Complaining Our Way to Quality: Complaints, Contracts and the Voluntary Sector

The research on which this paper is based is part of a wider study of quality assurance and the voluntary sector. The focus of this paper is on complaints procedures, as part of quality assurance mechanisms, where voluntary agencies are the contracted service providers. The authors argue that, with the introduction of contracting and particularly with its further development, the way in which complaints mechanisms currently operate will need to be revised if they are to be an effective part of the quality assurance process.     

Learning across Communities of Practice: An Examination of Multidisciplinary Work

Communities of practice (CoPs) have been identified as important sites of learning. Novices learn from masters whilst participating in situated practice and becoming more central members of the community. Empirical studies highlight the difficulty of learning across CoPs, although few studies specifically examine how learning develops in such a multidisciplinary context. We examine the processes of learning occurring when members of different CoPs, in this case various cancer specialists, are required to meet together as a formally constituted multidisciplinary team, and to establish multidisciplinary collaboration as a basis for decision making and action. Our paper highlights that while learning in CoPs develops through repetition, gaining legitimacy and achieving mastery, learning across CoPs in multidisciplinary contexts emphasizes key boundary processes to negotiate and broaden meaning. As such, multidisciplinary collaboration is not so much to learn from each others' talk, but to learn to talk in this new arena. We identify three practices which facilitate learning across CoPs: organizing discussions, acknowledging other perspectives and challenging assumptions. We also discuss the boundary processes which are promoted through brokers and the use of boundary objects in facilitating multidisciplinary work.     

Workshop to Orient Students to Career Planning Services

This article describes a 1-hour workshop designed to orient students to a career resource center and assist them with career decision making.     

Globalisierung und die Veränderung sozialer Ungleichheiten in modernen Gesellschaften

This article deals with the effects of globalization on individual life courses and employment careers and the resulting changes in patterns of social inequality in modern societies. Empirically, we draw back to results from the international research project GLOBALIFE which studied the effects of globalization on modern life courses for the first time. The results show that the effects of globalization on individual life courses show marked differentiation with regards to specific life course phases: while especially the employment of mid-career men remained considerably stable under globalization, the careers of young adults, mid-career women as well as late-career workers underwent significant alterations. At the same time, results from the GLOABLIFE study indicate that the changes induced by globalization have not yet led to identical results at the national level. Globalization appears to be differentially filtered by deeply embedded and path-dependent national institutions. These “institutional packages” entail variable forms of labour market “flexibilisation” which themselves differentially shape patterns of social inequality in modern societies: While Scandinavian countries have largely succeeded in limiting an increase in social inequality under globalization through active public welfare engagement, globalization has led to a significant amplification of social inequalities in other regime types, either between labour market insiders and outsiders (in conservative and Southern European countries) or between individuals with different human capital resources (in liberal countries).     

Queer Chicano Families: The Importance of Converging Literature on Queer Families,Chicano Families,and Chicano Queers

Despite growing literature on Latino families and Latino queer identities, there has been relatively little empirical research on Latino same‐sex families. Likewise, emerging empirical research on gay and lesbian couples tends to focus on the experiences of middle‐class, well‐educated, White couples. I argue that combining theoretical and empirical works on sexuality, Chicano studies, and queer studies can assuage this lack of diversity in each body of literature. This work first examines current literature on Latino families, with a focus on Latino familism. This is followed by a brief examination of current literature on queer Chicanos. Lastly, it will discuss queer families and the lack of current literature on Latino same‐sex couples, in order to present a course of action for further research on the intersectional social location of queer Chicano families.     

Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels

Given the gendered power relations and the isolated nature of women hotel room attendants' working environments, guest‐initiated sexual harassment experienced by room attendants is a significant, under‐investigated problem. This study of women attendants' experiences of sexual harassment was conducted in 5‐star hotels located on the Gold Coast — a notable tourism destination — of Queensland, Australia. Adopting a socialist–feminist critical theory epistemological perspective, the study used a qualitative constructivist grounded theory methodology. The research reveals the pervasiveness of sexual harassment experienced by women hotel room attendants. In particular, this study illuminates the varied forms, meanings and consequences of sexual harassment in a particular organizational context. In focusing on the interacting effects of the gendered nature of the hotel workplace and the hotel workplace culture, the near‐complete ‘normalization’ of sexual harassment within the hotels is revealed. This outcome is a source of considerable concern, with implications for the industry, for employment relations institutions and for public policy.     

The Devil Rejoiced: Volk,Devils and Moral Panic in White South Africa, 1978–1982

The first four years of P.W. Botha's premiership in apartheid South Africa were plagued by intra‐party politicking, renewed anti‐apartheid resistance, economic instability, and Satan. Between 1978 and 1982, the heavy political rhetoric of “total onslaught” inflected perceived “moral onslaught” in a virulent moral panic over Satanism in white, and particularly Afrikaner, South Africa. With attention to its discursive and socio‐political context, this paper seeks to explore the emergence of this distinct satanic moral panic in white South African history, arguing that it reflects the intense political and moral ambiguity of white society as the edifices of apartheid began to fracture.     

Relationships Between Social-Emotional Intelligence and Sexual Risk Behaviors in Adolescent Girls

Social-emotional intelligence (SEI) has been linked with a number of health behaviors in adolescent populations. However, little is known about the influence of SEI on sexual behavior. This study examined associations between three indicators of SEI (intrapersonal skills, interpersonal skills, stress management skills) and adolescent girls’ sexual risk behaviors. Data come from a cross-sectional sample of sexually active adolescent girls (ages 13 to 17 years) at high risk for pregnancy (N = 253), recruited from health care clinics in a Midwest metropolitan area during 2007 and 2008. Results of multivariable regression models controlling for participants’ age and race/ethnicity indicated that each aspect of SEI was related to distinct sexual risk behaviors. Specifically, girls with greater intrapersonal skills had significantly fewer male sex partners in the past six months (b = ?0.16). Participants with greater interpersonal skills reported earlier communication with their sexual partner about sexual risk (b = 0.14), and those with a better ability to manage stress reported more consistent condom use (b = 0.31). Study findings suggest that SEI may provide a protective buffer against sexual risk behaviors. Building adolescent girls’ social and emotional skills may be an effective strategy for reducing their risk for early pregnancy and sexually transmitted infections.