Introduction to Special Issue on POM Research on Emerging Markets

This special issue presents production and operations management research papers from emerging markets worldwide, focusing on their unique contexts, institutions and markets. Collectively, they offer insights into the unique operations management strategies and practices that firms face in emerging markets. The magnitude and pace of change is staggering. As a result, execution and managing growth in these emerging markets represents both huge operational and supply chain risks, and simultaneously vast opportunities. We are confident that these papers stimulate new operations management research while highlighting the effective use of different research methodologies. We welcome you to enjoy this special issue of POMS. We express our deep gratitude to editorial team for their support. We especially wish to thank the authors for their contributions to this special issue.     

Polygyny as social and biological differentiation among Toposa agro-pastoralists of Southern Sudan

A demographic survey of eight Toposa villages in Southern Sudan was undertaken to delineate patterns of infant and childhood mortality. Among these predominantly egalitarian agro-pastoralists few standard socio-economic variables useful in the detection of demographic differentials were found. Instead, polygyny was used as a measure of social differentiation, hypothesizing that social differentiation induces demographic differences between polygynous and monogamous marriages. Analysis indicated social differentiation through gerontocracy, while significant differences in mortality and fertility levels were found berween monogamous and polygynous marriages, with the latter featuring higher fertility and mortality levels. Underlying rationale for these differences were sought through consideration of social and biological factors.     

New Service Development Competence and Performance: An Empirical Investigation in Retail Banking

What can service firms do to improve their ability to offer new services? In this paper we argue that new service development success results from building a competence in the management of service development resources and routines. We conceptualize new service development competence as a multidimensional, second‐order latent construct that is represented by a system of four interrelated and complementary dimensions: (1) formalized new service development processes, (2) market acuity, (3) new service development strategy, and (4) information technology use and experience. We hypothesize that the growth of new service development competence is related to improved new service development performance. Using structural equations modeling, we analyze survey data from 166 retail banks and report three key empirical findings. First, we show that the four hypothesized dimensions are statistically significant in defining new service development competence. Second, contrary to conventional wisdom in new product development, we find that formalized processes play a lesser role in the success of new service development compared with the other three dimensions. Instead, market acuity—which captures the firm's ability to see the competitive environment clearly and to anticipate and respond to customers' evolving needs and wants—was the most important new service development competence indicator. Finally, we demonstrate the positive effect of new service development competence on new service development performance and show that new service development competence is also significantly related to business‐level performance. Together, our empirical results suggest that complementary benefits arise from the adoption of a more holistic approach to the management of new service development at the program level.     

BRINGING CLIENTS BACK IN:

Using qualitative data from a cohort sample of 76 current or former Wall Street professionals, I argue that the perception that clients prefer homophily with their service providers shapes Wall Street careers and contributes to gender inequality. I also reveal how some women on Wall Street partially insulate themselves from biases against them by deliberately avoiding positions that are most dependent on client relationships. I hypothesize that the strength of client preferences for homophily in service providers in the Wall Street context is related to the high status of this service profession and its clients.     

Truncation Strategies in Matching Markets—in Search of Advice for Participants

We consider the strategic options facing workers in labor markets with centralized market clearing mechanisms such as those in the entry level labor markets of a number of professions. If workers do not have detailed information about the preferences of other workers and firms, the scope of potentially profitable strategic behavior is considerably reduced, although not entirely eliminated. Specifically, we demonstrate that stating preferences that reverse the true preference order of two acceptable firms is not beneficial in a low information environment, but submitting a truncation of the true preferences may be. This gives some insight into the successful operation of these market mechanisms.     

Towards a Theory of Competitive Progression: Evidence from High‐Tech Manufacturing

This study replicates and extends Ferdows and De Meyers' observed ‘sand cone’ model of cumulative competitive capabilities by means of Roth's related competitive progression theory (CPT). Using path analysis, we model and test the relationships among the generic competitive capability constructs of conformance quality, delivery reliability, volume flexibility, and low cost as predicted by CPT. Our results, drawn from a sample of high‐tech manufacturers, provide further evidence that on average, these four capabilities are acquired both cumulatively and in that sequence. We also find that each generic capability increases operational know‐how and reduces non‐value‐added directly and/or indirectly through the enhancement of successive capabilities in the progression, which in turn improves profitability. The paper contributes a theoretical rationale for the observed sand cone effect, describes how the competitive progression acts to influence accelerated organizational learning over an innovation cycle, and offers evidence that combinative capabilities have strategic value for high‐tech manufacturers.     

Reducing bias through indirect social contact: assessing the impact of student involvement with faculty-led research on unauthorized immigration

This paper explores how working on a faculty-led research project influenced the views of Master of Social Work students concerning unauthorized immigrants. Five graduate assistants worked for one year with two faculty members and one doctoral student to code data from interviews with social workers at immigrant-serving organizations in South Carolina. The master’s students then reflected on what they learned from participating in data analysis tasks, indicating that the experience had further sensitized them to the social justice concerns confronting unauthorized immigrants. Drawing on social contact theory, we argue that student participation in faculty-led research can provide a form of indirect social exposure to other groups, which reduce bias, and suggest that such experiences be included in how educators conceptualize the implicit curriculum in schools of social work.