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11.
We review and critique the research literature on sales force automation (SFA). SFA involves the application of information technology to support the sales function. SFA software provides functionality that helps companies manage sales pipelines, track contacts and configure products, inter alia. The paper is organized into four main sections. First, we review the SFA environment, identifying definitions, vendor classifications and software attributes. We then move to a review and classification of the academic research that has been published on SFA. We find that the entire body of SFA knowledge attempts to answer just four questions: Why do organizations adopt SFA? What are the organizational impacts of SFA? What accounts for the success or failure of SFA projects? What accounts for variance in salesperson adoption of SFA? We then critique this body of knowledge on a number of theoretical and methodological grounds, and finally propose a research agenda for the future. 相似文献
12.
Lawrence Susskind 《经理人》2006,(6):65-68
有时,你会力所不及而需要代理人。意识到这一点,会帮助你在谈判中胜出某家具有5年历史的美国医疗设备制造商刚刚为其主打产品:一种新型的心脏监测仪注册专利。其潜在市场比公司想象的还要壮大,但是, 第二轮风险基金融资已接近尾声.另外几家制造商正准备凭借未经充分测试的类似 相似文献
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Lawrence Phillips 《国际人才交流》2012,(6):60-61
(Continued from the last issue)However,I did not feel I had made the right choice and the next time I saw her I apologized.She said to me I had done nothing wrong and said "it’s not your fault teacher,it’s my fault my English is too poor." But I still insisted that I had made a mistake.Yes,I had corrected her,but at what cost? The experience obviously embarrassed her,and her peers by the third time she repeated the word incorrectly had been shaking their heads.She may have left the classroom being able to pronounce the word correctly but what about the damage to her confidence? I thought about it for literally hours.I feared that perhaps next time she might not want to stand up,or shout out the answer in class in case she might be humiliated again.In her mind it was her own incompetence but for me it was my own ignorance. 相似文献
14.
Over the last decade, social media has increasingly been used as a platform for political and moral discourse. We investigate whether conformity, specifically concerning moral attitudes, occurs in these virtual environments apart from face-to-face interactions. Participants took an online survey and saw either statistical information about the frequency of certain responses, as one might see on social media (Study 1), or arguments that defend the responses in either a rational or emotional way (Study 2). Our results show that social information shaped moral judgments, even in an impersonal digital setting. Furthermore, rational arguments were more effective at eliciting conformity than emotional arguments. We discuss the implications of these results for theories of moral judgment that prioritize emotional responses. 相似文献
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Lawrence Grossberg 《Cultural Studies》2018,32(2):149-193
The essay offers one piece of a larger conjunctural analysis, in an effort to contribute to a better story of the contemporary organic crisis. It considers three elements of the complexity of the ‘crises’ of knowledge: First, it explores the increasingly felt social perception that knowledge (and the forms of authority that accompany it) has become less determined and determining, less identifiable, less effective, more troubled. It argues that one must think about these developments historically and contextually, rather than going along with the panic that has surrounded their increasing visibility in recent political events. Second, it considers some of the attacks on the university as well as some of the recent changes in the political economy and institutional forms of the academy. Finally, it argues that academics have failed to examine their own contributions to the crises of knowledge, failed to consider the ways their own cultures and practices can be located within rather than against the crises of knowledge. 相似文献
17.
Demographic change and shifting views about marine resources and the coastal environment in Downeast Maine 总被引:1,自引:0,他引:1
Connections to the sea often define the character of coastal towns. However, as migrants arrive and economic diversification occurs, views about the use of marine resources and the ocean environment can change. Using survey data from Maine, we examined whether shifting demographics affect public perceptions of marine resource uses and coastal environmental concerns. We tested resource use and environmental items against a common set of demographic, background, and place-related variables. Results indicate that the level of education and the county of residence predict Mainers?? views about different marine resource uses and ocean-related environmental issues. Political party affiliation strongly influences environmental concern but not views about the use of marine resources. Migration history, on the other hand, has little effect. Understanding community contexts as well as individual background and ideological orientations will be critical as managers attempt to balance alternative uses of marine resources and resolve coastal environmental problems. 相似文献
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We examine the relationship between vocational education and occupational burnout among workers in different forms of employment. Although the self‐employed enjoy higher levels of job autonomy and work‐related satisfaction, we do not know whether they experience lower rates of occupational burnout, and whether vocational education plays a role in this relationship. This latter consideration is important, given that vocational qualifications often lead to self‐employment and prior research demonstrated that formal training may reduce burnout. However, formal education was previously measured in years of schooling, without considering the distinction between academically‐oriented and vocational courses. Therefore, using data from a 2001 national survey of working Australians, we first establish that the self‐employed are significantly less likely to experience burnout. We then demonstrate that some resilience to burnout can be attributed to the attainment of skilled vocational training, net of employment characteristics which are also very important. 相似文献
20.
Jeff Shockley Lawrence A. Plummer Aleda V. Roth Lawrence D. Fredendall 《Production and Operations Management》2015,24(3):451-468
This study uses a service operations management (SOM) strategy lens to investigate chain store retailers' strategic design responsiveness (SDR)—a term that captures the degree to which retailers dynamically coordinate investments in human and structural capital with the complexity of their service and product offerings. Labor force and physical capital are respectively used as proxies for investments in human capital and structural capital, whereas gross margins are proxies for product/service offering complexity. Consequently, SDR broadly reflects three salient complementary choices of SOM design strategy. We test the effects of “brick and mortar” chain store retailers' SDR on current and future firm performance using publically available panel data collected from Compustat and the University of Michigan American Customer Satisfaction Index databases for the period 1996–2011. We find that retailers that fail to keep pace with investments in both structural and human capital exhibit short‐term financial benefits, but have worse ongoing operational performance. These findings corroborate the importance of managers strategically maintaining the complementarity of design‐related choices for improving and maintaining business performance. 相似文献