Positive enough? A content analysis of settlement service organizations' inclusivity of LGBTQ immigrants

Little is known about how effective Canadian settlement organizations are in meeting the needs of lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) immigrants. The authors conducted a two-stage content analysis of the inclusion of LGBTQ immigrants in 34 settlement organizations in Ontario and Newfoundland and Labrador, and on the delivery of services by nine settlement organizations that self-described as LGBTQ-positive spaces. Stage 1 deductive content analysis findings revealed poor inclusion and support for LGBTQ immigrants. Stage 2 inductive content analysis findings revealed four service priority areas: health/well-being, community connections, advocacy/education, and disability. Recommendations for best practices are discussed.