stay in child welfare longer. Despite this, prevention workers felt more invested in their work. Child care and prevention workers had different levels of satisfaction with their jobs although overall job satisfaction did not differ nor did their intention to leave. Tenure at the agency was predictive of career investment. Investment, perceptions of child welfare, satisfaction with nature of work, and contingent rewards were associated with career commitment. Commitment and satisfaction with supervision were the greatest predictors of intention to leave.

Discussion

There is a gap in literature addressing child care workers in child welfare, and future study of this group is needed. Child care workers are just as likely to intend to leave their jobs as prevention workers. For both groups, it appears that investment in their jobs increases commitment to the field which reduces intention to leave.     

Intention to leave in social workers and educators employed in voluntary child welfare agencies

Introduction

Individuals employed in child welfare settings can have a profound impact on children in care. Research shows that direct care staff can have an effect on emotional and physical outcomes for children with whom they work. This paper seeks to expand knowledge of the child welfare workforce by studying educators employed in child welfare settings and comparing their job satisfaction and intent to leave with that of prevention workers employed in similar settings.

Materials and methods

Data for prevention workers (n = 538) were obtained from workers employed at all preventive service programs under contract with a large municipality. Data for educators were obtained from voluntary agencies located elsewhere in the state (n = 139). The instrument was a modified version of a survey developed to examine job satisfaction and potential turnover among public child welfare workers. Domains measured included various aspects of job satisfaction, intention to leave, and whether workers regretted taking their jobs. Data were analyzed using bivariate analysis and structural equation modeling (SEM).

Results

While both educators and prevention workers varied on different domains of job satisfaction, their overall satisfaction did not differ nor did their intention to leave their jobs. Satisfaction with contingent rewards, the nature of the work and opportunities for promotion along with not regretting taking one's job were predictive of thinking about leaving one's job. Thinking about leaving was predictive of taking concrete steps towards actual leaving.

Discussion

While people both prevention workers and educators report different levels of job satisfaction and work conditions in their agencies, job title itself has less to do with a worker's intention to leave, as measured by both thinking about leaving and taking steps towards actively looking for a new job, than other factors. Larger contextual factors may be at play in workers' decisions to stay employed. Suggestions are made for reducing turnover intentions along with suggestions for further study to clarify the role of organizational factors in workers' intention to leave.     

Distributive Justice for Volunteers

Volunteer organizations continue to suffer from turnover; the current volunteer rate is the lowest since 2002. Distributive justice, satisfaction, and extrinsic outcome importance were examined as influences of volunteer intention to quit. Survey results from 294 volunteers revealed that those who perceived less than fair distribution of extrinsic outcomes experienced heightened intention to quit compared to those who perceived fair distribution. Overall satisfaction partially mediated this relationship. We explored the potential moderating role of volunteers’ assessment of the importance of extrinsic outcomes on the overall mediated relationship.     

Bridging the work-family policy and productivity gap: A literature review

This paper uses both qualitative and quantitative methods to examine the relationship between work-family conflict and six work outcomes: performance, turnover, absenteeism, organizational commitment, job involvement, and burnout. Also reviewed are studies on the effects of employer (work-family) policies aimed at reducing such conflict. Policies to aid employees in managing work and family roles can be expensive, and studies show that they are often marginally effective. The review shows that relationships between work-family policies and organizational effectiveness is mixed and their connection to work-family conflict often under-examined. Work-family conflict is a critical link that may shed light on policy impacts. Suggestions on how future studies can build bridges between practitioners and academics and more clearly examine organizational effectiveness links are provided.     

The Influence of Perceptions of Fairness on Performance Appraisal Reactions

The success of appraisal systems may well depend on ratees’ perceptions of fairness and reactions to important aspects of the appraisal process. My primary purpose is to integrate the literatures on fairness perceptions and appraisal reactions to test specific, heretofore untested, hypotheses. Consistent with predictions of Sweeney and McFarlin’s (Organizational Behavior and Human Decision Processes 55:23–40, 1993) two-factor model, results of structural equation modeling indicated that distributive justice influenced satisfaction with performance ratings and procedural justice influenced satisfaction with the appraisal system. Results indicated mixed support for Bies and Moag’s (Lewicki, Blair, Bazerman (eds) Research on Negotiation in Organization, JAI Press, Greenwich, CT, pp. 43–55, 1986) agent-system model as procedural justice (and distributive justice) had more influence on satisfaction with appraisal feedback than components of interactional justice perceptions. The implications of my results are discussed and suggestions for future research are offered.