Complaining Our Way to Quality: Complaints, Contracts and the Voluntary Sector

The research on which this paper is based is part of a wider study of quality assurance and the voluntary sector. The focus of this paper is on complaints procedures, as part of quality assurance mechanisms, where voluntary agencies are the contracted service providers. The authors argue that, with the introduction of contracting and particularly with its further development, the way in which complaints mechanisms currently operate will need to be revised if they are to be an effective part of the quality assurance process.     

Tales of transition: self-narrative and direct scribing in exploring care-leaving

Direct scribing is a technique that transforms oral discourse into written text, basically by typing oral material verbatim . It was developed in practice with youth in child welfare care and adapted for research data collection. The technique flattens the power imbalance in the interview situation and between oral speech and written text, supports self-reflection, democratizes the ownership of written material, is potentially empowering, and is an efficient means to produce high-quality text. The origins in practice are reviewed and a research application is discussed in detail. Thirty youths aged 18/19 from child welfare constructed self-narratives about how they conceptualized and managed the adolescent transition, and collaborated with the researcher in analysing the narrative as a story. Each interview was direct scribed and printed copy given to the participant. Participants were introduced to direct scribing by completing a questionnaire presented on a note-book computer, and some took part in a gender-specific group discussion as a final data-collection event, which was audio-taped and transcribed. The value of direct scribing and self-narrative in this research project and possibilities for other applications are discussed.     

Pay-What-You-Want – Praxisrelevanz und Konsumentenverhalten

Pay-What-You-Want (PWYW) is a participative pricing mechanism which is characterized by the fact that consumers have maximum control over the price they pay. We discuss the business relevance of PWYW and extend the findings of Kim et al. (2009) using latent class regression. Two different classes can be identified and transaction prices are explained by psycho- and socio-demographics. The estimation of the parameters shows that the internal reference price is a good predictor for the prices in class 1, whereas in the 2nd class the level of fairness and satisfaction with the product positively affect the final transaction prices.     

Multidimensional approach to helping emotionally abused and neglected children and abusive parents

Emotional abuse is notoriously difficult to define and, thus, to assess and operationalise for intervention purposes. This paper addresses these issues and emphasises the heterogeneous nature of emotional maltreatment, a fact that demands a multi-level, multidimensional approach to intervention. Some of the available methods for tackling the various facets of a complex social and personal problem will be outlined and discussed. Social work and other professionals involved in child care protection work may find the material provided here helpful when working with these children and families. Copyright © 1999 John Wiley & Sons, Ltd.     

An Examination of the Relationship Between Gambling and Antisocial Behavior

Problem gambling is significantly more prevalent in forensic populations than in the general population. Although some previous work suggests that gambling and antisocial behavior are related, the extent and nature of this relationship is unclear. Both gambling and antisocial behavior are forms of risk-taking, and may therefore share common determinants. We investigated whether individual differences in personality traits associated with risk-taking, the Big Five personality traits, and antisocial tendencies predicted gambling and antisocial behavior among 180 male students recruited for a study of gambling (35.0% non-problem gamblers, 36.7% low-risk gamblers, 21.7% problem gamblers, and 6.7% pathological gamblers). All forms of gambling and antisocial behavior were significantly correlated. Personality traits associated with risk-acceptance explained a significant portion of the variance in problem gambling, general gambling involvement, and all forms of antisocial behavior. Antisocial tendencies (aggression and psychopathic tendencies) explained a significant portion of additional variance in severe antisocial behavior but not moderate or minor antisocial behavior. When controlling for personality traits associated with risk-acceptance, the relationship between gambling and antisocial behavior was greatly diminished. The results are consistent with the hypothesis that gambling and antisocial behavior are associated because they are, in part, different manifestations of similar personality traits.     

Service robotics: do you know your new companion? Framing an interdisciplinary technology assessment

Service-Robotic—mainly defined as “non-industrial robotics”—is identified as the next economical success story to be expected after robots have been ubiquitously implemented into industrial production lines. Under the heading of service-robotic, we found a widespread area of applications reaching from robotics in agriculture and in the public transportation system to service robots applied in private homes. We propose for our interdisciplinary perspective of technology assessment to take the human user/worker as common focus. In some cases, the user/worker is the effective subject acting by means of and in cooperation with a service robot; in other cases, the user/worker might become a pure object of the respective robotic system, for example, as a patient in a hospital. In this paper, we present a comprehensive interdisciplinary framework, which allows us to scrutinize some of the most relevant applications of service robotics; we propose to combine technical, economical, legal, philosophical/ethical, and psychological perspectives in order to design a thorough and comprehensive expert-based technology assessment. This allows us to understand the potentials as well as the limits and even the threats connected with the ongoing and the planned implementation of service robots into human lifeworld—particularly of those technical systems displaying increasing grades of autonomy.     

The Consolations of Organization Theory

The call for greater relevance in management research leads us to examine the remedies offered by organization theory to organizational problems. In contrast to Starkey and Madan (2001), we argue that research engagement with other academic disciplines helps produce broadly useful knowledge. Installing practitioners in central places in the research process may focus research on short-run rather than deep-seated processes. We illustrate the relevance of organization theory through two examples of how apparently esoteric knowledge (produced through cross-disciplinary collaboration) can have surprising application. First we show how the social network perspective proved useful in rescuing a manager from the perils of unpopularity. Second, we show how deconstruction can uncover the institutionalized routines that disempower managers and workers. Neither the management training centers nor the web-based learning initiatives admired by Starkey and Madan are likely to deliver insights that address deep-seated processes of change within society. Collaboration with academics across the university can further our goals of research relevant to practitioners.     

Sequence Independent Lifting in Mixed Integer Programming

We investigate lifting, i.e., the process of taking a valid inequality for a polyhedron and extending it to a valid inequality in a higher dimensional space. Lifting is usually applied sequentially, that is, variables in a set are lifted one after the other. This may be computationally unattractive since it involves the solution of an optimization problem to compute a lifting coefficient for each variable. To relieve this computational burden, we study sequence independent lifting, which only involves the solution of one optimization problem. We show that if a certain lifting function is superadditive, then the lifting coefficients are independent of the lifting sequence. We introduce the idea of valid superadditive lifting functions to obtain good aproximations to maximum lifting. We apply these results to strengthen Balas' lifting theorem for cover inequalities and to produce lifted flow cover inequalities for a single node flow problem.