A response to M. Stone: 'How not to measure the efficiency of public services (and how one might)'

Summary.  This is a response to Stone's criticisms of the Spottiswoode report to the UK Treasury which was responding to the Treasury's request for improved methods to evaluate the efficiency and productivity of the 43 police districts in England and Wales. The Spottiswoode report recommended uses of data envelopment analysis (DEA) and stochastic frontier analysis (SFA), which Stone critiqued en route to proposing an alternative approach. Here we note some of the most serious errors in his criticism and inaccurate portrayals of DEA and SFA. Most of our attention is devoted to DEA, and to Stone's recommended alternative approach without much attention to SFA, partly because of his abbreviated discussion of the latter. In our response we attempt to be constructive as well as critical by showing how Stone's proposed approach can be joined to DEA to expand his proposal beyond limitations in his formulations.     

Employee stress litigation: The UK experience

This paper considers the extent to which stress-induced illness can be regarded as a personal injury that could give rise to civil action for damages against employers in the UK. It outlines the results of a brief survey of personal injury solicitors, which indicates that claims are already being initiated by employees who allege they have suffered a stress-induced illness. The potential for claims within industrial tribunal cases that have already been decided is also examined. Consideration is given to the hurdles that litigants will have to surmount, such as proving that their condition was in fact caused by some feature of their working conditions, showing that it was foreseeable that they would suffer a stress-based injury, and demonstrating that their employer was in some way at fault. This leads to a questioning of what employers can do to protect themselves from such claims, or at least defend them successfully. The paper points out that success is likely to depend heavily upon the quality of expert medical opinion, and also upon policy conditions that may influence those adjudicating on such cases. It is concluded that the cost of losing claims may be significant, and that employees who ignore the warning signs do so at their peril.     

Life-threatening disability in adolescence: Adjusting to a limited future

This paper describes a medical social worker's efforts over one and a half years to help a client adjust to a neurological disorder. Prior to social work services, the young woman had never discussed her disability, which began in adolescence, with anyone outside the family, and communication within the family was seriously compromised by their perception of disability as a stigma. Lacking the opportunity to mourn the loss of her physical abilities, she became isolated and depressed, and acted out aggressive thoughts and fantasies within the family system. Social work intervention helped the client to re-work the original trauma of diagnosis, which led to the development of a healthier defensive structure and new coping mechanisms.     

Determinants of perceived occupational stress among Chinese offshore oil workers

This is the first comprehensive study to explore the determinants of perceived sources of occupational stress among workers in the rapidly expanding Chinese offshore oil industry. In this study we surveyed 561 Chinese workers in a state-owned oil company using a questionnaire that measured occupational stress and Type A personality behaviour (TABP), social support and other socio-demographic data. Occupational stress was assessed by the Occupational Stress Scale, adapted from the questionnaire developed in previous studies (Cooper & Sutherland, 1987; Sutherland & Cooper, 1996). Using factor analyses, we identified nine sources of stress: 'interface between job and family/social life'; 'career and achievement'; 'safety'; 'management problems and relationship with workmates'; 'physical environment of workplace'; 'living environment'; 'managerial role'; 'ergonomics'; and 'organizational structure'. We performed hierarchical regression analyses on each source of stress with variables reflecting socio-demographic characteristics, TABP and social support. Better-educated workers perceived more stress from the interface between their job and family or social life and career achievement, but less stress from ergonomics. Type A workers perceived more stress from career achievement and the living environment. Social support was significantly associated with four sources of stress. Workers with different job titles perceived stress from different sources. Our findings imply that, in the stress management of offshore oil workers, different strategies and methods could be applied to different occupational groups, and to workers with different personalities and socio-demographic characteristics.     

Parents,Perceptions and Belonging: Exploring Flexible Working among UK Fathers and Mothers

This paper advances knowledge regarding how fathers and mothers perceive and experience flexible working opportunities. It does this through applying the theoretical concept ‘belonging’ to ‘Parsonian’ classifications of parenting and work. In so doing it makes transparent the misconceptions and inequities which exist among parents and their organizational environments. Focusing initially on a qualitative study of fathers’ experience of working flexibly, the paper shows how fathers felt marginalized from the possibilities of flexible work due to line managers’ assumptions that men belonged to an ‘instrumental’ economic provider group. The paper contributes a new angle to debate by articulating how fathers perceived employed mothers as belonging to an ‘expressive’ child‐oriented group, with privileged access to flexibility. However, drawing upon a study of maternity and flexible work we query fathers’ assumptions that flexibility was easily available to mothers, suggesting that fathers’ perceptions of maternal privilege were misconceived. While mothers were categorized as belonging within an ‘expressive’ group associated with childcare, they were nevertheless discouraged from accessing flexibility. Inequities between women and men (with regard to flexibility) thus appeared to be less significant than fathers supposed.