Face to face with the 'sovereign consumer': service quality and the changing role of professional academic librarians

This article considers the impact of service quality initiatives on the role of professional academic librarians.¹ It is argued that these initiatives—by asserting the dominant role of ‘sovereign’ consumers—offer a powerful legitimating device which is currently being used to support radical changes in professional work. One possible outcome of this is a weakening of professional autonomy and power to unilaterally determine levels and standards of service. The case of academic librarians is adopted to illustrate these points. Firstly, two ideal types of library and professional organisation, developed from a review of the librarian literature, are compared. These are the ‘traditional’ and the ‘service quality-led’ models. Following this, a case study of an academic library which has recently adopted various quality improvement strategies is discussed. The results of this investigation suggest that not only have service quality initiatives provided a legitimation for radical change, but they have also generated a number of unintended consequences and hidden costs for the users of library services. Finally, some of the wider problems associated with service quality initiatives in the public sector are discussed.     

Perspectives on the Biodemography of Longevity and Aging

Biodemography is a timely and exciting area of research that has been emerging over the past 15–20 years and might arguably be the most quickly growing area of demography. From the perspective of longevity and aging, questions arise that touch on the biological foundation of aging. With a focus on mortality, this article offers a perspective on recent developments in evolutionary biodemography. These include new theories, methods, and data that have resulted in striking new findings on the diversity of life courses (including the option of escape from aging for some species) that is licensed by nature across the tree of life. As the human life course is rapidly changing due to unimpeded population aging, advances in development of biodemographic theories, methods and databases may prove useful and inspire advances in sociology.     

Impact of Intensive Case Management on Child Welfare System Involvement for Substance-Dependent Parenting Women on Public Assistance

This study examined the impact of intensive case management (ICM) on decreasing child welfare system involvement in a sample of substance-dependent parenting women who participated in a welfare demonstration study comparing ICM to usual screen-and-refer models employed in welfare settings. Previous research established the effectiveness of ICM in both increasing engagement in substance abuse treatment and in promoting abstinence, and the current study tested whether ICM had downstream impacts on child welfare outcomes not directly targeted by the intervention. The sample included 302 mothers recruited from welfare offices and their 888 minor children. Child welfare outcomes were available from administrative records for four years following study entry and included incident reports and out-of-home child placements. An initial positive effect of ICM was found on child placements, but its impact lessened over time and was likely due to the increased contact with case managers that occurred early in the study. Overall, minimal benefits of ICM were found, suggesting that while ICM was effective in the areas of treatment engagement and abstinence, there were no downstream benefits for child welfare outcomes. Implications of findings in terms of increased need for cross-system collaboration are discussed.     

At the Eve of Convergence? Transformations of Social Service Provision in Denmark, Germany, and the United States

Increasing societal heterogeneity, changing demographics, and increasing public debt and fiscal constraints have recently challenged traditional “regime” approaches to welfare state development. Some scholars argue, against this background, that welfare states might plausibly move out of their “regime container” by opting in favor of similar solutions and responses. This potential trend toward “convergence” might, furthermore, be facilitated by the widespread use of new public management ideas and techniques for “reinventing government” by adopting market solutions to public problems. This article investigates whether such trends of convergence can be identified by comparing three different countries each traditionally looked upon as belonging to different welfare state regimes: Denmark, Germany, and the United States. More specifically the article looks at one important segment of welfare state activity, namely social services and related health care. To further focus the analysis, special attention is devoted to the changing role played by the third sector in delivering services. The research design, thus, differs from most comparative welfare state research. Instead of analyzing a broad set of quantitative indicators in a large number of countries, it is scrutinized how some of the same problem pressures and policy ideas are being interpreted and implemented in a small number of countries within one policy area. The analysis reveals that trends of convergence—conceptualized along four dimensions: ideas, regulation, mix of providers, and revenue mix—can be identified across the three cases, though this does not mean that the market share of nonprofit providers becomes the same. The study also reveals that fundamental aspects of state–nonprofit relations persist despite trends of convergence.     

Was Achtsamkeitstrainings bewirken und wie sie in Organisationen wirksamer werden

In this article in the journal Gruppe. Interaktion. Organisation (GIO) we discuss the impact of individual mindfulness trainings on organizations. Therefore, we combine research on high reliability organizations with aspects of the newer sociologist system theory. First we seek to define the construct of mindfulness and we distinguish between individual and collective mindfulness as two different qualities of mindfulness. Using an example from the banking sector we discuss the challenges developing mindfulness in organizations and what intervention strategies could work. We distinguish between the three system levels psyche, interaction and organization. Doing this it becomes clear that interventions have to consider the coupling of the three different levels: How interventions have to be designed to effect all three levels?     

Joint and individual tool making in preschoolers: From social to cognitive processes

Tool making has been proposed as a key force in driving the complexity of human material culture. The ontogeny of tool‐related behaviors hinges on social, representational, and creative factors. In this study, we test the associations between these factors in development across two different cultures. Results of Study 1 with 5‐to‐6‐year‐old Turkish children in dyadic or individual settings show that tool making is facilitated by social interaction, hierarchical representation, and creative abilities. Results of a second explorative study comparing the Turkish sample with a sample of 5‐to‐6‐year‐old children in New Zealand suggest that tool innovation might be affected by culture, and that the role of cognitive and creative factors diminishes through social interaction in tool making.     

“Responsiveness of mature oak trees (Quercus robur L.) to soil water dynamics and meteorological constraints in urban environments”

Urban Ecosystems - Urban trees contribute to the regulation of microclimates of cities through transpirational cooling. The main environmental factors determining transpiration are evaporative...     

'It's like saying "coloured" ': understanding and analysing the urban working classes

This paper draws on data from a qualitative project exploring the engagement of working class families in London with childcare. It is a first attempt to throw some light on our usage of the term ‘working class’, and consider what forms ‘working class‐ness’ takes in relation to our respondent families. We discuss some recent sociological literature on the working class(es) in order to understand the emphasises and focuses of other research. We emphasise the heterogeneity of the working class(es), the differences in attitude and experiences based on place, gender, occupational status, education, age and family membership. Then we consider our respondents in relation to their strategies and exercise of agency, their engagement with the labour market, and their embedded‐ness in social networks. We conclude that one way of understanding the lives of urban working class families is to consider the extent to which they ‘manage or struggle to cope’, a focus which emphasises process, activity and the differential degrees of agency which the respondents are able to exercise.