Employee strain and job satisfaction related to an implementation of quality in a public service organization: A longitudinal study

To date, few studies have focused on employee reactions to the quality-related aspects of the introduction of New Public Management (NPM). The aim of this study was to investigate the effects on employee strain and satisfaction of the implementation NPM in a public service organization. The study was designed as an empirical examination of the 'context-dependent approach' ( Edwards, Collinson, & Rees, 1998 ). This approach suggests that effects of an organizational change depend on the context of the implementation, i.e. organizational aspects (implementation strategies), job content and job context dimensions. They employed a single-case longitudinal design. The case was a large municipal service unit responsible for the public housing system of a city in Austria. The sample consisted of 217 employees. Measurements were taken before the organizational change, and at two different times during the change process. While the implementation of NPM can be considered to have been an organizational success (increase in customer satisfaction), it was accompanied by increases in job strain, and, at the same time, mixed results in job satisfaction. Less qualified employees mainly responsible for the customer interface experienced the organizational change most negatively. Using structural equation modelling, the context-dependent approach was empirically confirmed. Job control, role clarity and information were found to be the most important job and organizational resources.     

Inventory management maximization based on sales forecast: case study

The major purpose of this paper is to present a concept for reliable planning of the sales of small firms, where the large number of product variants complicates the implementation of this kind of system considerably. First, a methodology is presented to set up sales forecasting so that it can be integrated into the inventory management process. This inventory management software interprets forecasting information and provides users with a decision support system to minimize stocks in stores while at the same time avoiding missed sales. It is best applied in company types requiring high precision inventories, notably those in the textile industry; a large range of patterns are produced with many small variations (colors, size, customizations, etc.) and these products have a limited lifetime. Inventory management is difficult due to the multitude of products to account for and the necessity to sell them quickly. The methodology is intended for inventory management at the end of the supply chain. In store, the number of references, their similarities and the necessity to minimize unsold stock greatly complicates the reordering and restocking process. These types of companies do not easily lend themselves to classic techniques of sales forecasting and require specialized methods to estimate their needs precisely.     

The traveling group problem

This paper combines social choice theory with mathematical optimization by applying various group decision concepts to a classical problem of combinatorial optimization, namely the famous traveling salesperson (salesman) problem. The aim of the latter is to find a tour through all vertices of a given graph along edges of minimal total cost. In this contribution we replace the measure of additive edge costs by the social acceptance of different edges and the resulting tours. In particular, for four different voting rules, the Borda rule, Approval voting, Plurality rule and Simple Majority rule, we will investigate the social acceptance of tours derived from global and local decisions. It will be shown that these two decision approaches can lead to widely varying results.     

Reversible jump, birth-and-death and more general continuous time Markov chain Monte Carlo samplers

Summary. Reversible jump methods are the most commonly used Markov chain Monte Carlo tool for exploring variable dimension statistical models. Recently, however, an alternative approach based on birth-and-death processes has been proposed by Stephens for mixtures of distributions. We show that the birth-and-death setting can be generalized to include other types of continuous time jumps like split-and-combine moves in the spirit of Richardson and Green. We illustrate these extensions both for mixtures of distributions and for hidden Markov models. We demonstrate the strong similarity of reversible jump and continuous time methodologies by showing that, on appropriate rescaling of time, the reversible jump chain converges to a limiting continuous time birth-and-death process. A numerical comparison in the setting of mixtures of distributions highlights this similarity.     

Social shaping of technology in TA and HTA

The social shaping of technology (SST) approach to analysing technological development lends itself to an understanding of the relatively negotiated, heterogeneous, and local character of technologies, politicising the mediated nature of sociotechnical change. Here, conditions of actor engagement lie at the heart of analysing technology in social context—that is, the occasions, strategies, and scope of influence that are afforded different actors, by way of how particular problems come to be defined and resolved. In this paper we examine the framing of a number of concrete technology assessments (TAs) from Denmark, from the realms of general TA and health technology assessment (HTA). Our examination of the TA initiatives is directed towards the relatively open-ended and consequently explorative and qualitative stance that SST takes in characterising the boundaries between the technical and the social. The paper goes on to discuss a possible place of ethical inquiry in TA, based on the understanding of technological development that SST affords. In the reflexive approach to addressing technology’s relation to society, technology no longer maintains a universally reducible character in time or in social space. Through the possibility of analytically and practically opening up for otherwise seemingly locked actor-positions SST gives room for a more differentiated questioning and treatment of ethical issues in which technology may be implicated.     

