The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness

The current dominant conceptualization of consumer reactions to services is the SERVQUAL model. This article proposes the FAIRSERV model as an alternative or additional conceptualization of consumer reactions to services. FAIRSERV involves seeing service evaluation through the lens of organizational fairness (justice) theory applied to the relationship between the service consumer and the service provider. FAIRSERV is premised on the claim that, especially in relational service contexts, consumers are interested in service fairness as well as service quality (service favorableness) as represented by SERVQUAL. Service fairness or justice is a multidimensional construct based on equity theory. In this article, the FAIRSERV model is tested with the SERVQUAL model in the context of information system services. The two models are used to predict service satisfaction and repatronage intention. The FAIRSERV model appears to add a significant new set of predictors of service satisfaction and repatronage intention that should be considered in the future by service providers.     

Gambling,geographical variations and deprivation: findings from the adult psychiatric morbidity survey

Gambling problems are prevalent in the UK, especially in the most deprived boroughs of the country. Individual-level characteristics may exist alongside a social and geographical gradient. The study aimed to establish whether living in specific geographic areas increases problem gambling likelihood. It used data from the 2007 Adult Psychiatric Morbidity Survey. It adopted a twofold categorization distinguishing recreational from problem/pathological gambling. It used the 2004 Overall Index of Multiple Deprivation to measure deprivation of the district of residence, and primary sampling units, based on postcode sectors, to take into account area characteristics in multi-level mixed-effects regression models. The determinants of recreational gambling operated solely at the individual level. These included male sex, stable relationship and employment, though a number of clinical variables were also important: impulsivity, hazardous use or dependency on alcohol, and current smoking. In contrast, an appreciable proportion of the variance in problem/pathological gambling was explained by area-level clustering. Unlike recreational gamblers, problem/pathological gamblers appear to cluster in specific areas. Thus, there are grounds for restricting the location and density of gambling opportunities and for providing selective prevention programmes targeting geographic areas characterized by contextual determinants.     

Children's experiences and needs in relation to domestic and family violence: Findings from a meta‐synthesis

Domestic and family violence is a significant issue experienced by many children that can have severe detrimental impacts to their health, development, and well‐being. Despite the significance of this issue, it is only recently that children have been included in research that seeks to understand the impacts that domestic and family violence may have on their lives. This paper reports on the findings of a meta‐synthesis, which explored qualitative research about children's experiences of domestic and family violence. Thirty‐two studies, including from the United Kingdom, North America, and Australia were included for review. The meta‐synthesis found that children describe domestic violence as being a complex, isolating, and enduring experience that often results in disruption, losses, and challenges to their significant relationships. Children's common feelings of fear, worry, powerlessness, and sadness were also uncovered, in addition to the strategies they employed to try and facilitate the safety and emotional well‐being of themselves and their family. Children's wants and needs are also highlighted. The findings demonstrate that despite the increasing interest in children's experiences of domestic and family violence, qualitative research remains limited, with many gaps evident. Implications for research, policy, and practice are considered.     

The Link Between the Marital Bond and Future Triadic Family Interactions

This study examined how the marital bond, as indexed through the Oral History Interview (OHI), is related to future triadic family interactions. Families (N = 108), with a 7–9‐year‐old child, participated in a longitudinal study (the Family Health Project) examining children's emotional development throughout the transition to adolescence. Parental cohesion and family cohesion, warmth, structure, and problem solving were assessed via behavioral observation during family problem‐solving discussions and parent‐child teaching interactions 18–24 months after the OHI. Results indicated that the marital bond was predictive of parental cohesion, family cohesion, warmth, and structure during teaching interactions. The marital bond was not significantly predictive of family problem solving or parental cohesion in problem‐solving interactions.     

Resource management and fertility in Mexico’s Sian Ka’an Biosphere Reserve: <Emphasis Type="Italic">Campos</Emphasis>, cash,and contraception in the lobster-fishing village of Punta Allen

This case study examines the link between marine resource management, and the universal contraceptive use among married couples in the lobster-fishing village of Punta Allen, located in the Sian Ka’an Biosphere Reserve, Quintana Roo, Mexico. Several reasons appear to contribute to small desired and actual family sizes. Some of these include a medical clinic staff effective in promoting family planning, cooperative and private resource ownership, changing cultural attitudes, geographical limitations to population and economic growth, and a desire to conserve the environment for aesthetic and economic motives. Lastly, families desired to preserve a sustained balance between benefiting from lobster harvests today and safeguarding this marine resource for their children in the future.

Is Parental Attachment Security Contextual? Exploring Context‐Specific Child–Parent Attachment Patterns and Psychological Well‐Being in Taiwanese Youths

Scant research to date has explored the possibility of context‐specific variation in attachment security within a given relationship. In this paper, two cross‐sectional studies were designed (1) to develop and validate context‐specific attachment scales in Traditional‐Chinese and (2) to explore variations in attachment security within a given parental relationship but between the contexts of sport and academics, relating them to global attachment patterns and indicators of psychological well‐being. Results indicated that Taiwanese youth can and do perceive contextual variation within a given parental relationship. However, the relationship between such contextual variation and psychological outcomes was complex. Contextual variation may be a meaningful and useful way to explore and think about within‐parent attachment fluctuation.     

‘I am not your nutter’: a personal reflection on commodification and comradeship in service user and survivor research

Abstract

This article offers some personal reflections from a mental health service user/survivor researcher working in English academia. It is a critical examination of what mainstream clinical mental health researchers and funders appear to need us to be, and what some in the service user and survivor movement perceive us to be. The discussion examines questions about commodification and public and patient involvement and contemporary challenges for service user and survivor research as a separate discipline operating within and beyond academia in England. The article concludes by exploring potential strategies for collaborative activism for service user and survivor researchers in academia based on the concepts of social capital and situated solidarity.     

The Role of Family and Marital Communication in Developing Resilience to Family-of-Origin Adversity

To explain recovery from adverse experiences, researchers have focused on resilience as a process occurring within individuals. This study extends existing research by positioning resilience as an interpersonal process in which people communicatively interpret and respond to adversity. Married participants who experienced significant adversity in their family of origin (n = 193) reported on their familial and marital communication and personal characteristics. Overall, resilience was influenced by the unique and combined influences of individual, marital, and family factors. Individuals’ optimism and efficacy emerged as predictors of resilience, and communicated support from a marital partner was particularly important for those lower in optimism. People from families with a balance of cohesion and flexibility and strong communication were more resilient, regardless of the amount of adversity they experienced. In unbalanced families, supportive marital communication served in a compensatory role to promote resilience to family of origin adversity.