服务质量决定要因顾客满足和行动意图的影响--在中国服务产业的应用

为维持现有顾客和创造新顾客,服务企业必须知道怎样实施服务质量战略来增加顾客满足和行动意图,因为服务质量、顾客满足和顾客行动意图之间存在着因果关系.本研究把整体服务质量分解为相互作用质量、物理环境质量、结果质量三个决定要因,并对服务质量决定要因对顾客满足和行动意图的影响进行了研究,实证检验在中国服务产业中进行.对研究模型的验证结果支持本研究提出的所有因果假设,即构成整体服务质量的三个决定要因对顾客满足具有显著的正向影响,顾客满足对行动意图具有显著的正向影响.而且,对于中国顾客来说,服务质量决定要因对顾客满足的相对影响力依次为"结果质量"＞"相互作用质量"＞"物理环境质量".     

债权治理与盈余质量:来自中国证券市场的经验证据

以2007-2008年非金融类上市公司为样本,研究了债权治理与盈余质量之间的关系,得到以下研究结论:资产负债率与盈余质量显著负相关,短期资产负债率与盈余质量显著负相关,长期资产负债率与盈余质量呈现出不显著的正相关关系。进一步研究后发现,短期债务融资是引发盈余质量恶化的主要原因,而长期债务融资虽然一定程度上改善了上市公司的盈余质量,但这种效果总的来说并不显著。此外,最终控制人的国有性质加剧了债务契约引发的盈余管理动机,恶化了盈余质量。     

基于CIR模型寿险责任准备金评估

以银行间长期国债收益率为样本,采用广义矩估计方法对CIR模型进行参数估计、检验.实证表明,基于随机利率的评估模型可以更准确地反映利率变化对寿险责任准备金的影响,合理地度量准备金在面对随机利率环境下的充足性,同时可为监管部门确定合适的评估利率提供依据.     

The construction and validation of the homopositivity scale: an instrument measuring endorsement of positive stereotypes about gay men

Social scientists appear to focus on negative beliefs about, and attitudes toward, gay men and lesbian women. This emphasis, though understandable in view of the widespread oppression of gay and lesbian individuals, is somewhat myopic because it ignores what might be referred to as the positive dimension of stereotypes. Although such a concept may appear oxymoronic, it is widely recognized that individuals may endorse a mixture of positive and negative stereotypes toward stigmatized groups such as African Americans and women. The purpose of the current series of studies (Study 1, N = 212; Study 2, N = 105) was to devise an instrument measuring endorsement of positive stereotypes about gay men (Homopositivity Scale; HPS). Two versions of the HPS (of varying length) were evaluated, with scale scores on both appearing to be internally consistent and factorially distinct from scales measuring negative stereotypes and prejudices about gay men. These studies also suggest that females are more likely than males to endorse positive stereotypes about gay men, and that such endorsement is negatively associated with need for uniqueness and need for cognition, and positively associated with media contact and benevolent sexism. The limitations of the two studies are outlined and the importance of assessing positive stereotypes about gay men in conjunction with oft-examined homonegativity is discussed.     

Suicide and mental health problems among Swedish youth in the wake of the 1990s recession

The purpose of this explorative study is to bring together a variety of Swedish data sources with indicators of youth mental health and living conditions in order to illuminate trends during the last decades, elucidate possible determinants of mental ill health and develop hypotheses to explain the observed trend patterns. The analyses in the study reveal some surprising inconsistencies with respect to the mental health trends among young people during the 1990s. Most striking is the pattern of increasing youth unemployment coinciding with almost inverse trends in the rates of suicide. The secular trends in fatal suicides during this period do not show any increase but some actual decrease in sub‐populations despite high sustained levels of unemployment. In contrast, survey data indicate that the general mental health of youth during this period appears to have deteriorated.     

The Quality of Urban Environments in the Brazilian Amazon

In the Brazilian Amazon during the 1980s,urban population growth outstripped rural growth, andby 1991, most of the region's population resided inurban areas. Much of this urban growth involvedestablishment of unplanned housing with inadequateinfrastructure, which resulted in rising pollution. This paper compares indicators of environmentalquality in urban populations of the Amazon in 1980 and1991, and among different kinds of urban populationsin 1991. The results show that environmental qualityin the region deteriorated during the 1980s as theproduction of and exposure to environmental hazardsrose while resources to ward off hazards eroded. Thefindings also show that environmental quality wasparticularly poor in more rapidly growing urbancenters. The urban Amazon may not afford an adequatestandard of living and this may generate out-migrationfrom the region.     

Social Sources of Failure in Education: The Case in East and Southeast Turkey

The efficiency of education in East and Southeast Turkey (E&SE) has long been a subject of debate. Both regions are similar to each other and different from the other regions in terms of economy, culture, ethnic origin, and languages spoken. Sahin (1997) studied the efficiency of education in the E&SE and proposed that illiteracy is significantly the highest in both regions, the female student population is significantly lower, and students are significantly less successful in nationwide general proficiency examinations (OSS and OYS) compared to all the other regions. Social sources of failure were studied in terms of the distinguishing characteristics of both regions, from both practical and theoretical standpoints. The findings indicated inequality of educational opportunity rooted in geographical, economical, social (cultural, linguistic), and political factors.     

Technocratic Social Work at Home and Abroad: Australia and Iran

Technocratic social work conceived as the neutral application of professional skills has an inbuilt capacity for failing to recognize its social and political effects. Two recent books on social work exemplify this in countries as apparently diverse as Australia and Iran.