Comparing Check-All and Forced-Choice Question Formats in Web Surveys

For survey researchers, it is common practice to use the check-allquestion format in Web and mail surveys but to convert to theforced-choice question format in telephone surveys. The assumptionunderlying this practice is that respondents will answer thetwo formats similarly. In this research note we report resultsfrom 16 experimental comparisons in two Web surveys and a papersurvey conducted in 2002 and 2003 that test whether the check-alland forced-choice formats produce similar results. In all 16comparisons, we find that the two question formats do not performsimilarly; respondents endorse more options and take longerto answer in the forced-choice format than in the check-allformat. These findings suggest that the forced-choice questionformat encourages deeper processing of response options and,as such, is preferable to the check-all format, which may encouragea weak satisficing response strategy. Additional analyses showthat neither acquiescence bias nor item nonresponse seem topose substantial problems for use of the forced-choice questionformat in Web surveys.     

(Im)materiality, virtual reality and interaction: grounding the 'virtual' in studies of technology in action

This paper explores the organisation of social interaction amongst participants ‘in’ Virtual Reality. Despite the wide‐ranging sociological interest in ‘virtual’ technologies, there is rather little detailed sociological investigation of user experiences of the virtual technology par excellence, namely multi‐user Virtual Reality. Interestingly the discourses that underpin discussions of more mundane virtual technologies (eg email, the Web, mobile phones, etc.) tend to draw on design visions for Virtual Reality, such as the opportunities for social life freed from the constraints of the physical body. This paper contributes to a growing number of empirical studies that provide a critique of this view, but maybe more importantly, provides a detailed analysis of action and interaction in virtual worlds. It considers the organisation of interaction within VR with particular emphasis on the ways in which visual features of the digital domain are seen and shared by participants. The paper describes the ways in which the abilities to share views on the virtual world requires participants to overcome problems associated with the very material character of the VR interfaces. The study is based on the analysis of recordings of a Virtual Reality system that enables participants to talk to one another and see one another's actions within a virtual environment.     

Character Counts?: Honesty and Fairness in Election 2000

This article examines the impact that voters’ evaluationsof the candidates’ character had on their vote choicein the 2000 presidential election. We find that while the magnitudeof the impact of character on the vote was roughly equal forboth major party candidates, contrary to common perception,the substantive significance of character evaluations disproportionatelyaffected George W. Bush. Our results indicate the need to accountfor the influence of character in other elections, given thatcharacter issues are a recurring theme in American presidentialcampaigns.     

Panel Seasonal Unit Root Test: Further Simulation Results and An Application to Unemployment Data

Summary: In this paper the seasonal unit root test of Hylleberg et al. (1990) is generalized to cover a heterogenous panel. The procedure follows the work of Im, Pesaran and Shin (2002) and is independently proposed by Otero et al. (2004). Test statistics are given and critical values are obtained by simulation. Moreover, the properties of the tests are analyzed for different deterministic and dynamic specifications. Evidence is presented that for a small time series dimension the power is low even for increasing cross section dimension. Therefore, it seems necessary to have a higher time series dimension than cross section dimension. The test is applied to unemployment data in industrialized countries. In some cases seasonal unit roots are detected. However, the null hypotheses of panel seasonal unit roots are rejected. The null hypothesis of a unit root at the zero frequency is not rejected, thereby supporting the presence of hysteresis effects. * The research of this paper was supported by the Deutsche Forschungsgemeinschaft. The paper was presented at the workshop “Unit roots and cointegration in panel data” in Frankfurt, October 2004 and in the poster-session at the EC2 meeting in Marseille, December 2004. We are grateful to the participants of the workshops and an anonymous referee for their helpful comments.     

Did NAFTA cause a “giant sucking sound”?

The North American Free Trade Agreement (NAFTA) passed Congress amidst con-tentious debate in 1993. Detractors argued that it would produce an exodus of jobs while proponents argued that it would create jobs. We examine the economic effects of NAFTA. The evidence indicates that while the employment effects have been small, NAFTA has caused an explosion of trade. This increase in exports and imports has mul-tiplied gains from trade. In addition NAFTA helped Mexico recover quickly from the 1994-1995 peso crisis and provided a political anchor for Mexico's attempts to pri-vatize, deregulate, and liberalize. The resulting growth and stability in Mexico have benefitted the U.S., which shares a 2,000 mile border with Mexico.