Virtual Social Work Education—Theory and Experience

This paper critically analyses the experience of providing social work education over the Internet. It argues that the interactivity and responsivity integral to e‐learning are significant capabilities that can facilitate the kind of student centred learning in social work that is consonant with the emerging consensus on effective educational and professional practices. Associated with this it argues that e‐learning better provides equality of access and opportunity to a diverse range of students to pursue social work education through the creation of critical mass and technological adaptations to diverse needs. Research with a group of students who have pursued online learning is presented. The research indicates that though e‐learning is largely considered a positive and enabling experience by students, it is still experienced as isolating by most. A balance therefore needs to be struck in future between face to face and online interaction ensuring students are not isolated and that infrequent use of e‐learning does not delay engagement with the medium and the passing of online developmental milestones. This paper concludes that there is a longer term future for e‐learning within social work education but that this future needs to be based on androgenic constructivist strategies to student learning and a responsive blend of online and physical interactivity.     

Planned telephone support for disadvantaged parents in North Wales: perceptions of service users

This paper draws on the findings of a qualitative evaluation to examine user perceptions of a planned telephone support intervention based in a disadvantaged area in North Wales. Telephone support services are tailored differentially to offer information, advice and/or counselling on a crisis‐led or planned‐intervention basis. Research focusing on telephone support, for the most part (and particularly in the UK) has examined crisis‐led as opposed to planned support services. The findings of our study resonate with earlier research findings about telephone support that suggest provision of non‐visual support in social care can overcome some practical and financial difficulties for users with little discernible loss to their experience of satisfaction with the service. In addition, the paper suggests that planned support may provide a valuable service to users who are most disadvantaged and marginalized and who have found traditional forms of support unsatisfactory. For such users, planned telephone support can offer one‐to‐one communication tailored to specific client needs. Moreover, it can enable the development of user trust in the service which empowers users to operationalize strategies in the context of a reliable, sustained, unthreatening (and thus minimal risk) relationship.     

Women's safety service within the Integrated Domestic Abuse Programme: perceptions of service users

This paper draws on the findings of a qualitative evaluation that examines women's perceptions of the services provided to them whilst their abusers attended an Integrated Domestic Violence Programme (IDAP) in one probation area in the UK. Research focusing on domestic violence programmes has mostly concentrated on the experiences of male perpetrators. As a result, less is known about how women feel about such programmes and the parallel safety services they are supposed to receive. This research seeks to address that weakness by exploring the perceptions of 13 women whose abusers are attending one perpetrator programme. The findings of our study suggest that women are generally negative about perpetrator programmes and require more comprehensive and coordinated services than are routinely made available to them. The paper suggests that women value and need direct and assertive support as well as safety services, and this need is especially pronounced in rural contexts where women can be isolated from mainstream services. The implications of the research to practice with victims of domestic violence are discussed to inform further development of IDAP and similar programmes in the UK and beyond.