Zur Wirkung von Neukunden-Promotions auf Bestandskunden

Service providers frequently offer better deals to prospective customers than they offer to customers who prolong their contracts. The present paper examines the effectiveness of incentives on new customers and, perhaps even more significantly, assesses negative effects on existing customers. To test the hypothesized effects, a series of two experiments was conducted. Results indicate that promotions that are offered exclusively to prospective customers have a negative effect on existing customers, and that this negative effect is stronger for customers with a short relationship age and for those at the end of their contract life-cycle. The unfairness and inequity perceived by existing customers can be substantially reduced if these customers are offered the opportunity to receive a part of the promotion value, while the promotion??s effectiveness to attract new customers remains unaffected.     

Service robotics: do you know your new companion? Framing an interdisciplinary technology assessment

Service-Robotic—mainly defined as “non-industrial robotics”—is identified as the next economical success story to be expected after robots have been ubiquitously implemented into industrial production lines. Under the heading of service-robotic, we found a widespread area of applications reaching from robotics in agriculture and in the public transportation system to service robots applied in private homes. We propose for our interdisciplinary perspective of technology assessment to take the human user/worker as common focus. In some cases, the user/worker is the effective subject acting by means of and in cooperation with a service robot; in other cases, the user/worker might become a pure object of the respective robotic system, for example, as a patient in a hospital. In this paper, we present a comprehensive interdisciplinary framework, which allows us to scrutinize some of the most relevant applications of service robotics; we propose to combine technical, economical, legal, philosophical/ethical, and psychological perspectives in order to design a thorough and comprehensive expert-based technology assessment. This allows us to understand the potentials as well as the limits and even the threats connected with the ongoing and the planned implementation of service robots into human lifeworld—particularly of those technical systems displaying increasing grades of autonomy.     

TZI: Das ist der Knochen, unsere Themen sind das Fleisch

The first author has been running a ?TZI and self-experience“ workshop for eight years. Participants were undergraduates following educational studies with a family and leisure education bias. The authors try to systematically evaluate this course and to discover structures. A relatively standardized framework with a set content proved to be successful. Added to it are personally relevant topics based on biographical and current experience, questions evolving from the ongoing interaction in the group and work with individual persons in front of the group. How to handle the theme is discussed. Typical and particular difficulties and how to cope with them are presented.     

Fluctuations of grasshopper populations on aMiscanthus sinensis grassland

Summary Population densities of the three grasshopper species onMiscanthus sinensis grassland in the Kawatabi IBP Area, Japan,Parapleurus alliaceus, Mongolotettix japonicus andChorthippus latipennis, were estimated principally by the release-and-recapture method for five years from 1968 to 1972. The total number of individuals of all three grasshopper species was about 42 per 100m² in August. The number of individuals ofP. alliaceus adult, the dominant species on this grassland, showed a tendency to decline during the five years, though the amplitude was not so large. The number of eggs laid was, however, nearly constant and the mortality from the second nymphal instar to adult was relatively low and constant during the survey period. The weather conditions during the periods of egg and the first instar, such as snowfall and temperature decreasing, are suggested to be one of the factors causing variation in numbers. Contributions from JIBP-CT No. 145. A part of this study was supported by the special project, “Studies on the dynamic status of biosphere”, sponsored by the Ministry of Education.     

Was ein Coach über Familienbetriebe wissen sollte Bücher über Familienunternehmen

This discourse presents three relevant books about family businesses. These books comprise the “minimum knowledge”, necessary for a coach who consults managers of family businesses. Different patterns of analysis of several disciplines, from the political economics up to the depth psychology, are referred to, and some family firms of different size and different age are described.     

Adolescent Online Gambling in Cyprus: Associated School Performance and Psychopathology

This paper presents results from the study of gambling behaviors in a representative sample of Cypriot high-school students. The aim of the study was to ascertain epidemiology of adolescent online gambling in Cyprus and possible correlates. The sample consisted of 2,684 students (48.5 % boys, 51.5 % girls) from the first grades of junior (Gymnasium) and senior (Lyceum) high school. Our results indicate that gamblers presented with lower school achievement and related expectations while scoring consistently higher on measures of Internet addiction, parental bonding and psychopathology. Discriminant analysis revealed two profiles which explained the most variance in gambling behavior; the first profile that corresponded to more explained variance was the student with higher psychopathology, less prosocial behavior, higher Internet addiction score with higher frequencies of online activities and moderate levels of truancy and lower expectation of school achievement. The second profile was that of a student who reported less psychopathology, more prosocial behavior, less involvement with the Internet in general but skipped classes more and his prospects on finishing high school were even slimmer. These results will be utilized in the design of a comprehensive prevention program in an effort to combat online addictive behaviors.     

A Passion for Gambling: A Generation-Specific Conceptual Analysis and Review of Gambling Among Older Adults in Canada

The proliferation of gambling opportunities in Canada, coupled with an aging population, has led to an increased prevalence of gambling among older adults. Encouraged by this trend, gambling industries have modified their activities to attract and market to this group. Yet, older adults are not a homogeneous group. The life experiences, values, and attitudes shared by generations make a cohort-specific analysis of gambling among older adults a worthwhile pursuit. Drawing from the Dualistic Model of Passion (Vallerand et al. in J Pers Soc Psychol 85(4):756–767, 2003), we discuss the role of passion in shaping gambling behaviours, and the implications of a harmonious or obsessive passion on the benefits and risks to two distinct generations of older adults. Based on their generational attributes, we posit that members of the Silent Generation (those born between 1925 and 1942) stand to gain more from the benefits of recreational gambling, but also stand lose more from problem gambling, than their children’s generation, the Baby Boomers (those born between 1942 and 1964). Preventative strategies to assist problem gambling seniors, along with recommendations for further research, are discussed.