顾客关系、信任与顾客对服务失败的反应

优异的服务质量是建立长期顾客关系的重要手段。本文通过实际调查,分析了服务质量的两个维度--结果质量和过程质量对顾客满意度和重购意愿的影响,并探讨了顾客关系和信任感在服务评价和顾客反应方面的作用。研究发现,服务过程和服务结果间存在交互作用,顾客关系对服务质量的影响发挥着调节功能,信任感经由服务结果而影响顾客的反应。     

包容性增长政策分析的研究方法和现状:可计算一般均衡模型微观模拟技术研究述评

伴随着可计算一般均衡模型、微观模拟技术的发展和包容性增长政策的实施,可计算一般均衡模型微观模拟技术(Computable General Equilibrium Micro-Simulation Approach,CGE-MSA)作为一项宏观微观政策分析工具已逐渐显示出巨大的应用价值。CGE-MSA基于国民经济社会核算矩阵和微观住户数据,综合CGE模型在宏观一般均衡分析中的优势和微观模拟技术在微观异质性主体分析中的优势,目前已在收入分配、贫困、劳动力市场改革、贸易自由化等领域取得了较多的研究成果。通过定位CGE-MSA在包容性增长政策分析中的研究地位,厘清CGE-MSA的不同分析方法、相关的重要问题及其在包容性增长政策分析中的应用,本文给出了以可计算一般均衡微观模拟技术为主的关于包容性增长政策分析的研究方法和现状的一个文献述评,这对进一步深化包容性增长领域的相关研究,促进中国经济包容性增长和实现和谐社会都具有重要的参考价值。     

Conservative accounting as a signaling device in debt covenants

This paper provides a signaling explanation for benefits of conservative accounting in a debt contracting setting. It develops a model in which firms want to finance more or less risky projects through debt, which is private information. Creditors price the risk on average riskiness, which implies a relatively high interest rate for low-risk firms. These firms can signal their low-risk type by implementing a conservative accounting system. The accounting signal is used in a debt covenant that stipulates early repayment in case of a bad signal. Thus, the low-risk firms benefit from a lower interest cost, but at the cost of higher risk of being forced to liquidate a profitable project. The analysis establishes conditions for separating and pooling equilibria and determines their individual and social welfare implications. It shows that conservative accounting by low-risk firms can even increase social welfare if it mitigates underinvestment.     

前摄性行为视角下的员工创新——前摄型人格、反馈寻求与员工创新绩效

随着外部环境日渐复杂,新一代员工自我意识觉醒,信息化工作模式扩展,企业传统管理机制对员工绩效的影响越发有限。利用员工自我管理机制以及前摄性行为提升其自身创新绩效的管理路径有望成为持续增强企业创新实力的新方法。研究以国有科技型组织中的知识员工为样本,以主动反馈寻求行为为中介,探索前摄型人格对员工创新绩效的影响机制。研究结果表明,员工前摄型人格对其创新绩效具有正向影响;反馈寻求行为(询问与监测)完全中介前摄型人格对创新绩效的影响;主管对创新的支持正向调节直接反馈寻求行为——询问与创新绩效的关系,具有创新性同事的存在正向调节间接反馈寻求行为——监测与创新绩效的关系。     

Was there compression of disability for older Americans from 1992 to 2003?

Medical advances and the growth of the elderly population have focused interest on trends in the health of the elderly. Three theories have been advanced to describe these trends: compression of morbidity, expansion of morbidity, and dynamic equilibrium. We applied multistate life table methods to the Medicare Current Beneficiary Survey to estimate active and disabled life expectancy from 1992 to 2003, defining disability as having difficulty with instrumental activities of daily living or activities of daily living. We found increases in active life expectancy past age 65 and decreases in life expectancy with severe disability. These trends are consistent with elements of both the theory of compression of morbidity and the theory of dynamic equilibrium.     

Using age and spatial flow structures in the indirect estimation of migration streams

This article outlines a formal model-based approach for inferring interregional age-specific migration streams in settings where such data are incomplete, inadequate, or unavailable. The estimation approach relies heavily on log-linear models, using them to impose some of the regularities exhibited by past age and spatial structures or to combine and borrow information drawn from other sources. The approach is illustrated using data from the 1990 and 2000 U.S. and Mexico censuses.     

As low birth weight babies grow,can well-educated parents buffer this adverse factor? A research note

This research note combines two national Taiwanese data sets to investigate the relationships among low birth weight (LBW) babies, their parents' educational levels, and their future academic outcomes. We find that LBW is negatively correlated with the probability of such children attending college at age 18; however, when both parents are college or high school graduates, such negative effects may be partially offset. We also show that discrimination against daughters occurs, but only for daughters who were LBW babies. Moreover high parental education can buffer the LBW shock only among moderately LBW children (as compared with very LBW children) and full-term LBW children (as compared with preterm LBW children).     

Race,military service,and marital timing: Evidence from the NLSY-79

I use data from the 1979 National Longitudinal Study of Youth to examine the relationship between military service and marital timing for white men and black men during the 1980s. I use information about active-duty and reserve-duty service as well as veteran status to implement strong controls for selectivity. I find that active-duty military service increases the probability of first marriage for both whites and blacks. In part, this relationship is due to positive selectivity into the military and, for whites, to greater income and economic stability. Above and beyond the effects of selectivity, income, and economic stability, the effect of active-duty military service is particularly strong for black men.     

The demography of disability and the effects of immigrant history: Older Asians in the United States

Using data from the 2000 U.S. census, we compare the older Asian population with U.S.-born, non-Hispanic whites with respect to three indicators of disability. Insofar as any Asian "advantage" in health vis-a-vis whites exists among the population aged 65 and over, our evidence suggests that it occurs primarily among the U.S.-born segments of this population. We also investigate how differences in disability levels among Asian immigrant groups are influenced by country of birth and by the combined effects of duration of residence in the United States and life cycle stage at entry. These results highlight the diversity of the older Asian population with respect to the ways in which immigration and origin history are linked to disability outcomes. We conclude that in later life, immigrant status confers few disability advantages among the Asian population in the United States.     

Strength of attachment: Survey coverage of people with tenuous ties to residences

This article draws on evidence from an exploratory survey of living situations to assess the validity of assumptions about residence and to offer methodological innovations to improve coverage of people with tenuous attachment to households. These innovations include more inclusive probes and questions used to compile the roster of household residents; a review of the places a person stayed the previous few months; and a Residential Attachment scale that measures strength of attachment to households. This scale shows that it takes more probing to list tenuously attached people than most surveys do, suggesting that tenuously attached people are likely to be omitted from the typical survey roster. The Residential Attachment scale is correlated with social and economic participation in households, suggesting that participation is fairly high even among those with tenuous or no residential attachment.